On Wed, Mar 7, 2012 at 9:50 AM, Thomas Sibley <[email protected]> wrote:
> On 03/07/2012 09:19 AM, Dustin Berube wrote: > > When I look into the logs I see the following actions for the ticket > > transaction (reply, comment) > > All of the log lines you provided are normal info log lines. You will > need to find the actual error message, which should appear in the logs. > > Please also send your RT_SiteConfig.pm (with passwords censored) and > details on your outgoing mail configuration. > Thomas, I have attached a sanitized copy of my RT_SiteConfig.pm as a text file. Outgoing mail is routed to a SMTP smart host which is our Exchange server. I found the error and have included it below. Mar 7 08:28:11 fccv-itsup01 RT: <rt-4.0.5-28242-1331126891-1857.4222-...@rt.fccv-itsup01.fccoc.local> #4222/92655 - Scrip 3 On Create Autoreply To Requestors (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301) Mar 7 08:28:11 fccv-itsup01 RT: <rt-4.0.5-28242-1331126891-1857.4222-...@rt.fccv-itsup01.fccoc.local>: Could not send mail with command `/usr/sbin/sendmail -oi -t -f [email protected]`: couldn't execute program: Cannot allocate memory at /opt/rt4/sbin/../lib/RT/Interface/Email.pm line 447.#012#012Stack:#012 [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:447]#012 [/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:308]#012 [/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:128]#012 [/opt/rt4/sbin/../lib/RT/ScripAction.pm:232]#012 [/opt/rt4/sbin/../lib/RT/Scrip.pm:475]#012 [/opt/rt4/sbin/../lib/RT/Scrips.pm:198]#012 [/opt/rt4/sbin/../lib/RT/Transaction.pm:201]#012 [/opt/rt4/sbin/../lib/RT/Record.pm:1459]#012 [/opt/rt4/sbin/../lib/RT/Ticket.pm:676]#012 [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1514]#012 [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61] (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:465) Mar 7 08:28:11 fccv-itsup01 RT: <rt-4.0.5-28242-1331126891-203.4222-...@rt.fccv-itsup01.fccoc.local> #4222/92655 - Scrip 4 On Create Notify AdminCcs (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301) Mar 7 08:28:11 fccv-itsup01 RT: <rt-4.0.5-28242-1331126891-203.4222-...@rt.fccv-itsup01.fccoc.local>: Could not send mail with command `/usr/sbin/sendmail -oi -t -f [email protected]`: couldn't execute program: Cannot allocate memory at /opt/rt4/sbin/../lib/RT/Interface/Email.pm line 447.#012#012Stack:#012 [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:447]#012 [/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:308]#012 [/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:128]#012 [/opt/rt4/sbin/../lib/RT/ScripAction.pm:232]#012 [/opt/rt4/sbin/../lib/RT/Scrip.pm:475]#012 [/opt/rt4/sbin/../lib/RT/Scrips.pm:198]#012 [/opt/rt4/sbin/../lib/RT/Transaction.pm:201]#012 [/opt/rt4/sbin/../lib/RT/Record.pm:1459]#012 [/opt/rt4/sbin/../lib/RT/Ticket.pm:676]#012 [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1514]#012 [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61] (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:465) Let me know if further information is needed. -Dustin
Set( $rtname, "Flagler Clerk's Office"); Set( $Organization, 'rt.fccv-itsup01.fccoc.local'); Set( $Timezone, 'America/New_York'); Set( $DatabaseType, 'Pg'); Set( $DatabaseUser, '######'); Set( $DatabasePassword, '######'); Set( $DatabaseName, 'rt4'); Set( $WebDomain, "rt.fccv-itsup01.fccoc.local"); Set( $WebPath, ""); Set( $WebBaseURL, "http://rt.fccv-itsup01.fccoc.local";); Set( $MinimumPassowrdLength, "5"); Set( $OwnerEmail, 'root'); Set( $LoopsToRTOwner, 1); Set( $SendmailArguments, "-oi -t -f techsupport\@flaglerclerk.com"); Set( $MaxAttachmentSize , 40000000); Set( $PreferRichText, true); Set( $TrustHTMLAttachments, true); Set( $RTAddressRegexp, '^((techsupport|ap|vab|rt-ap|rt-vab)\@(flaglerclerk\.com|itsupport\.fccoc\.local))$'); Set( $CorrespondAddress, '[email protected]'); Set( $CommentAddress, '[email protected]'); Set( $ParseNewMessageForTicketCcs, 1); Set($UseFriendlyFromLine, 1); Set($FriendlyFromLineFormat, "\"%s\" <%s>"); Set($UseFriendlyToLine, 1); Set($FriendlyToLineFormat, "\"%s Ticket #%s\":;"); Set($NotifyActor, 0); Set($RecordOutgoingEmail, 1); Set($HomepageComponents, [qw( QuickCreate Quicksearch MyAdminQueues MySupportQueues MyReminders RefreshHomepage Dashboards )]); Set(@Plugins, (qw( RTx::AssetTracker RT::Extension::PriorityAsString RT::Authen::ExternalAuth RT::Extension::JSGantt RT::Extension::CommandByMail RT::Extension::CustomFieldsOnUpdate RT::Extension::SpawnLinkedTicketInQueue ))); # Setup Full Text Searching Set( %FullTextSearch, Enable => 1, Indexed => 1, Column => 'ContentIndex', Table => 'Attachments', ); # Priority as a String Config Set( %PriorityAsString, (Low => 0, Medium => 50, High => 75, Critical => 100)); Set( @PriorityAsStringOrder, qw(Low Medium High Critical)); # External Auth Config require "/opt/rt4/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.pm"; Set( $AuthMethods, ['FCC_LDAP', 'Internal']); Set( $AutoCreate, {Privileged => 1}); # JSGantt Config Set( %JSGanttOptions, DefaultFormat => 'day', # or week or month or quarter ShowOwner => 1, ShowProgress => 1, ShowDuration => 1, # define your own color scheme: # ColorScheme => ['ff0000', 'ffff00', 'ff00ff', '00ff00', '00ffff', '0000ff'], # we color owners consistently by default, you can disable it via: # ColorSchemeByOwner => 0, # you can specify colors to use, unspecified owners will be # assigned to some color automatically: # ColorSchemeByOwner => { root => 'ff0000', foo => '00ff00' }, # if can't find both start and end dates, use this color NullDatesColor => 333, # to caculate day length WorkingHoursPerDay => 8, # used to set start/end if one exists but the other does not DefaultDays => 7, ); # Command By Mail Config Set( @MailPlugins, qw(Auth::MailFrom Filter::TakeAction)); Set( $CommandByMailGroup, 40); 1;
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
