Something is wrong with your RT installation. It doesn't appear to be correctly serving some of the CSS/JavaScript files. The page should look more like the pages shown in the screenshots of this page:
http://kb.mit.edu/confluence/display/istcontrib/Request+Tracker+watchers+and+permissions+explained Your next action should probably be to determine why this is happening. Looking at the RT debug log and web server access/error logs might assist. On 6 August 2014 20:47, niraj <[email protected]> wrote: > HI > > I have changed the browser google chrome 35. Now I am able to enter > the group in text box but it has no effect and just drag the screen below > only. attached the screenshot > > I have tried entering 2-3 group in text box but it drags down to the page > only. > > > > > On Wed, Aug 6, 2014 at 2:42 PM, Alex Peters [via RequestTracker] <[hidden > email] <http://user/SendEmail.jtp?type=node&node=58226&i=0>> wrote: > >> The page works as expected for me in Google Chrome, but looking at the >> source for that component of the page, I'm somewhat surprised that it works >> at all. >> >> The <input> field is wrapped in an <a> element. I think this explains >> the behaviour that you're experiencing, and I think this might be an RT bug. >> >> Please consider using another browser as a workaround, and also letting >> the list know what browser you used when you experienced this issue. >> >> >> On 6 August 2014 16:56, niraj vara <[hidden email] >> <http://user/SendEmail.jtp?type=node&node=58222&i=0>> wrote: >> >>> Hi >>> >>> In Here my RT system I was not able to do as you mention. >>> not allow any add any group name to add. >>> >>> once the cursor click on that text box it will switch down to the >>> >>> Add rights for this group >>> >>> and not able to write any word there ?? >>> >>> I am not able to understand why this not allow to add any group name >>> there in text box ??? >>> >>> >>> >>> >>> >>> >>> On Wed, Aug 6, 2014 at 11:10 AM, Alex Peters <[hidden email] >>> <http://user/SendEmail.jtp?type=node&node=58222&i=1>> wrote: >>> >>>> You need to enter the name of a group that you've already created, then >>>> without pressing Enter, tick the appropriate rights, then press Save >>>> Changes. >>>> >>>> >>>> On 5 August 2014 23:48, niraj vara <[hidden email] >>>> <http://user/SendEmail.jtp?type=node&node=58222&i=2>> wrote: >>>> >>>>> Hi Alex >>>>> >>>>> thank you for your response. >>>>> >>>>> >>>>> 1. primary top menu > Admin > Queues > Select >>>>> 2. select queue from list >>>>> 3. secondary top menu > Group Rights/User Rights >>>>> >>>>> till that step is ok I select the Group Rights >>>>> >>>>> But when I try to enter any text on text box it will now allow to do >>>>> that >>>>> >>>>> and when cursor go to the text box it will goes to the the following >>>>> section only. >>>>> Add rights for this group >>>>> >>>>> >>>>> Where I can only select or deselect the check box oinly. >>>>> >>>>> Why this happened ??? and why not able to enter any text on text box >>>>> ??? >>>>> >>>>> Please guide for the same. >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> On Tue, Aug 5, 2014 at 6:21 PM, Alex Peters <[hidden email] >>>>> <http://user/SendEmail.jtp?type=node&node=58222&i=3>> wrote: >>>>> >>>>>> As a super user: >>>>>> >>>>>> 1. primary top menu > Admin > Queues > Select >>>>>> 2. select queue from list >>>>>> 3. secondary top menu > Group Rights/User Rights >>>>>> 4. enter the name of the user/group into the text box on the left >>>>>> side >>>>>> 5. tick the appropriate rights on the right side >>>>>> >>>>>> >>>>>> >>>>>> On 5 August 2014 22:37, niraj vara <[hidden email] >>>>>> <http://user/SendEmail.jtp?type=node&node=58222&i=4>> wrote: >>>>>> >>>>>>> Hi Alex >>>>>>> >>>>>>> I have RT 4.2.1 and I went to the setting of queue but not >>>>>>> found any option for User/Group. >>>>>>> >>>>>>> Can provide the exact sequence how to assign any User/Group to any >>>>>>> queue. >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> On Tue, Aug 5, 2014 at 9:43 AM, Alex Peters <[hidden email] >>>>>>> <http://user/SendEmail.jtp?type=node&node=58222&i=5>> wrote: >>>>>>> >>>>>>>> To give a particular user/group access to a particular queue, go >>>>>>>> into the settings for that queue and assign the appropriate rights for >>>>>>>> that >>>>>>>> user/group. >>>>>>>> >>>>>>>> Then, to ensure that that user/group cannot access other queues, >>>>>>>> remove the rights for those other queues. >>>>>>>> >>>>>>>> All users who can log into RT are part of the "Everyone" and >>>>>>>> "Privileged" groups. To ensure that a particular user/group cannot >>>>>>>> access >>>>>>>> one of your queues, you need to ensure that that queue is only >>>>>>>> accessible >>>>>>>> to a specific other group, not Everyone or Privileged. >>>>>>>> >>>>>>>> >>>>>>>> On 4 August 2014 18:35, niraj <[hidden email] >>>>>>>> <http://user/SendEmail.jtp?type=node&node=58222&i=6>> wrote: >>>>>>>> >>>>>>>>> Hi >>>>>>>>> >>>>>>>>> I want to setup a queue for the particular User/Group. Means >>>>>>>>> the any >>>>>>>>> particular User/Group only have the access right for that >>>>>>>>> particular queue >>>>>>>>> only. >>>>>>>>> >>>>>>>>> And that User/Group will not able to view or create any >>>>>>>>> ticket on >>>>>>>>> other queue. >>>>>>>>> >>>>>>>>> How to achieve the same ?? Please guide for the same. >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> -- >>>>>>>>> View this message in context: >>>>>>>>> http://requesttracker.8502.n7.nabble.com/setup-queue-for-particular-user-tp58182.html >>>>>>>>> Sent from the Request Tracker - User mailing list archive at >>>>>>>>> Nabble.com. >>>>>>>>> -- >>>>>>>>> RT Training - Boston, September 9-10 >>>>>>>>> http://bestpractical.com/training >>>>>>>>> >>>>>>>> >>>>>>>> >>>>>>> >>>>>>> >>>>>>> -- >>>>>>> Niraj M. Vara >>>>>>> Linux Administrator >>>>>>> Mavenvista Pvt. Ltd. >>>>>>> >>>>>>> >>>>>>> "DON'T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE >>>>>>> MOON" >>>>>>> >>>>>> >>>>>> >>>>> >>>>> >>>>> -- >>>>> Niraj M. Vara >>>>> Linux Administrator >>>>> Mavenvista Pvt. Ltd. >>>>> >>>>> >>>>> "DON'T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON" >>>>> >>>> >>>> >>> >>> >>> -- >>> Niraj M. Vara >>> Linux Administrator >>> Mavenvista Pvt. Ltd. >>> >>> >>> "DON'T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON" >>> >> >> >> -- >> RT Training - Boston, September 9-10 >> http://bestpractical.com/training >> >> ------------------------------ >> If you reply to this email, your message will be added to the >> discussion below: >> >> http://requesttracker.8502.n7.nabble.com/setup-queue-for-particular-user-tp58182p58222.html >> To unsubscribe from setup queue for particular user, click here. >> NAML >> <http://requesttracker.8502.n7.nabble.com/template/NamlServlet.jtp?macro=macro_viewer&id=instant_html%21nabble%3Aemail.naml&base=nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.view.web.template.NodeNamespace&breadcrumbs=notify_subscribers%21nabble%3Aemail.naml-instant_emails%21nabble%3Aemail.naml-send_instant_email%21nabble%3Aemail.naml> >> > > > > -- > Niraj M. Vara > Linux Administrator > Mavenvista Pvt. Ltd. > > > "DON'T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON" > > *rt1.png* (150K) Download Attachment > <http://requesttracker.8502.n7.nabble.com/attachment/58226/0/rt1.png> > *rt2.png* (137K) Download Attachment > <http://requesttracker.8502.n7.nabble.com/attachment/58226/1/rt2.png> > > ------------------------------ > View this message in context: Re: setup queue for particular user > <http://requesttracker.8502.n7.nabble.com/setup-queue-for-particular-user-tp58182p58226.html> > > Sent from the Request Tracker - User mailing list archive > <http://requesttracker.8502.n7.nabble.com/Request-Tracker-User-f3.html> > at Nabble.com. > > -- > RT Training - Boston, September 9-10 > http://bestpractical.com/training >
-- RT Training - Boston, September 9-10 http://bestpractical.com/training
