Good Day, I am running RT 4.0.5 on Debian 6 (installed from source) with a Postgres DB backend. Ever since completing the upgrade approximately two weeks ago we have been seeing the following error intermittently in the UI on tickets. When we did the upgrade we installed a fresh installation of RT on a new server and also took the opportunity to migrate from MySQL to Postgres.
Wed Mar 07 09:08:16 2012The RT System itself - System error <http://rt.fccv-itsup01.fccoc.local/Ticket/Attachment/92696/56957/> Sending the previous mail has failed. Please contact your admin, they can find more details in the logs. When I look into the logs I see the following actions for the ticket transaction (reply, comment) Mar 7 09:08:16 fccv-itsup01 RT: <rt-4.0.5-28242-1331129296-491.4222-...@rt.fccv-itsup01.fccoc.local> #4222/92694 - Scrip 5 On Correspond Notify AdminCcs (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301) Mar 7 09:08:16 fccv-itsup01 RT: <rt-4.0.5-28242-1331129296-361.4222-...@rt.fccv-itsup01.fccoc.local> #4222/92694 - Scrip 7 On Correspond Notify Other Recipients (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301) Mar 7 09:08:16 fccv-itsup01 RT: <rt-4.0.5-28242-1331129296-361.4222-...@rt.fccv-itsup01.fccoc.local> No recipients found. Not sending. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:352) Mar 7 09:08:16 fccv-itsup01 RT: <rt-4.0.5-28242-1331129296-1695.4222-...@rt.fccv-itsup01.fccoc.local> #4222/92694 - Scrip 6 On Correspond Notify Requestors and Ccs (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301) Mar 7 09:08:16 fccv-itsup01 RT: CurrentUserSelectQueue---22---CreateTicket---0ticketsSelectQueue---22---CreateTicket---1create_in_types_session_idActionsmy_rt_portletsCurrentSearchHashNextPagei at /opt/rt4/local/plugins/RTx-AssetTracker/html/Callbacks/AssetTracker/Elements/Tabs/Privileged line 11. (/opt/rt4/local/plugins/RTx-AssetTracker/html/Callbacks/AssetTracker/Elements/Tabs/Privileged:11) The common trend for the tickets that generate these messages is that they are external users to our organization that are being auto created on ticket submission. I have verified that the users have valid email address populated in RT. When this occurs it stops the user correspondence (auto-reply, reply to ticket, etc) and the Admin CC from being sent. I should also add that the Scrips being executed in the examples above are stock script that shipped with RT with no modifications. Any help on where to look to get further information would be appreciated. Thanks, Dustin
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