Hi Shawn!
Il mercoledì 1 giugno 2016 alle 11:57:13 CEST, Shawn Moore ha scritto:
> This is the first we’ve seen of this error. :/ If you can send over a stack
> trace that will help track it down. Adding this to your site config will do
> so:
>
> Set($LogStackTraces, “error");
OK, I put it in. Fortunately the error is quite sporadic (one or two times a
day), so it will be sometime before I get a stack trace.
Where do I find stack traces when they are generated?
> > I am having difficulty understanding where the problem is (what's the
> > meaning of "ticket groups"?) and hence how to solve it.
>
> Ticket groups are the groups that contain AdminCcs, Ccs, Requestors, etc.
Uhm. The only thing I can think of is that I have added a custom role. Maybe
this is the thing that's giving me problems?
Apparently however the custom role is behaving well.
> Do you have any customizations? Which extensions are installed? And which
> database are you on?
I have these plugins:
Plugin('RT::Extension::ExtractCustomFieldValues');
Plugin('RT::Extension::ReportSpam');
Plugin('RT::Extension::CustomFieldsOnUpdate');
Plugin('RT::Extension::Announce');
Plus, I have a few customizations:
- show status and priority in color
- my own
FlexibleSignature<http://requesttracker.wikia.com/wiki/FlexibleSignature>
I am on mysql 5.1.73 (CentOS 6.7)
Thank you!
Cris
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