On 12/30/2011 4:29 PM, Ruslan Zakirov wrote:
Hi,
You use "one time recipients" box that RT presents on reply page,
right? As question mentions
it's one time thing for particular reply.
Nope. I don't check any of those. The addresses show
as selectable checkboxes for 'adding'. I don't touch
them.
I enter "foo" as new ticket info. I submit.
All of these NON CC people get the correspondence email
from RT saying "foo"
On Sat, Dec 31, 2011 at 01:23, Jeff Blaine<[email protected]> wrote:
Then it's not RT started Ccing that third party person, but most
probably people pick him on reply. RT saves emails it sends out, you
can view it and from headers figure out what happened.
May be somebody added him as Cc and then removed from Cc.
I'm doing all the testing. This is not some random weird
message from someone.
I made a new ticket to [email protected] with NO
CCs.
I got the autoreply.
I used email to reply to it, and ADDED a CC of [email protected]
in my mail program.
RT then shows:
==============================================================
Current watchers
Requestors:
Blaine, Charles J.
Cc:
none
Add new watchers
Type Email
[- ] [ [email protected] ]<------ THIS SHOWS UP
[- ] [ ]
[- ] [ ]
==============================================================
I can reproduce this scenario at will.
--------
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 & 6, 2012
