I thought that might be the case. Is there a better way to ensure that CC emails are always sent? Both our Service Dept & the IT Dept will add users to the CC's as needed. In both RT systems, I have a "On Correspond Notify Others" Scrip and thought that would cover it.
What is the proper/recommended way to ensure all CC users get their emails without extra emails getting generated? ------------------------------ Message: 9 Date: Fri, 1 Nov 2013 12:46:42 -0700 From: Kevin Falcone <[email protected]> To: [email protected] Subject: Re: [rt-users] CC emails not always being sent Message-ID: <[email protected]> Content-Type: text/plain; charset="us-ascii" On Thu, Oct 31, 2013 at 01:39:52PM +0000, Cena, Stephen (ext. 300) wrote: > Rafal - After making that change, I'm now getting extra emails: > Is this expected when I change NotifyActor to 1, or is this another setting > that's causing this? As expected. http://bestpractical.com/docs/rt/latest/RT_Config.html#NotifyActor With that config set, RT will send you any email caused as a result of your action, rather than suppressing them (the RT default). -kevin -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 235 bytes Desc: not available URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20131101/bc4b36dc/attachment-0001.pgp>
