Rafal - After making that change, I'm now getting extra emails:
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Thu Oct 31 09:20:09 2013: Request 1934 was acted upon.
Transaction: Taken by s.cena
Queue: Network/Wifi Requests
Subject: Andy Roushey Computer
Owner: s.cena
Requestors: XXXXXXXXXXXXXXXXX
Status: new
Ticket <URL: http://helpdesk/Ticket/Display.html?id=1934 >
This transaction appears to have no content
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Is this expected when I change NotifyActor to 1, or is this another setting
that's causing this?
-----Original Message-----
From: Cena, Stephen (ext. 300)
Sent: Thursday, October 31, 2013 8:51 AM
To: '[email protected]'
Subject: Re: CC emails not always being sent
Rafal - I think that might be it. I just checked, and my RT_Config has that
set to 0.
I'll try changing it to 1 in my RT_SiteConfig, notify the users & see what I
get.
Thanks!!
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Date: Fri, 25 Oct 2013 19:29:55 +0200
From: Rafal Matera <[email protected]>
To: "[email protected]"
<[email protected]>
Subject: Re: [rt-users] CC emails not always being sent
Message-ID:
<of203e7dc4.ef7abe89-onc1257c0f.005fc31c-c1257c0f.00602...@esselte.com>
Content-Type: text/plain; charset="us-ascii"
Hi Stephen,
There is configuration option NotifyActor.
If it set to 0, RT does not notify person who performs the update of the
ticket. Even if this person is in CC.
Please check, maybe this is your case.
Best regards,
Rafal
