Yesterday I upgraded from RT 4.2.12 to RT 4.4.0.
Today I am sometimes getting errors like this: [30091] [Wed Jun 1 09:13:03 2016] [critical]: Couldn't create ticket groups for ticket 133221. aborting Ticket creation. (/opt/rt4/sbin/../lib/RT/Ticket.pm:444) [30091] [Wed Jun 1 09:13:03 2016] [crit]: Ticket creation failed: I: AGG MAGGIO 2016.xlsx: Ticket could not be created due to an internal error (/opt/rt4/sbin/../lib/RT/Interface/Email.pm: 697) I am having difficulty understanding where the problem is (what's the meaning of "ticket groups"?) and hence how to solve it. Please help!!! Cris
--------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
