Hi Cris,

On 2016年6月1日 at 5:58:31, Guadagnino Cristiano (guadagnino.cristi...@creval.it) 
> Yesterday I upgraded from RT 4.2.12 to RT 4.4.0.
> Today I am sometimes getting errors like this:
> [30091] [Wed Jun 1 09:13:03 2016] [critical]: Couldn't create ticket groups 
> for ticket  
> 133221. aborting Ticket creation. (/opt/rt4/sbin/../lib/RT/Ticket.pm:444)
> [30091] [Wed Jun 1 09:13:03 2016] [crit]: Ticket creation failed: I: AGG 
> MAGGIO 2016.xlsx:  
> Ticket could not be created due to an internal error 
> (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:  
> 697)

This is the first we’ve seen of this error. :/ If you can send over a stack 
trace that will help track it down. Adding this to your site config will do so:

Set($LogStackTraces, “error");

> I am having difficulty understanding where the problem is (what's the meaning 
> of "ticket  
> groups"?) and hence how to solve it.

Ticket groups are the groups that contain AdminCcs, Ccs, Requestors, etc.

> Please help!!!

Do you have any customizations? Which extensions are installed? And which 
database are you on?

> Cris

Best of luck,
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

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