I'm a little confused about something in RT 4.0.4. If I do the following:
1. Create new ticket 2. Reply via email to that ticket and add [email protected] as an *email* CC RT does the following: 1. Starts including [email protected] on replies (expected) 2. Display.html : Does not show [email protected] as a "CC". This is very problematic for us, as people end up "on" the ticket and we cannot readily see that. (UNEXPECTED) 3. ModifyPeople.html : shows the following, abbreviated below for simplicity (UNEXPECTED) Cc: none Add new watchers: Type Email [- ] [ [email protected] ] [- ] [ ] [- ] [ ] Is all of this expected behavior for 4.0.4? Can anyone explain some of the rationale? -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
