Thanks, but: For me this only works for the auto reply. Which template do I have to edit for the agent replies?
When a Agent replies the ticket ID tag in the subject gets lost. How can I avoid this? TIA MH Am 27.02.2012 20:19, schrieb Ruslan Zakirov: > On Sat, Feb 25, 2012 at 14:13, Matthias Henze <[email protected]> wrote: >> Hi, >> >> where and how can I configure the "from" header of outgoing mail? At the >> moment I get i.e: >> >> Auto reply: From: "Support Queue via RT" <[email protected]> >> Agent answer: From: "Agent Name via RT" <[email protected]> >> >> What I want is for both cases: >> >> From: "MHC Support" <[email protected]> >> >> What do I have to do to get this? > > > http://requesttracker.wikia.com/wiki/FAQ#Templates > Q: How to change From line in outgoing mail. > > >> TIA >> MH >> >> >> -- >> >> MHC SoftWare GmbH >> Fichtera 17 >> 96274 Itzgrund/Germany >> >> voice: +49-(0)9533-92006-0 >> fax: +49-(0)9533-92006-6 >> e-mail: [email protected] >> >> HR Coburg: B2242 >> Geschäftsführer: Matthias Henze >> >> >> >> -------- >> RT Training Sessions (http://bestpractical.com/services/training.html) >> * Boston March 5 & 6, 2012 > > > -- MHC SoftWare GmbH Fichtera 17 96274 Itzgrund/Germany voice: +49-(0)9533-92006-0 fax: +49-(0)9533-92006-6 e-mail: [email protected] HR Coburg: B2242 Geschäftsführer: Matthias Henze -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
