On Thu, Jun 28, 2012 at 01:07:42PM +0200, Jesper Skou Jensen wrote: > On 27-06-2012 18:46, Kevin Falcone wrote: > >On Wed, Jun 27, 2012 at 11:33:45AM +0200, Jesper Skou Jensen wrote: > >>I'm trying to add a "Canned Replies" feature to my new RT 4.0.5/RTIR > > > >You probably want to use the built-in Articles feature which is docced > >in RT and should already be integrated into RTIR with the Templates > >and Response classes. > > Oh, very nice. A "new" feature, that does more or less exactly what > I'm looking for.
RTIR has always leveraged RTFM for canned replies. RTFM was folded into RT4 and renamed as Articles. -kevin
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