Rafal - I think that might be it. I just checked, and my RT_Config has that 
set to 0.
I'll try changing it to 1 in my RT_SiteConfig, notify the users & see what I 
get.

Thanks!!

==================================
Date: Fri, 25 Oct 2013 19:29:55 +0200
From: Rafal Matera <rmat...@esselte.com>
To: "rt-users@lists.bestpractical.com"
        <rt-users@lists.bestpractical.com>
Subject: Re: [rt-users] CC emails not always being sent
Message-ID:
        <of203e7dc4.ef7abe89-onc1257c0f.005fc31c-c1257c0f.00602...@esselte.com>
        
Content-Type: text/plain; charset="us-ascii"

Hi Stephen,

There is configuration option NotifyActor.
If it set to 0, RT does not notify person who performs the update of the 
ticket. Even if this person is in CC.
Please check, maybe this is your case.

Best regards,
Rafal

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