Hi Cris, On 2016年6月1日 at 5:58:31, Guadagnino Cristiano (guadagnino.cristi...@creval.it) wrote: > Yesterday I upgraded from RT 4.2.12 to RT 4.4.0. > > Today I am sometimes getting errors like this: > > [30091] [Wed Jun 1 09:13:03 2016] [critical]: Couldn't create ticket groups > for ticket > 133221. aborting Ticket creation. (/opt/rt4/sbin/../lib/RT/Ticket.pm:444) > > [30091] [Wed Jun 1 09:13:03 2016] [crit]: Ticket creation failed: I: AGG > MAGGIO 2016.xlsx: > Ticket could not be created due to an internal error > (/opt/rt4/sbin/../lib/RT/Interface/Email.pm: > 697)
This is the first we’ve seen of this error. :/ If you can send over a stack trace that will help track it down. Adding this to your site config will do so: Set($LogStackTraces, “error"); > I am having difficulty understanding where the problem is (what's the meaning > of "ticket > groups"?) and hence how to solve it. Ticket groups are the groups that contain AdminCcs, Ccs, Requestors, etc. > Please help!!! Do you have any customizations? Which extensions are installed? And which database are you on? > Cris Best of luck, Shawn --------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
