Hello.
In my distribution/release 3.4.5 (it is old but fully functional and it
made it work fine for a lot of years, and if something works ...don't
touch it) it can be done when you open a ticket: ticket metadata - Basic
- Queu. I was wondering that your release could be diferent.
Regards.
El 24/04/2012 11:20, Matt Newham escribió:
Hey
Perhaps I am missing something, however I can't seem to find anywhere
on the basic ticket properties that allow me to move a ticket into a
particular queue? I have only been able to achieve this using the
constituency field and creating queues matching the constituency options?
Thanks
Matt
On 24 April 2012 10:07, Javier Martínez <[email protected]
<mailto:[email protected]>> wrote:
Hello.
There is a way to achieve this, first you need to create a new
queu, then you had to give permissions to this queu only for for
the people that you want. Then move the ticket at this queu (this
could be done in the basic propierties of the ticket), it is
important that it had to be assigned to nobody.
You can play with the CC and CCa roles too.
Cheers from Spain.
El 24/04/2012 10:39, Matt Newham escribió:
Hello
I'm wondering if it is possible to assign tickets to a group of
people rather than a single person. For example, I have a
workflow where analysts create tickets when they find something
suspicious, if this turns into a reportable incident, they will
raise an incident report, attach an "incident article" containing
the details of the incident in a more formal manner then assign
to a senior team member for review. Can the tickets be assigned
to a certain group of people? I can only seem to find assign to
"nobody in particular" which sort of solves the problem however
everyone can then see the ticket?
Thanks
--
Matt Newham
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Javier Martinez e-mail:[email protected]
<mailto:[email protected]>
Centro Tecnologico Universitario UNED - CENTRO SISTEMAS INFORMATICOS
AREA DE COMUNICACIONES Y SEGURIDAD
Urbanización Monte Rozas Tfno:(+34) 91398-9801
<tel:%28%2B34%29%2091398-9801>
Avda. de Esparta, 9 Fax:(+34) 91398-9006
<tel:%28%2B34%29%2091398-9006>
Ctra. del Escorial Km.5
28232 Las Rozas (Madrid)
SPAIN
GPS: N +40°30'47.40", W -3°55'3.72
http://maps.google.es/?q=40.513168%20-3.917700
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Matt Newham
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======================================================================
Javier Martinez e-mail: [email protected]
Centro Tecnologico Universitario UNED - CENTRO SISTEMAS INFORMATICOS
AREA DE COMUNICACIONES Y SEGURIDAD
Urbanización Monte Rozas Tfno: (+34) 91398-9801
Avda. de Esparta, 9 Fax: (+34) 91398-9006
Ctra. del Escorial Km.5
28232 Las Rozas (Madrid)
SPAIN
GPS: N +40°30'47.40", W -3°55'3.72
http://maps.google.es/?q=40.513168%20-3.917700
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