On Tue, Feb 28, 2012 at 19:33, Matthias Henze <[email protected]> wrote: > > You are really funny. My problem is that I'm unable to identify the > templates which are being used ... As I've touched none of the templates > scrips and conditions I've a more or less fresh setup.
There are less than twenty scrips in RT with description. Stock RT has "On Correspond Notify Requestors and Ccs" scrip that uses Correspondence template. > Am 28.02.2012 16:28, schrieb Ruslan Zakirov: >> On Tue, Feb 28, 2012 at 01:24, Matthias Henze <[email protected]> wrote: >>> For me this only works for the auto reply. Which template do I have to >>> edit for the agent replies? >> >> Open scrips in the admin UI to figure out which template to change. >> >> >>> When a Agent replies the ticket ID tag in the subject gets lost. How can >>> I avoid this? >> >> What do you have in templates? It's probably misconfiguration. Grep >> for Subject in config and post your configuration. Also, find template >> that is responsible for the mail. >> >> > > > > -- > > MHC SoftWare GmbH > Fichtera 17 > 96274 Itzgrund/Germany > > voice: +49-(0)9533-92006-0 > fax: +49-(0)9533-92006-6 > e-mail: [email protected] > > HR Coburg: B2242 > Geschäftsführer: Matthias Henze > > > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston March 5 & 6, 2012 -- Best regards, Ruslan. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
