You are really funny. My problem is that I'm unable to identify the templates which are being used ... As I've touched none of the templates scrips and conditions I've a more or less fresh setup.
Am 28.02.2012 16:28, schrieb Ruslan Zakirov: > On Tue, Feb 28, 2012 at 01:24, Matthias Henze <[email protected]> wrote: >> For me this only works for the auto reply. Which template do I have to >> edit for the agent replies? > > Open scrips in the admin UI to figure out which template to change. > > >> When a Agent replies the ticket ID tag in the subject gets lost. How can >> I avoid this? > > What do you have in templates? It's probably misconfiguration. Grep > for Subject in config and post your configuration. Also, find template > that is responsible for the mail. > > -- MHC SoftWare GmbH Fichtera 17 96274 Itzgrund/Germany voice: +49-(0)9533-92006-0 fax: +49-(0)9533-92006-6 e-mail: [email protected] HR Coburg: B2242 Geschäftsführer: Matthias Henze -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
