Hello Aaron,
$txn->Content returns text of the comment/reply, but if you need all
attachements then you should walk $txn->Attachments collection.
On Fri, Nov 13, 2009 at 6:18 AM, Aaron Guise wrote:
> Hi All,
>
> Silly question but, how can I access the Attachments for a related
> Transaction vi
I am disappointed to report that the fix did not resolve my issues.
I still receive “httpd dead but subsys locked” when restarting httd.
When I try to get to RT, it attempts to open a .part file. changes
each time.
Are there other cpan modules that I need to install?
Could there be
Hi All,
Silly question but, how can I access the Attachments for a related
Transaction via a scrip? I am wanting to collect a piece out of the
plaintext content to populate a CF on comment.
--
Regards,
Aaron
___
http://lists.bestpractical.com/cgi-bi
Aha, didn't see that in the pdf howto I was reading. Thanks!
I don't suppose anyone knows of a good document about rtfm permissions? I want
a user to be able to search on articles themselves, but not be able to create
articles. Everytime I grant "see class", they are able to create articles
the
Kimberly,
Global CF's come before "Queue" CF's. To set the sequence of how a CF
shows up in a ticket, you have to set that on a queue by queue basis.
So, you navigate thus:
Configuration->Queues->(select the Queue)->Ticket Custom Fields. At that
point, you move the CF's up or down as you des
How can I force the ordering of custom fields? The fields under RTFM Content
seem to be showing up in an arbitrary order, that makes no sense to the user.
~~
Kimberly McKinnis
System Operations Engineer
Service Provider Division, TiVo Inc
408-519-9607
Th
On Thu, 12 Nov 2009 06:24:44 +0300, "Ruslan Zakirov"
said:
> Set(@LogToSyslogConf, (ident => 'compserv_test'));
Oh, crud...now I see my typo, @$LogToSyslogConf...thanks!
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community hel
Sounds like the IE problem we tracked down earlier this year -- it is
related to signatures and the rich-text editor. Try removing the
signature from your preferences, and see if that fixes it. If so, the
problem has been resolved as of 3.8.3 and newer.
Sincerely,
Mike
-Original Message
Hi,
hope someone help me investigate this issue.
We have a 3.8.2 RT installation and we had
no problem so far.
Recently we have had reports regarding broken comments
on tickets (chewed up, incomplete, broken end of lines).
We've tried to narrow down the issue and seems to be
replicable with Int
John David Chapman wrote:
> Hi,
>
> I set up some new queues, and I didn't need the (default?) "support queue
> anymore. So I deleted it.
>
> Then I get "Ticket creation failed" anytime I try and email RT. Manual
> ticket creation within the GUI works though, (although it goes to a queue
> when
Hi,
I set up some new queues, and I didn't need the (default?) "support queue
anymore. So I deleted it.
Then I get "Ticket creation failed" anytime I try and email RT. Manual
ticket creation within the GUI works though, (although it goes to a queue
when I don't want it to).
I tried recreat
**I start by sending an email to reque...@myisp.com, and receive a greeting.
---
Subject: [Biology #22] AutoReply: testes est set se tse
Greetings,
This message has been automatically generated in response to the
creation o
12 matches
Mail list logo
