Re: [AFMUG] Ceragon AGAIN, help please!
Looking at the pics, I would guess that the hook on the antenna is now interfering with the loop on the ODU causing the holes not to line up so either bend the loop back or cut it off. On Thu, Aug 17, 2017 at 1:31 PM, Sterling Jacobson <sterl...@avative.net> wrote: > Yeah, I figured the hook wasn't necessary. > > But my team is telling me the bolt holes and center hole don't even line > up correctly. > > I'm wondering if I'm missing some middle multiplex piece? > > Or if the bolt mount areas got damaged as well. > > -Original Message- > From: Af [mailto:af-boun...@afmug.com] On Behalf Of Adam Moffett > Sent: Thursday, August 17, 2017 11:04 AM > To: af@afmug.com > Subject: Re: [AFMUG] Ceragon AGAIN, help please! > > In the pic of the antenna you can see a hook sticking up towards the top. > The bent handle goes over the hook. There are retaining screws as well. > It might not attach at all with the handle in that shape. The beauty of > the hook thing is that it's simple to put the radio in position on the > antenna, but the 4 screws will definitely hold the radio without the hook & > handle thing. > > > > > -- Original Message -- > From: "Chuck McCown" <ch...@wbmfg.com> > To: af@afmug.com > Sent: 8/17/2017 12:41:29 PM > Subject: Re: [AFMUG] Ceragon AGAIN, help please! > > >OK, I see. I can bend it back with a hydraulic press and weld it back > >on if it breaks off. > >I thought it mounted with the screws. Is that handle looking part > >necessary to the overall mounting? > > > >-----Original Message- From: Sterling Jacobson > >Sent: Thursday, August 17, 2017 10:24 AM > >To: af@afmug.com > >Subject: Re: [AFMUG] Ceragon AGAIN, help please! > > > >Here is the bent mount. > > > >If I can get a replacement part, I guess I'm good to swap it out? > > > > > > > >-Original Message- > >From: Af [mailto:af-boun...@afmug.com] On Behalf Of Sterling Jacobson > >Sent: Thursday, August 17, 2017 10:19 AM > >To: af@afmug.com > >Subject: Re: [AFMUG] Ceragon AGAIN, help please! > > > >I guess the photos didn't go through because there were three of them? > > > >I'll try again in sequence. > > > >Check out this antenna photo, there is a wasp caught flying in the > >lower right, lol > > > >-Original Message- > >From: Af [mailto:af-boun...@afmug.com] On Behalf Of Sterling Jacobson > >Sent: Thursday, August 17, 2017 10:16 AM > >To: 'af@afmug.com' <af@afmug.com> > >Subject: [AFMUG] Ceragon AGAIN, help please! > > > >They sent me back my radio in a box with little to no padding. > > > > > >Check it out: https://youtu.be/lCKJjy1jBzg > > > >It appears my ODU now has severely damaged/bent mounting and the holes > >don't line up. > > > >They are taking no responsibility for it and want me to buy a mounting > >part to replace the damaged one. > > > >Is that even possible in this case? > > > >Attached are the photos for reference. > > > >It's been over a year going on with the password 'bug' they didn't > >admit to, and shipping back and forth within Ceragon. > >One of their non-tech guys got a hold of it and 'fixed' my password > >'bug' supposedly, 'saving' me thousands of dollars they wanted to > >charge me to even touch the radio. > > > >But not sure it was worth it now that the ODU is so damaged I can't > >mount it back on the antenna. > > > >Can I just say, I really loath Ceragon at this point. > >Their finger pointing and disregard for customers is appalling given I > >spent over $25k for this radio set orginally (and that was DISCOUNTED > >from retail $40K+) > > > > > > > > -- Carl Peterson *PORT NETWORKS* 401 E Pratt St, Ste 2553 Baltimore, MD 21202 (410) 637-3707
Re: [AFMUG] Ceragon AGAIN, help please!
Yeah, I figured the hook wasn't necessary. But my team is telling me the bolt holes and center hole don't even line up correctly. I'm wondering if I'm missing some middle multiplex piece? Or if the bolt mount areas got damaged as well. -Original Message- From: Af [mailto:af-boun...@afmug.com] On Behalf Of Adam Moffett Sent: Thursday, August 17, 2017 11:04 AM To: af@afmug.com Subject: Re: [AFMUG] Ceragon AGAIN, help please! In the pic of the antenna you can see a hook sticking up towards the top. The bent handle goes over the hook. There are retaining screws as well. It might not attach at all with the handle in that shape. The beauty of the hook thing is that it's simple to put the radio in position on the antenna, but the 4 screws will definitely hold the radio without the hook & handle thing. -- Original Message -- From: "Chuck McCown" <ch...@wbmfg.com> To: af@afmug.com Sent: 8/17/2017 12:41:29 PM Subject: Re: [AFMUG] Ceragon AGAIN, help please! >OK, I see. I can bend it back with a hydraulic press and weld it back >on if it breaks off. >I thought it mounted with the screws. Is that handle looking part >necessary to the overall mounting? > >-Original Message- From: Sterling Jacobson >Sent: Thursday, August 17, 2017 10:24 AM >To: af@afmug.com >Subject: Re: [AFMUG] Ceragon AGAIN, help please! > >Here is the bent mount. > >If I can get a replacement part, I guess I'm good to swap it out? > > > >-Original Message- >From: Af [mailto:af-boun...@afmug.com] On Behalf Of Sterling Jacobson >Sent: Thursday, August 17, 2017 10:19 AM >To: af@afmug.com >Subject: Re: [AFMUG] Ceragon AGAIN, help please! > >I guess the photos didn't go through because there were three of them? > >I'll try again in sequence. > >Check out this antenna photo, there is a wasp caught flying in the >lower right, lol > >-Original Message- >From: Af [mailto:af-boun...@afmug.com] On Behalf Of Sterling Jacobson >Sent: Thursday, August 17, 2017 10:16 AM >To: 'af@afmug.com' <af@afmug.com> >Subject: [AFMUG] Ceragon AGAIN, help please! > >They sent me back my radio in a box with little to no padding. > > >Check it out: https://youtu.be/lCKJjy1jBzg > >It appears my ODU now has severely damaged/bent mounting and the holes >don't line up. > >They are taking no responsibility for it and want me to buy a mounting >part to replace the damaged one. > >Is that even possible in this case? > >Attached are the photos for reference. > >It's been over a year going on with the password 'bug' they didn't >admit to, and shipping back and forth within Ceragon. >One of their non-tech guys got a hold of it and 'fixed' my password >'bug' supposedly, 'saving' me thousands of dollars they wanted to >charge me to even touch the radio. > >But not sure it was worth it now that the ODU is so damaged I can't >mount it back on the antenna. > >Can I just say, I really loath Ceragon at this point. >Their finger pointing and disregard for customers is appalling given I >spent over $25k for this radio set orginally (and that was DISCOUNTED >from retail $40K+) > > >
Re: [AFMUG] Ceragon AGAIN, help please!
If you don't have any luck with them shoot me an email with what model it is and I can help you out. I have a great deal of parts for Ceragon of all ages. On 8/17/2017 11:55 AM, Sterling Jacobson wrote: On 8/17/2017 11:24 AM, Sterling Jacobson wrote: Here is the bent mount. If I can get a replacement part, I guess I'm good to swap it out? -Original Message- From: Af [mailto:af-boun...@afmug.com] On Behalf Of Sterling Jacobson Sent: Thursday, August 17, 2017 10:19 AM To: af@afmug.com Subject: Re: [AFMUG] Ceragon AGAIN, help please! I guess the photos didn't go through because there were three of them? I'll try again in sequence. Check out this antenna photo, there is a wasp caught flying in the lower right, lol -Original Message- From: Af [mailto:af-boun...@afmug.com] On Behalf Of Sterling Jacobson Sent: Thursday, August 17, 2017 10:16 AM To: 'af@afmug.com' <af@afmug.com> Subject: [AFMUG] Ceragon AGAIN, help please! They sent me back my radio in a box with little to no padding. Check it out: https://youtu.be/lCKJjy1jBzg It appears my ODU now has severely damaged/bent mounting and the holes don't line up. They are taking no responsibility for it and want me to buy a mounting part to replace the damaged one. Is that even possible in this case? Attached are the photos for reference. It's been over a year going on with the password 'bug' they didn't admit to, and shipping back and forth within Ceragon. One of their non-tech guys got a hold of it and 'fixed' my password 'bug' supposedly, 'saving' me thousands of dollars they wanted to charge me to even touch the radio. But not sure it was worth it now that the ODU is so damaged I can't mount it back on the antenna. Can I just say, I really loath Ceragon at this point. Their finger pointing and disregard for customers is appalling given I spent over $25k for this radio set orginally (and that was DISCOUNTED from retail $40K+)
Re: [AFMUG] Ceragon AGAIN, help please!
In the pic of the antenna you can see a hook sticking up towards the top. The bent handle goes over the hook. There are retaining screws as well. It might not attach at all with the handle in that shape. The beauty of the hook thing is that it's simple to put the radio in position on the antenna, but the 4 screws will definitely hold the radio without the hook & handle thing. -- Original Message -- From: "Chuck McCown" <ch...@wbmfg.com> To: af@afmug.com Sent: 8/17/2017 12:41:29 PM Subject: Re: [AFMUG] Ceragon AGAIN, help please! OK, I see. I can bend it back with a hydraulic press and weld it back on if it breaks off. I thought it mounted with the screws. Is that handle looking part necessary to the overall mounting? -Original Message- From: Sterling Jacobson Sent: Thursday, August 17, 2017 10:24 AM To: af@afmug.com Subject: Re: [AFMUG] Ceragon AGAIN, help please! Here is the bent mount. If I can get a replacement part, I guess I'm good to swap it out? -Original Message- From: Af [mailto:af-boun...@afmug.com] On Behalf Of Sterling Jacobson Sent: Thursday, August 17, 2017 10:19 AM To: af@afmug.com Subject: Re: [AFMUG] Ceragon AGAIN, help please! I guess the photos didn't go through because there were three of them? I'll try again in sequence. Check out this antenna photo, there is a wasp caught flying in the lower right, lol -Original Message- From: Af [mailto:af-boun...@afmug.com] On Behalf Of Sterling Jacobson Sent: Thursday, August 17, 2017 10:16 AM To: 'af@afmug.com' <af@afmug.com> Subject: [AFMUG] Ceragon AGAIN, help please! They sent me back my radio in a box with little to no padding. Check it out: https://youtu.be/lCKJjy1jBzg It appears my ODU now has severely damaged/bent mounting and the holes don't line up. They are taking no responsibility for it and want me to buy a mounting part to replace the damaged one. Is that even possible in this case? Attached are the photos for reference. It's been over a year going on with the password 'bug' they didn't admit to, and shipping back and forth within Ceragon. One of their non-tech guys got a hold of it and 'fixed' my password 'bug' supposedly, 'saving' me thousands of dollars they wanted to charge me to even touch the radio. But not sure it was worth it now that the ODU is so damaged I can't mount it back on the antenna. Can I just say, I really loath Ceragon at this point. Their finger pointing and disregard for customers is appalling given I spent over $25k for this radio set orginally (and that was DISCOUNTED from retail $40K+)
Re: [AFMUG] Ceragon AGAIN, help please!
I think it clips on that bent part somehow. And they said the screw holes don't line up anymore, so I'm not sure if they were also bent, or if I'm missing a whole part in between. But when I get it back we can take a look and I can pay you to try to fix that, if you don't mind. I told Ceragon to send me a replacement, but we'll see how that goes down. -Original Message- From: Af [mailto:af-boun...@afmug.com] On Behalf Of Chuck McCown Sent: Thursday, August 17, 2017 10:41 AM To: af@afmug.com Subject: Re: [AFMUG] Ceragon AGAIN, help please! OK, I see. I can bend it back with a hydraulic press and weld it back on if it breaks off. I thought it mounted with the screws. Is that handle looking part necessary to the overall mounting? -Original Message- From: Sterling Jacobson Sent: Thursday, August 17, 2017 10:24 AM To: af@afmug.com Subject: Re: [AFMUG] Ceragon AGAIN, help please! Here is the bent mount. If I can get a replacement part, I guess I'm good to swap it out? -Original Message- From: Af [mailto:af-boun...@afmug.com] On Behalf Of Sterling Jacobson Sent: Thursday, August 17, 2017 10:19 AM To: af@afmug.com Subject: Re: [AFMUG] Ceragon AGAIN, help please! I guess the photos didn't go through because there were three of them? I'll try again in sequence. Check out this antenna photo, there is a wasp caught flying in the lower right, lol -Original Message- From: Af [mailto:af-boun...@afmug.com] On Behalf Of Sterling Jacobson Sent: Thursday, August 17, 2017 10:16 AM To: 'af@afmug.com' <af@afmug.com> Subject: [AFMUG] Ceragon AGAIN, help please! They sent me back my radio in a box with little to no padding. Check it out: https://youtu.be/lCKJjy1jBzg It appears my ODU now has severely damaged/bent mounting and the holes don't line up. They are taking no responsibility for it and want me to buy a mounting part to replace the damaged one. Is that even possible in this case? Attached are the photos for reference. It's been over a year going on with the password 'bug' they didn't admit to, and shipping back and forth within Ceragon. One of their non-tech guys got a hold of it and 'fixed' my password 'bug' supposedly, 'saving' me thousands of dollars they wanted to charge me to even touch the radio. But not sure it was worth it now that the ODU is so damaged I can't mount it back on the antenna. Can I just say, I really loath Ceragon at this point. Their finger pointing and disregard for customers is appalling given I spent over $25k for this radio set orginally (and that was DISCOUNTED from retail $40K+)
Re: [AFMUG] Ceragon AGAIN, help please!
I have had freight companies really damage some stuff before, but that is more than I have seen. Of course, proper packing would have solved the problem and that is what the freight company will say if you make a claim with them. -Original Message- From: Chuck McCown Sent: Thursday, August 17, 2017 10:44 AM To: af@afmug.com Subject: Re: [AFMUG] Ceragon AGAIN, help please! Big hammer. -Original Message- From: Travis Johnson Sent: Thursday, August 17, 2017 10:43 AM To: af@afmug.com Subject: Re: [AFMUG] Ceragon AGAIN, help please! Can't you just bend it back and mount it? If it works great, and if not you aren't any worse off than you are now. Travis On 8/17/2017 10:23 AM, Sterling Jacobson wrote: Here is the bent mount. If I can get a replacement part, I guess I'm good to swap it out? -Original Message- From: Af [mailto:af-boun...@afmug.com] On Behalf Of Sterling Jacobson Sent: Thursday, August 17, 2017 10:19 AM To: af@afmug.com Subject: Re: [AFMUG] Ceragon AGAIN, help please! I guess the photos didn't go through because there were three of them? I'll try again in sequence. Check out this antenna photo, there is a wasp caught flying in the lower right, lol -Original Message- From: Af [mailto:af-boun...@afmug.com] On Behalf Of Sterling Jacobson Sent: Thursday, August 17, 2017 10:16 AM To: 'af@afmug.com' <af@afmug.com> Subject: [AFMUG] Ceragon AGAIN, help please! They sent me back my radio in a box with little to no padding. Check it out: https://youtu.be/lCKJjy1jBzg It appears my ODU now has severely damaged/bent mounting and the holes don't line up. They are taking no responsibility for it and want me to buy a mounting part to replace the damaged one. Is that even possible in this case? Attached are the photos for reference. It's been over a year going on with the password 'bug' they didn't admit to, and shipping back and forth within Ceragon. One of their non-tech guys got a hold of it and 'fixed' my password 'bug' supposedly, 'saving' me thousands of dollars they wanted to charge me to even touch the radio. But not sure it was worth it now that the ODU is so damaged I can't mount it back on the antenna. Can I just say, I really loath Ceragon at this point. Their finger pointing and disregard for customers is appalling given I spent over $25k for this radio set orginally (and that was DISCOUNTED from retail $40K+)
Re: [AFMUG] Ceragon AGAIN, help please!
Can't you just bend it back and mount it? If it works great, and if not you aren't any worse off than you are now. Travis On 8/17/2017 10:23 AM, Sterling Jacobson wrote: Here is the bent mount. If I can get a replacement part, I guess I'm good to swap it out? -Original Message- From: Af [mailto:af-boun...@afmug.com] On Behalf Of Sterling Jacobson Sent: Thursday, August 17, 2017 10:19 AM To: af@afmug.com Subject: Re: [AFMUG] Ceragon AGAIN, help please! I guess the photos didn't go through because there were three of them? I'll try again in sequence. Check out this antenna photo, there is a wasp caught flying in the lower right, lol -Original Message- From: Af [mailto:af-boun...@afmug.com] On Behalf Of Sterling Jacobson Sent: Thursday, August 17, 2017 10:16 AM To: 'af@afmug.com' <af@afmug.com> Subject: [AFMUG] Ceragon AGAIN, help please! They sent me back my radio in a box with little to no padding. Check it out: https://youtu.be/lCKJjy1jBzg It appears my ODU now has severely damaged/bent mounting and the holes don't line up. They are taking no responsibility for it and want me to buy a mounting part to replace the damaged one. Is that even possible in this case? Attached are the photos for reference. It's been over a year going on with the password 'bug' they didn't admit to, and shipping back and forth within Ceragon. One of their non-tech guys got a hold of it and 'fixed' my password 'bug' supposedly, 'saving' me thousands of dollars they wanted to charge me to even touch the radio. But not sure it was worth it now that the ODU is so damaged I can't mount it back on the antenna. Can I just say, I really loath Ceragon at this point. Their finger pointing and disregard for customers is appalling given I spent over $25k for this radio set orginally (and that was DISCOUNTED from retail $40K+)
Re: [AFMUG] Ceragon AGAIN, help please!
Big hammer. -Original Message- From: Travis Johnson Sent: Thursday, August 17, 2017 10:43 AM To: af@afmug.com Subject: Re: [AFMUG] Ceragon AGAIN, help please! Can't you just bend it back and mount it? If it works great, and if not you aren't any worse off than you are now. Travis On 8/17/2017 10:23 AM, Sterling Jacobson wrote: Here is the bent mount. If I can get a replacement part, I guess I'm good to swap it out? -Original Message- From: Af [mailto:af-boun...@afmug.com] On Behalf Of Sterling Jacobson Sent: Thursday, August 17, 2017 10:19 AM To: af@afmug.com Subject: Re: [AFMUG] Ceragon AGAIN, help please! I guess the photos didn't go through because there were three of them? I'll try again in sequence. Check out this antenna photo, there is a wasp caught flying in the lower right, lol -Original Message- From: Af [mailto:af-boun...@afmug.com] On Behalf Of Sterling Jacobson Sent: Thursday, August 17, 2017 10:16 AM To: 'af@afmug.com' <af@afmug.com> Subject: [AFMUG] Ceragon AGAIN, help please! They sent me back my radio in a box with little to no padding. Check it out: https://youtu.be/lCKJjy1jBzg It appears my ODU now has severely damaged/bent mounting and the holes don't line up. They are taking no responsibility for it and want me to buy a mounting part to replace the damaged one. Is that even possible in this case? Attached are the photos for reference. It's been over a year going on with the password 'bug' they didn't admit to, and shipping back and forth within Ceragon. One of their non-tech guys got a hold of it and 'fixed' my password 'bug' supposedly, 'saving' me thousands of dollars they wanted to charge me to even touch the radio. But not sure it was worth it now that the ODU is so damaged I can't mount it back on the antenna. Can I just say, I really loath Ceragon at this point. Their finger pointing and disregard for customers is appalling given I spent over $25k for this radio set orginally (and that was DISCOUNTED from retail $40K+)
Re: [AFMUG] Ceragon AGAIN, help please!
OK, I see. I can bend it back with a hydraulic press and weld it back on if it breaks off. I thought it mounted with the screws. Is that handle looking part necessary to the overall mounting? -Original Message- From: Sterling Jacobson Sent: Thursday, August 17, 2017 10:24 AM To: af@afmug.com Subject: Re: [AFMUG] Ceragon AGAIN, help please! Here is the bent mount. If I can get a replacement part, I guess I'm good to swap it out? -Original Message- From: Af [mailto:af-boun...@afmug.com] On Behalf Of Sterling Jacobson Sent: Thursday, August 17, 2017 10:19 AM To: af@afmug.com Subject: Re: [AFMUG] Ceragon AGAIN, help please! I guess the photos didn't go through because there were three of them? I'll try again in sequence. Check out this antenna photo, there is a wasp caught flying in the lower right, lol -Original Message- From: Af [mailto:af-boun...@afmug.com] On Behalf Of Sterling Jacobson Sent: Thursday, August 17, 2017 10:16 AM To: 'af@afmug.com' <af@afmug.com> Subject: [AFMUG] Ceragon AGAIN, help please! They sent me back my radio in a box with little to no padding. Check it out: https://youtu.be/lCKJjy1jBzg It appears my ODU now has severely damaged/bent mounting and the holes don't line up. They are taking no responsibility for it and want me to buy a mounting part to replace the damaged one. Is that even possible in this case? Attached are the photos for reference. It's been over a year going on with the password 'bug' they didn't admit to, and shipping back and forth within Ceragon. One of their non-tech guys got a hold of it and 'fixed' my password 'bug' supposedly, 'saving' me thousands of dollars they wanted to charge me to even touch the radio. But not sure it was worth it now that the ODU is so damaged I can't mount it back on the antenna. Can I just say, I really loath Ceragon at this point. Their finger pointing and disregard for customers is appalling given I spent over $25k for this radio set orginally (and that was DISCOUNTED from retail $40K+)
Re: [AFMUG] Ceragon AGAIN, help please!
Not sure I understand the problem, but if I can make a part, fix a part etc let me know. I can take the radio home tonight and bring it back Tuesday. -Original Message- From: Sterling Jacobson Sent: Thursday, August 17, 2017 10:18 AM To: af@afmug.com Subject: Re: [AFMUG] Ceragon AGAIN, help please! I guess the photos didn't go through because there were three of them? I'll try again in sequence. Check out this antenna photo, there is a wasp caught flying in the lower right, lol -Original Message- From: Af [mailto:af-boun...@afmug.com] On Behalf Of Sterling Jacobson Sent: Thursday, August 17, 2017 10:16 AM To: 'af@afmug.com' <af@afmug.com> Subject: [AFMUG] Ceragon AGAIN, help please! They sent me back my radio in a box with little to no padding. Check it out: https://youtu.be/lCKJjy1jBzg It appears my ODU now has severely damaged/bent mounting and the holes don't line up. They are taking no responsibility for it and want me to buy a mounting part to replace the damaged one. Is that even possible in this case? Attached are the photos for reference. It's been over a year going on with the password 'bug' they didn't admit to, and shipping back and forth within Ceragon. One of their non-tech guys got a hold of it and 'fixed' my password 'bug' supposedly, 'saving' me thousands of dollars they wanted to charge me to even touch the radio. But not sure it was worth it now that the ODU is so damaged I can't mount it back on the antenna. Can I just say, I really loath Ceragon at this point. Their finger pointing and disregard for customers is appalling given I spent over $25k for this radio set orginally (and that was DISCOUNTED from retail $40K+)
Re: [AFMUG] Ceragon AGAIN, help please!
Here is the bent mount. If I can get a replacement part, I guess I'm good to swap it out? -Original Message- From: Af [mailto:af-boun...@afmug.com] On Behalf Of Sterling Jacobson Sent: Thursday, August 17, 2017 10:19 AM To: af@afmug.com Subject: Re: [AFMUG] Ceragon AGAIN, help please! I guess the photos didn't go through because there were three of them? I'll try again in sequence. Check out this antenna photo, there is a wasp caught flying in the lower right, lol -Original Message- From: Af [mailto:af-boun...@afmug.com] On Behalf Of Sterling Jacobson Sent: Thursday, August 17, 2017 10:16 AM To: 'af@afmug.com' <af@afmug.com> Subject: [AFMUG] Ceragon AGAIN, help please! They sent me back my radio in a box with little to no padding. Check it out: https://youtu.be/lCKJjy1jBzg It appears my ODU now has severely damaged/bent mounting and the holes don't line up. They are taking no responsibility for it and want me to buy a mounting part to replace the damaged one. Is that even possible in this case? Attached are the photos for reference. It's been over a year going on with the password 'bug' they didn't admit to, and shipping back and forth within Ceragon. One of their non-tech guys got a hold of it and 'fixed' my password 'bug' supposedly, 'saving' me thousands of dollars they wanted to charge me to even touch the radio. But not sure it was worth it now that the ODU is so damaged I can't mount it back on the antenna. Can I just say, I really loath Ceragon at this point. Their finger pointing and disregard for customers is appalling given I spent over $25k for this radio set orginally (and that was DISCOUNTED from retail $40K+)
Re: [AFMUG] Ceragon AGAIN, help please!
I guess the photos didn't go through because there were three of them? I'll try again in sequence. Check out this antenna photo, there is a wasp caught flying in the lower right, lol -Original Message- From: Af [mailto:af-boun...@afmug.com] On Behalf Of Sterling Jacobson Sent: Thursday, August 17, 2017 10:16 AM To: 'af@afmug.com' <af@afmug.com> Subject: [AFMUG] Ceragon AGAIN, help please! They sent me back my radio in a box with little to no padding. Check it out: https://youtu.be/lCKJjy1jBzg It appears my ODU now has severely damaged/bent mounting and the holes don't line up. They are taking no responsibility for it and want me to buy a mounting part to replace the damaged one. Is that even possible in this case? Attached are the photos for reference. It's been over a year going on with the password 'bug' they didn't admit to, and shipping back and forth within Ceragon. One of their non-tech guys got a hold of it and 'fixed' my password 'bug' supposedly, 'saving' me thousands of dollars they wanted to charge me to even touch the radio. But not sure it was worth it now that the ODU is so damaged I can't mount it back on the antenna. Can I just say, I really loath Ceragon at this point. Their finger pointing and disregard for customers is appalling given I spent over $25k for this radio set orginally (and that was DISCOUNTED from retail $40K+)
[AFMUG] Ceragon AGAIN, help please!
They sent me back my radio in a box with little to no padding. Check it out: https://youtu.be/lCKJjy1jBzg It appears my ODU now has severely damaged/bent mounting and the holes don't line up. They are taking no responsibility for it and want me to buy a mounting part to replace the damaged one. Is that even possible in this case? Attached are the photos for reference. It's been over a year going on with the password 'bug' they didn't admit to, and shipping back and forth within Ceragon. One of their non-tech guys got a hold of it and 'fixed' my password 'bug' supposedly, 'saving' me thousands of dollars they wanted to charge me to even touch the radio. But not sure it was worth it now that the ODU is so damaged I can't mount it back on the antenna. Can I just say, I really loath Ceragon at this point. Their finger pointing and disregard for customers is appalling given I spent over $25k for this radio set orginally (and that was DISCOUNTED from retail $40K+)
