I am currently using RT v4. I wonder if this is something removed from RT itself.... Perhaps I will mail the RT list too
Thanks Javier On 24 April 2012 11:11, Javier Martínez <[email protected]> wrote: > Hello. > > In my distribution/release 3.4.5 (it is old but fully functional and it > made it work fine for a lot of years, and if something works ...don't touch > it) it can be done when you open a ticket: ticket metadata - Basic - Queu. > I was wondering that your release could be diferent. > > Regards. > > > El 24/04/2012 11:20, Matt Newham escribió: > > Hey > > Perhaps I am missing something, however I can't seem to find anywhere on > the basic ticket properties that allow me to move a ticket into a > particular queue? I have only been able to achieve this using the > constituency field and creating queues matching the constituency options? > > Thanks > > Matt > > On 24 April 2012 10:07, Javier Martínez <[email protected]> wrote: > >> Hello. >> >> There is a way to achieve this, first you need to create a new queu, then >> you had to give permissions to this queu only for for the people that you >> want. Then move the ticket at this queu (this could be done in the basic >> propierties of the ticket), it is important that it had to be assigned to >> nobody. >> >> You can play with the CC and CCa roles too. >> >> Cheers from Spain. >> >> El 24/04/2012 10:39, Matt Newham escribió: >> >> Hello >> >> I'm wondering if it is possible to assign tickets to a group of people >> rather than a single person. For example, I have a workflow where analysts >> create tickets when they find something suspicious, if this turns into a >> reportable incident, they will raise an incident report, attach an >> "incident article" containing the details of the incident in a more formal >> manner then assign to a senior team member for review. Can the tickets be >> assigned to a certain group of people? I can only seem to find assign to >> "nobody in particular" which sort of solves the problem however everyone >> can then see the ticket? >> >> Thanks >> >> -- >> Matt Newham >> >> >> >> _______________________________________________ >> Rtir mailing >> [email protected]http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir >> >> >> >> -- >> ====================================================================== >> Javier Martinez e-mail: [email protected] >> Centro Tecnologico Universitario UNED - CENTRO SISTEMAS INFORMATICOS >> AREA DE COMUNICACIONES Y SEGURIDAD >> Urbanización Monte Rozas Tfno: (+34) 91398-9801 >> Avda. de Esparta, 9 Fax: (+34) 91398-9006 >> Ctra. del Escorial Km.5 >> 28232 Las Rozas (Madrid) >> SPAIN >> >> GPS: N +40°30'47.40", W >> -3°55'3.72http://maps.google.es/?q=40.513168%20-3.917700 >> ====================================================================== >> >> >> _______________________________________________ >> Rtir mailing list >> [email protected] >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir >> >> > > > -- > Matt Newham > > > > -- > ====================================================================== > Javier Martinez e-mail: [email protected] > Centro Tecnologico Universitario UNED - CENTRO SISTEMAS INFORMATICOS > AREA DE COMUNICACIONES Y SEGURIDAD > Urbanización Monte Rozas Tfno: (+34) 91398-9801 > Avda. de Esparta, 9 Fax: (+34) 91398-9006 > Ctra. del Escorial Km.5 > 28232 Las Rozas (Madrid) > SPAIN > > GPS: N +40°30'47.40", W > -3°55'3.72http://maps.google.es/?q=40.513168%20-3.917700 > ====================================================================== > > -- Matt Newham
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