Simon, I hacked the RT code for adding Email Cc's and created a scrip that will do it on a Queue-by-Queue basis for creates and subsequent correspondence. I thought I put it in the wiki.
Kenn LBNL On Fri, Jul 29, 2011 at 10:46 AM, Simon Gao <[email protected]>wrote: > > > On Fri, Jul 29, 2011 at 10:43 AM, Thomas Sibley <[email protected]>wrote: > >> On 07/29/2011 01:37 PM, Simon Gao wrote: >> > After a ticket is created. >> > >> > For example: >> > >> > A ticket created by email, [email protected] >> > <mailto:[email protected]>. This is added to requestors field. During >> > subsequent correspondences, [email protected] >> > <mailto:[email protected]> is cced. We don't want add >> > [email protected] <mailto:[email protected]> to the "Cc:" field. Is >> > this possible? >> >> You've turned on the $ParseNewMessageForTicketCcs option. Turn it off >> to stop adding Ccs automatically. >> >> Thomas >> >> Can this done per queue based? > > Simon > > > -------- > 2011 Training: http://bestpractical.com/services/training.html >
-------- 2011 Training: http://bestpractical.com/services/training.html
