Hey Perhaps I am missing something, however I can't seem to find anywhere on the basic ticket properties that allow me to move a ticket into a particular queue? I have only been able to achieve this using the constituency field and creating queues matching the constituency options?
Thanks Matt On 24 April 2012 10:07, Javier Martínez <[email protected]> wrote: > Hello. > > There is a way to achieve this, first you need to create a new queu, then > you had to give permissions to this queu only for for the people that you > want. Then move the ticket at this queu (this could be done in the basic > propierties of the ticket), it is important that it had to be assigned to > nobody. > > You can play with the CC and CCa roles too. > > Cheers from Spain. > > El 24/04/2012 10:39, Matt Newham escribió: > > Hello > > I'm wondering if it is possible to assign tickets to a group of people > rather than a single person. For example, I have a workflow where analysts > create tickets when they find something suspicious, if this turns into a > reportable incident, they will raise an incident report, attach an > "incident article" containing the details of the incident in a more formal > manner then assign to a senior team member for review. Can the tickets be > assigned to a certain group of people? I can only seem to find assign to > "nobody in particular" which sort of solves the problem however everyone > can then see the ticket? > > Thanks > > -- > Matt Newham > > > > _______________________________________________ > Rtir mailing > [email protected]http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir > > > > -- > ====================================================================== > Javier Martinez e-mail: [email protected] > Centro Tecnologico Universitario UNED - CENTRO SISTEMAS INFORMATICOS > AREA DE COMUNICACIONES Y SEGURIDAD > Urbanización Monte Rozas Tfno: (+34) 91398-9801 > Avda. de Esparta, 9 Fax: (+34) 91398-9006 > Ctra. del Escorial Km.5 > 28232 Las Rozas (Madrid) > SPAIN > > GPS: N +40°30'47.40", W > -3°55'3.72http://maps.google.es/?q=40.513168%20-3.917700 > ====================================================================== > > > _______________________________________________ > Rtir mailing list > [email protected] > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir > > -- Matt Newham
_______________________________________________ Rtir mailing list [email protected] http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir
