Hi guys,
I'm trying to add a "Canned Replies" feature to my new RT 4.0.5/RTIR
3.0.0 setup, but I can't quite figure out how to do it. I hope that some
of you can help me with it.
Specifically I'm trying to add "Canned Replies" to the Investigations
page, like when I launch an Investigation I would like to be able to use
a template that fits the Investigation I'm about to launch.
I've been following http://requesttracker.wikia.com/wiki/CannedReplies
but it appears that I'm missing some directories/files. I'm guessing
that the wiki is made for older versions of RT/RTIR, and that some of
the recent changes requires this to be in another way, or am I mistaking?
--
Regards
Jesper Skou Jensen
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