Re: [AFMUG] Consumer FCC complaint

2019-02-25 Thread Josh Luthman
You have to respond to FCC complaints.

He's not a customer any more so why he's being an ass about it, dunno, but
I wouldn't worry too much about it AFTER you respond to the complaint.

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373


On Sat, Feb 23, 2019 at 1:35 PM Mike Hammett  wrote:

>
> https://consumercomplaints.fcc.gov/hc/en-us/articles/205082880-Filing-a-Complaint-Questions-and-Answers#question_2
>
>
>
> https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=38824
>
>
>
> -
> Mike Hammett
> Intelligent Computing Solutions <http://www.ics-il.com/>
> <https://www.facebook.com/ICSIL>
> <https://plus.google.com/+IntelligentComputingSolutionsDeKalb>
> <https://www.linkedin.com/company/intelligent-computing-solutions>
> <https://twitter.com/ICSIL>
> Midwest Internet Exchange <http://www.midwest-ix.com/>
> <https://www.facebook.com/mdwestix>
> <https://www.linkedin.com/company/midwest-internet-exchange>
> <https://twitter.com/mdwestix>
> The Brothers WISP <http://www.thebrotherswisp.com/>
> <https://www.facebook.com/thebrotherswisp>
>
>
> <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>
> ------
> *From: *"Steve Jones" 
> *To: *"AnimalFarm Microwave Users Group" 
> *Sent: *Friday, February 22, 2019 11:35:47 AM
> *Subject: *[AFMUG] Consumer FCC complaint
>
> We have a customer whose demands dont meet our capabilities, we did try to
> get them what they wanted, but theyre on one of the ends of our network and
> there is simply inherent latency there until we build that leg out in 11ghz
> this summer.
>
> We have decided to part ways, we would prefer amicably, but they said they
> are filing an FCC complaint. Thats fine, I dont have any issue with it.
>
> Im just curious what the process is there, we have documented all that we
> did, I would just prefer to have my ducks lined up.
>
> Is it like a BBB complaint where they complain, you respond with
> documentation, etc?
>
> --
> AF mailing list
> AF@af.afmug.com
> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
>
> --
> AF mailing list
> AF@af.afmug.com
> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
>
-- 
AF mailing list
AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com


Re: [AFMUG] Consumer FCC complaint

2019-02-23 Thread chuck
free the nipple

From: Ken Hohhof 
Sent: Saturday, February 23, 2019 4:43 PM
To: 'AnimalFarm Microwave Users Group' 
Subject: Re: [AFMUG] Consumer FCC complaint

The FCC has more urgent complaints to deal with:

https://www.hollywoodreporter.com/thr-esq/adam-levines-nipples-at-super-bowl-spark-complaints-gender-equality-1189207

 

 

From: AF  On Behalf Of Mike Hammett
Sent: Saturday, February 23, 2019 12:34 PM
To: AnimalFarm Microwave Users Group 
Subject: Re: [AFMUG] Consumer FCC complaint

 

https://consumercomplaints.fcc.gov/hc/en-us/articles/205082880-Filing-a-Complaint-Questions-and-Answers#question_2

 

 

https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=38824



-
Mike Hammett
Intelligent Computing Solutions

Midwest Internet Exchange

The Brothers WISP








From: "Steve Jones" 
To: "AnimalFarm Microwave Users Group" 
Sent: Friday, February 22, 2019 11:35:47 AM
Subject: [AFMUG] Consumer FCC complaint

We have a customer whose demands dont meet our capabilities, we did try to get 
them what they wanted, but theyre on one of the ends of our network and there 
is simply inherent latency there until we build that leg out in 11ghz this 
summer.

 

We have decided to part ways, we would prefer amicably, but they said they are 
filing an FCC complaint. Thats fine, I dont have any issue with it. 

 

Im just curious what the process is there, we have documented all that we did, 
I would just prefer to have my ducks lined up.

 

Is it like a BBB complaint where they complain, you respond with documentation, 
etc?


-- 
AF mailing list
AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com

 




-- 
AF mailing list
AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com
-- 
AF mailing list
AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com


Re: [AFMUG] Consumer FCC complaint

2019-02-23 Thread Ken Hohhof
The FCC has more urgent complaints to deal with:

https://www.hollywoodreporter.com/thr-esq/adam-levines-nipples-at-super-bowl-spark-complaints-gender-equality-1189207

 

 

From: AF  On Behalf Of Mike Hammett
Sent: Saturday, February 23, 2019 12:34 PM
To: AnimalFarm Microwave Users Group 
Subject: Re: [AFMUG] Consumer FCC complaint

 

https://consumercomplaints.fcc.gov/hc/en-us/articles/205082880-Filing-a-Complaint-Questions-and-Answers#question_2

 

 

https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=38824



-
Mike Hammett
 <http://www.ics-il.com/> Intelligent Computing Solutions
 <https://www.facebook.com/ICSIL>  
<https://plus.google.com/+IntelligentComputingSolutionsDeKalb>  
<https://www.linkedin.com/company/intelligent-computing-solutions>  
<https://twitter.com/ICSIL> 
 <http://www.midwest-ix.com/> Midwest Internet Exchange
 <https://www.facebook.com/mdwestix>  
<https://www.linkedin.com/company/midwest-internet-exchange>  
<https://twitter.com/mdwestix> 
 <http://www.thebrotherswisp.com/> The Brothers WISP
 <https://www.facebook.com/thebrotherswisp>  
<https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg> 




  _  

From: "Steve Jones" mailto:thatoneguyst...@gmail.com> >
To: "AnimalFarm Microwave Users Group" mailto:af@af.afmug.com> >
Sent: Friday, February 22, 2019 11:35:47 AM
Subject: [AFMUG] Consumer FCC complaint

We have a customer whose demands dont meet our capabilities, we did try to get 
them what they wanted, but theyre on one of the ends of our network and there 
is simply inherent latency there until we build that leg out in 11ghz this 
summer.

 

We have decided to part ways, we would prefer amicably, but they said they are 
filing an FCC complaint. Thats fine, I dont have any issue with it. 

 

Im just curious what the process is there, we have documented all that we did, 
I would just prefer to have my ducks lined up.

 

Is it like a BBB complaint where they complain, you respond with documentation, 
etc?


-- 
AF mailing list
AF@af.afmug.com <mailto:AF@af.afmug.com> 
http://af.afmug.com/mailman/listinfo/af_af.afmug.com

 

-- 
AF mailing list
AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com


Re: [AFMUG] Consumer FCC complaint

2019-02-23 Thread Mike Hammett
https://consumercomplaints.fcc.gov/hc/en-us/articles/205082880-Filing-a-Complaint-Questions-and-Answers#question_2
 




https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=38824 




- 
Mike Hammett 
Intelligent Computing Solutions 

Midwest Internet Exchange 

The Brothers WISP 




- Original Message -

From: "Steve Jones"  
To: "AnimalFarm Microwave Users Group"  
Sent: Friday, February 22, 2019 11:35:47 AM 
Subject: [AFMUG] Consumer FCC complaint 


We have a customer whose demands dont meet our capabilities, we did try to get 
them what they wanted, but theyre on one of the ends of our network and there 
is simply inherent latency there until we build that leg out in 11ghz this 
summer. 


We have decided to part ways, we would prefer amicably, but they said they are 
filing an FCC complaint. Thats fine, I dont have any issue with it. 


Im just curious what the process is there, we have documented all that we did, 
I would just prefer to have my ducks lined up. 


Is it like a BBB complaint where they complain, you respond with documentation, 
etc? 
-- 
AF mailing list 
AF@af.afmug.com 
http://af.afmug.com/mailman/listinfo/af_af.afmug.com 

-- 
AF mailing list
AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com


Re: [AFMUG] Consumer FCC complaint

2019-02-22 Thread Ken Hohhof
Well, they could have  complained about a Net Neutrality violation, but that’s 
history.  Maybe they could complain you didn’t offer them a 24 hour battery 
backup option for their VoIP.  Or that you weren’t transparent enough, but 
Steve is nothing if not transparent.

 

 

From: AF  On Behalf Of Lewis Bergman
Sent: Friday, February 22, 2019 3:57 PM
To: AnimalFarm Microwave Users Group 
Subject: Re: [AFMUG] Consumer FCC complaint

 

I wouldn't think they have a right to file a formal complaint. No regulation, 
nothing to hold you in violation of. 

On Fri, Feb 22, 2019, 12:17 PM Ken Hohhof mailto:af...@kwisp.com> > wrote:

Informal or formal complaint?  Informal complaint basically the FCC forwards to 
the ISP who sends a response to the customer with a copy to the FCC at which 
point the FCC feels their job is done.  So if you have already sent them a 
response, a complaint may just get them another copy of it.

 

Now, if they really want to file a formal complaint:

 

Complaints filed through the Consumer Complaint Center are categorized as 
"informal" complaints. There is no fee for filing an informal complaint.

If you are not satisfied with the response to your informal complaint, you can 
file a "formal" complaint. Your formal complaint must be filed within six 
months of the date of the response to your informal complaint. The current fee 
for filing a formal complaint is $235.00, but it is subject to change.

Formal complaint proceedings are similar to court proceedings. Each party must 
comply with specific procedural rules, appear before the FCC and file documents 
that address legal issues. Parties filing formal complaints usually are 
represented by lawyers or experts in communications law and the FCC's 
procedural rules. No attorneys fees may be awarded.

Complete information on how to file formal complaints can be found in sections 
1.720 through 1.740 of the FCC's rules, located at 47 C.F.R. §§ 1.720 – 1.740.

 

 

From: AF mailto:af-boun...@af.afmug.com> > On Behalf 
Of ch...@wbmfg.com <mailto:ch...@wbmfg.com> 
Sent: Friday, February 22, 2019 11:41 AM
To: AnimalFarm Microwave Users Group mailto:af@af.afmug.com> >
Subject: Re: [AFMUG] Consumer FCC complaint

 

Since you are an unregulated entity, I would not worry about anything.  

If you were the ILEC then you might have to file an answer.  

 

If the FCC sends something, make sure to respond.  

 

 

From: Steve Jones 

Sent: Friday, February 22, 2019 10:35 AM

To: AnimalFarm Microwave Users Group 

Subject: [AFMUG] Consumer FCC complaint

 

We have a customer whose demands dont meet our capabilities, we did try to get 
them what they wanted, but theyre on one of the ends of our network and there 
is simply inherent latency there until we build that leg out in 11ghz this 
summer. 

 

We have decided to part ways, we would prefer amicably, but they said they are 
filing an FCC complaint. Thats fine, I dont have any issue with it. 

 

Im just curious what the process is there, we have documented all that we did, 
I would just prefer to have my ducks lined up.

 

Is it like a BBB complaint where they complain, you respond with documentation, 
etc?


  _  


-- 
AF mailing list
AF@af.afmug.com <mailto:AF@af.afmug.com> 
http://af.afmug.com/mailman/listinfo/af_af.afmug.com

-- 
AF mailing list
AF@af.afmug.com <mailto:AF@af.afmug.com> 
http://af.afmug.com/mailman/listinfo/af_af.afmug.com

-- 
AF mailing list
AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com


Re: [AFMUG] Consumer FCC complaint

2019-02-22 Thread Adam Moffett
Right, if the complaint is "I don't like what Steve is selling, and 
Steve told me not to buy it" then that isn't going anywhere.


A LEC has some minimum service commitments to meet so that could be a 
whole different thing.



On 2/22/2019 4:56 PM, Lewis Bergman wrote:
I wouldn't think they have a right to file a formal complaint. No 
regulation, nothing to hold you in violation of.


On Fri, Feb 22, 2019, 12:17 PM Ken Hohhof <mailto:af...@kwisp.com>> wrote:


Informal or formal complaint? Informal complaint basically the FCC
forwards to the ISP who sends a response to the customer with a
copy to the FCC at which point the FCC feels their job is done. 
So if you have already sent them a response, a complaint may just
get them another copy of it.

Now, if they really want to file a formal complaint:

Complaints filed through the Consumer Complaint Center are
categorized as "informal" complaints. There is no fee for filing
an informal complaint.

If you are not satisfied with the response to your informal
complaint, you can file a "formal" complaint. Your formal
complaint must be filed within six months of the date of the
response to your informal complaint. The current fee for filing a
formal complaint is $235.00, but it is subject to change.

Formal complaint proceedings are similar to court proceedings.
Each party must comply with specific procedural rules, appear
before the FCC and file documents that address legal issues.
Parties filing formal complaints usually are represented by
lawyers or experts in communications law and the FCC's procedural
rules. No attorneys fees may be awarded.

Complete information on how to file formal complaints can be found
in sections 1.720 through 1.740 of the FCC's rules, located at 47
C.F.R. §§ 1.720 – 1.740.

*From:* AF mailto:af-boun...@af.afmug.com>> *On Behalf Of *ch...@wbmfg.com
<mailto:ch...@wbmfg.com>
*Sent:* Friday, February 22, 2019 11:41 AM
*To:* AnimalFarm Microwave Users Group mailto:af@af.afmug.com>>
*Subject:* Re: [AFMUG] Consumer FCC complaint

Since you are an unregulated entity, I would not worry about
anything.

If you were the ILEC then you might have to file an answer.

If the FCC sends something, make sure to respond.

*From:*Steve Jones

*Sent:*Friday, February 22, 2019 10:35 AM

    *To:*AnimalFarm Microwave Users Group

*Subject:*[AFMUG] Consumer FCC complaint

We have a customer whose demands dont meet our capabilities, we
did try to get them what they wanted, but theyre on one of the
ends of our network and there is simply inherent latency there
until we build that leg out in 11ghz this summer.

We have decided to part ways, we would prefer amicably, but they
said they are filing an FCC complaint. Thats fine, I dont have any
issue with it.

Im just curious what the process is there, we have documented all
that we did, I would just prefer to have my ducks lined up.

Is it like a BBB complaint where they complain, you respond with
documentation, etc?



-- 
AF mailing list

AF@af.afmug.com <mailto:AF@af.afmug.com>
http://af.afmug.com/mailman/listinfo/af_af.afmug.com

-- 
AF mailing list

AF@af.afmug.com <mailto:AF@af.afmug.com>
http://af.afmug.com/mailman/listinfo/af_af.afmug.com




-- 
AF mailing list
AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com


Re: [AFMUG] Consumer FCC complaint

2019-02-22 Thread Lewis Bergman
I wouldn't think they have a right to file a formal complaint. No
regulation, nothing to hold you in violation of.

On Fri, Feb 22, 2019, 12:17 PM Ken Hohhof  wrote:

> Informal or formal complaint?  Informal complaint basically the FCC
> forwards to the ISP who sends a response to the customer with a copy to the
> FCC at which point the FCC feels their job is done.  So if you have already
> sent them a response, a complaint may just get them another copy of it.
>
>
>
> Now, if they really want to file a formal complaint:
>
>
>
> Complaints filed through the Consumer Complaint Center are categorized as
> "informal" complaints. There is no fee for filing an informal complaint.
>
> If you are not satisfied with the response to your informal complaint, you
> can file a "formal" complaint. Your formal complaint must be filed within
> six months of the date of the response to your informal complaint. The
> current fee for filing a formal complaint is $235.00, but it is subject to
> change.
>
> Formal complaint proceedings are similar to court proceedings. Each party
> must comply with specific procedural rules, appear before the FCC and file
> documents that address legal issues. Parties filing formal complaints
> usually are represented by lawyers or experts in communications law and the
> FCC's procedural rules. No attorneys fees may be awarded.
>
> Complete information on how to file formal complaints can be found in
> sections 1.720 through 1.740 of the FCC's rules, located at 47 C.F.R. §§
> 1.720 – 1.740.
>
>
>
>
>
> *From:* AF  *On Behalf Of *ch...@wbmfg.com
> *Sent:* Friday, February 22, 2019 11:41 AM
> *To:* AnimalFarm Microwave Users Group 
> *Subject:* Re: [AFMUG] Consumer FCC complaint
>
>
>
> Since you are an unregulated entity, I would not worry about anything.
>
> If you were the ILEC then you might have to file an answer.
>
>
>
> If the FCC sends something, make sure to respond.
>
>
>
>
>
> *From:* Steve Jones
>
> *Sent:* Friday, February 22, 2019 10:35 AM
>
> *To:* AnimalFarm Microwave Users Group
>
> *Subject:* [AFMUG] Consumer FCC complaint
>
>
>
> We have a customer whose demands dont meet our capabilities, we did try to
> get them what they wanted, but theyre on one of the ends of our network and
> there is simply inherent latency there until we build that leg out in 11ghz
> this summer.
>
>
>
> We have decided to part ways, we would prefer amicably, but they said they
> are filing an FCC complaint. Thats fine, I dont have any issue with it.
>
>
>
> Im just curious what the process is there, we have documented all that we
> did, I would just prefer to have my ducks lined up.
>
>
>
> Is it like a BBB complaint where they complain, you respond with
> documentation, etc?
> --
>
> --
> AF mailing list
> AF@af.afmug.com
> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
> --
> AF mailing list
> AF@af.afmug.com
> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
>
-- 
AF mailing list
AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com


Re: [AFMUG] Consumer FCC complaint

2019-02-22 Thread Ken Hohhof
Informal or formal complaint?  Informal complaint basically the FCC forwards to 
the ISP who sends a response to the customer with a copy to the FCC at which 
point the FCC feels their job is done.  So if you have already sent them a 
response, a complaint may just get them another copy of it.

 

Now, if they really want to file a formal complaint:

 

Complaints filed through the Consumer Complaint Center are categorized as 
"informal" complaints. There is no fee for filing an informal complaint.

If you are not satisfied with the response to your informal complaint, you can 
file a "formal" complaint. Your formal complaint must be filed within six 
months of the date of the response to your informal complaint. The current fee 
for filing a formal complaint is $235.00, but it is subject to change.

Formal complaint proceedings are similar to court proceedings. Each party must 
comply with specific procedural rules, appear before the FCC and file documents 
that address legal issues. Parties filing formal complaints usually are 
represented by lawyers or experts in communications law and the FCC's 
procedural rules. No attorneys fees may be awarded.

Complete information on how to file formal complaints can be found in sections 
1.720 through 1.740 of the FCC's rules, located at 47 C.F.R. §§ 1.720 – 1.740.

 

 

From: AF  On Behalf Of ch...@wbmfg.com
Sent: Friday, February 22, 2019 11:41 AM
To: AnimalFarm Microwave Users Group 
Subject: Re: [AFMUG] Consumer FCC complaint

 

Since you are an unregulated entity, I would not worry about anything.  

If you were the ILEC then you might have to file an answer.  

 

If the FCC sends something, make sure to respond.  

 

 

From: Steve Jones 

Sent: Friday, February 22, 2019 10:35 AM

To: AnimalFarm Microwave Users Group 

Subject: [AFMUG] Consumer FCC complaint

 

We have a customer whose demands dont meet our capabilities, we did try to get 
them what they wanted, but theyre on one of the ends of our network and there 
is simply inherent latency there until we build that leg out in 11ghz this 
summer. 

 

We have decided to part ways, we would prefer amicably, but they said they are 
filing an FCC complaint. Thats fine, I dont have any issue with it. 

 

Im just curious what the process is there, we have documented all that we did, 
I would just prefer to have my ducks lined up.

 

Is it like a BBB complaint where they complain, you respond with documentation, 
etc?

  _  

-- 
AF mailing list
AF@af.afmug.com <mailto:AF@af.afmug.com> 
http://af.afmug.com/mailman/listinfo/af_af.afmug.com

-- 
AF mailing list
AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com


Re: [AFMUG] Consumer FCC complaint

2019-02-22 Thread chuck
Since you are an unregulated entity, I would not worry about anything.  
If you were the ILEC then you might have to file an answer.  

If the FCC sends something, make sure to respond.  


From: Steve Jones 
Sent: Friday, February 22, 2019 10:35 AM
To: AnimalFarm Microwave Users Group 
Subject: [AFMUG] Consumer FCC complaint

We have a customer whose demands dont meet our capabilities, we did try to get 
them what they wanted, but theyre on one of the ends of our network and there 
is simply inherent latency there until we build that leg out in 11ghz this 
summer. 

We have decided to part ways, we would prefer amicably, but they said they are 
filing an FCC complaint. Thats fine, I dont have any issue with it. 

Im just curious what the process is there, we have documented all that we did, 
I would just prefer to have my ducks lined up.

Is it like a BBB complaint where they complain, you respond with documentation, 
etc?



-- 
AF mailing list
AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com
-- 
AF mailing list
AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com