On Sep 1, 2009, at 9:23 AM, kcrisman wrote:

> On Sep 1, 11:59 am, "Dr. David Kirkby" <[email protected]>
> wrote:
>> Ahmed Fasih wrote:
>>> buntfalke made a good suggestion yesterday and I bring it to your
>>> attention: can we merge the #sage-devel and #sage-support  
>>> channels by
>>> forwarding all connections to #sage-support to #sage-devel?
>>
>> I'm not so sure that is a good idea. Support and developers are two
>> entirely different set of people. Proficient users are very  
>> capable of
>> giving support, but my have no idea of code development. People
>> developing code (like myself, who is helping in the port to Solaris),
>> may have little experience of using Sage.
>>
>> To me, the two are separate and should remain that way.
>
> On the other hand, I think there is the very real danger that support
> requests will be dropped.  This happens from time to time on the
> Google group (though hopefully less and less frequently), but I
> honestly can't remember a time I've gone to sage-support and not been
> told, "go to sage-devel", if I got a response at all (though this is a
> while ago).  That doesn't meant Dave is wrong, but means there needs
> to be some solution.

Definitely keep the mailing lists separate--usually if you're told to  
go to devel than it's a more interesting/deeper question, but the  
bulk of sage-support does not belong there.

As for the channels, is the concern that no one hangs out in #sage- 
support?

- Robert



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