On Tue, Feb 28, 2012 at 01:24, Matthias Henze <[email protected]> wrote: > For me this only works for the auto reply. Which template do I have to > edit for the agent replies?
Open scrips in the admin UI to figure out which template to change. > When a Agent replies the ticket ID tag in the subject gets lost. How can > I avoid this? What do you have in templates? It's probably misconfiguration. Grep for Subject in config and post your configuration. Also, find template that is responsible for the mail. -- Best regards, Ruslan. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
