Hi Jeff, Sounds more like local customization. RT doesn't parse follow up messages for Cc addresses. Out of the box RT has option to parse Cc addresses in new tickets only, but not in replies.
On Fri, Dec 30, 2011 at 19:01, Jeff Blaine <[email protected]> wrote: > I'm a little confused about something in RT 4.0.4. If > I do the following: > > 1. Create new ticket > > 2. Reply via email to that ticket and add [email protected] > as an *email* CC > > RT does the following: > > 1. Starts including [email protected] on replies (expected) > > 2. Display.html : Does not show [email protected] as a "CC". This > is very problematic for us, as people end up "on" the ticket > and we cannot readily see that. (UNEXPECTED) > > 3. ModifyPeople.html : shows the following, abbreviated below > for simplicity (UNEXPECTED) > > Cc: none > > Add new watchers: > Type Email > [- ] [ [email protected] ] > [- ] [ ] > [- ] [ ] > > Is all of this expected behavior for 4.0.4? Can anyone > explain some of the rationale? > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston March 5 & 6, 2012 -- Best regards, Ruslan. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
