Re: Parsing problem

[Praveen Tiwari]

Hi Doug,

Many may thanks to you for helping on this, this is working very fine

Regards
Praveen


On Wed, May 22, 2013 at 12:28 AM, Mueller, Doug wrote:

> Praveen,
>
> Couldn't you just use the same idea
>
> SUBSTR($Subject$, STRSTR($Subject$, "=") + 1)
>
> This results in the string of everything past the equal sign.
>
> Then wrap that in LTRIM and RTRIM to trim spaces
>
> LTRIM(RTRIM(SUBSTR($Subject$, STRSTR($Subject$, "=") + 1)))
>
> Note, this takes advantage of the fact that SUBSTR with no third parameter
> means to go to the end of the original string.
>
> Does this get you what you need?
>
> Doug
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Praveen Tiwari
> Sent: Tuesday, May 21, 2013 4:49 AM
> To: arslist@ARSLIST.ORG
> Subject: Parsing problem
>
> Hi List,
>
> I have a small request where i want to parse the following from  below
> input line:
>
> Subject:   1946766 update "Ticket Priority" = Urgent
>
> I am able to parse the ticket number 1946766 from above by below
> function:
> SUBSTR($Subject$, STRSTR($Subject$,  "[") + 1, STRSTR($Subject$,  "[") +
> 15)
>
> Now i want to get value Urgent in any temporary field. if its written like
> above
>
> Can some body help on this.
> Thanks
>
> Regards
> Praveen
>
>
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Re: huh? financial news for bmc ?

[Joshua Schuller]

That is not a bad point.However, folks should also consider the big
picture.  Just think about what are you doing for discovery and run book
automation?   Monitoring?

One big caution is that some alternate ITSM providers are just "checking a
box" as far as saying "we have that."  Pull the covers and then LOL.  Guess
what, you are *required* to customize their Out-of-the-Box and nothing
comes for free (even for a basic implementation).

Still if you are all about custom (and on this list) then you already
realize the inherent power of AR System Powered Apps has not been recently
high-lighted.  Remember the Remedy "Your Business, Your Way" slogan if that
rings a bell?

Cheers,

Joshua Schuller
ph: 1.347.220.5979



On Tue, May 21, 2013 at 3:43 PM, Jim Manara  wrote:

> My hair is not gray!  What you see is the sunlight reflecting off the
> natural highlights in my hair.  Even indoors.
>
> I have passed many mile markers.  If you can't stay flexible, then the
> race gets harder.  Everyone needs different tools.  More important is
> recognizing when to use them.
>
> How many of you own only one screwdriver?
>
> Jim Manara
> jim.man...@thecambiaregroup.com
> 480-273-0934
>
> Growth is Change,
> Change is Cambiare!
>
> > Heh. I only just passed that marker on the road and plan to be working
> for
> > many more years. I know the flame changes in nature, but if it goes out
> > I'm in trouble. 8)
> >
> > Depending on one vendor for more than three or four years is folly. I'm
> > constantly impressed the Remedy product line has lasted as long as it
> has,
> > but it has changed a lot over the years. To keep working in this niche,
> my
> > 'flame' has already changed a number of times. While I hope it continues,
> > I try to make sure I have reserve options. Someone is going to have to
> > teach the process after it all goes into the cloud, right? While I'm sure
> > the vendor will try to milk that need, there is nothing quite like a
> > friendly face on site who isn't motivated to up-sell.
> >
> > -al
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Sylvain YVON
> > Sent: Tuesday, May 21, 2013 12:34 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: huh? financial news for bmc ?
> >
> > **
> > I don't know, a developer and even a consultant should try and learn new
> > stuff every day. Maybe at 50 the flame is gone, but we can't rely on a
> > single vendor for our careers on the long term, can we ?
> >
> >
> >
> ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > "Where the Answers Are, and have been for 20 years"
>
>
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>

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Re: Esclation to update all of my people records

[Saji Philip]

If you are doing this in bulk, maybe a simple staging form will do and
create filter to push the values into the fields in question and then your
filter should fire.
On May 21, 2013 7:22 PM, "Howard Richter"  wrote:

> **
>
> Good evening all,
>
> ** **
>
> As I get older I forget the simple things.
>
> ** **
>
> I created a filter to update a hidden field on the people form with a
> combination of company/department/organization, for a license tracker I am
> evaluating.
>
> ** **
>
> Well I thought (again old age) that if I did a modify all from the user
> tool the filter would fire. I forgot that filters don’t fire when using a
> modify all from the user tool.
>
> ** **
>
> So I need to ask, what is the easiest escalation that I can  create to
> update all of my enabled user records?
>
> ** **
>
> An old man thanks you,
>
> ** **
>
> Howard
>
> ** **
>
> Howard Richter 
>
> Red Hat Certified Technician 
>
> CompTIA Linux+ Certified
>
> ITIL Foundation Certified 
>
> E-Mail = hrich...@richter-home.net
>
> Linkedin profile http://www.linkedin.com/in/hbr4270
>
> Please consider the environment before printing this message
>
> ** **
>
> ** **
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Class Manager Adding Attribute

[Alvin Tan]

Yes we have applied the same steps pre & post in Production everytime we
add attributes to base element. Not when we add attributes to AST forms
though, somehow we could get away with it without making those config
changes.

hope it helps

cheers,


On Wed, May 22, 2013 at 3:17 AM, Lisa Kemes  wrote:

> **
> Thanks Alvin!
>
> Do you normally use these settings in prod as well when adding attributes?
>  (And then setting it back?)
>
> We do have development cache mode selected but not the other one.  I'll
> try that and see if it works.
>
> Thanks!
>
> Lisa
>
> On May 20, 2013, at 3:05 AM, Alvin Tan  wrote:
>
> **
> Hi,
> I came across this problem before in version 7.5. It was frustrating but
> we managed to find a workaround for this.
> Before Class Manager, go to your server configuration in Administration
> Console and enable 'Development Cache Mode' and select 'Cache only Display
> Server Properties'. You will need to restart the server to apply the
> changes. Once that is done, open class manager and add in your attribute.
> If you like to see the progress, turn on the SQL logs.
> Give it a try and see if it works for you. Don't forget to reset back your
> configuration once you are done.
>
> cheers.
>
>
> On Sat, May 18, 2013 at 3:39 AM, Lisa Kemes  wrote:
>
>> **
>>
>>
>> We have AR System 7.6.04 and I added an attribute (50 max length
>> character data type) to the BMC.Core BMC_BaseElement class.  I added the
>> attribute to the BMC.AM Namespace.
>>
>> The status goes from Change Pending to Error.  I can't find where I can
>> see why it errors.
>>
>> Eventually, the attribute finally appeared in the BMC_BaseElement class
>> and I'm able to put it on the AST:Computer System join form.
>>
>> I went back to the attribute to add an Audit Open of Audit, and I keep
>> getting a status of Error (this time nothing changes).
>>
>> To get it out of the Error status I do a "Reset to Previous State"
>>
>> Are there any logs I can check to see why this keeps erroring?
>>
>> Thanks!
>>
>> Lisa
>>
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Escalation to update all of my people records

[Howard Richter]

Sounds like something to try.

 

Thanks,

 

Howard

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joel Sender
Sent: Tuesday, May 21, 2013 9:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: Escalation to update all of my people records

 

** 

If memory serves .

1.   Unhide (reveal?) the field

2.   Use a Mod-All to set it to a trigger value (i.e. "Trigger")

3.   Use an escalation that runs if YourField = "Trigger" than set
YourField to " company/department/organization"

 

Even if you forget to turn off the escalation, it will calculate each record
only once 

HTH,

Joel

Joel Senderjdsen...@earthlink.net310.829.5552

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter
Sent: Tuesday, May 21, 2013 5:21 PM
To: arslist@ARSLIST.ORG
Subject: Esclation to update all of my people records

 

** 

Good evening all,

 

As I get older I forget the simple things.

 

I created a filter to update a hidden field on the people form with a
combination of company/department/organization, for a license tracker I am
evaluating.

 

Well I thought (again old age) that if I did a modify all from the user tool
the filter would fire. I forgot that filters don't fire when using a modify
all from the user tool.

 

So I need to ask, what is the easiest escalation that I can  create to
update all of my enabled user records?

 

An old man thanks you,

 

Howard

 

Howard Richter 

Red Hat Certified Technician 

CompTIA Linux+ Certified

ITIL Foundation Certified 

E-Mail = hrich...@richter-home.net

Linkedin profile http://www.linkedin.com/in/hbr4270

Please consider the environment before printing this message

 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_


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Re: Escalation to update all of my people records

[Joel Sender]

If memory serves .

1.   Unhide (reveal?) the field

2.   Use a Mod-All to set it to a trigger value (i.e. "Trigger")

3.   Use an escalation that runs if YourField = "Trigger" than set
YourField to " company/department/organization"

 

Even if you forget to turn off the escalation, it will calculate each record
only once 

HTH,

Joel

Joel Senderjdsen...@earthlink.net310.829.5552

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter
Sent: Tuesday, May 21, 2013 5:21 PM
To: arslist@ARSLIST.ORG
Subject: Esclation to update all of my people records

 

** 

Good evening all,

 

As I get older I forget the simple things.

 

I created a filter to update a hidden field on the people form with a
combination of company/department/organization, for a license tracker I am
evaluating.

 

Well I thought (again old age) that if I did a modify all from the user tool
the filter would fire. I forgot that filters don't fire when using a modify
all from the user tool.

 

So I need to ask, what is the easiest escalation that I can  create to
update all of my enabled user records?

 

An old man thanks you,

 

Howard

 

Howard Richter 

Red Hat Certified Technician 

CompTIA Linux+ Certified

ITIL Foundation Certified 

E-Mail = hrich...@richter-home.net

Linkedin profile http://www.linkedin.com/in/hbr4270

Please consider the environment before printing this message

 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_


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Re: huh? financial news for bmc ?

[Howard Richter]

At the end of the day, Remedy will be in use by many. 

It will take us older (and better looking) men and women, to teach the young
whippersnappers how to work on this wonderful thing we call Remedy.

Now time for my nap.

hbr

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Tuesday, May 21, 2013 5:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: huh? financial news for bmc ?

I earned my grey hair (and my senior discounts).  I'm proud of it.  And, as
I told my 'baby' on his milestone birthday yesterday, I'm aiming for the
time when I can ride into the sunset.

AND... I agree with the screwdriver analogy.  I never stop at only drinking
one.

- Original Message -
From: "Jim Manara" 
To: arslist@ARSLIST.ORG
Sent: Tuesday, May 21, 2013 3:43:59 PM
Subject: Re: huh? financial news for bmc ?

My hair is not gray!  What you see is the sunlight reflecting off the
natural highlights in my hair.  Even indoors.

I have passed many mile markers.  If you can't stay flexible, then the race
gets harder.  Everyone needs different tools.  More important is recognizing
when to use them.

How many of you own only one screwdriver?

Jim Manara
jim.man...@thecambiaregroup.com
480-273-0934

Growth is Change,
Change is Cambiare!

> Heh. I only just passed that marker on the road and plan to be working 
> for many more years. I know the flame changes in nature, but if it 
> goes out I'm in trouble. 8)
>
> Depending on one vendor for more than three or four years is folly. 
> I'm constantly impressed the Remedy product line has lasted as long as 
> it has, but it has changed a lot over the years. To keep working in 
> this niche, my 'flame' has already changed a number of times. While I 
> hope it continues, I try to make sure I have reserve options. Someone 
> is going to have to teach the process after it all goes into the 
> cloud, right? While I'm sure the vendor will try to milk that need, 
> there is nothing quite like a friendly face on site who isn't motivated to
up-sell.
>
> -al
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Sylvain YVON
> Sent: Tuesday, May 21, 2013 12:34 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: huh? financial news for bmc ?
>
> **
> I don't know, a developer and even a consultant should try and learn 
> new stuff every day. Maybe at 50 the flame is gone, but we can't rely 
> on a single vendor for our careers on the long term, can we ?
>
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> "Where the Answers Are, and have been for 20 years"


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Esclation to update all of my people records

[Howard Richter]

Good evening all,

 

As I get older I forget the simple things.

 

I created a filter to update a hidden field on the people form with a
combination of company/department/organization, for a license tracker I am
evaluating.

 

Well I thought (again old age) that if I did a modify all from the user tool
the filter would fire. I forgot that filters don't fire when using a modify
all from the user tool.

 

So I need to ask, what is the easiest escalation that I can  create to
update all of my enabled user records?

 

An old man thanks you,

 

Howard

 

Howard Richter 

Red Hat Certified Technician 

CompTIA Linux+ Certified

ITIL Foundation Certified 

E-Mail =   hrich...@richter-home.net

Linkedin profile  
http://www.linkedin.com/in/hbr4270

Please consider the environment before printing this message

 

 


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Re: OT - OKLAHOMA

[Howard Richter]

Nate,

Glad to hear you're ok.

My family's prayers are with you and all that are suffering.

Howard


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Aker
Sent: Tuesday, May 21, 2013 5:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT - OKLAHOMA

I'm alive and kicking.  I was in Moore at the time, very sad.   Lots of damage 
and lives lost.  I walked over after the tornado and helped search for 
survivors among the rubble at an elementary school and surrounding 
neighborhood.  Nate.

Nathan Aker
ITSM Solution Architect
McAfee, Inc.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Monday, May 20, 2013 8:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT - OKLAHOMA

Hi Claire

Those that were in the area of the Tornado are the least likely to be able to 
tell us how they are doing, they will still be busy.

Kelly appears to be on line, my guess would be she is ok and knowing her if 
anything happened in her area Kelly is busy helping others.

Daniel

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: May 20, 2013 6:46 PM
To: arslist@ARSLIST.ORG
Subject: OT - OKLAHOMA

Kelly Deaver are you still in OK?  Are you ok?

Anyone if you are in the area of the tornado, check in please!!




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Re: ARS 8.1 archiving-Both the source form and the archive or audit form...(8994)

[Rick]

That did it, thanks!

rp

On 5/20/2013 11:55 PM, Girish Gupta wrote:
> Try the following: 
>
> 1. As per documentation, to enable auditing or archiving for an overlaid form 
> of a deployable application in which base form was not audited or archived, 
> you must first create an overlay of the application.
> In this case if HPD:Help Desk is overlaid, ensure that the Incident 
> Management Application is also overlaid.
> 2. Normally, the archieve form will be part of the deployable application 
> automatically. I have seen cases when importing a form to a different machine 
> causes it to loose the deployable relationship. If this is the case, you 
> might want to add the Archival form to deployable applicable ( overlaid one 
> if HPD:Help Desk was overlaid).
>
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Re: [EXTERNAL] Re: OT - OKLAHOMA

[Longwing, Lj]

I would say 'Especially for someone of his advanced age'...but I don't know
Nathan, and I have NO clue how old he is :D


On Tue, May 21, 2013 at 4:16 PM, pritch  wrote:

> I too am glad to hear you're OK and Commend you for your actions in
> helping with the search and rescue.
>
> - Original Message -
> From: "Natalie K Stroud" 
> To: arslist@ARSLIST.ORG
> Sent: Tuesday, May 21, 2013 6:11:39 PM
> Subject: Re: [EXTERNAL] Re: OT -  OKLAHOMA
>
> I second that, Nate - glad to hear you're okay and were able to help out.
>
>
> Natalie Stroud
> SAIC @ Sandia National Laboratories
> ARS-ITSM Reporting Specialist
> Albuquerque, NM USA
> nkst...@sandia.gov
> ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Frankfater, David
> Sent: Tuesday, May 21, 2013 4:04 PM
> To: arslist@ARSLIST.ORG
> Subject: [EXTERNAL] Re: OT - OKLAHOMA
>
> Very happy to hear you're ok Nate.
>
> Kind regards,
>
> David
>
> David Frankfater
> Column Technical Services
> Direct 630-541-2027
> Cell 630-664-5800
> Fax 630-271-1487
> dfrankfa...@columnit.com
> www.columnit.com
> www.columntech.com
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Nathan Aker
> Sent: Tuesday, May 21, 2013 4:55 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: OT - OKLAHOMA
>
> I'm alive and kicking.  I was in Moore at the time, very sad.   Lots of
> damage and lives lost.  I walked over after the tornado and helped search
> for survivors among the rubble at an elementary school and surrounding
> neighborhood.  Nate.
>
> Nathan Aker
> ITSM Solution Architect
> McAfee, Inc.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of arslist
> Sent: Monday, May 20, 2013 8:18 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: OT - OKLAHOMA
>
> Hi Claire
>
> Those that were in the area of the Tornado are the least likely to be able
> to tell us how they are doing, they will still be busy.
>
> Kelly appears to be on line, my guess would be she is ok and knowing her
> if anything happened in her area Kelly is busy helping others.
>
> Daniel
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
> Sent: May 20, 2013 6:46 PM
> To: arslist@ARSLIST.ORG
> Subject: OT - OKLAHOMA
>
> Kelly Deaver are you still in OK?  Are you ok?
>
> Anyone if you are in the area of the tornado, check in please!!
>
>
>
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the
> Answers Are, and have been for 20 years"
>
>
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> Answers Are, and have been for 20 years"
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>
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> Answers Are, and have been for 20 years"
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>
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Re: [EXTERNAL] Re: OT - OKLAHOMA

[pritch]

I too am glad to hear you're OK and Commend you for your actions in helping 
with the search and rescue. 

- Original Message -
From: "Natalie K Stroud" 
To: arslist@ARSLIST.ORG
Sent: Tuesday, May 21, 2013 6:11:39 PM
Subject: Re: [EXTERNAL] Re: OT -  OKLAHOMA

I second that, Nate - glad to hear you're okay and were able to help out.


Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Frankfater, David
Sent: Tuesday, May 21, 2013 4:04 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: OT - OKLAHOMA

Very happy to hear you're ok Nate.  

Kind regards,

David

David Frankfater
Column Technical Services
Direct 630-541-2027
Cell 630-664-5800
Fax 630-271-1487
dfrankfa...@columnit.com
www.columnit.com
www.columntech.com


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Aker
Sent: Tuesday, May 21, 2013 4:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT - OKLAHOMA

I'm alive and kicking.  I was in Moore at the time, very sad.   Lots of damage 
and lives lost.  I walked over after the tornado and helped search for 
survivors among the rubble at an elementary school and surrounding 
neighborhood.  Nate.

Nathan Aker
ITSM Solution Architect
McAfee, Inc.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Monday, May 20, 2013 8:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT - OKLAHOMA

Hi Claire

Those that were in the area of the Tornado are the least likely to be able to 
tell us how they are doing, they will still be busy.

Kelly appears to be on line, my guess would be she is ok and knowing her if 
anything happened in her area Kelly is busy helping others.

Daniel

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: May 20, 2013 6:46 PM
To: arslist@ARSLIST.ORG
Subject: OT - OKLAHOMA

Kelly Deaver are you still in OK?  Are you ok?

Anyone if you are in the area of the tornado, check in please!!




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Re: [EXTERNAL] Re: OT - OKLAHOMA

[Stroud, Natalie K]

I second that, Nate - glad to hear you're okay and were able to help out.


Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Frankfater, David
Sent: Tuesday, May 21, 2013 4:04 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: OT - OKLAHOMA

Very happy to hear you're ok Nate.  

Kind regards,

David

David Frankfater
Column Technical Services
Direct 630-541-2027
Cell 630-664-5800
Fax 630-271-1487
dfrankfa...@columnit.com
www.columnit.com
www.columntech.com


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Aker
Sent: Tuesday, May 21, 2013 4:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT - OKLAHOMA

I'm alive and kicking.  I was in Moore at the time, very sad.   Lots of damage 
and lives lost.  I walked over after the tornado and helped search for 
survivors among the rubble at an elementary school and surrounding 
neighborhood.  Nate.

Nathan Aker
ITSM Solution Architect
McAfee, Inc.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Monday, May 20, 2013 8:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT - OKLAHOMA

Hi Claire

Those that were in the area of the Tornado are the least likely to be able to 
tell us how they are doing, they will still be busy.

Kelly appears to be on line, my guess would be she is ok and knowing her if 
anything happened in her area Kelly is busy helping others.

Daniel

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: May 20, 2013 6:46 PM
To: arslist@ARSLIST.ORG
Subject: OT - OKLAHOMA

Kelly Deaver are you still in OK?  Are you ok?

Anyone if you are in the area of the tornado, check in please!!




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Re: OT - OKLAHOMA

[Frankfater, David]

Very happy to hear you're ok Nate.  

Kind regards,

David

David Frankfater
Column Technical Services
Direct 630-541-2027
Cell 630-664-5800
Fax 630-271-1487
dfrankfa...@columnit.com
www.columnit.com
www.columntech.com


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Aker
Sent: Tuesday, May 21, 2013 4:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT - OKLAHOMA

I'm alive and kicking.  I was in Moore at the time, very sad.   Lots of damage 
and lives lost.  I walked over after the tornado and helped search for 
survivors among the rubble at an elementary school and surrounding 
neighborhood.  Nate.

Nathan Aker
ITSM Solution Architect
McAfee, Inc.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Monday, May 20, 2013 8:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT - OKLAHOMA

Hi Claire

Those that were in the area of the Tornado are the least likely to be able to 
tell us how they are doing, they will still be busy.

Kelly appears to be on line, my guess would be she is ok and knowing her if 
anything happened in her area Kelly is busy helping others.

Daniel

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: May 20, 2013 6:46 PM
To: arslist@ARSLIST.ORG
Subject: OT - OKLAHOMA

Kelly Deaver are you still in OK?  Are you ok?

Anyone if you are in the area of the tornado, check in please!!




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Re: OT - OKLAHOMA

[Nathan Aker]

I'm alive and kicking.  I was in Moore at the time, very sad.   Lots of damage 
and lives lost.  I walked over after the tornado and helped search for 
survivors among the rubble at an elementary school and surrounding 
neighborhood.  Nate.

Nathan Aker
ITSM Solution Architect
McAfee, Inc.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Monday, May 20, 2013 8:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT - OKLAHOMA

Hi Claire

Those that were in the area of the Tornado are the least likely to be able to 
tell us how they are doing, they will still be busy.

Kelly appears to be on line, my guess would be she is ok and knowing her if 
anything happened in her area Kelly is busy helping others.

Daniel

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: May 20, 2013 6:46 PM
To: arslist@ARSLIST.ORG
Subject: OT - OKLAHOMA

Kelly Deaver are you still in OK?  Are you ok?

Anyone if you are in the area of the tornado, check in please!!




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Re: SRM 7.6 Advanced Interface Forms

[John Sundberg]

Do you guys mind if I grab this email thread to be used in Kinetic Request
sales :)


-John


On Tue, May 21, 2013 at 4:35 PM, Carl Wilson  wrote:

> **
>
> Hi,
>
> You are correct in that the course material does mention this as:
>
> ** **
>
> "Make copies of the workflow that was on the original form. By copying
> this workflow, you retain your copy during upgrades. You only need to
> perform this step one time for each Advanced Interface type form you are
> copying."
>
> ** **
>
> You then use this "copied" workflow to add any additional AIF's that you
> build.  This is recommended in a ROD environment.
>
> ** **
>
> However, the Guides list the following:
>
> ** **
>
> "To avoid migration issues, do *not *copy and rename the workflow that is
> attached to the included advanced interface forms."
>
> ** **
>
> I do however mention to students to use the advice in the guides when I
> teach this course, as it is easy to miss key workflow when performing a
> copy.
>
>   
>
> The easiest way to do a copy is to use a Packing List against the form in
> question to see the related workflow.
>
> ** **
>
> There have been times during  a migration when I have missed specific
> workflow in the .def file using Packing Lists, and the quick and dirty
> solution was to export the OOB AIF and related workflow, and import into
> the system (saved hours of work going through what was missed).   
>
> ** **
>
> Making a copy of the workflow takes longer to identify the missing parts
> when doing a migration, but it does preserve the original if it is ever
> updated during an upgrade.
>
> ** **
>
> Both ways are valid, but I prefer the association to the original workflow
> as opposed to a copy due to the above situation previously encountered.***
> *
>
>  
>  --
>
>  
>
> Kind Regards,
>
>  
>
> *Carl Wilson*
>
>  
>
> http://www.missingpiecessoftware.com/
>
> ** **
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Pierson, Shawn
> *Sent:* 21 May 2013 21:33
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: SRM 7.6 Advanced Interface Forms
>
> ** **
>
> ** 
>
> In the Student Guide for BMC Service Request Management 7.6: Administering
> and Configuring on Page A – 28 it says:
>
> ** **
>
> “Open BMC Developer Studio and copy the Active Links, Active Link Guides,
> and Filters from the SRS:AdvancedInterface_WithBackendMapping form to your
> new form.
>
> Make copies of the workflow that was on the original form.”
>
> ** **
>
> Of course there are several other mistakes in the manual about how to
> create an AIF including references to functionality absent in Developer
> Studio that was in the Administrator Tool.  I hadn’t reviewed the BMC
> documentation because I thought that the class my employer paid a lot of
> money for (which doesn’t even cover AIF, other than mentioning that it is
> discussed in Appendix A) would be of better quality than the documentation
> we get included with our support contract.  Apparently I thought wrong.***
> *
>
> ** **
>
> Thanks,
>
> * *
>
> *Shawn Pierson *
>
> Remedy Developer | Energy Transfer
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Carl Wilson
> *Sent:* Tuesday, May 21, 2013 3:23 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: SRM 7.6 Advanced Interface Forms
>
> ** **
>
> ** 
>
> Hi,
>
> Not sure where you read that, but it is still the practise to copy an
> existing form and relate the existing workflow to your new form.
>
> ** **
>   --
>
>  
>
> Kind Regards,
>
>  
>
> *Carl Wilson*
>
>  
>
> http://www.missingpiecessoftware.com/
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Pierson,
> Shawn
> *Sent:* 21 May 2013 14:11
> *To:* arslist@ARSLIST.ORG
> *Subject:* SRM 7.6 Advanced Interface Forms
>
> ** **
>
> ** 
>
> Good morning,
>
> ** **
>
> I’m working on my first AIF in several years, and in looking at the
> documentation it appears that the strategy has shifted in how they are to
> be built.  In the past, we were told to use shared workflow and add the new
> AIF to all the existing active links and filters.  In looking at the 7.6
> documentation, it says not to do that, but rather to make copies of the
> workflow.
>
> ** **
>
> If this is correct, is there an easy way to do this in bulk?  The only
> thing I can think of is manually exporting .DEF files and editing them,
> which BMC seem to not want us to do.  I’m also not going to waste my time
> manually copying 85 pieces of workflow one at a time.  Is there a better
> way to do this that I’m missing?  I’m trying the editing of the def file at
> the moment but I know that can be a hassle too, just much less of one than

Re: SRM 7.6 Advanced Interface Forms

[Carl Wilson]

Hi,

You are correct in that the course material does mention this as:

 

"Make copies of the workflow that was on the original form. By copying this
workflow, you retain your copy during upgrades. You only need to perform
this step one time for each Advanced Interface type form you are copying."

 

You then use this "copied" workflow to add any additional AIF's that you
build.  This is recommended in a ROD environment.

 

However, the Guides list the following:

 

"To avoid migration issues, do not copy and rename the workflow that is
attached to the included advanced interface forms."

 

I do however mention to students to use the advice in the guides when I
teach this course, as it is easy to miss key workflow when performing a
copy.

  

The easiest way to do a copy is to use a Packing List against the form in
question to see the related workflow.

 

There have been times during  a migration when I have missed specific
workflow in the .def file using Packing Lists, and the quick and dirty
solution was to export the OOB AIF and related workflow, and import into the
system (saved hours of work going through what was missed).   

 

Making a copy of the workflow takes longer to identify the missing parts
when doing a migration, but it does preserve the original if it is ever
updated during an upgrade.

 

Both ways are valid, but I prefer the association to the original workflow
as opposed to a copy due to the above situation previously encountered.

 

  _  

 

Kind Regards,

 

Carl Wilson

 

http://www.missingpiecessoftware.com/

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: 21 May 2013 21:33
To: arslist@ARSLIST.ORG
Subject: Re: SRM 7.6 Advanced Interface Forms

 

** 

In the Student Guide for BMC Service Request Management 7.6: Administering
and Configuring on Page A - 28 it says:

 

"Open BMC Developer Studio and copy the Active Links, Active Link Guides,
and Filters from the SRS:AdvancedInterface_WithBackendMapping form to your
new form.

Make copies of the workflow that was on the original form."

 

Of course there are several other mistakes in the manual about how to create
an AIF including references to functionality absent in Developer Studio that
was in the Administrator Tool.  I hadn't reviewed the BMC documentation
because I thought that the class my employer paid a lot of money for (which
doesn't even cover AIF, other than mentioning that it is discussed in
Appendix A) would be of better quality than the documentation we get
included with our support contract.  Apparently I thought wrong.

 

Thanks,

 

Shawn Pierson 

Remedy Developer | Energy Transfer

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson
Sent: Tuesday, May 21, 2013 3:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: SRM 7.6 Advanced Interface Forms

 

** 

Hi,

Not sure where you read that, but it is still the practise to copy an
existing form and relate the existing workflow to your new form.

 

  _  

 

Kind Regards,

 

Carl Wilson

 

http://www.missingpiecessoftware.com/

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: 21 May 2013 14:11
To: arslist@ARSLIST.ORG
Subject: SRM 7.6 Advanced Interface Forms

 

** 

Good morning,

 

I'm working on my first AIF in several years, and in looking at the
documentation it appears that the strategy has shifted in how they are to be
built.  In the past, we were told to use shared workflow and add the new AIF
to all the existing active links and filters.  In looking at the 7.6
documentation, it says not to do that, but rather to make copies of the
workflow.

 

If this is correct, is there an easy way to do this in bulk?  The only thing
I can think of is manually exporting .DEF files and editing them, which BMC
seem to not want us to do.  I'm also not going to waste my time manually
copying 85 pieces of workflow one at a time.  Is there a better way to do
this that I'm missing?  I'm trying the editing of the def file at the moment
but I know that can be a hassle too, just much less of one than doing a one
at a time copy.

 

Thanks,

 

Shawn Pierson 

Remedy Developer | Energy Transfer

 

Private and confidential as detailed here
 . If you cannot access
hyperlink, please e-mail sender. 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

Private and confidential as detailed here
 . If you cannot access
hyperlink, please e-mail sender. 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: huh? financial news for bmc ?

[pritch]

I earned my grey hair (and my senior discounts).  I'm proud of it.  And, as I 
told my 'baby' on his milestone birthday yesterday, I'm aiming for the time 
when I can ride into the sunset.

AND... I agree with the screwdriver analogy.  I never stop at only drinking one.

- Original Message -
From: "Jim Manara" 
To: arslist@ARSLIST.ORG
Sent: Tuesday, May 21, 2013 3:43:59 PM
Subject: Re: huh? financial news for bmc ?

My hair is not gray!  What you see is the sunlight reflecting off the
natural highlights in my hair.  Even indoors.

I have passed many mile markers.  If you can't stay flexible, then the
race gets harder.  Everyone needs different tools.  More important is
recognizing when to use them.

How many of you own only one screwdriver?

Jim Manara
jim.man...@thecambiaregroup.com
480-273-0934

Growth is Change,
Change is Cambiare!

> Heh. I only just passed that marker on the road and plan to be working for
> many more years. I know the flame changes in nature, but if it goes out
> I'm in trouble. 8)
>
> Depending on one vendor for more than three or four years is folly. I'm
> constantly impressed the Remedy product line has lasted as long as it has,
> but it has changed a lot over the years. To keep working in this niche, my
> 'flame' has already changed a number of times. While I hope it continues,
> I try to make sure I have reserve options. Someone is going to have to
> teach the process after it all goes into the cloud, right? While I'm sure
> the vendor will try to milk that need, there is nothing quite like a
> friendly face on site who isn't motivated to up-sell.
>
> -al
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Sylvain YVON
> Sent: Tuesday, May 21, 2013 12:34 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: huh? financial news for bmc ?
>
> **
> I don't know, a developer and even a consultant should try and learn new
> stuff every day. Maybe at 50 the flame is gone, but we can't rely on a
> single vendor for our careers on the long term, can we ?
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"

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Re: Dilbert RE: huh? financial news for bmc ?

[Stanley Feinstein]

Al,

That's funny.  A long time ago, I worked for a large company.  They 
re-organized the sales territories and I was given some new accounts.  I 
visited them with the old sales rep, and at one, the manager took my card, 
turned it over, and started to write on it.  I asked him what he was writing.  
He said: "Today's date.  I want to see how long you're going to be with the 
company."  I was gone within a couple of months.

Stan
w. 310-230-1722.
c. 310-428-5748.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Differ, Alfred W CTR PHD NSWC, 210
Sent: Tuesday, May 21, 2013 2:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Dilbert RE: huh? financial news for bmc ?

I've got a little award on my desk from a previous employer that says 
"Something to Believe In" along with a date on it. They wanted us to believe 
they would still be in business on that date. Instead, within three years they 
were bought by First Union Bank who merged later with Wachovia. If you know 
which banks suffered during the financial meltdown and how their issues were 
resolved you might understand why I keep this award as a reminder to think for 
myself. 8)

No matter what happens to the companies and product lines we support, always 
beware of marketing hype. Some of it is too positive and some  is too negative. 
We will see how this works out anyway.

This cartoon goes into my folder of 'appreciation' awards, but I think 
cash-value is expecting too much. 
I just want the stories I need for my resume, future job interviews, and other 
sales pitches. I already know how to turn the stories into cash. 8)

-al

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brock, Anne
Sent: Tuesday, May 21, 2013 1:59 PM
To: arslist@ARSLIST.ORG
Subject: OT: Dilbert RE: huh? financial news for bmc ?

Speaking of rewards these days! - Dilbert on Sunday was classic!

http://dilbert.com/fast/2013-05-19/



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Re: Dilbert RE: huh? financial news for bmc ?

[Differ, Alfred W CTR PHD NSWC, 210]

I've got a little award on my desk from a previous employer that says 
"Something to Believe In" along with a date on it. They wanted us to believe 
they would still be in business on that date. Instead, within three years they 
were bought by First Union Bank who merged later with Wachovia. If you know 
which banks suffered during the financial meltdown and how their issues were 
resolved you might understand why I keep this award as a reminder to think for 
myself. 8)

No matter what happens to the companies and product lines we support, always 
beware of marketing hype. Some of it is too positive and some  is too negative. 
We will see how this works out anyway.

This cartoon goes into my folder of 'appreciation' awards, but I think 
cash-value is expecting too much. 
I just want the stories I need for my resume, future job interviews, and other 
sales pitches. I already know how to turn the stories into cash. 8)

-al

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brock, Anne
Sent: Tuesday, May 21, 2013 1:59 PM
To: arslist@ARSLIST.ORG
Subject: OT: Dilbert RE: huh? financial news for bmc ?

Speaking of rewards these days! - Dilbert on Sunday was classic!

http://dilbert.com/fast/2013-05-19/



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smime.p7s
Description: S/MIME cryptographic signature

OT: Dilbert RE: huh? financial news for bmc ?

[Brock, Anne]

Speaking of rewards these days! - Dilbert on Sunday was classic!

http://dilbert.com/fast/2013-05-19/


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Tuesday, May 21, 2013 7:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: huh? financial news for bmc ?

When you get to within 5 years or so of retiring, you certainly want to!  We 
'old dogs' that are up there and close to leaving the work force are not real 
interested in learning new tricks.  If we need to in order to be 'rewarded' we 
will, but the rewards are increasingly less interesting.  

- Original Message -
From: "Sylvain YVON" 
To: arslist@ARSLIST.ORG
Sent: Tuesday, May 21, 2013 3:33:53 AM
Subject: Re: huh? financial news for bmc ?

** 
I don't know, a developer and even a consultant should try and learn new stuff 
every day. Maybe at 50 the flame is gone, but we can't rely on a single vendor 
for our careers on the long term, can we ? 




On Sun, May 19, 2013 at 9:35 PM, Joe D'Souza < jdso...@shyle.net > wrote: 


Unless off course the plan is to cash the cow while it still alive and well 
with a who cares what happens to it after you get your money kind of an 
attitude.. 

I, just like you, am hoping to not have to learn new tricks either for at least 
as long as another decade. 

Unless that trick happens to be around the Remedy Developer Studio as that 
might give Jason, Rod and I, some more material to present at the RUG :) 

Joe 



-Original Message- 
From: Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of Howard Richter 
Sent: Saturday, May 18, 2013 10:02 PM 
To: arslist@ARSLIST.ORG 
Subject: Re: huh? financial news for bmc ? 

Dan, 

What all of my business classes and reading of the Wall Street Journal have 
taught me is that you need to have the plans in place before you make an offer 
on a company. 

So I am sure that they had the plans drawn out of what they will be doing with 
Remedy and the other pieces of BMC, before they made the first offer. 

And if Oracle was part of it, they reached out to them as well (either directly 
or indirectly). 

I just want Remedy to be around for another 10 or so years, then I can retire 
and not need to learn something new. Its true what they say you can teach an 
old dog (or in this case Gator) new tricks. 

Have a great weekend, 

hbr 

-Original Message- 
From: Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of arslist 
Sent: Saturday, May 18, 2013 12:20 PM 
To: arslist@ARSLIST.ORG 
Subject: Re: huh? financial news for bmc ? 

I'll pretend it is Friday: Oracle World is coincidentally the week before 
WWRUG13. They could announce there and then everyone stays for a second week. 

From what I read, the initial deal should close just around the time we hold 
our conference, so unless they are working the selling parts of BMC in the 
meantime, it is going to be 2014 before any of that happens, or does Bane, I 
mean Bain, have a track record of making these decisions quickly and before the 
deals close? 

Dan 

-Original Message- 
From: Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of Pierson, Shawn 
Sent: May 9, 2013 8:42 AM 
To: arslist@ARSLIST.ORG 
Subject: Re: huh? financial news for bmc ? 

I'm curious, why would Remedy being sold to SAP or Oracle be a negative thing 
in your opinion?  I think it's big enough that it wouldn't be swallowed up 
inside of one of their applications (how long has it taken Oracle to combine 
the eBusiness Suite with PeopleSoft despite the products directly competing?)  
I can see if support deteriorates, maintenance goes up, or some other unknown 
odd factor, but it seems to me like it might be an opportunity for Remedy to be 
implemented in shops that may not have a good ITSM solution but already have 
installs of SAP, Oracle, or whoever hypothetically buys Remedy.  If that's a 
pessimistic scenario it doesn't seem too bad to me. 

Thanks, 

Shawn Pierson 
Remedy Developer | Energy Transfer 


-Original Message- 
From: Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of Lee Cullom 
Sent: Thursday, May 09, 2013 6:07 AM 
To: arslist@ARSLIST.ORG 
Subject: Re: huh? financial news for bmc ? 

Since it's incredibly fun to speculate on this situation, I'll offer up: 

- Bain will look at the profitability of the various pieces/business units - 
Mainframe, Service Management, etc... 
- They'll tear out the ugly pieces and get them in the hands of someone who can 
use them (Elliot's involvement indicates that Compuware might be involved) 
- They'll take the profitable pieces and put probably keep them with the newly 
private BMC that needs to invest in ESM. 

So, I'm thinking... Patrol and it's ilk will end up with Compuware since it 
will give them a larger stack of monitoring tools. 
Mainf

Re: SRM 7.6 Advanced Interface Forms

[Pierson, Shawn]

In the Student Guide for BMC Service Request Management 7.6: Administering and 
Configuring on Page A - 28 it says:

"Open BMC Developer Studio and copy the Active Links, Active Link Guides, and 
Filters from the SRS:AdvancedInterface_WithBackendMapping form to your new form.
Make copies of the workflow that was on the original form."

Of course there are several other mistakes in the manual about how to create an 
AIF including references to functionality absent in Developer Studio that was 
in the Administrator Tool.  I hadn't reviewed the BMC documentation because I 
thought that the class my employer paid a lot of money for (which doesn't even 
cover AIF, other than mentioning that it is discussed in Appendix A) would be 
of better quality than the documentation we get included with our support 
contract.  Apparently I thought wrong.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson
Sent: Tuesday, May 21, 2013 3:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: SRM 7.6 Advanced Interface Forms

**
Hi,
Not sure where you read that, but it is still the practise to copy an existing 
form and relate the existing workflow to your new form.



Kind Regards,

Carl Wilson

http://www.missingpiecessoftware.com/

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: 21 May 2013 14:11
To: arslist@ARSLIST.ORG
Subject: SRM 7.6 Advanced Interface Forms

**
Good morning,

I'm working on my first AIF in several years, and in looking at the 
documentation it appears that the strategy has shifted in how they are to be 
built.  In the past, we were told to use shared workflow and add the new AIF to 
all the existing active links and filters.  In looking at the 7.6 
documentation, it says not to do that, but rather to make copies of the 
workflow.

If this is correct, is there an easy way to do this in bulk?  The only thing I 
can think of is manually exporting .DEF files and editing them, which BMC seem 
to not want us to do.  I'm also not going to waste my time manually copying 85 
pieces of workflow one at a time.  Is there a better way to do this that I'm 
missing?  I'm trying the editing of the def file at the moment but I know that 
can be a hassle too, just much less of one than doing a one at a time copy.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

Private and confidential as detailed 
here. If you cannot access 
hyperlink, please e-mail sender.
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_ARSlist: "Where the Answers Are" and have been for 20 years_

Private and confidential as detailed here: 
http://www.energytransfer.com/mail_disclaimer.aspx .  If you cannot access the 
link, please e-mail sender.

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Re: SRM 7.6 Advanced Interface Forms

[Carl Wilson]

Hi,

Not sure where you read that, but it is still the practise to copy an
existing form and relate the existing workflow to your new form.

 

  _  

 

Kind Regards,

 

Carl Wilson

 

http://www.missingpiecessoftware.com/

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: 21 May 2013 14:11
To: arslist@ARSLIST.ORG
Subject: SRM 7.6 Advanced Interface Forms

 

** 

Good morning,

 

I'm working on my first AIF in several years, and in looking at the
documentation it appears that the strategy has shifted in how they are to be
built.  In the past, we were told to use shared workflow and add the new AIF
to all the existing active links and filters.  In looking at the 7.6
documentation, it says not to do that, but rather to make copies of the
workflow.

 

If this is correct, is there an easy way to do this in bulk?  The only thing
I can think of is manually exporting .DEF files and editing them, which BMC
seem to not want us to do.  I'm also not going to waste my time manually
copying 85 pieces of workflow one at a time.  Is there a better way to do
this that I'm missing?  I'm trying the editing of the def file at the moment
but I know that can be a hassle too, just much less of one than doing a one
at a time copy.

 

Thanks,

 

Shawn Pierson 

Remedy Developer | Energy Transfer

 

Private and confidential as detailed here
 . If you cannot access
hyperlink, please e-mail sender. 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: Reconciliation Engine Ignoring Changes

[Mike Tomasiewicz (ConAgra Foods)]

Try actually replacing the value with $NULL$ and saving the record.  The 
absence of data is not necessarily “null” and the precedence rules usually 
default to some value over none at all.

.: Mike T :.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Kemes
Sent: Tuesday, May 21, 2013 12:39 PM
To: arslist@ARSLIST.ORG
Subject: Reconciliation Engine Ignoring Changes

**
Just a little more info on this...



Right now we are not really reconciling anything, it’s just on because we will 
be incorporating ADDM sometime in the future, so basically all it does for now 
is move changes from BMC.Asset.Sandbox to BMC.Asset.  There is only 1 
reconciliation job running (continuously)

Thanks!
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: huh? financial news for bmc ?

[Jim Manara]

My hair is not gray!  What you see is the sunlight reflecting off the
natural highlights in my hair.  Even indoors.

I have passed many mile markers.  If you can't stay flexible, then the
race gets harder.  Everyone needs different tools.  More important is
recognizing when to use them.

How many of you own only one screwdriver?

Jim Manara
jim.man...@thecambiaregroup.com
480-273-0934

Growth is Change,
Change is Cambiare!

> Heh. I only just passed that marker on the road and plan to be working for
> many more years. I know the flame changes in nature, but if it goes out
> I'm in trouble. 8)
>
> Depending on one vendor for more than three or four years is folly. I'm
> constantly impressed the Remedy product line has lasted as long as it has,
> but it has changed a lot over the years. To keep working in this niche, my
> 'flame' has already changed a number of times. While I hope it continues,
> I try to make sure I have reserve options. Someone is going to have to
> teach the process after it all goes into the cloud, right? While I'm sure
> the vendor will try to milk that need, there is nothing quite like a
> friendly face on site who isn't motivated to up-sell.
>
> -al
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Sylvain YVON
> Sent: Tuesday, May 21, 2013 12:34 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: huh? financial news for bmc ?
>
> **
> I don't know, a developer and even a consultant should try and learn new
> stuff every day. Maybe at 50 the flame is gone, but we can't rely on a
> single vendor for our careers on the long term, can we ?
>
>
> ___
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> "Where the Answers Are, and have been for 20 years"

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Re: Parsing problem

[Mueller, Doug]

Praveen,

Couldn't you just use the same idea

SUBSTR($Subject$, STRSTR($Subject$, "=") + 1)

This results in the string of everything past the equal sign.

Then wrap that in LTRIM and RTRIM to trim spaces

LTRIM(RTRIM(SUBSTR($Subject$, STRSTR($Subject$, "=") + 1)))

Note, this takes advantage of the fact that SUBSTR with no third parameter
means to go to the end of the original string.

Does this get you what you need?

Doug

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Praveen Tiwari
Sent: Tuesday, May 21, 2013 4:49 AM
To: arslist@ARSLIST.ORG
Subject: Parsing problem

Hi List,

I have a small request where i want to parse the following from  below input 
line:

Subject:   1946766 update "Ticket Priority" = Urgent

I am able to parse the ticket number 1946766 from above by below 
function:
SUBSTR($Subject$, STRSTR($Subject$,  "[") + 1, STRSTR($Subject$,  "[") + 15)

Now i want to get value Urgent in any temporary field. if its written like 
above 

Can some body help on this.
Thanks

Regards
Praveen

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Re: huh? financial news for bmc ?

[Differ, Alfred W CTR PHD NSWC, 210]

Heh. I only just passed that marker on the road and plan to be working for many 
more years. I know the flame changes in nature, but if it goes out I'm in 
trouble. 8)

Depending on one vendor for more than three or four years is folly. I'm 
constantly impressed the Remedy product line has lasted as long as it has, but 
it has changed a lot over the years. To keep working in this niche, my 'flame' 
has already changed a number of times. While I hope it continues, I try to make 
sure I have reserve options. Someone is going to have to teach the process 
after it all goes into the cloud, right? While I'm sure the vendor will try to 
milk that need, there is nothing quite like a friendly face on site who isn't 
motivated to up-sell. 

-al

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sylvain YVON
Sent: Tuesday, May 21, 2013 12:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: huh? financial news for bmc ?

** 
I don't know, a developer and even a consultant should try and learn new stuff 
every day. Maybe at 50 the flame is gone, but we can't rely on a single vendor 
for our careers on the long term, can we ?


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smime.p7s
Description: S/MIME cryptographic signature

Re: Plugin Fail/Wont load 8.1

[Moellmer, Matthew]

Got past this… it looks like the 7.5 dll was copied over to the 8.1 server. As 
soon as I replaced it with 8.1 things were fine.

Thanks all for the ideas!

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett
Sent: Tuesday, May 21, 2013 1:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Plugin Fail/Wont load 8.1

**
Matthew,

Include double quotes before the D and at the end of the line

Regards
Danny

On 21 May 2013, at 13:46, "Moellmer, Matthew" 
mailto:matthew.moell...@53.com>> wrote:
**
Seeing an odd issue wondering if anyone can offer assistance? I have a plugin 
that will not load. I have verified the path and the file does exist.


-  I have commented out the original line in ar.cfg and created a new 
one in case I had a typo, same problem.

-  I have copied the dll from a working server, same problem

*/UNKNOWN Plug-In Failed to Load: D:\Program Files\BMC 
Software\ARSystem\areahub.dll

Matthew Moellmer
Remedy Applications Development
FTB


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information
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This e-mail transmission contains information that is confidential and may be 
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It is intended only for the addressee(s) named above. If you receive this 
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message was misdirected. After replying, please erase it from your computer 
system. Your 
assistance in correcting this error is appreciated.





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Re: Reconciliation Ignoring Changes

[Roger J]

Review your Precedence rules. There is a default setting the a NULL entry will 
be overwritten by an entry with a value. Since it appears that you are making 
the change through Explorer you may need to do this using the AST form and no 
reconciliation. 


-Original Message-
From: Lisa Kemes 
To: arslist 
Sent: Tue, May 21, 2013 1:36 pm
Subject: Reconciliation Ignoring Changes


**







Not sure why this is happening, but when there is a change to a CI (let’s say 
Computer System), the reconciliation does not seem to work when you remove the 
data from a field.  For example, I cleared out the Room field and hit save.  I 
see that the a record is created in the Sandbox (with no room), then the 
Sandbox record disappears and the BMC.Core:BMC_BaseElement form is not updated. 
 If I were to change the Room from RM37 to RM38 for example, the reconciliation 
works, but for some reason, it seems to ignore changes when you clear out a 
field.  This happens with all the fields.  
 
Has anyone run into this problem before?
 
ARS 7.6.04 ITSM
 
Thanks! 
 
Lisa Kemes
Remedy Consultant
 
 

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Reconciliation Engine Ignoring Changes

[Lisa Kemes]

Just a little more info on this...
>  
> 
> Right now we are not really reconciling anything, it’s just on because we 
> will be incorporating ADDM sometime in the future, so basically all it does 
> for now is move changes from BMC.Asset.Sandbox to BMC.Asset.  There is only 1 
> reconciliation job running (continuously)
> 
> Thanks!

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Reconciliation Ignoring Changes

[Lisa Kemes]

> 
> Not sure why this is happening, but when there is a change to a CI (let’s say 
> Computer System), the reconciliation does not seem to work when you remove 
> the data from a field.  For example, I cleared out the Room field and hit 
> save.  I see that the a record is created in the Sandbox (with no room), then 
> the Sandbox record disappears and the BMC.Core:BMC_BaseElement form is not 
> updated.  If I were to change the Room from RM37 to RM38 for example, the 
> reconciliation works, but for some reason, it seems to ignore changes when 
> you clear out a field.  This happens with all the fields. 
>  
> Has anyone run into this problem before?
>  
> ARS 7.6.04 ITSM
>  
> Thanks!
>  
> Lisa Kemes
> Remedy Consultant
>  
>  

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Re: Plugin Fail/Wont load 8.1

[Danny Kellett]

Matthew,

Include double quotes before the D and at the end of the line

Regards
Danny

On 21 May 2013, at 13:46, "Moellmer, Matthew"  wrote:

> **
> Seeing an odd issue wondering if anyone can offer assistance? I have a plugin 
> that will not load. I have verified the path and the file does exist.
>  
> -  I have commented out the original line in ar.cfg and created a new 
> one in case I had a typo, same problem.
> -  I have copied the dll from a working server, same problem
>  
> */UNKNOWN Plug-In Failed to Load: D:\Program Files\BMC 
> Software\ARSystem\areahub.dll
>  
> Matthew Moellmer
> Remedy Applications Development
> FTB
>  
> This e-mail transmission contains information that is confidential and may be 
> privileged.
> It is intended only for the addressee(s) named above. If you receive this 
> e-mail in error,
> please do not read, copy or disseminate it in any manner.  If you are not the 
> intended 
> recipient, any disclosure, copying, distribution or use of the contents of 
> this information
> is prohibited. Please reply to the message immediately by informing the 
> sender that the 
> message was misdirected. After replying, please erase it from your computer 
> system. Your 
> assistance in correcting this error is appreciated.
> 
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Class Manager Adding Attribute

[Lisa Kemes]

Thanks Alvin!  

Do you normally use these settings in prod as well when adding attributes?  
(And then setting it back?)

We do have development cache mode selected but not the other one.  I'll try 
that and see if it works. 

Thanks!

Lisa

On May 20, 2013, at 3:05 AM, Alvin Tan  wrote:

> **
> Hi,
> I came across this problem before in version 7.5. It was frustrating but we 
> managed to find a workaround for this.
> Before Class Manager, go to your server configuration in Administration 
> Console and enable 'Development Cache Mode' and select 'Cache only Display 
> Server Properties'. You will need to restart the server to apply the changes. 
> Once that is done, open class manager and add in your attribute. If you like 
> to see the progress, turn on the SQL logs.
> Give it a try and see if it works for you. Don't forget to reset back your 
> configuration once you are done.
> 
> cheers.
> 
> 
> On Sat, May 18, 2013 at 3:39 AM, Lisa Kemes  wrote:
>> **
>> 
>>> 
>>> We have AR System 7.6.04 and I added an attribute (50 max length character 
>>> data type) to the BMC.Core BMC_BaseElement class.  I added the attribute to 
>>> the BMC.AM Namespace.
>>> 
>>> The status goes from Change Pending to Error.  I can't find where I can see 
>>> why it errors.
>>> 
>>> Eventually, the attribute finally appeared in the BMC_BaseElement class and 
>>> I'm able to put it on the AST:Computer System join form.
>>> 
>>> I went back to the attribute to add an Audit Open of Audit, and I keep 
>>> getting a status of Error (this time nothing changes).
>>> 
>>> To get it out of the Error status I do a "Reset to Previous State"
>>> 
>>> Are there any logs I can check to see why this keeps erroring?
>>> 
>>> Thanks!
>>> 
>>> Lisa
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
> 
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Service Request Error

[Downing, Ryan]

Hi Robert,

Error 44699 comes from filter:  HPD:INC:Assignment_036_AsgRouting  (or another 
AST filter which you do not care about for this issue)

Has the setting to auto create an associated Incident been enabled within SRM 
(this appears to be the case as it is the Incident form throwing the error)? If 
so, you need to create an Incident Assignment record for the 
company/classification or a sub-set thereof.

Hope this helps.

Regards,
Ryan.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Monday, May 20, 2013 10:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Service Request Error

**

Damn I thought no one would find out :)



Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Monday, May 20, 2013 9:43 PM
To: arslist@ARSLIST.ORG
Subject: OT: Service Request Error

Is that what you do for fun Joe? :)

Sent from my iPhone

On May 20, 2013, at 9:24 PM, Joe D'Souza 
mailto:jdso...@shyle.net>> wrote:
**

Just for fun, have you tried creating another similar SR from scratch?



Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Robert Heverley
Sent: Monday, May 20, 2013 8:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Service Request Error

**
Hi Roger,
I have created 1 rule and still receive the error. Our system has been live for 
over a year with very minor issues and now we have this one that will not 
clear. I have rebuilt the template, applied it to the AOT, and updated the PDT 
with no success when I click on "Retry".

Thank you.

On Mon, May 20, 2013 at 4:50 PM, Roger J 
mailto:rjust2...@aol.com>> wrote:
**
You need to create at least one SR Auto Assignment rule to insure that the SR 
is assigned.
-Original Message-
From: Robert Heverley 
mailto:robert.hever...@gmail.com>>
To: arslist mailto:arslist@ARSLIST.ORG>>
Sent: Mon, May 20, 2013 8:45 pm
Subject: Service Request Error
**

Hello Listers,
I have run into a wall while attempting to resolve an error: (44699: "", "No 
groups were found using automated routing. You need to manually select a 
group.";) within Service Request.
How do I manually select a group? Any help would be greatly appreciated!
Thank you,
Robert
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Re: huh? financial news for bmc ?

[pritch]

'Learning new tricks' daily doesn't have to be technology.  There are plenty of 
other things to do to keep the mind going - for the most part they are called 
Hobbies - I personally don't want to be a one-trick pony in front of a computer 
screen all my life.  I like the good-old days where if you weren't home, you 
weren't home and folks had to call back later (ie no answering machines).  I'm 
just that dern old and don't like all these modern toys.  Maybe it's just from 
the fact that I got cut off three times this morning by the same person who was 
looking at their 'smart-phone' while weaving across lanes on the highway! :)

- Original Message -
From: "Rebecca Boyd" 
To: arslist@ARSLIST.ORG
Sent: Tuesday, May 21, 2013 11:36:36 AM
Subject: Re: huh? financial news for bmc ?

** 


I don’t mind learning new tricks. I like learning new tricks. I just don’t want 
to have to run away again & join a new circus. 



On Tue, May 21, 2013 at 10:22 AM, pritch < pri...@ptd.net > wrote: 


When you get to within 5 years or so of retiring, you certainly want to!  We 
'old dogs' that are up there and close to leaving the work force are not real 
interested in learning new tricks.  If we need to in order to be 'rewarded' we 
will, but the rewards are increasingly less interesting. 

- Original Message - 
From: "Sylvain YVON" < sylvain.y...@gmail.com > 
To: arslist@ARSLIST.ORG 
Sent: Tuesday, May 21, 2013 3:33:53 AM 
Subject: Re: huh? financial news for bmc ? 

** 
I don't know, a developer and even a consultant should try and learn new stuff 
every day. Maybe at 50 the flame is gone, but we can't rely on a single vendor 
for our careers on the long term, can we ? 




On Sun, May 19, 2013 at 9:35 PM, Joe D'Souza < jdso...@shyle.net > wrote: 


Unless off course the plan is to cash the cow while it still alive and well 
with a who cares what happens to it after you get your money kind of an 
attitude.. 

I, just like you, am hoping to not have to learn new tricks either for at least 
as long as another decade. 

Unless that trick happens to be around the Remedy Developer Studio as that 
might give Jason, Rod and I, some more material to present at the RUG :) 

Joe 



-Original Message- 
From: Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of Howard Richter 
Sent: Saturday, May 18, 2013 10:02 PM 
To: arslist@ARSLIST.ORG 
Subject: Re: huh? financial news for bmc ? 

Dan, 

What all of my business classes and reading of the Wall Street Journal have 
taught me is that you need to have the plans in place before you make an offer 
on a company. 

So I am sure that they had the plans drawn out of what they will be doing with 
Remedy and the other pieces of BMC, before they made the first offer. 

And if Oracle was part of it, they reached out to them as well (either directly 
or indirectly). 

I just want Remedy to be around for another 10 or so years, then I can retire 
and not need to learn something new. Its true what they say you can teach an 
old dog (or in this case Gator) new tricks. 

Have a great weekend, 

hbr 

-Original Message- 
From: Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of arslist 
Sent: Saturday, May 18, 2013 12:20 PM 
To: arslist@ARSLIST.ORG 
Subject: Re: huh? financial news for bmc ? 

I'll pretend it is Friday: Oracle World is coincidentally the week before 
WWRUG13. They could announce there and then everyone stays for a second week. 

>From what I read, the initial deal should close just around the time we hold 
>our conference, so unless they are working the selling parts of BMC in the 
>meantime, it is going to be 2014 before any of that happens, or does Bane, I 
>mean Bain, have a track record of making these decisions quickly and before 
>the deals close? 

Dan 

-Original Message- 
From: Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of Pierson, Shawn 
Sent: May 9, 2013 8:42 AM 
To: arslist@ARSLIST.ORG 
Subject: Re: huh? financial news for bmc ? 

I'm curious, why would Remedy being sold to SAP or Oracle be a negative thing 
in your opinion?  I think it's big enough that it wouldn't be swallowed up 
inside of one of their applications (how long has it taken Oracle to combine 
the eBusiness Suite with PeopleSoft despite the products directly competing?)  
I can see if support deteriorates, maintenance goes up, or some other unknown 
odd factor, but it seems to me like it might be an opportunity for Remedy to be 
implemented in shops that may not have a good ITSM solution but already have 
installs of SAP, Oracle, or whoever hypothetically buys Remedy.  If that's a 
pessimistic scenario it doesn't seem too bad to me. 

Thanks, 

Shawn Pierson 
Remedy Developer | Energy Transfer 


-Original Message- 
From: Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of Lee Cullom 
Sent: Thursd

Re: huh? financial news for bmc ?

[Boyd, Rebecca]

I don’t mind learning new tricks. I like learning new tricks. I just don’t
want to have to run away again & join a new circus.


On Tue, May 21, 2013 at 10:22 AM, pritch  wrote:

> When you get to within 5 years or so of retiring, you certainly want to!
>  We 'old dogs' that are up there and close to leaving the work force are
> not real interested in learning new tricks.  If we need to in order to be
> 'rewarded' we will, but the rewards are increasingly less interesting.
>
> - Original Message -
> From: "Sylvain YVON" 
> To: arslist@ARSLIST.ORG
> Sent: Tuesday, May 21, 2013 3:33:53 AM
> Subject: Re: huh? financial news for bmc ?
>
> **
> I don't know, a developer and even a consultant should try and learn new
> stuff every day. Maybe at 50 the flame is gone, but we can't rely on a
> single vendor for our careers on the long term, can we ?
>
>
>
>
> On Sun, May 19, 2013 at 9:35 PM, Joe D'Souza < jdso...@shyle.net > wrote:
>
>
> Unless off course the plan is to cash the cow while it still alive and
> well with a who cares what happens to it after you get your money kind of
> an attitude..
>
> I, just like you, am hoping to not have to learn new tricks either for at
> least as long as another decade.
>
> Unless that trick happens to be around the Remedy Developer Studio as that
> might give Jason, Rod and I, some more material to present at the RUG :)
>
> Joe
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG ] On Behalf Of Howard Richter
> Sent: Saturday, May 18, 2013 10:02 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: huh? financial news for bmc ?
>
> Dan,
>
> What all of my business classes and reading of the Wall Street Journal
> have taught me is that you need to have the plans in place before you make
> an offer on a company.
>
> So I am sure that they had the plans drawn out of what they will be doing
> with Remedy and the other pieces of BMC, before they made the first offer.
>
> And if Oracle was part of it, they reached out to them as well (either
> directly or indirectly).
>
> I just want Remedy to be around for another 10 or so years, then I can
> retire and not need to learn something new. Its true what they say you can
> teach an old dog (or in this case Gator) new tricks.
>
> Have a great weekend,
>
> hbr
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG ] On Behalf Of arslist
> Sent: Saturday, May 18, 2013 12:20 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: huh? financial news for bmc ?
>
> I'll pretend it is Friday: Oracle World is coincidentally the week before
> WWRUG13. They could announce there and then everyone stays for a second
> week.
>
> From what I read, the initial deal should close just around the time we
> hold our conference, so unless they are working the selling parts of BMC in
> the meantime, it is going to be 2014 before any of that happens, or does
> Bane, I mean Bain, have a track record of making these decisions quickly
> and before the deals close?
>
> Dan
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG ] On Behalf Of Pierson, Shawn
> Sent: May 9, 2013 8:42 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: huh? financial news for bmc ?
>
> I'm curious, why would Remedy being sold to SAP or Oracle be a negative
> thing in your opinion?  I think it's big enough that it wouldn't be
> swallowed up inside of one of their applications (how long has it taken
> Oracle to combine the eBusiness Suite with PeopleSoft despite the products
> directly competing?)  I can see if support deteriorates, maintenance goes
> up, or some other unknown odd factor, but it seems to me like it might be
> an opportunity for Remedy to be implemented in shops that may not have a
> good ITSM solution but already have installs of SAP, Oracle, or whoever
> hypothetically buys Remedy.  If that's a pessimistic scenario it doesn't
> seem too bad to me.
>
> Thanks,
>
> Shawn Pierson
> Remedy Developer | Energy Transfer
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG ] On Behalf Of Lee Cullom
> Sent: Thursday, May 09, 2013 6:07 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: huh? financial news for bmc ?
>
> Since it's incredibly fun to speculate on this situation, I'll offer up:
>
> - Bain will look at the profitability of the various pieces/business units
> - Mainframe, Service Management, etc...
> - They'll tear out the ugly pieces and get them in the hands of someone
> who can use them (Elliot's involvement indicates that Compuware might be
> involved)
> - They'll take the profitable pieces and put probably keep them with the
> newly private BMC that needs to invest in ESM.
>
> So, I'm thinking... Patrol and it's ilk will end up with Compuware since
> it will give them a larger stack of monitoring tools.
> Mainframe/Batch Management - I

Re: Plugin Fail/Wont load 8.1

[Ashtaputre, Anay]

Hello Matthew,

Your ar.cfg file should look like this, considering you are trying to use 2 
LDAP Servers -
***
Plugin: "C:\Program Files\BMC Software\ARS\ARSystem\arealdap\areahub.dll"

Plugin-Path: "C:\Program Files\BMC Software\ARS\ARSystem\arealdap"

AREA-Hub-Plugin: "C:\Program Files\BMC 
Software\ARS\ARSystem\arealdap\arealdap.dll"
AREA-Hub-Plugin: "C:\Program Files\BMC 
Software\ARS\ARSystem\arealdap\arealdap.dll"
***

Make sure you have Plugin logs enabled with Log level All. Restart the service 
to see Plugins loading from Startup..


Thanks
Anay..

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Moellmer, Matthew
Sent: Tuesday, May 21, 2013 6:17 PM
To: arslist@ARSLIST.ORG
Subject: Plugin Fail/Wont load 8.1

**
Seeing an odd issue wondering if anyone can offer assistance? I have a plugin 
that will not load. I have verified the path and the file does exist.


-  I have commented out the original line in ar.cfg and created a new 
one in case I had a typo, same problem.

-  I have copied the dll from a working server, same problem

*/UNKNOWN Plug-In Failed to Load: D:\Program Files\BMC 
Software\ARSystem\areahub.dll

Matthew Moellmer
Remedy Applications Development
FTB


This e-mail transmission contains information that is confidential and may be 
privileged.
It is intended only for the addressee(s) named above. If you receive this 
e-mail in error,
please do not read, copy or disseminate it in any manner.  If you are not the 
intended
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information
is prohibited. Please reply to the message immediately by informing the sender 
that the
message was misdirected. After replying, please erase it from your computer 
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Re: Plugin Fail/Wont load 8.1

[Grooms, Frederick W]

Check your config (ar.cfg)
When using the hub you only list areahub in the plugin lines (the arealdap is 
listed in an AREA-Hub-Plugin line)

i.e.  Instead of having:   
Plugin: {path}arealdap.dll

You would have:   
Plugin: {path}areahub.dll   
AREA-Hub-Plugin: {path}MYarealdap.dll   
AREA-Hub-Plugin: {path}arealdap.dll   

Areahub is only needed when you have your own arealdap plugin

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Tuesday, May 21, 2013 9:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: Plugin Fail/Wont load 8.1

** 
Matthew,
You will want to re-read (or read for the first time maybe) the documentation 
regarding using the hub...you can only load one area plugin at a time (in this 
case, you want to load the hub), and then allow the hub to load the 
othersthat MAY be your problem...not sure though.

-Original Message-
On Tue, May 21, 2013 at 7:57 AM, Moellmer, Matthew  wrote:
** 
Yes, areadldap.dll is also there. 

-Original Message- 
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Tuesday, May 21, 2013 9:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Plugin Fail/Wont load 8.1
 
** 
Matthew,
Do you by chance also have the arealdap.dll in your plugin lines?
 
-Original Message-
On Tue, May 21, 2013 at 6:46 AM, Moellmer, Matthew  wrote:
** 
Seeing an odd issue wondering if anyone can offer assistance? I have a plugin 
that will not load. I have verified the path and the file does exist. 
 
-  I have commented out the original line in ar.cfg and created a new 
one in case I had a typo, same problem. 
-  I have copied the dll from a working server, same problem
 
*/UNKNOWN Plug-In Failed to Load: D:\Program Files\BMC 
Software\ARSystem\areahub.dll
 
Matthew Moellmer
Remedy Applications Development
FTB

 

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Re: Plugin Fail/Wont load 8.1

[Longwing, Lj]

Matthew,
You will want to re-read (or read for the first time maybe) the
documentation regarding using the hub...you can only load one area plugin
at a time (in this case, you want to load the hub), and then allow the hub
to load the othersthat MAY be your problem...not sure though.


On Tue, May 21, 2013 at 7:57 AM, Moellmer, Matthew
wrote:

> **
>
> Yes, areadldap.dll is also there. 
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj
> *Sent:* Tuesday, May 21, 2013 9:26 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Plugin Fail/Wont load 8.1
>
> ** **
>
> ** 
>
> Matthew,
>
> Do you by chance also have the arealdap.dll in your plugin lines?
>
> ** **
>
> On Tue, May 21, 2013 at 6:46 AM, Moellmer, Matthew <
> matthew.moell...@53.com> wrote:
>
> ** 
>
> Seeing an odd issue wondering if anyone can offer assistance? I have a
> plugin that will not load. I have verified the path and the file does
> exist. 
>
>  
>
> -  I have commented out the original line in ar.cfg and created a
> new one in case I had a typo, same problem. 
>
> -  I have copied the dll from a working server, same problem
>
>  
>
> */UNKNOWN Plug-In Failed to Load: D:\Program Files\BMC
> Software\ARSystem\areahub.dll
>
>  
>
> *Matthew Moellmer*
>
> *Remedy Applications Development*
>
> *FTB*
>
>  
>
> This e-mail transmission contains information that is confidential and may
> be privileged.
> It is intended only for the addressee(s) named above. If you receive this
> e-mail in error,
> please do not read, copy or disseminate it in any manner.  If you are not
> the intended
> recipient, any disclosure, copying, distribution or use of the contents of
> this information
> is prohibited. Please reply to the message immediately by informing the
> sender that the
> message was misdirected. After replying, please erase it from your
> computer system. Your
> assistance in correcting this error is appreciated.
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>
> ** **
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>
> This e-mail transmission contains information that is confidential and may
> be privileged.
> It is intended only for the addressee(s) named above. If you receive this
> e-mail in error,
> please do not read, copy or disseminate it in any manner.  If you are not
> the intended
> recipient, any disclosure, copying, distribution or use of the contents of
> this information
> is prohibited. Please reply to the message immediately by informing the
> sender that the
> message was misdirected. After replying, please erase it from your
> computer system. Your
> assistance in correcting this error is appreciated.
>
>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: huh? financial news for bmc ?

[pritch]

When you get to within 5 years or so of retiring, you certainly want to!  We 
'old dogs' that are up there and close to leaving the work force are not real 
interested in learning new tricks.  If we need to in order to be 'rewarded' we 
will, but the rewards are increasingly less interesting.  

- Original Message -
From: "Sylvain YVON" 
To: arslist@ARSLIST.ORG
Sent: Tuesday, May 21, 2013 3:33:53 AM
Subject: Re: huh? financial news for bmc ?

** 
I don't know, a developer and even a consultant should try and learn new stuff 
every day. Maybe at 50 the flame is gone, but we can't rely on a single vendor 
for our careers on the long term, can we ? 




On Sun, May 19, 2013 at 9:35 PM, Joe D'Souza < jdso...@shyle.net > wrote: 


Unless off course the plan is to cash the cow while it still alive and well 
with a who cares what happens to it after you get your money kind of an 
attitude.. 

I, just like you, am hoping to not have to learn new tricks either for at least 
as long as another decade. 

Unless that trick happens to be around the Remedy Developer Studio as that 
might give Jason, Rod and I, some more material to present at the RUG :) 

Joe 



-Original Message- 
From: Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of Howard Richter 
Sent: Saturday, May 18, 2013 10:02 PM 
To: arslist@ARSLIST.ORG 
Subject: Re: huh? financial news for bmc ? 

Dan, 

What all of my business classes and reading of the Wall Street Journal have 
taught me is that you need to have the plans in place before you make an offer 
on a company. 

So I am sure that they had the plans drawn out of what they will be doing with 
Remedy and the other pieces of BMC, before they made the first offer. 

And if Oracle was part of it, they reached out to them as well (either directly 
or indirectly). 

I just want Remedy to be around for another 10 or so years, then I can retire 
and not need to learn something new. Its true what they say you can teach an 
old dog (or in this case Gator) new tricks. 

Have a great weekend, 

hbr 

-Original Message- 
From: Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of arslist 
Sent: Saturday, May 18, 2013 12:20 PM 
To: arslist@ARSLIST.ORG 
Subject: Re: huh? financial news for bmc ? 

I'll pretend it is Friday: Oracle World is coincidentally the week before 
WWRUG13. They could announce there and then everyone stays for a second week. 

>From what I read, the initial deal should close just around the time we hold 
>our conference, so unless they are working the selling parts of BMC in the 
>meantime, it is going to be 2014 before any of that happens, or does Bane, I 
>mean Bain, have a track record of making these decisions quickly and before 
>the deals close? 

Dan 

-Original Message- 
From: Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of Pierson, Shawn 
Sent: May 9, 2013 8:42 AM 
To: arslist@ARSLIST.ORG 
Subject: Re: huh? financial news for bmc ? 

I'm curious, why would Remedy being sold to SAP or Oracle be a negative thing 
in your opinion?  I think it's big enough that it wouldn't be swallowed up 
inside of one of their applications (how long has it taken Oracle to combine 
the eBusiness Suite with PeopleSoft despite the products directly competing?)  
I can see if support deteriorates, maintenance goes up, or some other unknown 
odd factor, but it seems to me like it might be an opportunity for Remedy to be 
implemented in shops that may not have a good ITSM solution but already have 
installs of SAP, Oracle, or whoever hypothetically buys Remedy.  If that's a 
pessimistic scenario it doesn't seem too bad to me. 

Thanks, 

Shawn Pierson 
Remedy Developer | Energy Transfer 


-Original Message- 
From: Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of Lee Cullom 
Sent: Thursday, May 09, 2013 6:07 AM 
To: arslist@ARSLIST.ORG 
Subject: Re: huh? financial news for bmc ? 

Since it's incredibly fun to speculate on this situation, I'll offer up: 

- Bain will look at the profitability of the various pieces/business units - 
Mainframe, Service Management, etc... 
- They'll tear out the ugly pieces and get them in the hands of someone who can 
use them (Elliot's involvement indicates that Compuware might be involved) 
- They'll take the profitable pieces and put probably keep them with the newly 
private BMC that needs to invest in ESM. 

So, I'm thinking... Patrol and it's ilk will end up with Compuware since it 
will give them a larger stack of monitoring tools. 
Mainframe/Batch Management - IBM?  That would make sense.  The new Z's are 
coming... sure would help to pick up some nice new batch management technology 
to go with that shiny new hardware and make it part of the Tivoli product line. 
Service Management - BMC grew the business significantly (per the financials 
yesterday)... and they 

Re: Plugin Fail/Wont load 8.1

[Parekar, Rahul]

The best what you can do is comment the arplugin.exe line in armonitor.cfg. 
Restart the AR server service, then start the arplugin.exe from command prompt 
manually.
To start arplugin.exe manually copy the complete line from armonitor.cfg to 
command prompt and start it.

It should give you hint if any of the .dll file is missing.

Regards,
Rahul

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Tuesday, 21 May 2013 6:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Plugin Fail/Wont load 8.1

**
Matthew,
Do you by chance also have the arealdap.dll in your plugin lines?

On Tue, May 21, 2013 at 6:46 AM, Moellmer, Matthew 
mailto:matthew.moell...@53.com>> wrote:
**
Seeing an odd issue wondering if anyone can offer assistance? I have a plugin 
that will not load. I have verified the path and the file does exist.


-  I have commented out the original line in ar.cfg and created a new 
one in case I had a typo, same problem.

-  I have copied the dll from a working server, same problem

*/UNKNOWN Plug-In Failed to Load: D:\Program Files\BMC 
Software\ARSystem\areahub.dll

Matthew Moellmer
Remedy Applications Development
FTB


This e-mail transmission contains information that is confidential and may be 
privileged.
It is intended only for the addressee(s) named above. If you receive this 
e-mail in error,
please do not read, copy or disseminate it in any manner.  If you are not the 
intended
recipient, any disclosure, copying, distribution or use of the contents of this 
information
is prohibited. Please reply to the message immediately by informing the sender 
that the
message was misdirected. After replying, please erase it from your computer 
system. Your
assistance in correcting this error is appreciated.
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

___
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Re: Plugin Fail/Wont load 8.1

[Moellmer, Matthew]

Yes, areadldap.dll is also there.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Tuesday, May 21, 2013 9:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Plugin Fail/Wont load 8.1

**
Matthew,
Do you by chance also have the arealdap.dll in your plugin lines?

On Tue, May 21, 2013 at 6:46 AM, Moellmer, Matthew 
mailto:matthew.moell...@53.com>> wrote:
**
Seeing an odd issue wondering if anyone can offer assistance? I have a plugin 
that will not load. I have verified the path and the file does exist.


-  I have commented out the original line in ar.cfg and created a new 
one in case I had a typo, same problem.

-  I have copied the dll from a working server, same problem

*/UNKNOWN Plug-In Failed to Load: D:\Program Files\BMC 
Software\ARSystem\areahub.dll

Matthew Moellmer
Remedy Applications Development
FTB


This e-mail transmission contains information that is confidential and may be 
privileged.
It is intended only for the addressee(s) named above. If you receive this 
e-mail in error,
please do not read, copy or disseminate it in any manner.  If you are not the 
intended
recipient, any disclosure, copying, distribution or use of the contents of this 
information
is prohibited. Please reply to the message immediately by informing the sender 
that the
message was misdirected. After replying, please erase it from your computer 
system. Your
assistance in correcting this error is appreciated.
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
This e-mail transmission contains information that is confidential and may be 
privileged.
It is intended only for the addressee(s) named above. If you receive this 
e-mail in error,
please do not read, copy or disseminate it in any manner.  If you are not the 
intended 
recipient, any disclosure, copying, distribution or use of the contents of this 
information
is prohibited. Please reply to the message immediately by informing the sender 
that the 
message was misdirected. After replying, please erase it from your computer 
system. Your 
assistance in correcting this error is appreciated.




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Re: Upgrade - 7.0.1 to 7.6.04 - problems

[Dave Barber]

Thats excellent - looks to be the most likely cause of the problems
experienced.

Many, many thanks.

I now have to try and figure out why I installed SP4 on test boxes, but
what I copied over and installed on live was SP2.  I don't ever recall even
downloading SP2 ...


On 21 May 2013 14:24, Ashtaputre, Anay  wrote:

> **
>
> Hello Dave,
>
> ** **
>
> About the following snippet from the installation logs –
>
> *
>
> LOG EVENT {Description=[Failed to execute createARuser],Detail=[Action
> Request System  Access Cache Manager   Version 7.6.04 Build 002 201101141059
> 
>
> (c) Copyright 1991-2010 BMC Software, Inc.
>
> You are already at the limit of the number of fixed user licenses of the
> following type Write  : (4) (ARERR 30)
>
> Summary of command line arguments:
>
>Operation : Add User
>
>Name  : Action Request Installer Account
>
>Entry ID  : 999
>
>Group List: 1;
>
>Email Addr:
>
>Notify Mech   : 1
>
>License Type  : 1
>
>Update server : localhost
>
>Server port   : 7010
>
> Unicode mode: FALSE
>
> *
>
> ** **
>
> This problem has been identified as a Defect in version 7.6.04..
>
> ** **
>
> Following are the defect ids for your reference –
>
> SW00397785
>
> SW00405650
>
> ** **
>
> Please make sure you are running the installer for the latest Service Pack
> available..
>
> ** **
>
> You may want to have a have a look at the below mentioned KBs for details –
> 
>
> ** **
>
> KA365708
>
> KA361112
>
> ** **
>
> ** **
>
> Thanks
>
> Anay..
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Dave Barber
> *Sent:* Tuesday, May 21, 2013 5:33 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Upgrade - 7.0.1 to 7.6.04 - problems
>
> ** **
>
> ** 
>
> All,
>
> 
>
> We're running a home-grown incident management application on ARS7.0.1,
> and to keep on a supported platform decided to look into migrating the
> server to 7.6.04.  All running on Solaris with Oracle 10g on the backend.*
> ***
>
> We have 5 test environments, so far have upgraded 3 without any issues -
> all interfaces (and we have lots!) worked without any issues.  Stupid
> amount of regression testing, no issues found.
>
> We had an outage slot agreed with the business (8 hours) and ran through
> the live system upgrade.  Note that this is a load balanced environment
> (active-active, shared database).
>
> Put servers into admin mode, restart one (shut down the other).  We didn't
> take them out of server group mode (which I'm starting to think was a
> mistake).
>
> Upgrade "ran" through (it takes 4 hours per server), then towards the end
> it claimed it had failed.  Yet the AR Services were running.
>
> What wasn't working?  Plugin server (and therefore a lot of our
> interfaces).  Couldn't diagnose the fault at the time (this was at around
> 3am on a saturday night), had to roll back (thankfully the 7.0.1 installer
> took 3 minutes, and Oracle could be repointed to its backup database).
>
> When we tried to invoke a web service, we received an ARERR 9130 Invalid
> number of parameters for Web Service call : 9130
>
> The web services and code that we had in place was unchanged, and the same
> code base had worked without any problems on all of our test environments.
> 
>
> The installation log had only one obvious error :
>
>   LOG EVENT {Description=[Failed to execute createARuser],Detail=[Action
> Request System  Access Cache Manager   Version 7.6.04 Build 002 201101141059
> (c) Copyright 1991-2010 BMC Software, Inc.
> You are already at the limit of the number of fixed user licenses of the
> following type Write  : (4) (ARERR 30)
> Summary of command line arguments:
>Operation : Add User
>Name  : Action Request Installer Account
>Entry ID  : 999
>Group List: 1;
>Email Addr:
>Notify Mech   : 1
>License Type  : 1
>Update server : localhost
>Server port   : 7010
> Unicode mode: FALSE
>
> And yes, we have plenty of licenses . and yes, I realise that the
> licensing system has changed between 7.0.1 and 7.6.04.
>
> ** **
>
> Any ideas as to the possible cause?
>
> Regards
>
> Dave Barber
>
> ** **
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Plugin Fail/Wont load 8.1

[Longwing, Lj]

Matthew,
Do you by chance also have the arealdap.dll in your plugin lines?


On Tue, May 21, 2013 at 6:46 AM, Moellmer, Matthew
wrote:

> **
>
> Seeing an odd issue wondering if anyone can offer assistance? I have a
> plugin that will not load. I have verified the path and the file does
> exist. 
>
> ** **
>
> **-  **I have commented out the original line in ar.cfg and
> created a new one in case I had a typo, same problem. 
>
> **-  **I have copied the dll from a working server, same problem**
> **
>
> ** **
>
> */UNKNOWN Plug-In Failed to Load: D:\Program Files\BMC
> Software\ARSystem\areahub.dll
>
> ** **
>
> *Matthew Moellmer*
>
> *Remedy Applications Development*
>
> *FTB*
>
> ** **
>
> This e-mail transmission contains information that is confidential and may
> be privileged.
> It is intended only for the addressee(s) named above. If you receive this
> e-mail in error,
> please do not read, copy or disseminate it in any manner.  If you are not
> the intended
> recipient, any disclosure, copying, distribution or use of the contents of
> this information
> is prohibited. Please reply to the message immediately by informing the
> sender that the
> message was misdirected. After replying, please erase it from your
> computer system. Your
> assistance in correcting this error is appreciated.
>
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Upgrade - 7.0.1 to 7.6.04 - problems

[Ashtaputre, Anay]

Hello Dave,

About the following snippet from the installation logs -
*
LOG EVENT {Description=[Failed to execute createARuser],Detail=[Action Request 
System  Access Cache Manager   Version 7.6.04 Build 002 201101141059
(c) Copyright 1991-2010 BMC Software, Inc.
You are already at the limit of the number of fixed user licenses of the 
following type Write  : (4) (ARERR 30)
Summary of command line arguments:
   Operation : Add User
   Name  : Action Request Installer Account
   Entry ID  : 999
   Group List: 1;
   Email Addr:
   Notify Mech   : 1
   License Type  : 1
   Update server : localhost
   Server port   : 7010
Unicode mode: FALSE
*

This problem has been identified as a Defect in version 7.6.04..

Following are the defect ids for your reference -
SW00397785
SW00405650

Please make sure you are running the installer for the latest Service Pack 
available..

You may want to have a have a look at the below mentioned KBs for details -

KA365708
KA361112


Thanks
Anay..

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Barber
Sent: Tuesday, May 21, 2013 5:33 PM
To: arslist@ARSLIST.ORG
Subject: Upgrade - 7.0.1 to 7.6.04 - problems

**
All,

We're running a home-grown incident management application on ARS7.0.1, and to 
keep on a supported platform decided to look into migrating the server to 
7.6.04.  All running on Solaris with Oracle 10g on the backend.
We have 5 test environments, so far have upgraded 3 without any issues - all 
interfaces (and we have lots!) worked without any issues.  Stupid amount of 
regression testing, no issues found.
We had an outage slot agreed with the business (8 hours) and ran through the 
live system upgrade.  Note that this is a load balanced environment 
(active-active, shared database).
Put servers into admin mode, restart one (shut down the other).  We didn't take 
them out of server group mode (which I'm starting to think was a mistake).
Upgrade "ran" through (it takes 4 hours per server), then towards the end it 
claimed it had failed.  Yet the AR Services were running.

What wasn't working?  Plugin server (and therefore a lot of our interfaces).  
Couldn't diagnose the fault at the time (this was at around 3am on a saturday 
night), had to roll back (thankfully the 7.0.1 installer took 3 minutes, and 
Oracle could be repointed to its backup database).
When we tried to invoke a web service, we received an ARERR 9130 Invalid number 
of parameters for Web Service call : 9130
The web services and code that we had in place was unchanged, and the same code 
base had worked without any problems on all of our test environments.
The installation log had only one obvious error :

  LOG EVENT {Description=[Failed to execute createARuser],Detail=[Action 
Request System  Access Cache Manager   Version 7.6.04 Build 002 201101141059
(c) Copyright 1991-2010 BMC Software, Inc.
You are already at the limit of the number of fixed user licenses of the 
following type Write  : (4) (ARERR 30)
Summary of command line arguments:
   Operation : Add User
   Name  : Action Request Installer Account
   Entry ID  : 999
   Group List: 1;
   Email Addr:
   Notify Mech   : 1
   License Type  : 1
   Update server : localhost
   Server port   : 7010
Unicode mode: FALSE
And yes, we have plenty of licenses . and yes, I realise that the licensing 
system has changed between 7.0.1 and 7.6.04.

Any ideas as to the possible cause?
Regards

Dave Barber

_ARSlist: "Where the Answers Are" and have been for 20 years_

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SRM 7.6 Advanced Interface Forms

[Pierson, Shawn]

Good morning,

I'm working on my first AIF in several years, and in looking at the 
documentation it appears that the strategy has shifted in how they are to be 
built.  In the past, we were told to use shared workflow and add the new AIF to 
all the existing active links and filters.  In looking at the 7.6 
documentation, it says not to do that, but rather to make copies of the 
workflow.

If this is correct, is there an easy way to do this in bulk?  The only thing I 
can think of is manually exporting .DEF files and editing them, which BMC seem 
to not want us to do.  I'm also not going to waste my time manually copying 85 
pieces of workflow one at a time.  Is there a better way to do this that I'm 
missing?  I'm trying the editing of the def file at the moment but I know that 
can be a hassle too, just much less of one than doing a one at a time copy.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer


Private and confidential as detailed here: 
http://www.energytransfer.com/mail_disclaimer.aspx .  If you cannot access the 
link, please e-mail sender.

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Plugin Fail/Wont load 8.1

[Moellmer, Matthew]

Seeing an odd issue wondering if anyone can offer assistance? I have a plugin 
that will not load. I have verified the path and the file does exist.


-  I have commented out the original line in ar.cfg and created a new 
one in case I had a typo, same problem.

-  I have copied the dll from a working server, same problem

*/UNKNOWN Plug-In Failed to Load: D:\Program Files\BMC 
Software\ARSystem\areahub.dll

Matthew Moellmer
Remedy Applications Development
FTB

This e-mail transmission contains information that is confidential and may be 
privileged.
It is intended only for the addressee(s) named above. If you receive this 
e-mail in error,
please do not read, copy or disseminate it in any manner.  If you are not the 
intended 
recipient, any disclosure, copying, distribution or use of the contents of this 
information
is prohibited. Please reply to the message immediately by informing the sender 
that the 
message was misdirected. After replying, please erase it from your computer 
system. Your 
assistance in correcting this error is appreciated.




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Re: Upgrade - 7.0.1 to 7.6.04 - problems

[Dave Barber]

Yep, when the services restarted they gave the "this version of AR System
is ready for evaluation".  Re-imported the license keys that we had from
before and at least the "primary" server then came back as licensed, along
witht the other components (DSO, 1400+ fixed users and 700+ floating)

Plugin server was still unresponsive; we tried a bunch of things for an
hour or so before we decided it was time to start looking into backing out.


On 21 May 2013 13:14, Sylvain YVON  wrote:

> **
> Hi Dave,
>
> The hostid used to generate the license is based on the mac address of the
> first interface seen by AR System when it starts. When there are multiple
> interfaces (which happens more often than not on production servers), your
> hostid can change during the upgrade of ARS.
> At what moment in the upgrade process did you purge/upgrade your old
> license ?
> When AR System restarted, did it give you the "this version of AR System
> is ready for evaluation [...]" message ?
>
>
> On Tue, May 21, 2013 at 2:02 PM, Dave Barber wrote:
>
>> **
>> All,
>>
>>
>> We're running a home-grown incident management application on ARS7.0.1,
>> and to keep on a supported platform decided to look into migrating the
>> server to 7.6.04.  All running on Solaris with Oracle 10g on the backend.
>>
>> We have 5 test environments, so far have upgraded 3 without any issues -
>> all interfaces (and we have lots!) worked without any issues.  Stupid
>> amount of regression testing, no issues found.
>>
>> We had an outage slot agreed with the business (8 hours) and ran through
>> the live system upgrade.  Note that this is a load balanced environment
>> (active-active, shared database).
>>
>> Put servers into admin mode, restart one (shut down the other).  We
>> didn't take them out of server group mode (which I'm starting to think was
>> a mistake).
>> Upgrade "ran" through (it takes 4 hours per server), then towards the end
>> it claimed it had failed.  Yet the AR Services were running.
>>
>> What wasn't working?  Plugin server (and therefore a lot of our
>> interfaces).  Couldn't diagnose the fault at the time (this was at around
>> 3am on a saturday night), had to roll back (thankfully the 7.0.1 installer
>> took 3 minutes, and Oracle could be repointed to its backup database).
>>
>> When we tried to invoke a web service, we received an ARERR 9130 Invalid
>> number of parameters for Web Service call : 9130
>>
>> The web services and code that we had in place was unchanged, and the
>> same code base had worked without any problems on all of our test
>> environments.
>>
>> The installation log had only one obvious error :
>>
>>   LOG EVENT {Description=[Failed to execute createARuser],Detail=[Action
>> Request System  Access Cache Manager   Version 7.6.04 Build 002 201101141059
>> (c) Copyright 1991-2010 BMC Software, Inc.
>> You are already at the limit of the number of fixed user licenses of the
>> following type Write  : (4) (ARERR 30)
>> Summary of command line arguments:
>>Operation : Add User
>>Name  : Action Request Installer Account
>>Entry ID  : 999
>>Group List: 1;
>>Email Addr:
>>Notify Mech   : 1
>>License Type  : 1
>>Update server : localhost
>>Server port   : 7010
>> Unicode mode: FALSE
>>
>> And yes, we have plenty of licenses . and yes, I realise that the
>> licensing system has changed between 7.0.1 and 7.6.04.
>>
>> Any ideas as to the possible cause?
>>
>> Regards
>>
>> Dave Barber
>>
>>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Upgrade - 7.0.1 to 7.6.04 - problems

[Sylvain YVON]

Hi Dave,

The hostid used to generate the license is based on the mac address of the
first interface seen by AR System when it starts. When there are multiple
interfaces (which happens more often than not on production servers), your
hostid can change during the upgrade of ARS.
At what moment in the upgrade process did you purge/upgrade your old
license ?
When AR System restarted, did it give you the "this version of AR System is
ready for evaluation [...]" message ?


On Tue, May 21, 2013 at 2:02 PM, Dave Barber  wrote:

> **
> All,
>
>
> We're running a home-grown incident management application on ARS7.0.1,
> and to keep on a supported platform decided to look into migrating the
> server to 7.6.04.  All running on Solaris with Oracle 10g on the backend.
>
> We have 5 test environments, so far have upgraded 3 without any issues -
> all interfaces (and we have lots!) worked without any issues.  Stupid
> amount of regression testing, no issues found.
>
> We had an outage slot agreed with the business (8 hours) and ran through
> the live system upgrade.  Note that this is a load balanced environment
> (active-active, shared database).
>
> Put servers into admin mode, restart one (shut down the other).  We didn't
> take them out of server group mode (which I'm starting to think was a
> mistake).
> Upgrade "ran" through (it takes 4 hours per server), then towards the end
> it claimed it had failed.  Yet the AR Services were running.
>
> What wasn't working?  Plugin server (and therefore a lot of our
> interfaces).  Couldn't diagnose the fault at the time (this was at around
> 3am on a saturday night), had to roll back (thankfully the 7.0.1 installer
> took 3 minutes, and Oracle could be repointed to its backup database).
>
> When we tried to invoke a web service, we received an ARERR 9130 Invalid
> number of parameters for Web Service call : 9130
>
> The web services and code that we had in place was unchanged, and the
> same code base had worked without any problems on all of our test
> environments.
>
> The installation log had only one obvious error :
>
>   LOG EVENT {Description=[Failed to execute createARuser],Detail=[Action
> Request System  Access Cache Manager   Version 7.6.04 Build 002 201101141059
> (c) Copyright 1991-2010 BMC Software, Inc.
> You are already at the limit of the number of fixed user licenses of the
> following type Write  : (4) (ARERR 30)
> Summary of command line arguments:
>Operation : Add User
>Name  : Action Request Installer Account
>Entry ID  : 999
>Group List: 1;
>Email Addr:
>Notify Mech   : 1
>License Type  : 1
>Update server : localhost
>Server port   : 7010
> Unicode mode: FALSE
>
> And yes, we have plenty of licenses . and yes, I realise that the
> licensing system has changed between 7.0.1 and 7.6.04.
>
> Any ideas as to the possible cause?
>
> Regards
>
> Dave Barber
>
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Upgrade - 7.0.1 to 7.6.04 - problems

[Dave Barber]

All,


We're running a home-grown incident management application on ARS7.0.1, and
to keep on a supported platform decided to look into migrating the server
to 7.6.04.  All running on Solaris with Oracle 10g on the backend.

We have 5 test environments, so far have upgraded 3 without any issues -
all interfaces (and we have lots!) worked without any issues.  Stupid
amount of regression testing, no issues found.

We had an outage slot agreed with the business (8 hours) and ran through
the live system upgrade.  Note that this is a load balanced environment
(active-active, shared database).

Put servers into admin mode, restart one (shut down the other).  We didn't
take them out of server group mode (which I'm starting to think was a
mistake).
Upgrade "ran" through (it takes 4 hours per server), then towards the end
it claimed it had failed.  Yet the AR Services were running.

What wasn't working?  Plugin server (and therefore a lot of our
interfaces).  Couldn't diagnose the fault at the time (this was at around
3am on a saturday night), had to roll back (thankfully the 7.0.1 installer
took 3 minutes, and Oracle could be repointed to its backup database).

When we tried to invoke a web service, we received an ARERR 9130 Invalid
number of parameters for Web Service call : 9130

The web services and code that we had in place was unchanged, and the same
code base had worked without any problems on all of our test environments.

The installation log had only one obvious error :

  LOG EVENT {Description=[Failed to execute createARuser],Detail=[Action
Request System  Access Cache Manager   Version 7.6.04 Build 002 201101141059
(c) Copyright 1991-2010 BMC Software, Inc.
You are already at the limit of the number of fixed user licenses of the
following type Write  : (4) (ARERR 30)
Summary of command line arguments:
   Operation : Add User
   Name  : Action Request Installer Account
   Entry ID  : 999
   Group List: 1;
   Email Addr:
   Notify Mech   : 1
   License Type  : 1
   Update server : localhost
   Server port   : 7010
Unicode mode: FALSE

And yes, we have plenty of licenses . and yes, I realise that the
licensing system has changed between 7.0.1 and 7.6.04.

Any ideas as to the possible cause?

Regards

Dave Barber

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Parsing problem

[Praveen Tiwari]

Hi List,

I have a small request where i want to parse the following from  below input 
line:

Subject:   1946766 update "Ticket Priority" = Urgent

I am able to parse the ticket number 1946766 from above by below 
function:
SUBSTR($Subject$, STRSTR($Subject$,  "[") + 1, STRSTR($Subject$,  "[") + 15)

Now i want to get value Urgent in any temporary field. if its written like 
above 

Can some body help on this.
Thanks

Regards
Praveen

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Re: Keeping a change request confidential

[Girish Gupta]

Let us break this into 2 parts:

1. The request for which approval request is sent can be viewed by the approver 
only if he part of the company to which the request belongs. So if the request 
can be access for Company-1, the approver from Company-2 cannot view the 
request.

Approval Server command provides the paramter -l which can be used to pass 
application request specific tenancy fields to the approval server ( AP:Detail 
form).

Application-Command Approval New-Details -s "$SCHEMA$" -e "$Request ID$" -t 
"$ApprovalProcessName$" -l "$112$;$60900$"

2. Now if approver or an alternate is from company-2 when the request cannot be 
access by the approver/alternate, he can still approve/reject the request. As a 
design practice, we do allow this person to approve if he is the approve, but 
then we do add minimal information that he needs for approving by showing that 
info in the approval central. Mostly this showing of minimal information is 
done by mapping application form fields to fields in AP:Forms ( See under 
AP:Administration).

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Re: huh? financial news for bmc ?

[Sylvain YVON]

I don't know, a developer and even a consultant should try and learn new
stuff every day. Maybe at 50 the flame is gone, but we can't rely on a
single vendor for our careers on the long term, can we ?


On Sun, May 19, 2013 at 9:35 PM, Joe D'Souza  wrote:

> Unless off course the plan is to cash the cow while it still alive and
> well with a who cares what happens to it after you get your money kind of
> an attitude..
>
> I, just like you, am hoping to not have to learn new tricks either for at
> least as long as another decade.
>
> Unless that trick happens to be around the Remedy Developer Studio as that
> might give Jason, Rod and I, some more material to present at the RUG :)
>
> Joe
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Howard Richter
> Sent: Saturday, May 18, 2013 10:02 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: huh? financial news for bmc ?
>
> Dan,
>
> What all of my business classes and reading of the Wall Street Journal
> have taught me is that you need to have the plans in place before you make
> an offer on a company.
>
> So I am sure that they had the plans drawn out of what they will be doing
> with Remedy and the other pieces of BMC, before they made the first offer.
>
> And if Oracle was part of it, they reached out to them as well (either
> directly or indirectly).
>
> I just want Remedy to be around for another 10 or so years, then I can
> retire and not need to learn something new. Its true what they say you can
> teach an old dog (or in this case Gator) new tricks.
>
> Have a great weekend,
>
> hbr
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of arslist
> Sent: Saturday, May 18, 2013 12:20 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: huh? financial news for bmc ?
>
> I'll pretend it is Friday: Oracle World is coincidentally the week before
> WWRUG13. They could announce there and then everyone stays for a second
> week.
>
> From what I read, the initial deal should close just around the time we
> hold our conference, so unless they are working the selling parts of BMC in
> the meantime, it is going to be 2014 before any of that happens, or does
> Bane, I mean Bain, have a track record of making these decisions quickly
> and before the deals close?
>
> Dan
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
> Sent: May 9, 2013 8:42 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: huh? financial news for bmc ?
>
> I'm curious, why would Remedy being sold to SAP or Oracle be a negative
> thing in your opinion?  I think it's big enough that it wouldn't be
> swallowed up inside of one of their applications (how long has it taken
> Oracle to combine the eBusiness Suite with PeopleSoft despite the products
> directly competing?)  I can see if support deteriorates, maintenance goes
> up, or some other unknown odd factor, but it seems to me like it might be
> an opportunity for Remedy to be implemented in shops that may not have a
> good ITSM solution but already have installs of SAP, Oracle, or whoever
> hypothetically buys Remedy.  If that's a pessimistic scenario it doesn't
> seem too bad to me.
>
> Thanks,
>
> Shawn Pierson
> Remedy Developer | Energy Transfer
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Lee Cullom
> Sent: Thursday, May 09, 2013 6:07 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: huh? financial news for bmc ?
>
> Since it's incredibly fun to speculate on this situation, I'll offer up:
>
> - Bain will look at the profitability of the various pieces/business units
> - Mainframe, Service Management, etc...
> - They'll tear out the ugly pieces and get them in the hands of someone
> who can use them (Elliot's involvement indicates that Compuware might be
> involved)
> - They'll take the profitable pieces and put probably keep them with the
> newly private BMC that needs to invest in ESM.
>
> So, I'm thinking... Patrol and it's ilk will end up with Compuware since
> it will give them a larger stack of monitoring tools.
> Mainframe/Batch Management - IBM?  That would make sense.  The new Z's are
> coming... sure would help to pick up some nice new batch management
> technology to go with that shiny new hardware and make it part of the
> Tivoli product line.
> Service Management - BMC grew the business significantly (per the
> financials yesterday)... and they need to transition to PaaS (for the
> Enterprise, that's Remedy) to grow dramatically.  That will require
> investment and innovation (this is an optimistic scenario for ARlist)...
> and an AppExchange like community (this group) to develop new offerings
> that are needed to compete with ServiceNow (such as HR Call Center,
> Facilities Management, etc...).  This will require some hea

Re: ARS 8.1 archiving-Both the source form and the archive or audit form...(8994)

[Girish Gupta]

Try the following: 

1. As per documentation, to enable auditing or archiving for an overlaid form 
of a deployable application in which base form was not audited or archived, you 
must first create an overlay of the application.
In this case if HPD:Help Desk is overlaid, ensure that the Incident Management 
Application is also overlaid.
2. Normally, the archieve form will be part of the deployable application 
automatically. I have seen cases when importing a form to a different machine 
causes it to loose the deployable relationship. If this is the case, you might 
want to add the Archival form to deployable applicable ( overlaid one if 
HPD:Help Desk was overlaid).

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