-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 That has to do with the "Lifecycle" parameter (about which i do not really know much yet). In your manually created queue, change "LifeCycle" to something defined, and moving tickets there should work.
However, what the implications are for your workflow i do not know; i just very recently switched to RT4. Cheers, Marco On 24/04/12 15:59, Matt Newham wrote: > This sounds like it should work, however when trying to move a > ticket I get an error "There is no mapping for statuses between > these queues. Contact your system administrator." Any idea what > this means? > > Thanks > > Matt > > On 24 April 2012 14:44, Marco Thorbruegge > <[email protected] > <mailto:[email protected]>> wrote: > > Hi Matt, > > it's still there in 4. Klick on "The Basics" and then on "Advanced" > in the upper right menue. > > It is correct, you need to be owner of a ticket to change this. > But try to change the queue and afterwards change the owner back > to "Nobody in particular", so it appears unlinked in the queue for > your supervisors. > > HTH > > Cheers, Marco > > On 24/04/12 12:53, Matt Newham wrote: >> I am currently using RT v4. I wonder if this is something >> removed from RT itself.... Perhaps I will mail the RT list too > >> Thanks Javier > >> On 24 April 2012 11:11, Javier Martínez <[email protected] > <mailto:[email protected]> >> <mailto:[email protected] <mailto:[email protected]>>> > wrote: > >> Hello. > >> In my distribution/release 3.4.5 (it is old but fully functional >> and it made it work fine for a lot of years, and if something >> works ...don't touch it) it can be done when you open a ticket: >> ticket metadata - Basic - Queu. I was wondering that your >> release could be diferent. > >> Regards. > > >> El 24/04/2012 11:20, Matt Newham escribió: >>> Hey >>> >>> Perhaps I am missing something, however I can't seem to find >>> anywhere on the basic ticket properties that allow me to move >>> a ticket into a particular queue? I have only been able to >>> achieve this using the constituency field and creating queues >>> matching the constituency options? >>> >>> Thanks >>> >>> Matt >>> >>> On 24 April 2012 10:07, Javier Martínez >>> <[email protected] > <mailto:[email protected]> >>> <mailto:[email protected] >>> <mailto:[email protected]>>> > wrote: >>> >>> Hello. >>> >>> There is a way to achieve this, first you need to create a new >>> queu, then you had to give permissions to this queu only for >>> for the people that you want. Then move the ticket at this queu >>> (this could be done in the basic propierties of the ticket), >>> it is important that it had to be assigned to nobody. >>> >>> You can play with the CC and CCa roles too. >>> >>> Cheers from Spain. >>> >>> El 24/04/2012 10:39, Matt Newham escribió: >>>> Hello >>>> >>>> I'm wondering if it is possible to assign tickets to a group >>>> of people rather than a single person. For example, I have a >>>> workflow where analysts create tickets when they find >>>> something suspicious, if this turns into a reportable >>>> incident, they will raise an incident report, attach an >>>> "incident article" containing the details of the incident in >>>> a more formal manner then assign to a senior team member for >>>> review. Can the tickets be assigned to a certain group of >>>> people? I can only seem to find assign to "nobody in >>>> particular" which sort of solves the problem however everyone >>>> can then see the ticket? >>>> >>>> Thanks >>>> >>>> -- Matt Newham >>>> >>>> >>>> >>>> _______________________________________________ Rtir mailing >>>> list [email protected] > <mailto:[email protected]> >>>> <mailto:[email protected] > <mailto:[email protected]>> >>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir >>> >>> >>> -- >>> > ====================================================================== >>> >>> > > Javier Martinez e-mail: [email protected] > <mailto:[email protected]> <mailto:[email protected] > <mailto:[email protected]>> >>> Centro Tecnologico Universitario UNED - CENTRO SISTEMAS >>> INFORMATICOS AREA DE COMUNICACIONES Y SEGURIDAD Urbanización >>> Monte Rozas Tfno: (+34) 91398-9801 > <tel:%28%2B34%29%2091398-9801> >>> <tel:%28%2B34%29%2091398-9801> Avda. de Esparta, 9 Fax: (+34) >>> 91398-9006 <tel:%28%2B34%29%2091398-9006> > <tel:%28%2B34%29%2091398-9006> Ctra. del >>> Escorial Km.5 28232 Las Rozas (Madrid) SPAIN >>> >>> GPS: N +40°30'47.40", W -3°55'3.72 >>> http://maps.google.es/?q=40.513168%20-3.917700 >>> > ====================================================================== >>> >>> >>> >>> > > _______________________________________________ >>> Rtir mailing list [email protected] > <mailto:[email protected]> >>> <mailto:[email protected] > <mailto:[email protected]>> >>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir >>> >>> >>> >>> >>> -- Matt Newham >>> > > >> -- >> ====================================================================== > >> > > Javier Martinez e-mail: [email protected] > <mailto:[email protected]> <mailto:[email protected] > <mailto:[email protected]>> >> Centro Tecnologico Universitario UNED - CENTRO SISTEMAS >> INFORMATICOS AREA DE COMUNICACIONES Y SEGURIDAD Urbanización >> Monte Rozas Tfno: (+34) 91398-9801 > <tel:%28%2B34%29%2091398-9801> >> <tel:%28%2B34%29%2091398-9801> Avda. de Esparta, 9 Fax: (+34) >> 91398-9006 <tel:%28%2B34%29%2091398-9006> > <tel:%28%2B34%29%2091398-9006> Ctra. del >> Escorial Km.5 28232 Las Rozas (Madrid) SPAIN > >> GPS: N +40°30'47.40", W -3°55'3.72 >> http://maps.google.es/?q=40.513168%20-3.917700 >> ====================================================================== > >> > > > > >> -- Matt Newham > > > >> _______________________________________________ Rtir mailing >> list [email protected] >> <mailto:[email protected]> >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir > _______________________________________________ Rtir mailing list > [email protected] <mailto:[email protected]> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir > > > > > -- Matt Newham > -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.11 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ iQEcBAEBAgAGBQJPlrSUAAoJEPGO2jBYfzzOZvMH/jg5K3CmsX3tl/p3Giq2hOaC PzB5XKLtFR/5xE8kvEzpksYy8IYFFY/w++k/QuZBjnTpOd1SxTY3/5zEiOgm3lR9 ao7x76HQ60fVl186wrnS7iwcm53ZWrGM0JAYXQbpvp+1+GE1g+2WP/9mIqcEqTa6 PqMUXsv9mF4gPQ+ZlhrjSNUZ82OxkFRRWR8i0ihWKpDgWLt5h8ap7PYGS05Bygfh 3+jkw/oNbi5QCP9pPWEBHRtyEknhM5XbENWNYYOVRw9PfUDQAsAApdW+Ryjz3hxA nUv+vpSp5iTlOa8sL9/qA+UECPnSNFt/l25q64urrkghvKdtx+WG0Iv8owRWEQ8= =8gY/ -----END PGP SIGNATURE----- _______________________________________________ Rtir mailing list [email protected] http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir
