Yes but what exactly do you change to get out front of the ticket number? Sent from my iPhone
On Apr 11, 2013, at 2:06 AM, Ruslan Zakirov <[email protected]> wrote: > Just change AutoReply and Resolved template. > > > On Thu, Apr 11, 2013 at 7:11 AM, Miles Scruggs <[email protected]> > wrote: >> Right now I'm trying to tweak out one last thing in RT. Basically every >> email client/host has various parameters for determining if/how to thread >> emails, so I'm fighting a spread out battle. What I'm up against now is >> ensuring a "Re:" is put on the ***front**** of every subject sent out of RT >> unless it is an original email to that contact. The two key places this >> seems to be currently missing is the Auto Replies and resolving tickets. >> >> Any idea how I can get that little element cleaned up. >> >> Cheers >> >> Miles Scruggs >> [email protected] > > > > -- > Best regards, Ruslan.
