To give a particular user/group access to a particular queue, go into the settings for that queue and assign the appropriate rights for that user/group.
Then, to ensure that that user/group cannot access other queues, remove the rights for those other queues. All users who can log into RT are part of the "Everyone" and "Privileged" groups. To ensure that a particular user/group cannot access one of your queues, you need to ensure that that queue is only accessible to a specific other group, not Everyone or Privileged. On 4 August 2014 18:35, niraj <niraj.v...@gmail.com> wrote: > Hi > > I want to setup a queue for the particular User/Group. Means the any > particular User/Group only have the access right for that particular queue > only. > > And that User/Group will not able to view or create any ticket on > other queue. > > How to achieve the same ?? Please guide for the same. > > > > -- > View this message in context: > http://requesttracker.8502.n7.nabble.com/setup-queue-for-particular-user-tp58182.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. > -- > RT Training - Boston, September 9-10 > http://bestpractical.com/training >
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