I have the same problem and posted the same question about a week ago.
For a temp solution I created an alias from [EMAIL PROTECTED] to ->
[EMAIL PROTECTED]
Not elegant but works until a solution is offered.
Daniel Jenning wrote:
I seem to have two problems with e-mails from RT right now. O
Hi All,
I had RT 3.4.1 with MySql 4.1.20 .. I installed/configured new box with
RT 3.6.4/Oracle XE ..We imported the data from OLD MysSql to Oracle XE.
RT is working mostly fine from the web interface but I am getting errors
on TWO areas ( Configuration - Global - User Rights and /
Configuration
Hi All,
I had RT 3.4.1 with MySql 4.1.20 .. I installed/configured new box with
RT 3.6.4/Oracle XE ..We imported the data from OLD MysSql to Oracle XE.
RT is working mostly fine from the web interface but I am getting errors
on TWO areas ( Configuration - Global - User Rights and /
Configuration
Just as a heads up for prospective new users who do a fresh install
of Request Tracker with LDAP integration.
In order for the http://wiki.bestpractical.com/view/LDAP integration
to automatically update/refresh data from LDAP, the user must have
ModifySelf rights.
Without this right the
Re-write your wget command to use '--load-cookies '. If that file
doesn't exist or the login fails, run 'wget --save-cookies
--keep-session-cookies' then re-run your initial check. If you are
using nagios you can setup the second part as an event handler,
otherwise you'll have to write that log
Well it depends on what you want to monitor
we monitor the sql perf
www perf
graph this and so on
let me know specifics and i can try and help
Ham MI-ID, Torsten Brumm wrote:
Yes we too, how do you do this exactly?
Torsten
-Original Message-
From: Kobus Bensch NF <[EMAIL PROTECTED]>
Ok,
The sql perf is fine, but the www perf, what do you monitor exactly? The apache
stats? This will bring you back only the apache information, not how rt is
working.
We do at this moment a login and ticket opening with wget and graph this in
cacti, but this is not the correct result we get,
Hi
I use Nagios and Cacti to monitor RT and the box
Ham MI-ID, Torsten Brumm wrote:
Hi matthew,
Me too, if you have something, pls share.
Does anyone have something to cleanly monitor the rt performance?
Response times etc? We are using a scrip at this moment which does a
wget and this pain
Yes we too, how do you do this exactly?
Torsten
-Original Message-
From: Kobus Bensch NF <[EMAIL PROTECTED]>
To: Ham MI-ID, Torsten Brumm
CC: [EMAIL PROTECTED] <[EMAIL PROTECTED]>; [EMAIL PROTECTED] <[EMAIL
PROTECTED]>; rt-users@lists.bestpractical.com
Sent: Fri Sep 28 21:29:06 2007
Sub
Hi matthew,
Me too, if you have something, pls share.
Does anyone have something to cleanly monitor the rt performance? Response
times etc? We are using a scrip at this moment which does a wget and this pain
in the ass.
Any idea is welcome
Torsten
-Original Message-
From: [EMAIL PROTE
bump.
On 9/7/07, slamp slamp <[EMAIL PROTECTED]> wrote:
> hello. i am in a dilemma.
>
> i have two group watchers. one as admincc and one as cc. how can i
> make it so that an e-mail coming from rt does not show a cc? the
> reason for these two are simple. when a ticket comes in, it notifies
> adm
thanks jason unfortunately this will not work for me as we have rights
to take tickets in all queues. i think the best way is for the search
to decipher which group the user belongs to and then show only what
the group can see.
On 9/21/07, Jason Long <[EMAIL PROTECTED]> wrote:
> "slamp slamp"
Hi,
We are starting to evaluate this product. A general question I have is how easy it would be to adapt it to use a pre-existing database for users (and it is a db which *will* have people deleted from). I couldn't see this as a configurable option, or did
I miss something?
Further, it appear
Matthew;
If you have any benchmarking techniques , can you share them please I'll
be interested in how to monitor RT activities.
Regards;
Roy
Mathew wrote:
Version 3.6.1 actually. I'll give it a try though and see what happens.
I know there is a benchmarking method that was explained in the
Yes, please send or post. That sounds like it would do the trick nicely.
Thanks!
Craig
> -Original Message-
> From: Gene LeDuc [mailto:[EMAIL PROTECTED]
> Sent: Thursday, September 27, 2007 1:16 PM
> To: Craig Isdahl
> Cc: rt-users@lists.bestpractical.com
> Subject: Re: [rt-users] Unpriv
Version 3.6.1 actually. I'll give it a try though and see what happens.
I know there is a benchmarking method that was explained in the RT
training I attended so I'll look in my documentation and see what I find
for that.
Keep up with my goings on at http://theillien.blogspot.com
Roy El-Hames w
On Fri, Sep 28, 2007 at 10:29:44AM +0100, Roy El-Hames wrote:
> Matthew;
> What version of RT are you using?
> With > 3.6.1, I noticed slowness with transaction custom fields queries, if
> you do not use them try and comment out the following lines from
> html/Ticket/Elements/ShowTransaction
>
>
Hello everybody,
one of our privileged users wanted to create a ticket using the web
interface but got only a timeout in the browser after pressing "Create".
She called me and I tried to create a ticket from my computer and this
worked fine. It also can't be an issue of rights since I successf
Hello everybody,
is this a bug or a feature? ;)
I just wanted to search for tickets created by an employee but I
couldn't find her in the dropdown menu where you can search for
Owner/Creator/LastUpdatedBy. So I checked again and saw that a couple of
privileged users are not in this list. Afte
I seem to have two problems with e-mails from RT right now. One is that for
some reason anything from RT is showing its full header in Outlook, although
this doesn't happen in the older version I use elsewhere, I was wondering if
anyone else has come across this - this only happens with RT mails.
Matthew;
What version of RT are you using?
With > 3.6.1, I noticed slowness with transaction custom fields queries,
if you do not use them try and comment out the following lines from
html/Ticket/Elements/ShowTransaction
%# if ($Transaction->CustomFieldValues->Count) {
%# <& /Elements/Sho
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