Re: [rt-users] Scrip which retrieves all the users with TakeTicket permission for a ticket or its queue

Kenneth Crocker wrote: > Tom, > > If you can put them all in one group, or if they are already in > groups that only have "takers" as members, then list the group(s) in the > Watchers: "CC" of the appropriate queues. Then all you need do is create > a notification scrip for "OnCreate" to "Noti

[rt-users] That's a big "never mind" on my post earlier today (12:41 pst) title RT Approvals

If this list is moderated, you suppress this and the earlier post. During my annual review with my manager today, I realized a typo in the template and fixed it. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help:

Re: [rt-users] Can't locate object method "seek" via package

Jason, Drew, I tried to re-install File::Temp and MINE::Parser via CPAN cpan> install File::Temp cpan> install MINE::Parser The installations were successful but didn't solve the problem. I also noticed that the version for File::Temp is 0.20 and stays unchanged after the installation while ve

Re: [rt-users] Scrip which retrieves all the users with TakeTicket permission for a ticket or its queue

Tom, Getting an email notification that a ticket was created is not the same as getting an email for ALL correspondence. Setting up a scip for "OnCreate" will NOT trigger when there is just correspondence. A Ticket created in 1 queue by self-service (email) will only trigger 1 time. Any oth

Re: [rt-users] RT only sending email to Queue watcher after default scrips modified

Hi Ben, Double check that someone hasn't "cleaned up" the templates by removing the top blank line. The first line of a template generally needs to be blank so that the mailer knows where the headers end and the message body begins. This bites a LOT of people. Regards, Gene At 02:28 PM 1/

Re: [rt-users] RT only sending email to Queue watcher after default scrips modified

Ben, What are the settings for those scrips? Kenn LBNL On 1/11/2008 2:28 PM, Ben Weston wrote: A couple of the default scrips on a customer's installation (3.6.5) were modified. Since then, RT is only emailing the Queue Watcher. The biggest problem being that when tickets are gene

Re: [rt-users] Scrip which retrieves all the users with TakeTicket permission for a ticket or its queue

Kenneth Crocker wrote: > Tom, > > > If you can put them all in one group, or if they are already in > groups that only have "takers" as members, then list the group(s) in the > Watchers: "CC" of the appropriate queues. Then all you need do is create > a notification scrip for "OnCreate" to "Not

[rt-users] RT only sending email to Queue watcher after default scrips modified

A couple of the default scrips on a customer's installation (3.6.5) were modified. Since then, RT is only emailing the Queue Watcher. The biggest problem being that when tickets are generated by email, the requestor isn't getting an autoreply. I went into RT and tracked down scrips 1 and 2,

[rt-users] RT Approvals

Hi. I've been beating my head against the wall trying to get RT approvals working so we can use it for change management. I'm getting this error message in file "warn": Jan 11 11:40:33 isdws76250 RT: Use of uninitialized value in hash element at /opt/rt3/lib/RT/Action/CreateTickets.pm line 863

Re: [rt-users] Scrip which retrieves all the users with TakeTicket permission for a ticket or its queue

Tom, If you can put them all in one group, or if they are already in groups that only have "takers" as members, then list the group(s) in the Watchers: "CC" of the appropriate queues. Then all you need do is create a notification scrip for "OnCreate" to "Notify CC's". That would work. How d

Re: [rt-users] Can't locate object method "seek" via package

I will try it. Thanks Drew Barnes <[EMAIL PROTECTED]> wrote: Have you tried installing File::Temp from CPAN? tjzsm1 wrote: > Could anyone please help on this one? > > Thanks, > Cary > > */tjzsm1 /* wrote: > > Dear members, > > RT was running fine on a RH linux box until I found the new >

Re: [rt-users] Can't locate object method "seek" via package

Good point, I will give it a try. Thanks Jason Long <[EMAIL PROTECTED]> wrote: tjzsm1 wrote: > Can't locate object method "seek" via package "File::Temp" at > /usr/lib/perl5/site_perl/5.8.8/MIME/Parser.pm line 816, line 50. > > Check File::Temp and MIME::Parser, perhaps the version of on

[rt-users] Scrip which retrieves all the users with TakeTicket permission for a ticket or its queue

Hi, I want to give all the users who can "TakeTicket" the opportunity to do so, by notifying them. But I don't want to add them to the AdminCC list as they would get far too much mail. So I want to create a custom scrip which "On Create", searches for all the users who have "TakeTicket" right, a

Re: [rt-users] Can't locate object method "seek" via package

Have you tried installing File::Temp from CPAN? tjzsm1 wrote: Could anyone please help on this one? Thanks, Cary */tjzsm1 <[EMAIL PROTECTED]>/* wrote: Dear members, RT was running fine on a RH linux box until I found the new tickets were not delivered to the RT db via email. I

Re: [rt-users] Can't locate object method "seek" via package

tjzsm1 wrote: Can't locate object method "seek" via package "File::Temp" at /usr/lib/perl5/site_perl/5.8.8/MIME/Parser.pm line 816, line 50. Check File::Temp and MIME::Parser, perhaps the version of one or the other changed recently. Maybe a RedHat update. I would try installing the late

Re: [rt-users] Can't locate object method "seek" via package

Could anyone please help on this one? Thanks, Cary tjzsm1 <[EMAIL PROTECTED]> wrote: Dear members, RT was running fine on a RH linux box until I found the new tickets were not delivered to the RT db via email. I turn on the log in side .procmailrc and below is the error message in the

Re: [rt-users] Wiki parsing best practices

The Anarcat wrote: Instead of rewriting a full parser for myself, I figured I could use an existing. Since we're using Wiki extensively, I figured an existing wiki parser would be interesting... Any suggestions? I like MKDoc::Text::Structured. It uses a pretty natural markup, so folks d

Re: [rt-users] So confused on group and user rights?

Jake, yes it takes a lot of time to get familiar with RT. I would describe RT as a kind of all-in-one device suitable for every purpose which makes it hard to configure. First I was confused about everything like you but the more time you spend on it the more you will understand how RT works