Just change AutoReply and Resolved template.
On Thu, Apr 11, 2013 at 7:11 AM, Miles Scruggs <[email protected]>wrote: > Right now I'm trying to tweak out one last thing in RT. Basically every > email client/host has various parameters for determining if/how to thread > emails, so I'm fighting a spread out battle. What I'm up against now is > ensuring a "Re:" is put on the ***front**** of every subject sent out of RT > unless it is an original email to that contact. The two key places this > seems to be currently missing is the Auto Replies and resolving tickets. > > Any idea how I can get that little element cleaned up. > > Cheers > > Miles Scruggs > [email protected] > > > > -- Best regards, Ruslan.
