On 2016年6月6日 at 4:14:57, Guadagnino Cristiano (guadagnino.cristi...@creval.it) 
> Hi Shawn!

Hi Cris,

> Uhm. The only thing I can think of is that I have added a custom role. Maybe 
> this is the thing  
> that's giving me problems?
> Apparently however the custom role is behaving well.

I replicated the issue (it happens when a user has CreateTicket but not 
ShowTicket) and I believe I’ve fixed it. Can you try the following patch?


The fix will be included as part of RT 4.4.1 as this is definitely a blocker!

> Thank you!
> Cris

Thanks for helping track this down, and sorry about the trouble.

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