Rafal - I think that might be it. I just checked, and my RT_Config has that set to 0. I'll try changing it to 1 in my RT_SiteConfig, notify the users & see what I get.
Thanks!! ================================== Date: Fri, 25 Oct 2013 19:29:55 +0200 From: Rafal Matera <rmat...@esselte.com> To: "rt-users@lists.bestpractical.com" <rt-users@lists.bestpractical.com> Subject: Re: [rt-users] CC emails not always being sent Message-ID: <of203e7dc4.ef7abe89-onc1257c0f.005fc31c-c1257c0f.00602...@esselte.com> Content-Type: text/plain; charset="us-ascii" Hi Stephen, There is configuration option NotifyActor. If it set to 0, RT does not notify person who performs the update of the ticket. Even if this person is in CC. Please check, maybe this is your case. Best regards, Rafal