On 27-06-2012 11:33, Jesper Skou Jensen wrote:
Hi guys,
I'm trying to add a "Canned Replies" feature to my new RT 4.0.5/RTIR
3.0.0 setup, but I can't quite figure out how to do it. I hope that some
of you can help me with it.
Specifically I'm trying to add "Canned Replies" to the Investigations
page, like when I launch an Investigation I would like to be able to use
a template that fits the Investigation I'm about to launch.
I've been following http://requesttracker.wikia.com/wiki/CannedReplies
but it appears that I'm missing some directories/files. I'm guessing
that the wiki is made for older versions of RT/RTIR, and that some of
the recent changes requires this to be in another way, or am I mistaking?
Ok ok ok...
I've now been messing around with it most of the day and have gotten a
bit further.
1. It looks like the wiki always refers to callbacks to Update.html, the
problem is that I would like to change Create.html because I would like
to use templates right away as the Investigation is launched. Is it
possible at all?
2. I have been able to make a simple text-only (with a bit of html)
callback to Create.html by editing
/usr/local/share/request-tracker4/plugins/RT-IR/html/Callbacks/RTIR/Ticket/Create.html/BeforeMessageBox
so that part does work.
But I can't figure out how to implement the more advanced callback from
the wiki pages. I always end up with a blank page.
Any ideas on how to get on from here?
--
Regards
Jesper Skou Jensen
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