On 12/30/2011 2:12 PM, Ruslan Zakirov wrote:
Hi Jeff,
Sounds more like local customization. RT doesn't parse follow up
messages for Cc addresses. Out of the box RT has option to parse Cc
addresses in new tickets only, but not in replies.
That's puzzling then, because we have zero files under
/rt/local, no extensions installed, and completely stock
Scrips.
On Fri, Dec 30, 2011 at 19:01, Jeff Blaine<jbla...@kickflop.net> wrote:
I'm a little confused about something in RT 4.0.4. If
I do the following:
1. Create new ticket
2. Reply via email to that ticket and add f...@bar.com
as an *email* CC
RT does the following:
1. Starts including f...@bar.com on replies (expected)
2. Display.html : Does not show f...@bar.com as a "CC". This
is very problematic for us, as people end up "on" the ticket
and we cannot readily see that. (UNEXPECTED)
3. ModifyPeople.html : shows the following, abbreviated below
for simplicity (UNEXPECTED)
Cc: none
Add new watchers:
Type Email
[- ] [ f...@bar.com ]
[- ] [ ]
[- ] [ ]
Is all of this expected behavior for 4.0.4? Can anyone
explain some of the rationale?
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* Boston March 5 & 6, 2012
