Kevin - Thank you. I'll go check both systems to be sure those are running/enabled. That sounds like it will work better than the NotifyActor fix I used. That is working, but extra emails are being sent out. I'll follow up once I get caught up here. Being out for two days sure causes work to pile up!
Message: 10 Date: Tue, 5 Nov 2013 16:09:07 -0500 From: Kevin Falcone <falc...@bestpractical.com> To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] CC emails not always being sent Message-ID: <20131105210907.gm1...@jibsheet.com> Content-Type: text/plain; charset="us-ascii" On Mon, Nov 04, 2013 at 01:44:58PM +0000, Cena, Stephen (ext. 300) wrote: > I thought that might be the case. Is there a better way to ensure that > CC emails are always sent? Both our Service Dept & the IT Dept will > add users to the CC's as needed. In both RT systems, I have a "On > Correspond Notify Others" Scrip and thought that would cover it. > > What is the proper/recommended way to ensure all CC users get their emails > without extra emails getting generated? On Correspond Notify CCs is the proper scrip to ensure that Ticket CCs get their email. On Correspond Notify other recipients is the proper scrip to ensure that one time CCs and BCCs get their email. Please note the difference between Ticket CCs and the one-time-CCs, these are handled by different Scrip actions. -kevin
