Re: [AFMUG] Apple upgrade times out
I think there are problems with apple software these days. I'm deep into the mac ecosystem and years gone by the software has got worse and worse where it used to be it's best selling feature. Upgrades, facetime / imessage problems, battery life issues with ios, airplay bugs. Just tell them to reboot, usually that fixes it. On Sat, Nov 7, 2020 at 9:02 AM Ken Hohhof wrote: > I assume you mean is it 20 Mbps sustained, not “burst up to” 20 Mbps. > Yes, this is done via Preseem, this customer is set to 20M down / 4.4M in > Preseem. They should be able to get 20/4 all day every day. > > > > This customer is on a lightly loaded CBRS sector (8 other subs mostly > light users), they have a 450b SM at 8X with linktest at 87 down 37 up. It > is one lightly loaded 11 GHz 650 Mbps link away from a BGP router with a > feed from an upstream provider. It just boggles my mind to have them say > their Internet is slow because Apple says it times out. > > > > I found a web page that purports to list the size of every OS X update, > they seem to range from 1 to 4 GB, the most recent one 1.2 GB. > > > > 20 Mbps calculates to 9 GB per hour. Let’s call it 8 GB because of TCP > overhead and whatever. So 1.2 GB would take 9 minutes. Would a Mac with > default settings (I assume most Mac users aren’t settings tweakers) enter > sleep mode after 9 minutes? > > > > Often people say they take the computer somewhere else and it updates > fine. Maybe I’m living in the past, but I refuse to look at 20 Mbps as the > new dialup, OMG, it’s so slow, I can’t do anything! But it’s certainly > possible they are taking it to somewhere with Metronet fiber or Comcast > cable Internet with a download speed 10 to 50 times faster (assuming their > home WiFi doesn’t become the weak link). So instead of 9 minutes, it could > be as little as 11 seconds. > > > > I know Mac users think everybody else also has a Mac (and a Volvo in the > driveway and a Bang & Olufsen stereo in the living room), but I’m not very > familiar with them. Perhaps default energy management would enter sleep > mode as quick as 9 minutes. Would it go to sleep with an active file > download in progress? I don’t know. And would the download manager not > give you an option to hit a key and restart the download from where it left > off? Again, I don’t know. Hence I ask. > > > > > > *From:* AF *On Behalf Of *Timothy Steele > *Sent:* Saturday, November 7, 2020 4:03 AM > *To:* AnimalFarm Microwave Users Group > *Subject:* Re: [AFMUG] Apple upgrade times out > > > > if you are giving them real 20Mbps no Bursting > > > > and they don't have packet drops or local wifi interference to their router > > > > then I have read that MAC's will time out on updates due to the MAC going > to sleep > > setting the sleep timer to a few hours or even never might help > > > > On Sat, Nov 7, 2020 at 7:33 AM Ken Hohhof wrote: > > I forget if this has been discussed before, but is there something about > Apple software upgrades that is unique? > > > > It seems I regularly get people saying they can’t upgrade their Mac or > other Apple product because it says it times out. So of course they say > their Internet is too slow. But I’m talking about people with 20M > downstream speeds. And no reason they shouldn’t be getting that speed. > And it seems like their only complaint is the Apple software updates. They > can stream Netflix just fine. > > > > Latest one is complaining about a Mac, but I think I’ve heard this about > iPhone/iPad devices also. I know iDevices will sometimes switch to > cellular data, but a Mac shouldn’t be doing that. > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
Re: [AFMUG] Apple upgrade times out
I assume you mean is it 20 Mbps sustained, not “burst up to” 20 Mbps. Yes, this is done via Preseem, this customer is set to 20M down / 4.4M in Preseem. They should be able to get 20/4 all day every day. This customer is on a lightly loaded CBRS sector (8 other subs mostly light users), they have a 450b SM at 8X with linktest at 87 down 37 up. It is one lightly loaded 11 GHz 650 Mbps link away from a BGP router with a feed from an upstream provider. It just boggles my mind to have them say their Internet is slow because Apple says it times out. I found a web page that purports to list the size of every OS X update, they seem to range from 1 to 4 GB, the most recent one 1.2 GB. 20 Mbps calculates to 9 GB per hour. Let’s call it 8 GB because of TCP overhead and whatever. So 1.2 GB would take 9 minutes. Would a Mac with default settings (I assume most Mac users aren’t settings tweakers) enter sleep mode after 9 minutes? Often people say they take the computer somewhere else and it updates fine. Maybe I’m living in the past, but I refuse to look at 20 Mbps as the new dialup, OMG, it’s so slow, I can’t do anything! But it’s certainly possible they are taking it to somewhere with Metronet fiber or Comcast cable Internet with a download speed 10 to 50 times faster (assuming their home WiFi doesn’t become the weak link). So instead of 9 minutes, it could be as little as 11 seconds. I know Mac users think everybody else also has a Mac (and a Volvo in the driveway and a Bang & Olufsen stereo in the living room), but I’m not very familiar with them. Perhaps default energy management would enter sleep mode as quick as 9 minutes. Would it go to sleep with an active file download in progress? I don’t know. And would the download manager not give you an option to hit a key and restart the download from where it left off? Again, I don’t know. Hence I ask. From: AF On Behalf Of Timothy Steele Sent: Saturday, November 7, 2020 4:03 AM To: AnimalFarm Microwave Users Group Subject: Re: [AFMUG] Apple upgrade times out if you are giving them real 20Mbps no Bursting and they don't have packet drops or local wifi interference to their router then I have read that MAC's will time out on updates due to the MAC going to sleep setting the sleep timer to a few hours or even never might help On Sat, Nov 7, 2020 at 7:33 AM Ken Hohhof mailto:af...@kwisp.com> > wrote: I forget if this has been discussed before, but is there something about Apple software upgrades that is unique? It seems I regularly get people saying they can’t upgrade their Mac or other Apple product because it says it times out. So of course they say their Internet is too slow. But I’m talking about people with 20M downstream speeds. And no reason they shouldn’t be getting that speed. And it seems like their only complaint is the Apple software updates. They can stream Netflix just fine. Latest one is complaining about a Mac, but I think I’ve heard this about iPhone/iPad devices also. I know iDevices will sometimes switch to cellular data, but a Mac shouldn’t be doing that. -- AF mailing list AF@af.afmug.com <mailto:AF@af.afmug.com> http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
Re: [AFMUG] Apple upgrade times out
It's just that non-technical Apple users are whiny little cry babies. bp On 11/7/2020 6:33 AM, Adam Moffett wrote: When one of our tech support guys the other day was saying "Apple devices are having trouble on the WiFi" at a certain building, it occurred to me that maybe Apple just has a large block of users who are vocal about the fact that they have an Apple product, so therefore we notice a non-existent trend. Is it that 2% of people report their goofy problems in a given time frame, and we notice the Apple ones because there happens to be a block of them and nobody bothers pointing out when they have a Dell or a Chromebook. Just a thoughtI'm not saying that's the case here, and I don't know a good way to rule out that kind of reporting bias. On 11/6/2020 6:32 PM, Ken Hohhof wrote: I forget if this has been discussed before, but is there something about Apple software upgrades that is unique? It seems I regularly get people saying they can’t upgrade their Mac or other Apple product because it says it times out. So of course they say their Internet is too slow. But I’m talking about people with 20M downstream speeds. And no reason they shouldn’t be getting that speed. And it seems like their only complaint is the Apple software updates. They can stream Netflix just fine. Latest one is complaining about a Mac, but I think I’ve heard this about iPhone/iPad devices also. I know iDevices will sometimes switch to cellular data, but a Mac shouldn’t be doing that. -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
Re: [AFMUG] Apple upgrade times out
When one of our tech support guys the other day was saying "Apple devices are having trouble on the WiFi" at a certain building, it occurred to me that maybe Apple just has a large block of users who are vocal about the fact that they have an Apple product, so therefore we notice a non-existent trend. Is it that 2% of people report their goofy problems in a given time frame, and we notice the Apple ones because there happens to be a block of them and nobody bothers pointing out when they have a Dell or a Chromebook. Just a thoughtI'm not saying that's the case here, and I don't know a good way to rule out that kind of reporting bias. On 11/6/2020 6:32 PM, Ken Hohhof wrote: I forget if this has been discussed before, but is there something about Apple software upgrades that is unique? It seems I regularly get people saying they can’t upgrade their Mac or other Apple product because it says it times out. So of course they say their Internet is too slow. But I’m talking about people with 20M downstream speeds. And no reason they shouldn’t be getting that speed. And it seems like their only complaint is the Apple software updates. They can stream Netflix just fine. Latest one is complaining about a Mac, but I think I’ve heard this about iPhone/iPad devices also. I know iDevices will sometimes switch to cellular data, but a Mac shouldn’t be doing that. -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
Re: [AFMUG] Apple upgrade times out
if you are giving them real 20Mbps no Bursting and they don't have packet drops or local wifi interference to their router then I have read that MAC's will time out on updates due to the MAC going to sleep setting the sleep timer to a few hours or even never might help On Sat, Nov 7, 2020 at 7:33 AM Ken Hohhof wrote: > I forget if this has been discussed before, but is there something about > Apple software upgrades that is unique? > > > > It seems I regularly get people saying they can’t upgrade their Mac or > other Apple product because it says it times out. So of course they say > their Internet is too slow. But I’m talking about people with 20M > downstream speeds. And no reason they shouldn’t be getting that speed. > And it seems like their only complaint is the Apple software updates. They > can stream Netflix just fine. > > > > Latest one is complaining about a Mac, but I think I’ve heard this about > iPhone/iPad devices also. I know iDevices will sometimes switch to > cellular data, but a Mac shouldn’t be doing that. > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
[AFMUG] Apple upgrade times out
I forget if this has been discussed before, but is there something about Apple software upgrades that is unique? It seems I regularly get people saying they can't upgrade their Mac or other Apple product because it says it times out. So of course they say their Internet is too slow. But I'm talking about people with 20M downstream speeds. And no reason they shouldn't be getting that speed. And it seems like their only complaint is the Apple software updates. They can stream Netflix just fine. Latest one is complaining about a Mac, but I think I've heard this about iPhone/iPad devices also. I know iDevices will sometimes switch to cellular data, but a Mac shouldn't be doing that. -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
