Hey Thomas. That solved it. Makes a lot of sense when you think about it too :)
Cheers for your help. Greatly appreciated. Nick -- Nick Fennell ApplianSys Support Team Leader ApplianSys Limited University of Warwick Science Park Business Innovation Centre Harry Weston Road Coventry CV3 2TX t: +44 (0) 870 7707 789 s: nick-fennell www.appliansys.com Our sales team sells by referral: Less time looking for customers, more time looking after them Subscribe: http://eepurl.com/ibKtY On 10 Jan 2013, at 18:29, Thomas Sibley <[email protected]> wrote: > On 01/10/2013 04:10 AM, Nick Fennell wrote: >> My scrip is configured as below: >> >> Condition: On Queue Change >> Action: Autoreply to Requestors >> Template: AutoreplyFromSupport >> Stage: TransactionCreate >> >> Custom Condition: >> >> return 0 unless $self->TransactionObj->Type eq "Set"; >> return 0 unless $self->TransactionObj->Field eq "Queue"; >> return 0 unless $self->TransactionObj->OldValue eq 'Triage'; >> return 1; > > If you're writing a Custom Condition, you need to select "User Defined" > from the Condition dropdown. As it stands, your custom condition is > ignored and the built-in "On Queue Change" condition is used. >
