This sounds like it should work, however when trying to move a ticket I get an error "There is no mapping for statuses between these queues. Contact your system administrator." Any idea what this means?
Thanks Matt On 24 April 2012 14:44, Marco Thorbruegge <[email protected]>wrote: > -----BEGIN PGP SIGNED MESSAGE----- > Hash: SHA1 > > Hi Matt, > > it's still there in 4. Klick on "The Basics" and then on "Advanced" in > the upper right menue. > > It is correct, you need to be owner of a ticket to change this. But > try to change the queue and afterwards change the owner back to > "Nobody in particular", so it appears unlinked in the queue for your > supervisors. > > HTH > > Cheers, > Marco > > On 24/04/12 12:53, Matt Newham wrote: > > I am currently using RT v4. I wonder if this is something removed > > from RT itself.... Perhaps I will mail the RT list too > > > > Thanks Javier > > > > On 24 April 2012 11:11, Javier Martínez <[email protected] > > <mailto:[email protected]>> wrote: > > > > Hello. > > > > In my distribution/release 3.4.5 (it is old but fully functional > > and it made it work fine for a lot of years, and if something > > works ...don't touch it) it can be done when you open a ticket: > > ticket metadata - Basic - Queu. I was wondering that your release > > could be diferent. > > > > Regards. > > > > > > El 24/04/2012 11:20, Matt Newham escribió: > >> Hey > >> > >> Perhaps I am missing something, however I can't seem to find > >> anywhere on the basic ticket properties that allow me to move a > >> ticket into a particular queue? I have only been able to achieve > >> this using the constituency field and creating queues matching > >> the constituency options? > >> > >> Thanks > >> > >> Matt > >> > >> On 24 April 2012 10:07, Javier Martínez <[email protected] > >> <mailto:[email protected]>> wrote: > >> > >> Hello. > >> > >> There is a way to achieve this, first you need to create a new > >> queu, then you had to give permissions to this queu only for for > >> the people that you want. Then move the ticket at this queu (this > >> could be done in the basic propierties of the ticket), it is > >> important that it had to be assigned to nobody. > >> > >> You can play with the CC and CCa roles too. > >> > >> Cheers from Spain. > >> > >> El 24/04/2012 10:39, Matt Newham escribió: > >>> Hello > >>> > >>> I'm wondering if it is possible to assign tickets to a group of > >>> people rather than a single person. For example, I have a > >>> workflow where analysts create tickets when they find something > >>> suspicious, if this turns into a reportable incident, they will > >>> raise an incident report, attach an "incident article" > >>> containing the details of the incident in a more formal manner > >>> then assign to a senior team member for review. Can the tickets > >>> be assigned to a certain group of people? I can only seem to > >>> find assign to "nobody in particular" which sort of solves the > >>> problem however everyone can then see the ticket? > >>> > >>> Thanks > >>> > >>> -- Matt Newham > >>> > >>> > >>> > >>> _______________________________________________ Rtir mailing > >>> list [email protected] > >>> <mailto:[email protected]> > >>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir > >> > >> > >> -- > >> ====================================================================== > >> > >> > Javier Martinez e-mail: [email protected] > <mailto:[email protected]> > >> Centro Tecnologico Universitario UNED - CENTRO SISTEMAS > >> INFORMATICOS AREA DE COMUNICACIONES Y SEGURIDAD Urbanización > >> Monte Rozas Tfno: (+34) 91398-9801 > >> <tel:%28%2B34%29%2091398-9801> Avda. de Esparta, 9 > >> Fax: (+34) 91398-9006 <tel:%28%2B34%29%2091398-9006> Ctra. del > >> Escorial Km.5 28232 Las Rozas (Madrid) SPAIN > >> > >> GPS: N +40°30'47.40", W -3°55'3.72 > >> http://maps.google.es/?q=40.513168%20-3.917700 > >> ====================================================================== > >> > >> > >> > >> > _______________________________________________ > >> Rtir mailing list [email protected] > >> <mailto:[email protected]> > >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir > >> > >> > >> > >> > >> -- Matt Newham > >> > > > > > > -- > > ====================================================================== > > > > > Javier Martinez e-mail: [email protected] > <mailto:[email protected]> > > Centro Tecnologico Universitario UNED - CENTRO SISTEMAS > > INFORMATICOS AREA DE COMUNICACIONES Y SEGURIDAD Urbanización Monte > > Rozas Tfno: (+34) 91398-9801 > > <tel:%28%2B34%29%2091398-9801> Avda. de Esparta, 9 > > Fax: (+34) 91398-9006 <tel:%28%2B34%29%2091398-9006> Ctra. del > > Escorial Km.5 28232 Las Rozas (Madrid) SPAIN > > > > GPS: N +40°30'47.40", W -3°55'3.72 > > http://maps.google.es/?q=40.513168%20-3.917700 > > ====================================================================== > > > > > > > > > > > > -- Matt Newham > > > > > > > > _______________________________________________ Rtir mailing list > > [email protected] > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir > -----BEGIN PGP SIGNATURE----- > Version: GnuPG v1.4.11 (GNU/Linux) > Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ > > iQEcBAEBAgAGBQJPlq44AAoJEPGO2jBYfzzOrzwIAJRUq3Buvdd/DGZzTrw7FVIl > TgVCaIp9b0TV5vMeukRG89vb/dmTxQj0T3fzZFJojm2EIRYIFlKpLcn8JyboN+sQ > Jgux/YMzstEnhbpDmwfn3b3QpJO5etRugfz7q+m5bXjE3oAOpfalVS8WpfpsI3Su > GMRPmEWiM27mNskaF02hpeg7nMF5LuCOxTxKc6lTI8ZJo9MkH2Pmjyk+WpervOl6 > MJSPu597EdghSrA8Y8rbEngFxTj5gUWxzlq2DAY0PUVtn1GNUfptDgjEoqcdkrR0 > GloivuBC2M/lj8HGX4Zwij6tA7TJkVXBfmUOVi36kIEKG0vvqEYugRxFoYZoPG4= > =yWaP > -----END PGP SIGNATURE----- > _______________________________________________ > Rtir mailing list > [email protected] > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir > -- Matt Newham
_______________________________________________ Rtir mailing list [email protected] http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir
