Yesterday I upgraded from RT 4.2.12 to RT 4.4.0.

Today I am sometimes getting errors like this:

[30091] [Wed Jun  1 09:13:03 2016] [critical]: Couldn't create ticket groups 
for ticket 133221. aborting Ticket creation. 

[30091] [Wed Jun  1 09:13:03 2016] [crit]: Ticket creation failed: I: AGG 
MAGGIO 2016.xlsx: Ticket could not be created due to an internal error 

I am having difficulty understanding where the problem is (what's the meaning 
of "ticket groups"?) and hence how to solve it.

Please help!!!


RT 4.4 and RTIR Training Sessions
* Los Angeles - September, 2016

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