Hi, You use "one time recipients" box that RT presents on reply page, right? As question mentions it's one time thing for particular reply.
On Sat, Dec 31, 2011 at 01:23, Jeff Blaine <[email protected]> wrote: >> Then it's not RT started Ccing that third party person, but most >> probably people pick him on reply. RT saves emails it sends out, you >> can view it and from headers figure out what happened. >> >> May be somebody added him as Cc and then removed from Cc. > > > I'm doing all the testing. This is not some random weird > message from someone. > > I made a new ticket to [email protected] with NO > CCs. > > I got the autoreply. > > I used email to reply to it, and ADDED a CC of [email protected] > in my mail program. > > RT then shows: > ============================================================== > > Current watchers > > Requestors: > Blaine, Charles J. > > > Cc: > none > > Add new watchers > Type Email > [- ] [ [email protected] ] <------ THIS SHOWS UP > [- ] [ ] > [- ] [ ] > > ============================================================== > > I can reproduce this scenario at will. -- Best regards, Ruslan. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
