On Wed, Jun 27, 2012 at 11:33:45AM +0200, Jesper Skou Jensen wrote: > I'm trying to add a "Canned Replies" feature to my new RT 4.0.5/RTIR > 3.0.0 setup, but I can't quite figure out how to do it. I hope that > some of you can help me with it.
You probably want to use the built-in Articles feature which is docced in RT and should already be integrated into RTIR with the Templates and Response classes. -kevin > Specifically I'm trying to add "Canned Replies" to the > Investigations page, like when I launch an Investigation I would > like to be able to use a template that fits the Investigation I'm > about to launch. > > I've been following > http://requesttracker.wikia.com/wiki/CannedReplies but it appears > that I'm missing some directories/files. I'm guessing that the wiki > is made for older versions of RT/RTIR, and that some of the recent > changes requires this to be in another way, or am I mistaking? _______________________________________________ Rtir mailing list [email protected] http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir
