On Wed, Mar 7, 2012 at 19:28, Dustin Berube <[email protected]> wrote: > On Wed, Mar 7, 2012 at 9:50 AM, Thomas Sibley <[email protected]> wrote: >> >> On 03/07/2012 09:19 AM, Dustin Berube wrote: >> > When I look into the logs I see the following actions for the ticket >> > transaction (reply, comment) >> >> All of the log lines you provided are normal info log lines. You will >> need to find the actual error message, which should appear in the logs. >> >> Please also send your RT_SiteConfig.pm (with passwords censored) and >> details on your outgoing mail configuration. > > > Thomas, > > I have attached a sanitized copy of my RT_SiteConfig.pm as a text file. > Outgoing mail is routed to a SMTP smart host which is our Exchange server. > > I found the error and have included it below.
RT couldn't start sendmail program as server is out of memory. > Mar 7 08:28:11 fccv-itsup01 RT: > <rt-4.0.5-28242-1331126891-1857.4222-...@rt.fccv-itsup01.fccoc.local> > #4222/92655 - Scrip 3 On Create Autoreply To Requestors > (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301) > > Mar 7 08:28:11 fccv-itsup01 RT: > <rt-4.0.5-28242-1331126891-1857.4222-...@rt.fccv-itsup01.fccoc.local>: Could > not send mail with command `/usr/sbin/sendmail -oi -t -f > [email protected]`: couldn't execute program: Cannot allocate > memory at /opt/rt4/sbin/../lib/RT/Interface/Email.pm line > 447.#012#012Stack:#012 > [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:447]#012 > [/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:308]#012 > [/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:128]#012 > [/opt/rt4/sbin/../lib/RT/ScripAction.pm:232]#012 > [/opt/rt4/sbin/../lib/RT/Scrip.pm:475]#012 > [/opt/rt4/sbin/../lib/RT/Scrips.pm:198]#012 > [/opt/rt4/sbin/../lib/RT/Transaction.pm:201]#012 > [/opt/rt4/sbin/../lib/RT/Record.pm:1459]#012 > [/opt/rt4/sbin/../lib/RT/Ticket.pm:676]#012 > [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1514]#012 > [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61] > (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:465) > > Mar 7 08:28:11 fccv-itsup01 RT: > <rt-4.0.5-28242-1331126891-203.4222-...@rt.fccv-itsup01.fccoc.local> > #4222/92655 - Scrip 4 On Create Notify AdminCcs > (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301) > > Mar 7 08:28:11 fccv-itsup01 RT: > <rt-4.0.5-28242-1331126891-203.4222-...@rt.fccv-itsup01.fccoc.local>: Could > not send mail with command `/usr/sbin/sendmail -oi -t -f > [email protected]`: couldn't execute program: Cannot allocate > memory at /opt/rt4/sbin/../lib/RT/Interface/Email.pm line > 447.#012#012Stack:#012 > [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:447]#012 > [/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:308]#012 > [/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:128]#012 > [/opt/rt4/sbin/../lib/RT/ScripAction.pm:232]#012 > [/opt/rt4/sbin/../lib/RT/Scrip.pm:475]#012 > [/opt/rt4/sbin/../lib/RT/Scrips.pm:198]#012 > [/opt/rt4/sbin/../lib/RT/Transaction.pm:201]#012 > [/opt/rt4/sbin/../lib/RT/Record.pm:1459]#012 > [/opt/rt4/sbin/../lib/RT/Ticket.pm:676]#012 > [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1514]#012 > [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61] > (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:465) > > Let me know if further information is needed. > -Dustin > > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston — March 5 & 6, 2012 -- Best regards, Ruslan. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
