If you place tag yourself then rt wouldnt relocate it. In newer versions ticket object has SubjectTag method. If your version is old then you can grab code from repository - very simple code.
Ruslan from phone. 13.04.2013 3:13 пользователь "Miles Scruggs" <[email protected]> написал: > Anyone have any idea how this can be resolved? > > > On Thu, Apr 11, 2013 at 5:44 AM, Miles Scruggs > <[email protected]>wrote: > >> Yes but what exactly do you change to get out front of the ticket number? >> >> Sent from my iPhone >> >> On Apr 11, 2013, at 2:06 AM, Ruslan Zakirov <[email protected]> >> wrote: >> >> Just change AutoReply and Resolved template. >> >> >> On Thu, Apr 11, 2013 at 7:11 AM, Miles Scruggs <[email protected] >> > wrote: >> >>> Right now I'm trying to tweak out one last thing in RT. Basically every >>> email client/host has various parameters for determining if/how to thread >>> emails, so I'm fighting a spread out battle. What I'm up against now is >>> ensuring a "Re:" is put on the ***front**** of every subject sent out of RT >>> unless it is an original email to that contact. The two key places this >>> seems to be currently missing is the Auto Replies and resolving tickets. >>> >>> Any idea how I can get that little element cleaned up. >>> >>> Cheers >>> >>> Miles Scruggs >>> [email protected] >>> >>> >>> >>> >> >> >> -- >> Best regards, Ruslan. >> >> > > > -- > Cheers, > > Miles >
