Password Checking Problem
Hi, I am using @@:Application-Confirm-Password field ID inorder to check whether user's password is right. When the password is not correct, it pops-up the following error message: ARERR [4549] Confirming password is not valid for the current user Set fields active link running a process failed (ARERR 1603) Althought i am trying to store this result in a result field. Now how do i prevent this pop-up... My intent here is to avoid this pop-up and provide a customised error mesg. I am using remedy ARS 6.3 it works good for remedy 7.0 Please do let me know Thanks Manjunath - Bring your gang together. Do your thing. Find your favourite Yahoo! Group. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Field 112 control in ITSM 7
Hi Strauss, What we understand is that you want to add group information to Assignee Group(ID 112), dynamically explicitly. To do this add your own worlflows dynamic groups to your own fields without affecting the default workflows of ITSM 7. This will definitely save your efforts of reinvention from the scratch. Hope this helps... Regards. *Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com * strauss wrote: It has become evident that the ITSM 7 application does not, in fact, implement multi-tenancy properly, only a faint shadow of it. We had been led to believe in all of our discussions with engineers at two different UserWorlds (and had not been able to disprove it in testing) that the permissions of an Incident would be modified to reflect the customer, current owner, and current assigned group throughout the life cycle of the request. This is not, in fact, what is taking place, OOTB, at least not once you have patched through 007. The only permissions being posted to the incident are those of the customer - one group id in field 112. Has anyone had to supplement the ITSM 7 application with workflow that dynamically and explicitly adds group information to field 112 for the assigned support group and the owner group, and removes it as the incident changes assignment/ownership? If not, I guess I will be inventing it from scratch - this HAS to work. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Value too large for the meta table FIELD_DISPROP table!!!
It is a Unicode setup, and I had set the environment variable NLS_LANG on the database server to American_America.UTF8 Does this have to be setup in the ardbc.cfg file too? If so what is the paramter name? Joe - Original Message From: Walters, Mark [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, May 13, 2008 5:14:32 PM Subject: Re: Value too large for the meta table FIELD_DISPROP table!!! ** Joe, Is this a Unicode ARS installation and which platform is it on? Does the view contain accented characters? If so it may be that the NLS_LANG is not set correctly – for Unicode systems it should end .AL32UTF8 Mark Walters The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or support representative for BMC Software, Inc. From:Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: 13 May 2008 21:45 To: arslist@ARSLIST.ORG Subject: Value too large for the meta table FIELD_DISPROP table!!! ** I got this strange error when the SLM install script was trying to import one of the views. This is strange considering that a value being inserted into a meta data table should not have technically overshot the column length.. Failure during SQL operation to the database: ORA-12899: value too large for column ARADMIN701.FIELD_DISPPROP.PROPSHORT (actual: 270, maximum: 255) (ARERR 552) It looks like the data that needs to be written to this column is 15 characters too large.. Has anyone else seen a problem like this and if so how did you'll get around it? I'm not quite excited by the thought of having to alter a meta data table although that seems to be the only logical thing to do given this situation.. Cheers Joe D'Souza __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Creating a view in Remedy using dblink?
Can somebody tell me if it's possible to create a form in Remedy which is a view created using dblink? If yes, which document describes this? I have searched through all the docs and couldn't find it. TIA Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Is it possible to generate a XSD-file from cmdbdriver???
Hi all, I can export a definition file from cmdbdriver. Is it possible to generate a xsd file (as W3C standard) from definition file or directly from cmdbdriver. I need a xsd file to import CIs as xml file thru cmdbdriver? I found only some samples of xsd files on the filesystem. We're using CMDB 2.1p1 with additional classes on sun solaris10. with best regards, marc ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Value too large for the meta table FIELD_DISPROP table!!!
What platform is the ARS server running on? You mention ardb.cfg so is it Windows? The Oracle client used by ARS needs to have NLS_LANG set. On Windows it is a registry key - exactly which one depends on the type of Oracle client installed. On Unix this can be done via the arsystem script or an environment variable. I suspect you may find a registry key where NLS_LANG is set to lang_country.WE8MSWIN1252 on the ARS server system. Database server NLS_LENGTH_SEMANTICS = BYTE NLS_CHARACTERSET = language_country.UTF8 (or AL32UTF8) Database CLIENT NLS_LANG = language_country.UTF8 (or AL32UTF8) Mark From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: 14 May 2008 12:16 To: arslist@ARSLIST.ORG Subject: Re: Value too large for the meta table FIELD_DISPROP table!!! ** It is a Unicode setup, and I had set the environment variable NLS_LANG on the database server to American_America.UTF8 Does this have to be setup in the ardbc.cfg file too? If so what is the paramter name? Joe - Original Message From: Walters, Mark [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, May 13, 2008 5:14:32 PM Subject: Re: Value too large for the meta table FIELD_DISPROP table!!! ** Joe, Is this a Unicode ARS installation and which platform is it on? Does the view contain accented characters? If so it may be that the NLS_LANG is not set correctly - for Unicode systems it should end .AL32UTF8 Mark Walters The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or support representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: 13 May 2008 21:45 To: arslist@ARSLIST.ORG Subject: Value too large for the meta table FIELD_DISPROP table!!! ** I got this strange error when the SLM install script was trying to import one of the views. This is strange considering that a value being inserted into a meta data table should not have technically overshot the column length.. Failure during SQL operation to the database: ORA-12899: value too large for column ARADMIN701.FIELD_DISPPROP.PROPSHORT (actual: 270, maximum: 255) (ARERR 552) It looks like the data that needs to be written to this column is 15 characters too large.. Has anyone else seen a problem like this and if so how did you'll get around it? I'm not quite excited by the thought of having to alter a meta data table although that seems to be the only logical thing to do given this situation.. Cheers Joe D'Souza __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Value too large for the meta table FIELD_DISPROP table!!!
Thank you.. I'll check these settings as soon as I get to work.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Walters, Mark Sent: Wednesday, May 14, 2008 7:48 AM To: arslist@ARSLIST.ORG Subject: Re: Value too large for the meta table FIELD_DISPROP table!!! ** What platform is the ARS server running on? You mention ardb.cfg so is it Windows? The Oracle client used by ARS needs to have NLS_LANG set. On Windows it is a registry key – exactly which one depends on the type of Oracle client installed. On Unix this can be done via the arsystem script or an environment variable. I suspect you may find a registry key where NLS_LANG is set to lang_country.WE8MSWIN1252 on the ARS server system. Database server NLS_LENGTH_SEMANTICS = BYTE NLS_CHARACTERSET = language_country.UTF8 (or AL32UTF8) Database CLIENT NLS_LANG = language_country.UTF8 (or AL32UTF8) Mark From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: 14 May 2008 12:16 To: arslist@ARSLIST.ORG Subject: Re: Value too large for the meta table FIELD_DISPROP table!!! ** It is a Unicode setup, and I had set the environment variable NLS_LANG on the database server to American_America.UTF8 Does this have to be setup in the ardbc.cfg file too? If so what is the paramter name? Joe - Original Message From: Walters, Mark [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, May 13, 2008 5:14:32 PM Subject: Re: Value too large for the meta table FIELD_DISPROP table!!! ** Joe, Is this a Unicode ARS installation and which platform is it on? Does the view contain accented characters? If so it may be that the NLS_LANG is not set correctly – for Unicode systems it should end .AL32UTF8 Mark Walters The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or support representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: 13 May 2008 21:45 To: arslist@ARSLIST.ORG Subject: Value too large for the meta table FIELD_DISPROP table!!! ** I got this strange error when the SLM install script was trying to import one of the views. This is strange considering that a value being inserted into a meta data table should not have technically overshot the column length.. Failure during SQL operation to the database: ORA-12899: value too large for column ARADMIN701.FIELD_DISPPROP.PROPSHORT (actual: 270, maximum: 255) (ARERR 552) It looks like the data that needs to be written to this column is 15 characters too large.. Has anyone else seen a problem like this and if so how did you'll get around it? I'm not quite excited by the thought of having to alter a meta data table although that seems to be the only logical thing to do given this situation.. Cheers Joe D'Souza No virus found in this outgoing message. Checked by AVG. Version: 7.5.524 / Virus Database: 269.23.16/1430 - Release Date: 5/13/2008 7:31 AM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Passing parameter to Crystal Report
Hi list, I am thinking of the idea of having reports based on a user's selection. User with the search criteria finds required records and then all (or only selected) records are to be displayed as multiple crystal reports But the problem is how to build the qualification string of selected IDs which is to be passed to crystal. If there is an another way of achieving this functionality, I'll appreciate any ideas. Marek ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Passing parameter to Crystal Report
Hi Marek, I dunno what exactly u r looking for, but the Open Window action of your activelink will allow you to put a qualification that automatically gets passed to crystal. Cheers, Murtuza. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Marek Marek Sent: Wednesday, May 14, 2008 5:39 PM To: arslist@ARSLIST.ORG Subject: Passing parameter to Crystal Report ** Hi list, I am thinking of the idea of having reports based on a user's selection. User with the search criteria finds required records and then all (or only selected) records are to be displayed as multiple crystal reports But the problem is how to build the qualification string of selected IDs which is to be passed to crystal. If there is an another way of achieving this functionality, I'll appreciate any ideas. Marek __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Visit our website at http://www.ubs.com This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mails are not encrypted and cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. This message is provided for informational purposes and should not be construed as a solicitation or offer to buy or sell any securities or related financial instruments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Creating a view in Remedy using dblink?
Ouch, you don't provide much information. Then again, I guess I can answer anyway. Are you running Oracle and referring to a linked table on a remote database? And you want to create a View Form on top of that? You have to make sure that whatever database user Remedy uses (by default ARAdmin) has appropriate permissions on these database objects. After that you can add a View Form as usual. Check the Integrating... document for information on that: http://documents.bmc.com/supportu/documents/93/94/69394/69394.pdf For more information you can also refer to this link below, from the ARSList Archives. http://www.nabble.com/Oracle-View-Forms-tp8676950p8678435.html HTH, Michiel Beijen On Wed, May 14, 2008 at 1:28 PM, Ravi [EMAIL PROTECTED] wrote: Can somebody tell me if it's possible to create a form in Remedy which is a view created using dblink? If yes, which document describes this? I have searched through all the docs and couldn't find it. TIA Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
More than 2 gigs of memory on Tomcat?
Hi all. We've recently deployed ITSM 7 and have our users using the mid-tier. We have dual web servers using a load balancer but we're having some performance issues. We've got plenty of memory on the server, it isn't taxed but Tomcat won't allow us to start up w/ more than 1.7 gigs of memory (which it is always topped out at). Anybody know how to get it to run w/ more memory? Thanks all!!! Jack Covert Corporate IT Enterprise Systems Management Remedy Support Team Remedy Support Team Home Page http://collaborate.mckesson.com/sites/esm/remedy http://collaborate.mckesson.com/sites/esm/remedy ESM - Leveraging the power of automation for the benefit of the business ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: SYS:Notification Messages
That worked Kevin! THANK YOU VERY MUCH!! I was looking in the Transate Filter for Change. Appreciate your help If you don't mind I would love to read that document that you got from BMC on Notifications. Kind regards, Ty On 5/13/08, Kevin Shaffer [EMAIL PROTECTED] wrote: Which notification are you trying to add the Change Type field to? I have added it to the Approval notifications and all I had to do was add the following set field to the filter , NTE:SHR:TranslateNotificationMessageAPR_135. Set zID Translation Text to REPLACE($zID Translation Text$, #Change Type#, $Change Type$) Date: Tue, 13 May 2008 21:42:15 +0100 From: [EMAIL PROTECTED] Subject: Re: Question: SYS:Notification Messages To: arslist@ARSLIST.ORG Hhmm... If I were sure that there was a value in that change record for Change Type, the only next step I would take would be to log it and ensure that the Z field is getting set as the filter indicates. Other than that, I don't have any more rabbits up my sleeve - sorry. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Tuesday, May 13, 2008 3:13 PM To: arslist@ARSLIST.ORG Subject: Re: Question: SYS:Notification Messages Thanks Lisa - I found the one for Change NTE:SHR:TranslateNotificationMessageCRQ1_125 and it does have a translation for #Change Type#, but it is not working. Any other suggestions? Thanks again. Ty On 5/13/08, Lisa Westerfield [EMAIL PROTECTED] wrote: I've found that there are additional filters that translate the #fieldname# from the SYS:form into the $fieldname$ variables that we're use to seeing. For example, take a look at this filter: NTE:SHR:TranslateNotificationMessageINC1_100 It very well could be the one that you need to modify for your change. Hope that helps, LisaD -Original Message- From: Action Request System discussion list(ARSList) [mailto ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Password Checking Problem
According to the 6.3 docs it is supposed to generate the error. Application-Confirm-Password password Validates if the password is the password for the current user. For password, you can use a reference to field 102, which is the password field. Returns ARERR 4549 or no error: - No error-Indicates success of the password confirmation, with a returned value of NULL. - ARERR 4549-Indicates failure of the password confirmation. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of manjunath badiger Sent: Wednesday, May 14, 2008 4:27 AM To: arslist@ARSLIST.ORG Subject: Password Checking Problem ** Hi, I am using @@:Application-Confirm-Password field ID inorder to check whether user's password is right. When the password is not correct, it pops-up the following error message: ARERR [4549] Confirming password is not valid for the current user Set fields active link running a process failed (ARERR 1603) Althought i am trying to store this result in a result field. Now how do i prevent this pop-up... My intent here is to avoid this pop-up and provide a customised error mesg. I am using remedy ARS 6.3 it works good for remedy 7.0 Please do let me know Thanks Manjunath Bring your gang together. Do your thing. Find your favourite Yahoo! Group. http://in.rd.yahoo.com/tagline_groups_9/*http://in.promos.yahoo.com/gro ups/ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Question: Overview Console
Currently when I make changes to the Overview Console I STOP and RESTART Remedy Services. Is there another way of restting the Overview Console without stopping and restarting Remedy Services? Thanks! Ty ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: Overview Console
You shouldn't have to stop/restart anything unless you're making changes that call vendor forms. Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, May 14, 2008 10:42 AM To: arslist@ARSLIST.ORG Subject: Question: Overview Console Currently when I make changes to the Overview Console I STOP and RESTART Remedy Services. Is there another way of restting the Overview Console without stopping and restarting Remedy Services? Thanks! Ty ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Import into HPD:HelpDesk ARS 6.3
Jamie, If you can give us some more information about your environment and what you are using for the automation, we can probably give you more assistance. an example would be ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries Oracle on a remote server Windows 2003 4 gig on app server and 8 gig on DB server Claire From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heinzel, Jamie Sent: Tuesday, May 13, 2008 1:45 PM To: arslist@ARSLIST.ORG Subject: Re: Import into HPD:HelpDesk ARS 6.3 ** Thanks for all your help and guidance on this, I'll try what you said and see how it goes. Jamie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Tuesday, May 13, 2008 1:49 PM To: arslist@ARSLIST.ORG Subject: Re: Import into HPD:HelpDesk ARS 6.3 Jamie, Without knowing all of the ins and outs of your environment and exactly what you are trying to do it's hard to say what the best route may be, but if it were me, I would probably create a Display Only staging form with just the fields that are being imported. I would have workflow that executes On Merge to push the data from the staging form into the HPD:HelpDesk form (as this will cause a submit and all workflow that executes on submit will execute). There's many ways to skin this cat, this is just one of them. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heinzel, Jamie Sent: Tuesday, May 13, 2008 1:40 PM To: arslist@ARSLIST.ORG Subject: Re: Import into HPD:HelpDesk ARS 6.3 No this is going to be an ongoing process. I'm still trying to figure out the best way to do it, so all options are on the table. I think it's obvious from my posts that I'm fairly new to Remedy. This is part of a larger automation project that I'm working on and scripted creation of Remedy profiles and tickets are part of it. Jamie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Tuesday, May 13, 2008 1:32 PM To: arslist@ARSLIST.ORG Subject: Re: Import into HPD:HelpDesk ARS 6.3 To Rick's point: The issue you are running into, I believe, is that none of the filter workflow associated with generating a help desk ticket executes on merge, therefore, the SHR:ConsolidatedList form isn't going to be populated. If this is going to be an ongoing process you will need to modify some of the out-of-the-box filter workflow. If it's a one-time thing you could, conceivable, find a way to trigger the push OR export what you have imported and import that export into the SHR:ConsolidatedList. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, May 13, 2008 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Import into HPD:HelpDesk ARS 6.3 ** The support console is sourced in the SHR:ConsolidatedList form. You will need to look at the workflow that pushes to there when a Help Desk record is created, and ensure that workflow fires when you import your tickets. Rick On Tue, May 13, 2008 at 10:01 AM, Heinzel, Jamie [EMAIL PROTECTED] wrote: ** I'm looking for some assistance in importing from a csv into HPD:HelpDesk to create tickets as part of a batch process when a new user is set up. I have the import working, but it doesn't seem that the tickets are showing up in Remedy User. They show up if I do a search for open tickets, but they aren't showing up in the support console for some reason. I can provide any additional information that is needed to help out. If someone has done this before or if someone can point me in the right direction it would be great. Thanks in advance, Jamie This communication may contain confidential Protected Health Information. This information is intended only for the use of the individual or entity to which it is addressed. The authorized recipient of this information is prohibited from disclosing this information to any other party unless required to do so by law or regulation and is required to destroy the information after its stated need has been fulfilled. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or action taken in reliance on the contents of these documents is strictly prohibited by federal law. If you have received this information in error, please notify the sender immediately and arrange for the return or destruction of these documents. __ This email has been scanned by
Re: Question: Overview Console
I added Assigned Group and added 3 new records to SHR:ARDBCFields. On 5/14/08, Gayford, Matthew C. [EMAIL PROTECTED] wrote: You shouldn't have to stop/restart anything unless you're making changes that call vendor forms. Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, May 14, 2008 10:42 AM To: arslist@ARSLIST.ORG Subject: Question: Overview Console Currently when I make changes to the Overview Console I STOP and RESTART Remedy Services. Is there another way of restting the Overview Console without stopping and restarting Remedy Services? Thanks! Ty ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: Overview Console
You will need to restart the Plug-in server. Audrey H. Franklin Senior Systems Analyst ITS-ECOMS New York University Tel: 212.998.1146 [EMAIL PROTECTED] - Original Message - From: T. Dee [EMAIL PROTECTED] Date: Wednesday, May 14, 2008 10:54 am Subject: Re: Question: Overview Console To: arslist@ARSLIST.ORG I added Assigned Group and added 3 new records to SHR:ARDBCFields. On 5/14/08, Gayford, Matthew C. [EMAIL PROTECTED] wrote: You shouldn't have to stop/restart anything unless you're making changes that call vendor forms. Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, May 14, 2008 10:42 AM To: arslist@ARSLIST.ORG Subject: Question: Overview Console Currently when I make changes to the Overview Console I STOP and RESTART Remedy Services. Is there another way of restting the Overview Console without stopping and restarting Remedy Services? Thanks! Ty ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
MidTier and Global Fields
I am getting the following error message on MT 7.0.1 p7 and MT 6.3p20 when a form opens: The current global field values are too large to be stored (ARERR 9360) On the form there are several global fields and they are all size 0. I have work flow that walks a table and builds a very large string of values and sets the end value into a global field. I have narrowed it down to a size limitation of 1059 characters. If there are more than that I get the error. This does not happen on the 6.3p20 User Tool. Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Debugging runmacro in ARS 6.3
Hello Listers, ARS 6.3 Patch 21 MS SQLServer 2000 I am trying to update a runmacro used in an Escalation Run Process. Is there anyway to debug the runmacro to see why it stopped working? The macro logs in as a valid user. Performs a query passed in by the -p parameter and Reports To File a simple tab delimited ARS Report. This newly recorded macro works in the WUT but will not produce any output when executed with runmacro. I have all of the paths specified. and the servername is fully qualified in the macro as well as with the -x parameter. Workflow.log doesn't get activated by the runmacro and there is little to see in the API, SQL and Escalation logs. I guess I'm looking for the verbose switch? TIA, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: MidTier and Global Fields
I believe on the Web a Global field is stored as a cookie so you have to deal with the limitations of cookies by the browser. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Wednesday, May 14, 2008 10:17 AM To: arslist@ARSLIST.ORG Subject: MidTier and Global Fields ** I am getting the following error message on MT 7.0.1 p7 and MT 6.3p20 when a form opens: The current global field values are too large to be stored (ARERR 9360) On the form there are several global fields and they are all size 0. I have work flow that walks a table and builds a very large string of values and sets the end value into a global field. I have narrowed it down to a size limitation of 1059 characters. If there are more than that I get the error. This does not happen on the 6.3p20 User Tool. Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
synchronization of servers
Dear Listers! There will be major changes in our Remedy system architecture soon and we are trying to be prepared with a concept to support it. Our company currently uses one production server for ticketing purpose. The server is located in Europe. According to the new plans, there will be a new production server deployed for the USA region. Both these servers has to be real-time synchronized and they would have to contain the same case related data, so that they can replace each other in case of failures or outages. The no-brainer solution of course would be DSO. But considering the amount of data to be transferred, our belief is that with DSO the overhead on the systems will be huge and this leads to intensive network traffic that would cause performance problems for us. We are planning to use a solution based on a database syncronization product called Shareplex for Oracle. Does anyone of you have experience in synchronizing Remedy using this product? What are you guys using for syncing your systems? I would appreciate if you shared your ideas with me. Thanks, Zoltan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: synchronization of servers
I don't have any experience with this product, but I will say that by doing your syncing via DB replication, I think you're on the right track. It's the fastest way I know of to do what you're doing. Rick On Wed, May 14, 2008 at 8:43 AM, Zoltán Nemes [EMAIL PROTECTED] wrote: ** Dear Listers! There will be major changes in our Remedy system architecture soon and we are trying to be prepared with a concept to support it. Our company currently uses one production server for ticketing purpose. The server is located in Europe. According to the new plans, there will be a new production server deployed for the USA region. Both these servers has to be real-time synchronized and they would have to contain the same case related data, so that they can replace each other in case of failures or outages. The no-brainer solution of course would be DSO. But considering the amount of data to be transferred, our belief is that with DSO the overhead on the systems will be huge and this leads to intensive network traffic that would cause performance problems for us. We are planning to use a solution based on a database syncronization product called Shareplex for Oracle. Does anyone of you have experience in synchronizing Remedy using this product? What are you guys using for syncing your systems? I would appreciate if you shared your ideas with me. Thanks, Zoltan __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: email question
I never did see a response to this, so I'll repost it. Basically, I have a filter that does an email notification. In the User Name: field, I have $Originator$; $data_Alt Approval Manager$; $data_Approval Manager$; $data_Purchaser$ This gets translated to the users that are in the field just fine, but it's not looking up their email addresses from the user form, It's just trying to send the email to the literal value that is in that field. For instance, if Bob.Smith is in data_Alt Approval Manager, then it is trying to send an email to Bob.Smith instead of [EMAIL PROTECTED], which would be in his user account. Any suggestions? Am I using the wrong delimiter? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Gary Opela (Corporate) Sent: Tuesday, May 13, 2008 3:08 PM To: 'arslist@ARSLIST.ORG' Subject: email question I am doing a notify filter that uses email. On the Recipient line, I'm specifying a mix of field values and groups. I currently have the recipient set as: $Originator$; Finance; Contracts; $data_Purchaser$ Originator and data_Purchaser fields, Finance and Contracts are groups. I want the email to go out to the Originator, the data_Purchaser, and everyone in contracts and finance. I'm having a few issues that I'm not yet sure from where they are coming. I just wanted to make sure I had this part of it correct first. Any comments? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: email question
Gary - in the filter in the Mechanism did you select Email? Try selecting User Default or Cross Reference and see if that will go get the correct value for you. :-) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Wednesday, May 14, 2008 8:53 AM To: arslist@ARSLIST.ORG Subject: Re: email question I never did see a response to this, so I'll repost it. Basically, I have a filter that does an email notification. In the User Name: field, I have $Originator$; $data_Alt Approval Manager$; $data_Approval Manager$; $data_Purchaser$ This gets translated to the users that are in the field just fine, but it's not looking up their email addresses from the user form, It's just trying to send the email to the literal value that is in that field. For instance, if Bob.Smith is in data_Alt Approval Manager, then it is trying to send an email to Bob.Smith instead of [EMAIL PROTECTED], which would be in his user account. Any suggestions? Am I using the wrong delimiter? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Gary Opela (Corporate) Sent: Tuesday, May 13, 2008 3:08 PM To: 'arslist@ARSLIST.ORG' Subject: email question I am doing a notify filter that uses email. On the Recipient line, I'm specifying a mix of field values and groups. I currently have the recipient set as: $Originator$; Finance; Contracts; $data_Purchaser$ Originator and data_Purchaser fields, Finance and Contracts are groups. I want the email to go out to the Originator, the data_Purchaser, and everyone in contracts and finance. I'm having a few issues that I'm not yet sure from where they are coming. I just wanted to make sure I had this part of it correct first. Any comments? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: email question
Issue solved. A former co-worker sent the following to me off-list: 4 In the User Name field, enter the name of the users or groups to notify. You can enter a maximum of 255 characters. Use the User Name list to insert fields or keywords. Click the text edit button to open a Text dialog box for easier data entry. 74 Chapter 4-Specifying workflow actions BMC Remedy Action Request System 7.0 To specify one or more recipients, enter any of the following choices separated by hard returns (the server evaluates each line separately): AR System user logins AR System groups This option enables you to send notifications to all members of a group simultaneously. When you include a group in a notification, you are not notifying the group itself but rather the individuals in the group. The group name expands the notification to each individual. Do not put the group name in dollar signs ($) or in quotation marks. Do not use group notifications as an email system for broadcast items because the server processes a notification for each member. An email alias is more efficient. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M Sent: Wednesday, May 14, 2008 10:59 AM To: arslist@ARSLIST.ORG Subject: Re: email question Gary - in the filter in the Mechanism did you select Email? Try selecting User Default or Cross Reference and see if that will go get the correct value for you. :-) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Wednesday, May 14, 2008 8:53 AM To: arslist@ARSLIST.ORG Subject: Re: email question I never did see a response to this, so I'll repost it. Basically, I have a filter that does an email notification. In the User Name: field, I have $Originator$; $data_Alt Approval Manager$; $data_Approval Manager$; $data_Purchaser$ This gets translated to the users that are in the field just fine, but it's not looking up their email addresses from the user form, It's just trying to send the email to the literal value that is in that field. For instance, if Bob.Smith is in data_Alt Approval Manager, then it is trying to send an email to Bob.Smith instead of [EMAIL PROTECTED], which would be in his user account. Any suggestions? Am I using the wrong delimiter? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Gary Opela (Corporate) Sent: Tuesday, May 13, 2008 3:08 PM To: 'arslist@ARSLIST.ORG' Subject: email question I am doing a notify filter that uses email. On the Recipient line, I'm specifying a mix of field values and groups. I currently have the recipient set as: $Originator$; Finance; Contracts; $data_Purchaser$ Originator and data_Purchaser fields, Finance and Contracts are groups. I want the email to go out to the Originator, the data_Purchaser, and everyone in contracts and finance. I'm having a few issues that I'm not yet sure from where they are coming. I just wanted to make sure I had this part of it correct first. Any comments? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: synchronization of servers
The issue with DB Sync is that logically youwould need a server-group to do this. In the past DSO has never been an issue of performance in my experiance. On Wed, May 14, 2008 at 8:48 AM, Rick Cook [EMAIL PROTECTED] wrote: ** I don't have any experience with this product, but I will say that by doing your syncing via DB replication, I think you're on the right track. It's the fastest way I know of to do what you're doing. Rick On Wed, May 14, 2008 at 8:43 AM, Zoltán Nemes [EMAIL PROTECTED] wrote: ** Dear Listers! There will be major changes in our Remedy system architecture soon and we are trying to be prepared with a concept to support it. Our company currently uses one production server for ticketing purpose. The server is located in Europe. According to the new plans, there will be a new production server deployed for the USA region. Both these servers has to be real-time synchronized and they would have to contain the same case related data, so that they can replace each other in case of failures or outages. The no-brainer solution of course would be DSO. But considering the amount of data to be transferred, our belief is that with DSO the overhead on the systems will be huge and this leads to intensive network traffic that would cause performance problems for us. We are planning to use a solution based on a database syncronization product called Shareplex for Oracle. Does anyone of you have experience in synchronizing Remedy using this product? What are you guys using for syncing your systems? I would appreciate if you shared your ideas with me. Thanks, Zoltan __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- If it were not for the gutter, my mind would be homeless! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Import into HPD:HelpDesk ARS 6.3
If you can use web-services, you can also use the standard OOB Web Service: HelpDesk_Submit_Service, else you must create a queueing form and do the push into incident as previously suggested... HTH Robert On Wed, May 14, 2008 at 7:46 AM, Sanford, Claire [EMAIL PROTECTED] wrote: ** Jamie, If you can give us some more information about your environment and what you are using for the automation, we can probably give you more assistance. an example would be ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries Oracle on a remote server Windows 2003 4 gig on app server and 8 gig on DB server Claire -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Heinzel, Jamie *Sent:* Tuesday, May 13, 2008 1:45 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Import into HPD:HelpDesk ARS 6.3 ** Thanks for all your help and guidance on this, I'll try what you said and see how it goes. Jamie -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Scott Parrish *Sent:* Tuesday, May 13, 2008 1:49 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Import into HPD:HelpDesk ARS 6.3 Jamie, Without knowing all of the ins and outs of your environment and exactly what you are trying to do it's hard to say what the best route may be, but if it were me, I would probably create a Display Only staging form with just the fields that are being imported. I would have workflow that executes On Merge to push the data from the staging form into the HPD:HelpDesk form (as this will cause a submit and all workflow that executes on submit will execute). There's many ways to skin this cat, this is just one of them. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Heinzel, Jamie *Sent:* Tuesday, May 13, 2008 1:40 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Import into HPD:HelpDesk ARS 6.3 No this is going to be an ongoing process. I'm still trying to figure out the best way to do it, so all options are on the table. I think it's obvious from my posts that I'm fairly new to Remedy. This is part of a larger automation project that I'm working on and scripted creation of Remedy profiles and tickets are part of it. Jamie -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Scott Parrish *Sent:* Tuesday, May 13, 2008 1:32 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Import into HPD:HelpDesk ARS 6.3 To Rick's point: The issue you are running into, I believe, is that none of the filter workflow associated with generating a help desk ticket executes on merge, therefore, the SHR:ConsolidatedList form isn't going to be populated. If this is going to be an ongoing process you will need to modify some of the out-of-the-box filter workflow. If it's a one-time thing you could, conceivable, find a way to trigger the push OR export what you have imported and import that export into the SHR:ConsolidatedList. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Tuesday, May 13, 2008 1:16 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Import into HPD:HelpDesk ARS 6.3 ** The support console is sourced in the SHR:ConsolidatedList form. You will need to look at the workflow that pushes to there when a Help Desk record is created, and ensure that workflow fires when you import your tickets. Rick On Tue, May 13, 2008 at 10:01 AM, Heinzel, Jamie [EMAIL PROTECTED] wrote: ** I'm looking for some assistance in importing from a csv into HPD:HelpDesk to create tickets as part of a batch process when a new user is set up. I have the import working, but it doesn't seem that the tickets are showing up in Remedy User. They show up if I do a search for open tickets, but they aren't showing up in the support console for some reason. I can provide any additional information that is needed to help out. If someone has done this before or if someone can point me in the right direction it would be great. Thanks in advance, Jamie -- This communication may contain confidential Protected Health Information. This information is intended only for the use of the individual or entity to which it is addressed. The authorized recipient of this information is prohibited from disclosing this information to any other party unless required to do so by law or regulation and is required to destroy the information after its stated need has been fulfilled. If you are not the intended recipient, you are hereby
Re: synchronization of servers
In many environments, DSO will work just fine. Where the network performance is less than optimal, I wouldn't probably choose it as my first option. I have seen it at times not handle hiccups very well (though that was a couple of versions ago), and if that is still a possibility, given his requirement, that would be a potential problem at a critical time. Rick On Wed, May 14, 2008 at 9:09 AM, Robert Molenda [EMAIL PROTECTED] wrote: ** The issue with DB Sync is that logically youwould need a server-group to do this. In the past DSO has never been an issue of performance in my experiance. On Wed, May 14, 2008 at 8:48 AM, Rick Cook [EMAIL PROTECTED] wrote: ** I don't have any experience with this product, but I will say that by doing your syncing via DB replication, I think you're on the right track. It's the fastest way I know of to do what you're doing. Rick On Wed, May 14, 2008 at 8:43 AM, Zoltán Nemes [EMAIL PROTECTED] wrote: ** Dear Listers! There will be major changes in our Remedy system architecture soon and we are trying to be prepared with a concept to support it. Our company currently uses one production server for ticketing purpose. The server is located in Europe. According to the new plans, there will be a new production server deployed for the USA region. Both these servers has to be real-time synchronized and they would have to contain the same case related data, so that they can replace each other in case of failures or outages. The no-brainer solution of course would be DSO. But considering the amount of data to be transferred, our belief is that with DSO the overhead on the systems will be huge and this leads to intensive network traffic that would cause performance problems for us. We are planning to use a solution based on a database syncronization product called Shareplex for Oracle. Does anyone of you have experience in synchronizing Remedy using this product? What are you guys using for syncing your systems? I would appreciate if you shared your ideas with me. Thanks, Zoltan __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- If it were not for the gutter, my mind would be homeless! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: synchronization of servers
I used Shareplex a couple companies ago. I think they're still using it. We were replicating between 2 production server and 2 reporting servers. It worked great and I'd definitely use it again if I was on Oracle and had money to burn. We also tried to switch out Shareplex with DSO to try and save cost but the performance wasn't good enough with DSO for our requirements. As it was put to us by one of the DSO architects It's DSO, not Replico :) - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings Loan Association, F.A. Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Zoltán Nemes Sent: Wednesday, May 14, 2008 8:44 AM To: arslist@ARSLIST.ORG Subject: synchronization of servers ** Dear Listers! There will be major changes in our Remedy system architecture soon and we are trying to be prepared with a concept to support it. Our company currently uses one production server for ticketing purpose. The server is located in Europe. According to the new plans, there will be a new production server deployed for the USA region. Both these servers has to be real-time synchronized and they would have to contain the same case related data, so that they can replace each other in case of failures or outages. The no-brainer solution of course would be DSO. But considering the amount of data to be transferred, our belief is that with DSO the overhead on the systems will be huge and this leads to intensive network traffic that would cause performance problems for us. We are planning to use a solution based on a database syncronization product called Shareplex for Oracle. Does anyone of you have experience in synchronizing Remedy using this product? What are you guys using for syncing your systems? I would appreciate if you shared your ideas with me. Thanks, Zoltan __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
AD and CTM:People
Hi, AR System: 7.0.1 Thru workflow, data is passed from Active Directory into Remedy vendor tables then thru escalations into Remedy CTM:People. We have users that sometimes enter the field values in upper/lower case. Whenever they enter uppercase/lower case or leave certain fields BLANK, the record does not get into the CTM:People form. I would like to build workflow that changes the case to LOWERCASE and does error-checking on records that come from AD that don't make it into the CTM:People form. Am I approaching this correctly, or is there a better way? **Wondering what's for Dinner Tonight? Get new twists on family favorites at AOL Food. (http://food.aol.com/dinner-tonight?NCID=aolfod000301) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Errors when trying to Use the CI Relationship Viewer
When I open the CI Relationship View from the CMDB console, I get the error below. I have checked the mid-tier (running version 7.0.01) and Data Visuatization Module is on. Everything else appears to be working (Change Calandar for example). What am I missing (and Axton or Matt be nice). As always thanks, Howard HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Servlet execution threw an exception at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:222) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:146) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:209) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:144) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948) at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2358) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596) at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:118) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:116) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948) at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:152) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705) at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683) at java.lang.Thread.run(Thread.java:534) root cause java.lang.UnsupportedClassVersionError: com/bmc/cmdb/viewer/CiViewerMain (Unsupported major.minor version 49.0) at java.lang.ClassLoader.defineClass0(Native Method) at java.lang.ClassLoader.defineClass(ClassLoader.java:539) at java.security.SecureClassLoader.defineClass(SecureClassLoader.java:123) at java.net.URLClassLoader.defineClass(URLClassLoader.java:251) at java.net.URLClassLoader.access$100(URLClassLoader.java:55) at java.net.URLClassLoader$1.run(URLClassLoader.java:194) at java.security.AccessController.doPrivileged(Native Method) at java.net.URLClassLoader.findClass(URLClassLoader.java:187) at java.lang.ClassLoader.loadClass(ClassLoader.java:289) at java.lang.ClassLoader.loadClass(ClassLoader.java:235) at com.remedy.arsys.plugincontainer.impl.PluginFactory$PluginInfo.getPlugin(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginFactory.getInstance(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContextImpl.init(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContainer.setupEnv(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContainer.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:716) at javax.servlet.http.HttpServlet.service(HttpServlet.java:809) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:200) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:146) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:209) at
Re: synchronization of servers
The only caveat that I would put on this is that if you are doing total db sync then you would need to do development on only one of the servers (or deploys as it may be) and then restart the other remedy server after the modifications were made, or run an arsignal. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, May 14, 2008 9:49 AM To: arslist@ARSLIST.ORG Subject: Re: synchronization of servers ** I don't have any experience with this product, but I will say that by doing your syncing via DB replication, I think you're on the right track. It's the fastest way I know of to do what you're doing. Rick On Wed, May 14, 2008 at 8:43 AM, Zoltán Nemes [EMAIL PROTECTED] wrote: ** Dear Listers! There will be major changes in our Remedy system architecture soon and we are trying to be prepared with a concept to support it. Our company currently uses one production server for ticketing purpose. The server is located in Europe. According to the new plans, there will be a new production server deployed for the USA region. Both these servers has to be real-time synchronized and they would have to contain the same case related data, so that they can replace each other in case of failures or outages. The no-brainer solution of course would be DSO. But considering the amount of data to be transferred, our belief is that with DSO the overhead on the systems will be huge and this leads to intensive network traffic that would cause performance problems for us. We are planning to use a solution based on a database syncronization product called Shareplex for Oracle. Does anyone of you have experience in synchronizing Remedy using this product? What are you guys using for syncing your systems? I would appreciate if you shared your ideas with me. Thanks, Zoltan __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Errors when trying to Use the CI Relationship Viewer
Howard: What version of Apache httpd and tomcat are you running? --Phil - Original Message From: Howard Richter [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, May 14, 2008 9:59:11 AM Subject: Errors when trying to Use the CI Relationship Viewer ** When I open the CI Relationship View from the CMDB console, I get the error below. I have checked the mid-tier (running version 7.0.01) and Data Visuatization Module is on. Everything else appears to be working (Change Calandar for example). What am I missing (and Axton or Matt be nice). As always thanks, Howard HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Servlet execution threw an exception at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:222) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:146) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:209) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:144) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948) at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2358) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596) at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:118) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:116) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948) at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:152) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705) at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683) at java.lang.Thread.run(Thread.java:534) root cause java.lang.UnsupportedClassVersionError: com/bmc/cmdb/viewer/CiViewerMain (Unsupported major.minor version 49.0) at java.lang.ClassLoader.defineClass0(Native Method) at java.lang.ClassLoader.defineClass(ClassLoader.java:539) at java.security.SecureClassLoader.defineClass(SecureClassLoader.java:123) at java.net.URLClassLoader.defineClass(URLClassLoader.java:251) at java.net.URLClassLoader.access$100(URLClassLoader.java:55) at java.net.URLClassLoader$1.run(URLClassLoader.java:194) at java.security.AccessController.doPrivileged(Native Method) at java.net.URLClassLoader.findClass(URLClassLoader.java:187) at java.lang.ClassLoader.loadClass(ClassLoader.java:289) at java.lang.ClassLoader.loadClass(ClassLoader.java:235) at com.remedy.arsys.plugincontainer.impl.PluginFactory$PluginInfo.getPlugin(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginFactory.getInstance(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContextImpl.init(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContainer.setupEnv(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContainer.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:716) at javax.servlet.http.HttpServlet.service(HttpServlet.java:809) at
Re: Max Index on Form!
The two things to look in determining the appropriate maximum number of indexes for a form are the usage of the form and the number of rows involved. If you have only a few hundred or thousand rows in a table, indexes probably won't help all that much, and performance might be negatively impacted if you went way over the top in your indexing. (Aside: Remedy put like 16 on HPD:HelpDesk in ITSM 7. Draw whatever conclusions you like from that). On tables with ~100k+ rows, the basic rule is that indexes speed up queries, but slow down submits, because on each submit, every index must be updated. So on forms where lots of records are submitted, you might want to keep the number of indexes lower than on a form against which reports are run. 7 indexes is not excessive, but is starting to get to the point where adding more would probably be noticed on submits. There isn't a hard number at which your performance will fall off a cliff, you will just notice gradual degradation of performance as the number increases beyond somewhere around 7. It's up to you to find the best balance of performance and functionality for your installation. One other thing to look at, if you haven't already, is how the indexes you have in place are being used, and whether changing or removing one or more of those makes sense. That takes a lot of analysis of SQL logs, and working with your DBA to determine which searches are taking the most time, etc. Rick On Wed, May 14, 2008 at 10:35 AM, Tadeu Augusto Dutra Pinto [EMAIL PROTECTED] wrote: ** Hi all, I'd like to know if has a white paper that describes what's max number of index to a form... I've read a document from 2003 and I've noticed that more than 7 index (or 4 composite index) in one form is bad... I have an application that has a form with 8 index (some of them composite index) ... and we're having problems with performance (searches in database).. I'd like to know if it's possible to insert more index in this form! Remembering: I'd like to improve performance... Att, Tadeu Augusto Dutra Pinto __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Max Index on Form!
Tadeu, Indexesare a balencing act. the more you have the more options the sql analyzer has to construct an optimal execution plan. The cost is at the write, meaning commit, time. the system has to update all the indexes to maintain system integrity. This cost time during the commit phase. If your data is infrequently written or change, more indexes are ok. If the data is volital or not highly selective, more indexes are bad. the answer is it depends on your data. John - Original Message From: Tadeu Augusto Dutra Pinto [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, May 14, 2008 1:35:46 PM Subject: Max Index on Form! ** Hi all, I'd like to know if has a white paper that describes what's max number of index to a form... I've read a document from 2003 and I've noticed that more than 7 index (or 4 composite index) in one form is bad... I have an application that has a form with 8 index (some of them composite index) ... and we're having problems with performance (searches in database).. I'd like to know if it's possible to insert more index in this form! Remembering: I'd like to improve performance... Att, Tadeu Augusto Dutra Pinto__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: AD and CTM:People
That is the way I did it, including defaulting some NULL fields that Remedy requires. I have an escalation that pulls the AD data (via a vendor form) into a staging table, which then uses filters to do validations and auto-population of some data, then if it passes all the validations, passes it into the CTM:People form and all the related forms that need populated. It sounds like you already have that, but need to use a LOWER() function in your Push Fields that passes the Remedy Login Name field. Something else that will be useful for you is to set up another filter to find users to automatically disable too. In my filter to do that, I have: (( 'userAccountControl' = 514) OR ( 'userAccountControl' = 546) OR ( 'userAccountControl' = 65538) OR ( 'userAccountControl' = 66050)) The userAccountControl field are set to those values when a person is de-activated, so you can create a filter to set them to Obsolete in CTM:People as well as set Support Staff? To No and remove all their permissions. This helps quite a bit in keeping license costs down because you're not wasting licenses by maintaining them for people that are no longer with the company. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris Sent: Wednesday, May 14, 2008 11:37 AM To: arslist@ARSLIST.ORG Subject: AD and CTM:People ** Hi, AR System: 7.0.1 Thru workflow, data is passed from Active Directory into Remedy vendor tables then thru escalations into Remedy CTM:People. We have users that sometimes enter the field values in upper/lower case. Whenever they enter uppercase/lower case or leave certain fields BLANK, the record does not get into the CTM:People form. I would like to build workflow that changes the case to LOWERCASE and does error-checking on records that come from AD that don't make it into the CTM:People form. Am I approaching this correctly, or is there a better way? Wondering what's for Dinner Tonight? Get new twists on family favorites at AOL Food http://food.aol.com/dinner-tonight?NCID=aolfod000301 . __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Max Index on Form!
Hi all, I'd like to know if has a white paper that describes what's max number of index to a form... I've read a document from 2003 and I've noticed that more than 7 index (or 4 composite index) in one form is bad... I have an application that has a form with 8 index (some of them composite index) ... and we're having problems with performance (searches in database).. I'd like to know if it's possible to insert more index in this form! Remembering: I'd like to improve performance... Att, Tadeu Augusto Dutra Pinto ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Max Index on Form!
Tadeu, I don't think it's a matter of what the system allows, but what is best practices. There is no single right answer. You have to consider how many records are in the table, what the most common searches will be, etc. It's something that you need to work with a DBA on. They can run SQL Profiler and other tools to be able to determine what is causing the most slowdowns in the queries. Then, when you look at that and see the need for a new index, you can create a new one. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto Sent: Wednesday, May 14, 2008 12:36 PM To: arslist@ARSLIST.ORG Subject: Max Index on Form! ** Hi all, I'd like to know if has a white paper that describes what's max number of index to a form... I've read a document from 2003 and I've noticed that more than 7 index (or 4 composite index) in one form is bad... I have an application that has a form with 8 index (some of them composite index) ... and we're having problems with performance (searches in database).. I'd like to know if it's possible to insert more index in this form! Remembering: I'd like to improve performance... Att, Tadeu Augusto Dutra Pinto __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: AD and CTM:People
Shawn's approach is a very sound one; I've used it myself. Having that staging form means that you can do whatever you want/need to the data there, and then just push the records that really need updating to CTM:People. Makes a big difference when you're dealing with thousands of people. Rick On Wed, May 14, 2008 at 10:53 AM, Pierson, Shawn [EMAIL PROTECTED] wrote: ** That is the way I did it, including defaulting some NULL fields that Remedy requires. I have an escalation that pulls the AD data (via a vendor form) into a staging table, which then uses filters to do validations and auto-population of some data, then if it passes all the validations, passes it into the CTM:People form and all the related forms that need populated. It sounds like you already have that, but need to use a LOWER() function in your Push Fields that passes the Remedy Login Name field. Something else that will be useful for you is to set up another filter to find users to automatically disable too. In my filter to do that, I have: (( 'userAccountControl' = 514) OR ( 'userAccountControl' = 546) OR ( 'userAccountControl' = 65538) OR ( 'userAccountControl' = 66050)) The userAccountControl field are set to those values when a person is de-activated, so you can create a filter to set them to Obsolete in CTM:People as well as set Support Staff? To No and remove all their permissions. This helps quite a bit in keeping license costs down because you're not wasting licenses by maintaining them for people that are no longer with the company. Shawn Pierson *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Kathy Morris *Sent:* Wednesday, May 14, 2008 11:37 AM *To:* arslist@ARSLIST.ORG *Subject:* AD and CTM:People ** Hi, AR System: 7.0.1 Thru workflow, data is passed from Active Directory into Remedy vendor tables then thru escalations into Remedy CTM:People. We have users that sometimes enter the field values in upper/lower case. Whenever they enter uppercase/lower case or leave certain fields BLANK, the record does not get into the CTM:People form. I would like to build workflow that changes the case to LOWERCASE and does error-checking on records that come from AD that don't make it into the CTM:People form. Am I approaching this correctly, or is there a better way? -- Wondering what's for Dinner Tonight? Get new twists on family favorites at AOL Food http://food.aol.com/dinner-tonight?NCID=aolfod000301. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
RES: Max Index on Form!
Thanks for your reply Rick, John and Shawn... Some data: - form receives about 15K records/month; - total number of records is almost 480K; - number of fields on form are 168; - 8 simple index; - 2 composite index (two fields per index); Thankx! Tadeu Augusto Dutra Pinto De: Action Request System discussion list(ARSList) em nome de Rick Cook Enviada: qua 14/5/2008 14:53 Para: arslist@ARSLIST.ORG Assunto: Re: Max Index on Form! ** The two things to look in determining the appropriate maximum number of indexes for a form are the usage of the form and the number of rows involved. If you have only a few hundred or thousand rows in a table, indexes probably won't help all that much, and performance might be negatively impacted if you went way over the top in your indexing. (Aside: Remedy put like 16 on HPD:HelpDesk in ITSM 7. Draw whatever conclusions you like from that). On tables with ~100k+ rows, the basic rule is that indexes speed up queries, but slow down submits, because on each submit, every index must be updated. So on forms where lots of records are submitted, you might want to keep the number of indexes lower than on a form against which reports are run. 7 indexes is not excessive, but is starting to get to the point where adding more would probably be noticed on submits. There isn't a hard number at which your performance will fall off a cliff, you will just notice gradual degradation of performance as the number increases beyond somewhere around 7. It's up to you to find the best balance of performance and functionality for your installation. One other thing to look at, if you haven't already, is how the indexes you have in place are being used, and whether changing or removing one or more of those makes sense. That takes a lot of analysis of SQL logs, and working with your DBA to determine which searches are taking the most time, etc. Rick On Wed, May 14, 2008 at 10:35 AM, Tadeu Augusto Dutra Pinto [EMAIL PROTECTED] wrote: ** Hi all, I'd like to know if has a white paper that describes what's max number of index to a form... I've read a document from 2003 and I've noticed that more than 7 index (or 4 composite index) in one form is bad... I have an application that has a form with 8 index (some of them composite index) ... and we're having problems with performance (searches in database).. I'd like to know if it's possible to insert more index in this form! Remembering: I'd like to improve performance... Att, Tadeu Augusto Dutra Pinto __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Errors when trying to Use the CI Relationship Viewer
IPhil, have 5.5 installed, but the mid-tier is talking to a 4.1 install I have as well. hbr On Wed, May 14, 2008 at 1:26 PM, Phil Murnane [EMAIL PROTECTED] wrote: ** Howard: What version of Apache httpd and tomcat are you running? --Phil - Original Message From: Howard Richter [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, May 14, 2008 9:59:11 AM Subject: Errors when trying to Use the CI Relationship Viewer ** When I open the CI Relationship View from the CMDB console, I get the error below. I have checked the mid-tier (running version 7.0.01) and Data Visuatization Module is on. Everything else appears to be working (Change Calandar for example). What am I missing (and Axton or Matt be nice). As always thanks, Howard HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Servlet execution threw an exception at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:222) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:146) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:209) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:144) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948) at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2358) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596) at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:118) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:116) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948) at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:152) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705) at org.apache.tomcat.util.nethttp://org.apache.tomcat.util.net.tcpworkerthread.ru/ .TcpWorkerThread.runIt(PoolTcpEndpoint.java:577) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683) at java.lang.Thread.run(Thread.java:534) root cause java.lang.UnsupportedClassVersionError: com/bmc/cmdb/viewer/CiViewerMain (Unsupported major.minor version 49.0) at java.lang.ClassLoader.defineClass0(Native Method) at java.lang.ClassLoader.defineClass(ClassLoader.java:539) at java.security.SecureClassLoader.defineClass(SecureClassLoader.java:123) at java.net http://java.net.urlclassloader.de/ .URLClassLoader.defineClass(URLClassLoader.java:251) at java.net.URLClassLoader.access$100(URLClassLoader.java:55) at java.net.URLClassLoader$1.run(URLClassLoader.java:194) at java.security.AccessController.doPrivileged(Native Method) at java.net http://java.net.urlclassloader.fi/ .URLClassLoader.findClass(URLClassLoader.java:187) at java.lang.ClassLoader.loadClass(ClassLoader.java:289) at java.lang.ClassLoader.loadClass(ClassLoader.java:235) at com.remedy.arsys.plugincontainer.impl.PluginFactory$PluginInfo.getPlugin(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginFactory.getInstance(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContextImpl.init(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContainer.setupEnv(Unknown Source) at
Re: Max Index on Form! - Rick's response is recommended reading
Great explanation Rick. Short, not too involved but yet covers the topic nicely. Something everyone needs to review periodically. Thanks, Susan On Wed, May 14, 2008 at 12:53 PM, Rick Cook [EMAIL PROTECTED] wrote: ** The two things to look in determining the appropriate maximum number of indexes for a form are the usage of the form and the number of rows involved. If you have only a few hundred or thousand rows in a table, indexes probably won't help all that much, and performance might be negatively impacted if you went way over the top in your indexing. (Aside: Remedy put like 16 on HPD:HelpDesk in ITSM 7. Draw whatever conclusions you like from that). On tables with ~100k+ rows, the basic rule is that indexes speed up queries, but slow down submits, because on each submit, every index must be updated. So on forms where lots of records are submitted, you might want to keep the number of indexes lower than on a form against which reports are run. 7 indexes is not excessive, but is starting to get to the point where adding more would probably be noticed on submits. There isn't a hard number at which your performance will fall off a cliff, you will just notice gradual degradation of performance as the number increases beyond somewhere around 7. It's up to you to find the best balance of performance and functionality for your installation. One other thing to look at, if you haven't already, is how the indexes you have in place are being used, and whether changing or removing one or more of those makes sense. That takes a lot of analysis of SQL logs, and working with your DBA to determine which searches are taking the most time, etc. Rick On Wed, May 14, 2008 at 10:35 AM, Tadeu Augusto Dutra Pinto [EMAIL PROTECTED] wrote: ** Hi all, I'd like to know if has a white paper that describes what's max number of index to a form... I've read a document from 2003 and I've noticed that more than 7 index (or 4 composite index) in one form is bad... I have an application that has a form with 8 index (some of them composite index) ... and we're having problems with performance (searches in database).. I'd like to know if it's possible to insert more index in this form! Remembering: I'd like to improve performance... Att, Tadeu Augusto Dutra Pinto __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Field Meta Properties?
I'm going to put this in as an RFE - I highly expect to get shot down even though it would save a LOT of coding work at times. First though I thought I'd ask for input and criticism of the idea. Frequently I want workflow to fire on dependencies like a field being visible/hidden or a field value having been changed. TR/DB value comparisons frequently do not do it depending on what I'm trying to accomplish. What I'd really like to be able to do at least in Active Links is a Run IF that went something like: 'Status'.changed=1 or 'Myfield.visible=0 Just about every GUI coding platform I've seen has things like this. I'm also going to put in an RFE for improved logging for things like Dialog Open/Close field mappings, etc. Crazy requests? What say you? William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Field Meta Properties?
Hi,
The TR/DB-functionality allways does it. The problem is that the syntax
is, for some very obscure reason, not available in Active Links.
('Status' != 'DB.Status') is the exact same thing as ('Status'.changed =
1) would be. I see no point in changing the syntax, but it would be nice
to use it in Active Links.
The Hidden/Visible stuff is less useful. It can allways be tracked with a
display-only-flag. It does no great harm to do one extra Hide or Show...
Best Regards - Misi, RRR AB, http://rrr.se
I'm going to put this in as an RFE - I highly expect to get shot down
even though it would save a LOT of coding work at times.
First though I thought I'd ask for input and criticism of the idea.
Frequently I want workflow to fire on dependencies like a field being
visible/hidden or a field value having been changed. TR/DB value
comparisons frequently do not do it depending on what I'm trying to
accomplish.
What I'd really like to be able to do at least in Active Links is a Run
IF that went something like:
'Status'.changed=1
or
'Myfield.visible=0
Just about every GUI coding platform I've seen has things like this.
I'm also going to put in an RFE for improved logging for things like
Dialog Open/Close field mappings, etc.
Crazy requests? What say you?
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
___
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Re: Field Meta Properties?
William, I wonder if we'll have functionality like that in the new Eclipse tool in 7.5? Could anyone from BMC feel comfortable commenting generically on the issue? Rick On Wed, May 14, 2008 at 12:00 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** I'm going to put this in as an RFE - I highly expect to get shot down even though it would save a LOT of coding work at times. First though I thought I'd ask for input and criticism of the idea. Frequently I want workflow to fire on dependencies like a field being visible/hidden or a field value having been changed. TR/DB value comparisons frequently do not do it depending on what I'm trying to accomplish. What I'd really like to be able to do at least in Active Links is a Run IF that went something like: 'Status'.changed=1 or 'Myfield.visible=0 Just about every GUI coding platform I've seen has things like this. I'm also going to put in an RFE for improved logging for things like Dialog Open/Close field mappings, etc. Crazy requests? What say you? William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Tomcat won't run right.....why?
We have a 7.1 system installed along with Tomcat 5.5.17. The installation went apparently ok. However, when I checked out Tomcat by going into the start menu and clicking on the Welcome screen, it gave an error about not finding the page to display. The tomcat service is running. The log shows that it apparently tried to load arsys_api.xml - but when I search for that in the Programs directory it's not there. Looks like the midtier stuff doesn't work as well. I'm trying to access the Tomcat welcome screen on the same machine as all of the software, etc. I'd appreciate any guidance as to what I should be checking. Thank you! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Field Meta Properties?
In the interim, you could create view forms into the metatables that might get you the data you want. I'm sure you know how to do that. Then run workflow against the conditions found in the view form. Rick On Wed, May 14, 2008 at 12:09 PM, Rick Cook [EMAIL PROTECTED] wrote: William, I wonder if we'll have functionality like that in the new Eclipse tool in 7.5? Could anyone from BMC feel comfortable commenting generically on the issue? Rick On Wed, May 14, 2008 at 12:00 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** I'm going to put this in as an RFE - I highly expect to get shot down even though it would save a LOT of coding work at times. First though I thought I'd ask for input and criticism of the idea. Frequently I want workflow to fire on dependencies like a field being visible/hidden or a field value having been changed. TR/DB value comparisons frequently do not do it depending on what I'm trying to accomplish. What I'd really like to be able to do at least in Active Links is a Run IF that went something like: 'Status'.changed=1 or 'Myfield.visible=0 Just about every GUI coding platform I've seen has things like this. I'm also going to put in an RFE for improved logging for things like Dialog Open/Close field mappings, etc. Crazy requests? What say you? William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Field Meta Properties?
That would be a useful feature. Does anyone know if this is possible in 7.5 being that the development method has, from what I've heard, gone more toward a IDE? --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Wednesday, May 14, 2008 3:01 PM To: arslist@ARSLIST.ORG Subject: Field Meta Properties? I'm going to put this in as an RFE - I highly expect to get shot down even though it would save a LOT of coding work at times. First though I thought I'd ask for input and criticism of the idea. Frequently I want workflow to fire on dependencies like a field being visible/hidden or a field value having been changed. TR/DB value comparisons frequently do not do it depending on what I'm trying to accomplish. What I'd really like to be able to do at least in Active Links is a Run IF that went something like: 'Status'.changed=1 or 'Myfield.visible=0 Just about every GUI coding platform I've seen has things like this. I'm also going to put in an RFE for improved logging for things like Dialog Open/Close field mappings, etc. Crazy requests? What say you? William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Field Meta Properties?
Can't you just control the visibility of the field using an AL Guide and use that guide to do the rest of the stuff you want depending on its visibility status? Checking the change flag of a field at client level would be a nice to have feature though it is possible to do this via workflow too.. Go for it, they seem to be reasonable RFE's.. having these would make life a little more easier.. Joe - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, May 14, 2008 3:09:00 PM Subject: Re: Field Meta Properties? ** William, I wonder if we'll have functionality like that in the new Eclipse tool in 7.5? Could anyone from BMC feel comfortable commenting generically on the issue? Rick On Wed, May 14, 2008 at 12:00 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** I'm going to put this in as an RFE - I highly expect to get shot down even though it would save a LOT of coding work at times. First though I thought I'd ask for input and criticism of the idea. Frequently I want workflow to fire on dependencies like a field being visible/hidden or a field value having been changed. TR/DB value comparisons frequently do not do it depending on what I'm trying to accomplish. What I'd really like to be able to do at least in Active Links is a Run IF that went something like: 'Status'.changed=1 or 'Myfield.visible=0 Just about every GUI coding platform I've seen has things like this. I'm also going to put in an RFE for improved logging for things like Dialog Open/Close field mappings, etc. Crazy requests? What say you? William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Field Meta Properties?
Misi, as best I understand it, the TR/DB functionality only exists in
Server-based workflow due to the client/server traffic involved in making it
functional (retrieving DB info and processing it in phase, etc.) on
client-based Active Links. There's almost certainly a better answer than
that, but that one makes enough sense to me.
Rick
On Wed, May 14, 2008 at 12:08 PM, Misi Mladoniczky [EMAIL PROTECTED] wrote:
Hi,
The TR/DB-functionality allways does it. The problem is that the syntax
is, for some very obscure reason, not available in Active Links.
('Status' != 'DB.Status') is the exact same thing as ('Status'.changed =
1) would be. I see no point in changing the syntax, but it would be nice
to use it in Active Links.
The Hidden/Visible stuff is less useful. It can allways be tracked with a
display-only-flag. It does no great harm to do one extra Hide or Show...
Best Regards - Misi, RRR AB, http://rrr.se
I'm going to put this in as an RFE - I highly expect to get shot down
even though it would save a LOT of coding work at times.
First though I thought I'd ask for input and criticism of the idea.
Frequently I want workflow to fire on dependencies like a field being
visible/hidden or a field value having been changed. TR/DB value
comparisons frequently do not do it depending on what I'm trying to
accomplish.
What I'd really like to be able to do at least in Active Links is a Run
IF that went something like:
'Status'.changed=1
or
'Myfield.visible=0
Just about every GUI coding platform I've seen has things like this.
I'm also going to put in an RFE for improved logging for things like
Dialog Open/Close field mappings, etc.
Crazy requests? What say you?
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
___
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Re: Max Index on Form!
Tadeu, You probably will not find a white paper, however there is knowledge base @ BMC. KM-00011012 Regards, Robert - Start Original Message - Sent: Wed, 14 May 2008 12:59:28 -0500 From: Pierson, Shawn To: arslist@ARSLIST.ORG Subject: Re: Max Index on Form! ** Tadeu, I dont think its a matter of what the system allows, but what is best practices. There is no single right answer. You have to consider how many records are in the table, what the most common searches will be, etc. Its something that you need to work with a DBA on. They can run SQL Profiler and other tools to be able to determine what is causing the most slowdowns in the queries. Then, when you look at that and see the need for a new index, you can create a new one. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto Sent: Wednesday, May 14, 2008 12:36 PM To: arslist@ARSLIST.ORG Subject: Max Index on Form! ** Hi all, I'd like to know if has a white paper that describes what's max number of index to a form... I've read a document from 2003 and I've noticed that more than 7 index (or 4 composite index) in one form is bad... I have an application that has a form with 8 index (some of them composite index) ... and we're having problems with performance (searches in database).. I'd like to know if it's possible to insert more index in this form! Remembering: I'd like to improve performance... Att, Tadeu Augusto Dutra Pinto __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Private and confidential as detailed here. If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ - End Original Message - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Tomcat won't run right.....why?
What port are you using? Check the server.xml file to see the defined default Tomcat port. Then go to http://yourservername:/ where is the defined port. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits Sent: Wednesday, May 14, 2008 2:10 PM To: arslist@ARSLIST.ORG Subject: Tomcat won't run right.why? ** We have a 7.1 system installed along with Tomcat 5.5.17. The installation went apparently ok. However, when I checked out Tomcat by going into the start menu and clicking on the Welcome screen, it gave an error about not finding the page to display. The tomcat service is running. The log shows that it apparently tried to load arsys_api.xml - but when I search for that in the Programs directory it's not there. Looks like the midtier stuff doesn't work as well. I'm trying to access the Tomcat welcome screen on the same machine as all of the software, etc. I'd appreciate any guidance as to what I should be checking. Thank you! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Field Meta Properties?
Yep - that's very doable. But let's say you have a medium complex set of conditions that shows/hides fields based on a person's previous actions, the time of day, the time of issue, or any of 1000 other things. It would be so much nicer to have the meta property available for Run if to save workflow. It would also save the creation of creating a zillion temp fields at times. You really shouldn't have to create a field that is a flag indicating the state of another field (zTmpStatusChanged ring a bell to anyone?). From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, May 14, 2008 2:20 PM To: arslist@ARSLIST.ORG Subject: Re: Field Meta Properties? ** Can't you just control the visibility of the field using an AL Guide and use that guide to do the rest of the stuff you want depending on its visibility status? Checking the change flag of a field at client level would be a nice to have feature though it is possible to do this via workflow too.. Go for it, they seem to be reasonable RFE's.. having these would make life a little more easier.. Joe - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, May 14, 2008 3:09:00 PM Subject: Re: Field Meta Properties? ** William, I wonder if we'll have functionality like that in the new Eclipse tool in 7.5? Could anyone from BMC feel comfortable commenting generically on the issue? Rick On Wed, May 14, 2008 at 12:00 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** I'm going to put this in as an RFE - I highly expect to get shot down even though it would save a LOT of coding work at times. First though I thought I'd ask for input and criticism of the idea. Frequently I want workflow to fire on dependencies like a field being visible/hidden or a field value having been changed. TR/DB value comparisons frequently do not do it depending on what I'm trying to accomplish. What I'd really like to be able to do at least in Active Links is a Run IF that went something like: 'Status'.changed=1 or 'Myfield.visible=0 Just about every GUI coding platform I've seen has things like this. I'm also going to put in an RFE for improved logging for things like Dialog Open/Close field mappings, etc. Crazy requests? What say you? William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Tomcat won't run right.....why?
Ran into exactly the same problem. Fixing the port didn't' help either, as not even tomcat's default config pages would load. I was using 7.1 and let it install tomcat. Finally, I unistalled everything, then installed tomcat manually, then installed the mid-tier. I had to change my port settings and some other manual stuff, and it took forever, but that was the only way I could get 7.1 to work with tomcat. I also disabled IIS. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Wednesday, May 14, 2008 2:34 PM To: arslist@ARSLIST.ORG Subject: Re: Tomcat won't run right.why? What port are you using? Check the server.xml file to see the defined default Tomcat port. Then go to http://yourservername:/ where is the defined port. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits Sent: Wednesday, May 14, 2008 2:10 PM To: arslist@ARSLIST.ORG Subject: Tomcat won't run right.why? ** We have a 7.1 system installed along with Tomcat 5.5.17. The installation went apparently ok. However, when I checked out Tomcat by going into the start menu and clicking on the Welcome screen, it gave an error about not finding the page to display. The tomcat service is running. The log shows that it apparently tried to load arsys_api.xml - but when I search for that in the Programs directory it's not there. Looks like the midtier stuff doesn't work as well. I'm trying to access the Tomcat welcome screen on the same machine as all of the software, etc. I'd appreciate any guidance as to what I should be checking. Thank you! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Field Meta Properties?
You can simulate TR/DB functionality in active links by looking at the
value in the database and comparing it to the current value.
Set tmpStatus = (lookup status from DB where Request ID = Request ID)
If tmpStatus != Status, then fire.
This requires an extra field and one extra active link. You could get
away with using the same tmp field for all of your workflow if you want
to keep the number of objects down. This is important if you have users
that open many many windows at once.
I highly doubt they will ever add this as an RFE. You can try though :-)
I've got stuff from several years ago out three still!
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Wednesday, May 14, 2008 2:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Field Meta Properties?
** Misi, as best I understand it, the TR/DB functionality only exists in
Server-based workflow due to the client/server traffic involved in
making it functional (retrieving DB info and processing it in phase,
etc.) on client-based Active Links. There's almost certainly a better
answer than that, but that one makes enough sense to me.
Rick
On Wed, May 14, 2008 at 12:08 PM, Misi Mladoniczky [EMAIL PROTECTED] wrote:
Hi,
The TR/DB-functionality allways does it. The problem is that the syntax
is, for some very obscure reason, not available in Active Links.
('Status' != 'DB.Status') is the exact same thing as ('Status'.changed =
1) would be. I see no point in changing the syntax, but it would be nice
to use it in Active Links.
The Hidden/Visible stuff is less useful. It can allways be tracked with
a
display-only-flag. It does no great harm to do one extra Hide or Show...
Best Regards - Misi, RRR AB, http://rrr.se
I'm going to put this in as an RFE - I highly expect to get shot down
even though it would save a LOT of coding work at times.
First though I thought I'd ask for input and criticism of the idea.
Frequently I want workflow to fire on dependencies like a field being
visible/hidden or a field value having been changed. TR/DB value
comparisons frequently do not do it depending on what I'm trying to
accomplish.
What I'd really like to be able to do at least in Active Links is a
Run
IF that went something like:
'Status'.changed=1
or
'Myfield.visible=0
Just about every GUI coding platform I've seen has things like this.
I'm also going to put in an RFE for improved logging for things like
Dialog Open/Close field mappings, etc.
Crazy requests? What say you?
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
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Re: Tomcat won't run right.....why?
In my experience, the default install of Tomcat performed during the Mid-Tier installation has the default Tomcat port 8080 commented out. The Mid-Tier itself relies on Jakarta redirection. If you want to enable the default Tomcat port and pages you need to edit the server.xml file (C:\Program Files\Apache Software Foundation\Tomcat-5.5.17\conf\server.xml) Find the following section: !-- Define a non-SSL HTTP/1.1 Connector on port 8080 -- !---comment out port 8080 Connector port=8080 maxHttpHeaderSize=8192 URIEncoding=UTF-8 maxThreads=150 minSpareThreads=25 maxSpareThreads=75 enableLookups=false redirectPort=8443 acceptCount=100 connectionTimeout=2 disableUploadTimeout=true / end comment out port 8080 -- And remove the comment-out by deleting the second and last lines above. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Wednesday, May 14, 2008 8:50 PM To: arslist@ARSLIST.ORG Subject: Re: Tomcat won't run right.why? Ran into exactly the same problem. Fixing the port didnt help either, as not even tomcats default config pages would load. I was using 7.1 and let it install tomcat. Finally, I unistalled everything, then installed tomcat manually, then installed the mid-tier. I had to change my port settings and some other manual stuff, and it took forever, but that was the only way I could get 7.1 to work with tomcat. I also disabled IIS. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI® Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Wednesday, May 14, 2008 2:34 PM To: arslist@ARSLIST.ORG Subject: Re: Tomcat won't run right.why? What port are you using? Check the server.xml file to see the defined default Tomcat port. Then go to http://yourservername:/ where is the defined port. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits Sent: Wednesday, May 14, 2008 2:10 PM To: arslist@ARSLIST.ORG Subject: Tomcat won't run right.why? ** We have a 7.1 system installed along with Tomcat 5.5.17. The installation went apparently ok. However, when I checked out Tomcat by going into the start menu and clicking on the Welcome screen, it gave an error about not finding the page to display. The tomcat service is running. The log shows that it apparently tried to load arsys_api.xml but when I search for that in the Programs directory its not there. Looks like the midtier stuff doesnt work as well. Im trying to access the Tomcat welcome screen on the same machine as all of the software, etc. Id appreciate any guidance as to what I should be checking. Thank you! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Field Meta Properties?
I second Gary as I ahve actually done such things in the past and had the
functionality work pretty good..
Joe
- Original Message
From: Gary Opela (Corporate) [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wednesday, May 14, 2008 3:54:53 PM
Subject: Re: Field Meta Properties?
**
You can simulate TR/DB functionality in active links by looking at the value in
the database and comparing it to the current value.
Set tmpStatus = (lookup status from DB where Request ID = Request ID)
If tmpStatus != Status, then fire.
This requires an extra field and one extra active link. You could get away with
using the same tmp field for all of your workflow if you want to keep the
number of objects down. This is important if you have users that open many many
windows at once.
I highly doubt they will ever add this as an RFE. You can try though JI’ve got
stuff from several years ago out three still!
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI® Level 3 Rated Company
From:Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG ] On Behalf Of Rick Cook
Sent: Wednesday, May 14, 2008 2:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Field Meta Properties?
** Misi, as best I understand it, the TR/DB functionality only exists in
Server-based workflow due to the client/server traffic involved in making it
functional (retrieving DB info and processing it in phase, etc.) on
client-based Active Links. There's almost certainly a better answer than that,
but that one makes enough sense to me.
Rick
On Wed, May 14, 2008 at 12:08 PM, Misi Mladoniczky [EMAIL PROTECTED] wrote:
Hi,
The TR/DB-functionality allways does it. The problem is that the syntax
is, for some very obscure reason, not available in Active Links.
('Status' != 'DB.Status') is the exact same thing as ('Status'.changed =
1) would be. I see no point in changing the syntax, but it would be nice
to use it in Active Links.
The Hidden/Visible stuff is less useful. It can allways be tracked with a
display-only-flag. It does no great harm to do one extra Hide or Show...
Best Regards - Misi, RRR AB , http://rrr.se
I'm going to put this in as an RFE - I highly expect to get shot down
even though it would save a LOT of coding work at times.
First though I thought I'd ask for input and criticism of the idea.
Frequently I want workflow to fire on dependencies like a field being
visible/hidden or a field value having been changed. TR/DB value
comparisons frequently do not do it depending on what I'm trying to
accomplish.
What I'd really like to be able to do at least in Active Links is a Run
IF that went something like:
'Status'.changed=1
or
'Myfield.visible=0
Just about every GUI coding platform I've seen has things like this.
I'm also going to put in an RFE for improved logging for things like
Dialog Open/Close field mappings, etc.
Crazy requests? What say you?
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
___
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Re: AD and CTM:People
I am concerned about error-checking - perhaps I should build workflow to send out notifications when there records make it to the staging table and do not merge into the CTM:People In a message dated 5/14/2008 10:58:03 A.M. Pacific Daylight Time, [EMAIL PROTECTED] writes: ** That is the way I did it, including defaulting some NULL fields that Remedy requires. I have an escalation that pulls the AD data (via a vendor form) into a staging table, which then uses filters to do validations and auto-population of some data, then if it passes all the validations, passes it into the CTM:People form and all the related forms that need populated. It sounds like you already have that, but need to use a LOWER() function in your Push Fields that passes the Remedy Login Name field. Something else that will be useful for you is to set up another filter to find users to automatically disable too. In my filter to do that, I have: (( 'userAccountControl' = 514) OR ( 'userAccountControl' = 546) OR ( 'userAccountControl' = 65538) OR ( 'userAccountControl' = 66050)) The userAccountControl field are set to those values when a person is de-activated, so you can create a filter to set them to “Obsolete” in CTM:People as well as set Support Staff? To No and remove all their permissions. This helps quite a bit in keeping license costs down because you’re not wasting licenses by maintaining them for people that are no longer with the company. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris Sent: Wednesday, May 14, 2008 11:37 AM To: arslist@ARSLIST.ORG Subject: AD and CTM:People ** Hi, AR System: 7.0.1 Thru workflow, data is passed from Active Directory into Remedy vendor tables then thru escalations into Remedy CTM:People. We have users that sometimes enter the field values in upper/lower case. Whenever they enter uppercase/lower case or leave certain fields BLANK, the record does not get into the CTM:People form. I would like to build workflow that changes the case to LOWERCASE and does error-checking on records that come from AD that don't make it into the CTM:People form. Am I approaching this correctly, or is there a better way? Wondering what's for Dinner Tonight? _Get new twists on family favorites at AOL Food_ (http://food.aol.com/dinner-tonight?NCID=aolfod000301) . __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Private and confidential as detailed _here_ (http://www.sug.com/disclaimers/default.htm#Mail) . If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ **Wondering what's for Dinner Tonight? Get new twists on family favorites at AOL Food. (http://food.aol.com/dinner-tonight?NCID=aolfod000301) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: (Pattern - $MENU$) Problem
I had this same problem a little while back and never found a solution. I will have to try this. I wound up making the field display as a drop-down, which of course forces them to select from the menu, so as far as I can tell has the same effect. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Friday, May 09, 2008 3:36 PM To: arslist@ARSLIST.ORG Subject: Re: (Pattern - $MENU$) Problem Nyall, that was it, thank you. Our dba did just do a patch. You gotta love the simple-easy fixes. Gary and Rick, thanks for the responses. Rick, I did start to look through the SQL file but I didn't really know where to begin. Drew On Fri, 9 May 2008, Nyall McCavitt wrote: Hi, I recently got this error message when our Oracle 10g database was upgraded to the latest patch level. I found that if you remove the $MENU$ key word from the field attributes, save the form and then add the $MENU$ key word back again then the error message will not appear again. Hope that this helps. Nyall Drew Shuller wrote: I'm saving a record in a form but I get this error message: ARERR [306] Value does not fall within the limits specified for the field : (Pattern - $MENU$) : 301107120 That field id represents a character field with a search menu attached. I ran that down and the contents of the field match the contents of the field that the search menu is pulling from. Nothing seems out of place. Not that this would make a difference, but what I'm doing is creating a Copy Dataset job in the CMDB Reconciliation manager. The error message appears when the Save button is pressed. The field that the error message is complaining about (there's actually two of them) is the Source Dataset and the Destination Dataset. Again, I'm not sure that this is relevant, but it might be. Since we have mutiple servers and this operation works on the other servers, I exported and then imported the form that ITSM uses to create the Copy Dataset job. This didn't help. I imagine that I could safely remove the $MENU$ field constraint as a workaround, but now I worried that something may be wrong with the server. Has anyone ever seen this kind of behavior? Thanks in advance for the help. Drew Tulsa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Field Meta Properties?
True. It works. However, I have come to hate temp fields on principle. This is not rocket science - it's done in most major programming languages that are object based. Having these properties available is pretty simple stuff. Furthermore - there is DB activity going on that is superfluous. Doing a lookup to see if a value changed is not necessary if meta-properties were available. That said - these are all valid points. There are a lot of ways to accomplish these things - I just don't like that so many of them feel like workarounds. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, May 14, 2008 3:28 PM To: arslist@ARSLIST.ORG Subject: Re: Field Meta Properties? ** I second Gary as I ahve actually done such things in the past and had the functionality work pretty good.. Joe - Original Message From: Gary Opela (Corporate) [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, May 14, 2008 3:54:53 PM Subject: Re: Field Meta Properties? ** You can simulate TR/DB functionality in active links by looking at the value in the database and comparing it to the current value. Set tmpStatus = (lookup status from DB where Request ID = Request ID) If tmpStatus != Status, then fire. This requires an extra field and one extra active link. You could get away with using the same tmp field for all of your workflow if you want to keep the number of objects down. This is important if you have users that open many many windows at once. I highly doubt they will ever add this as an RFE. You can try though :-) I've got stuff from several years ago out three still! Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.5pointleader.com/ http://www.lcibest.com http://www.lcibest.com/ Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto: ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Issues sending emails even though service is running - UPDATE
Hi all, I had to restart the email engine for the first time after removing all of the temp files. It resumed processing emails with no problem. I am not sure if cleaning out the temp files was the solution yet but it is looking good so far. I just checked and there is a build up of REDTMP files. It looks like these are the shortcuts to request being sent via email. Below is the contents of the files. [Shortcut] Name = HPD:HelpDesk Type = 0 Server = servername Ticket = HD02318724 I guess these don't automatically delete along with the tmp files? Now that I know they are there I can create a process to clean them up. Jason On Wed, May 7, 2008 at 8:33 PM, Matt Ferrigno [EMAIL PROTECTED] wrote: ** Jason, I'm not sure the exact purpose of the .tmp file, but if I had to guess ... It's most likely a .eml file that the email engine passes to the mail server, but uses a .tmp extention to identify it as temporary since once it is sent to the mail server it is no longer needed on the AR server. Anyway, Since you went to patch 006 a while ago and are just now seeing this problem, I'm assuming that this is not that cause of your issue. Though, there's always room for hope. Good luck with your problem. Regards, Matt Ferringo On 5/7/08, Jason Miller [EMAIL PROTECTED] wrote: ** Hi Matt, Yes it is definitely patch 6. loaded libraryApplication has started Version: 7.0.01 Patch 006 200712011959 Using JRE: 1.4.2_14 I didn't know that the email service created temp files. I just took a look in C:\Documents and Settings\username that service runs as\Local Settings\Temp and there are +484k files named like E2_100234.tmp. According to the dates they haven't been created in a while so we unknowingly fixed it in the last few months when we brought it up from no patch. Looks like we have some clean up to do. I can see that if the service has to search through all of these that it could cause some issues even if it isn't creating new files. We'll delete them and see if that fixes the issue. Thanks for the tip! Does anybody know the purpose of these temp files? Thanks, Jason On Wed, May 7, 2008 at 1:06 PM, Matt Ferrigno [EMAIL PROTECTED] wrote: ** Are you sure you are running patch 6 on the email engine? I ran into a problem at one point with because email engine pre-patch 2 does not delete temporary files. In which case the temp folder filled up with over 1 million files and caused poor performance of the email engine (about 6 emails per minute). A simple resart of the email engine did not fix the issue. We had to remove all the temporary files in the directory. On 5/7/08, Jason Miller [EMAIL PROTECTED] wrote: ** Has anybody had issues with the Email Engine stop processing outgoing and incoming mail while the service still running. Restarting the email service alone usually does not fix the issue. There are no errors in the email logs or email error form. I have noticed that the aremaild.exe process usually takes a while to stop so I have started doing a full service start/stop instead of a restart, and sometimes I have to kill the process. We usually we only have an issue if we have to restart the ARS service or if the Exchange mailbox is unavailable for some reason (configured for MAPI). A fresh OS restart and the email engine fires up fine. What we have had to do lately when email stops processing is: •Stop the service/kill the process •Delete the pending email messages that are waiting to be sent (export them first) •Move the incoming emails that are waiting in Exchange from the inbox •Start the service and try sending a new message (repeat until it will process the message(s)) •Move the incoming email back to the Inbox (verify they are processed) •Import the previously deleted records I have noticed this issue in the previous shop where I worked at too, on various patches of 7.0 and 7.0.1 (all Windows 2003). I have seen some threads on the list where it looks like similar issues but no resolutions or how many others have seen this behavior. Thanks, Jason ARS/Email 7.0.1 P6 Windows 2003 MS SQL 2005 SP 2 Java 1.4.2_14 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: AD and CTM:People
A staging form with data checks for everything including duplicate login ID's is what I did when I had to integrate Remedy with the PeopleSoft database recently.. works like a charm.. Creates new users from Peoplesoft with all the necessary permissions they require, and updates existing users.. Joe - Original Message From: Kathy Morris [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, May 14, 2008 4:34:55 PM Subject: Re: AD and CTM:People ** I am concerned about error-checking - perhaps I should build workflow to send out notifications when there records make it to the staging table and do not merge into the CTM:People In a message dated 5/14/2008 10:58:03 A.M. Pacific Daylight Time, [EMAIL PROTECTED] writes: ** That is the way I did it, including defaulting some NULL fields that Remedy requires. I have an escalation that pulls the AD data (via a vendor form) into a staging table, which then uses filters to do validations and auto-population of some data, then if it passes all the validations, passes it into the CTM:People form and all the related forms that need populated. It sounds like you already have that, but need to use a LOWER() function in your Push Fields that passes the Remedy Login Name field. Something else that will be useful for you is to set up another filter to find users to automatically disable too. In my filter to do that, I have: (( 'userAccountControl' = 514) OR ( 'userAccountControl' = 546) OR ( 'userAccountControl' = 65538) OR ( 'userAccountControl' = 66050)) The userAccountControl field are set to those values when a person is de-activated, so you can create a filter to set them to “Obsolete” in CTM:People as well as set Support Staff? To No and remove all their permissions. This helps quite a bit in keeping license costs down because you’re not wasting licenses by maintaining them for people that are no longer with the company. Shawn Pierson From:Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris Sent: Wednesday, May 14, 2008 11:37 AM To: arslist@ARSLIST.ORG Subject: AD and CTM:People ** Hi, AR System: 7.0.1 Thru workflow, data is passed from Active Directory into Remedy vendor tables then thru escalations into Remedy CTM:People. We have users that sometimes enter the field values in upper/lower case. Whenever they enter uppercase/lower case or leave certain fields BLANK, the record does not get into the CTM:People form. I would like to build workflow that changes the case to LOWERCASE and does error-checking on records that come from AD that don't make it into the CTM:People form. Am I approaching this correctly, or is there a better way? Wondering what's for Dinner Tonight? Get new twists on family favorites at AOL Food. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Private and confidential as detailed here. If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Wondering what's for Dinner Tonight? Get new twists on family favorites at AOL Food.__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Changing a Field to Required
What action are you executing on? Submit? If this has already been resolved, sorry for missing that. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Louis Cobuccio Sent: Friday, May 09, 2008 8:48 AM To: arslist@ARSLIST.ORG Subject: Re: Changing a Field to Required Hi Roger, Thank you and all for the emails. Sorry I haven't replied sooner, we are in the middle of audit season :-( Anyway, here is my Run if statement: ( 'Actual Start Date' != $NULL$ ) AND ( 'z1D_Activity Type*' != Closure Information ) AND ( 'z1D_Summary' = $NULL$ ). My If Action is simple, Message w/Type of Error, Please enter Closure Information into the Work Info section of the change ticket in order to Complete the ticket. I've set the Execution order to 0. It looks like the action works, but it is rather shaky. The Error Message pops up as needed but the status still shows Completed and you have to refresh the screen in order for it to go back to Implementation in Progress. Also it still populates the Actual Start and End dates. Thank you, Lou -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Wednesday, May 07, 2008 1:26 PM To: arslist@ARSLIST.ORG Subject: Re: Changing a Field to Required Louis, What are the Execute On conditions and Execution Order of your Active Link? That may point you in the right direction. HTH, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Louis Cobuccio Sent: Wednesday, May 07, 2008 1:17 PM To: arslist@ARSLIST.ORG Subject: Changing a Field to Required Good Afternoon List, I've been asked to make a Work Info entry required when a Change Ticket has been moved to a status of Completed. I thought it might be easiest to make the z1D_Summary required on the Dialog View - Close view. But it seem that the Field Change Function doesn't allow for making a field required, just visable and font changes seem to be the only changes allowed. I also tried creating a simple error message active link but it is firing after all the Completed workflow function fires. The error messages comes up but ticket shows Completed even though no entry was made. Any thoughts would be great. We run AR applications and System v 7.0.01 patch 006, all on Windows 2003 Servers and MS SQL 2005. Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: AD and CTM:People
Joe - Can you share how are you did the PeopleSoft integration? We are working on that here too. Is your PeopleSoft in Oracle or SQL? Joe DeSouza [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 05/14/2008 03:47 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: AD and CTM:People ** A staging form with data checks for everything including duplicate login ID's is what I did when I had to integrate Remedy with the PeopleSoft database recently.. works like a charm.. Creates new users from Peoplesoft with all the necessary permissions they require, and updates existing users.. Joe - Original Message From: Kathy Morris [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, May 14, 2008 4:34:55 PM Subject: Re: AD and CTM:People ** I am concerned about error-checking - perhaps I should build workflow to send out notifications when there records make it to the staging table and do not merge into the CTM:People In a message dated 5/14/2008 10:58:03 A.M. Pacific Daylight Time, [EMAIL PROTECTED] writes: ** That is the way I did it, including defaulting some NULL fields that Remedy requires. I have an escalation that pulls the AD data (via a vendor form) into a staging table, which then uses filters to do validations and auto-population of some data, then if it passes all the validations, passes it into the CTM:People form and all the related forms that need populated. It sounds like you already have that, but need to use a LOWER() function in your Push Fields that passes the Remedy Login Name field. Something else that will be useful for you is to set up another filter to find users to automatically disable too. In my filter to do that, I have: (( 'userAccountControl' = 514) OR ( 'userAccountControl' = 546) OR ( 'userAccountControl' = 65538) OR ( 'userAccountControl' = 66050)) The userAccountControl field are set to those values when a person is de-activated, so you can create a filter to set them to ?Obsolete? in CTM:People as well as set Support Staff? To No and remove all their permissions. This helps quite a bit in keeping license costs down because you?re not wasting licenses by maintaining them for people that are no longer with the company. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris Sent: Wednesday, May 14, 2008 11:37 AM To: arslist@ARSLIST.ORG Subject: AD and CTM:People ** Hi, AR System: 7.0.1 Thru workflow, data is passed from Active Directory into Remedy vendor tables then thru escalations into Remedy CTM:People. We have users that sometimes enter the field values in upper/lower case. Whenever they enter uppercase/lower case or leave certain fields BLANK, the record does not get into the CTM:People form. I would like to build workflow that changes the case to LOWERCASE and does error-checking on records that come from AD that don't make it into the CTM:People form. Am I approaching this correctly, or is there a better way? Wondering what's for Dinner Tonight? Get new twists on family favorites at AOL Food. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Private and confidential as detailed here. If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Wondering what's for Dinner Tonight? Get new twists on family favorites at AOL Food. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Help with Vertical Navigation Bar and strange permissions happenings
I have a user called test.biz. He has three permission groups, groupa, groupb, groupc. I have a vertical navigation bar that has several top-level menus on it. One of the menus is called Add/Modify Quote. It has groupa permissions on it. The permission groupa is just a generic permission group that everyone has, like public, but it's explicit. The menu option of Add/Modify Quote has several menu items under it. They are Add Quote, Delete Quote, Approve Quote, Modify Quote. All have groupa permission, except approve quote. If I do not give it any permission, then test.biz cannot see it. However, if I give it any permission group, even a group that test.biz does not have, then test.biz can see that menu item. He cannot see any of the other stuff that has the same permissions, such as tabs. For some strange reason, if I give that menu item any permission at all, it's basically the same as giving it public. Does anyone know of anything different that I have to do? Has anyone else run into this? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
BMC_SLM_JAVA_HOME Error
I am attempting to install SLM on a Windows 2003 Server with a MSSQL 2005 db. I have also installed JRE v1.6.0_05. When I run the installer it keeps coming up with this error Installer unable to verify BMC_SLM_JAVA_HOME system environment variable. Please make sure system environment variable is set and its pointing to Java Runtime environment home. I opened up the ar.conf and added the following lines: Variable name: BMC_SLM_JAVA_HOME Variable value: C:\Program Files\Java\jre1.6.0_05 I saved the config, restarted the server and it is still coming up with the above error. Any ideas? Any help is greatly appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC_SLM_JAVA_HOME Error
Jaimie, It is looking for a system variable and not an AR variable. Right-click on My Computer, go to Properties, then Advanced. Click Environment Variables and set BMC_SLM_JAVA_HOME in the lower (system variables) window. This should not require a restart of Windows. --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of jaimie Sent: Wednesday, May 14, 2008 4:53 PM To: arslist@ARSLIST.ORG Subject: BMC_SLM_JAVA_HOME Error I am attempting to install SLM on a Windows 2003 Server with a MSSQL 2005 db. I have also installed JRE v1.6.0_05. When I run the installer it keeps coming up with this error Installer unable to verify BMC_SLM_JAVA_HOME system environment variable. Please make sure system environment variable is set and its pointing to Java Runtime environment home. I opened up the ar.conf and added the following lines: Variable name: BMC_SLM_JAVA_HOME Variable value: C:\Program Files\Java\jre1.6.0_05 I saved the config, restarted the server and it is still coming up with the above error. Any ideas? Any help is greatly appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC_SLM_JAVA_HOME Error
J.T. has told you what you need to do to set the BMC_SLM_JAVA_HOME variable properly in Control Panel - System Properties - Advanced - Environment Variables - System Variables. Also, I would not expect any BMC Remedy 7.x product to work properly with Java 1.6.x. As far as I know, they were all developed against Java 1.5.x, and contrary to what Sun would like to have you believe, there is very little compatibility between major versions of Java. Try 1.5.0_14; it works just fine. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of jaimie Sent: Wednesday, May 14, 2008 3:53 PM To: arslist@ARSLIST.ORG Subject: BMC_SLM_JAVA_HOME Error I am attempting to install SLM on a Windows 2003 Server with a MSSQL 2005 db. I have also installed JRE v1.6.0_05. When I run the installer it keeps coming up with this error Installer unable to verify BMC_SLM_JAVA_HOME system environment variable. Please make sure system environment variable is set and its pointing to Java Runtime environment home. I opened up the ar.conf and added the following lines: Variable name: BMC_SLM_JAVA_HOME Variable value: C:\Program Files\Java\jre1.6.0_05 I saved the config, restarted the server and it is still coming up with the above error. Any ideas? Any help is greatly appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC_SLM_JAVA_HOME Error
Great point, Chris. The compatibility matrix for AR 7.1 states: Java Support AR System (Server and Mid-Tier) 7.1.00 requires Java 5.0 and supports that version or higher. Supported Vendors are: Operating System Vendor Minimum recommended version Operating System Vendor Minimum recommended version Windows, Solaris, Linux (Red Hat and SuSE) Sun Microsystems JDK 1.5.0_12 HP-UX HP HP JDK 1.5 build 1.5.0.05 IBM IBM JDK 1.5 SR2 So 1.6 should work but YMMV. 1.5 does work so I agree with Chris. You should stick to 1.5.0_12 or higher which is compatible with AR 7.0.x as well. --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Wednesday, May 14, 2008 5:00 PM To: arslist@ARSLIST.ORG Subject: Re: BMC_SLM_JAVA_HOME Error J.T. has told you what you need to do to set the BMC_SLM_JAVA_HOME variable properly in Control Panel - System Properties - Advanced - Environment Variables - System Variables. Also, I would not expect any BMC Remedy 7.x product to work properly with Java 1.6.x. As far as I know, they were all developed against Java 1.5.x, and contrary to what Sun would like to have you believe, there is very little compatibility between major versions of Java. Try 1.5.0_14; it works just fine. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of jaimie Sent: Wednesday, May 14, 2008 3:53 PM To: arslist@ARSLIST.ORG Subject: BMC_SLM_JAVA_HOME Error I am attempting to install SLM on a Windows 2003 Server with a MSSQL 2005 db. I have also installed JRE v1.6.0_05. When I run the installer it keeps coming up with this error Installer unable to verify BMC_SLM_JAVA_HOME system environment variable. Please make sure system environment variable is set and its pointing to Java Runtime environment home. I opened up the ar.conf and added the following lines: Variable name: BMC_SLM_JAVA_HOME Variable value: C:\Program Files\Java\jre1.6.0_05 I saved the config, restarted the server and it is still coming up with the above error. Any ideas? Any help is greatly appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: AD and CTM:People
Yes my PeopleSoft database is on Oracle... I used the AIE engine to do the data interchange on a staging form.. On this staging form I created filters to validate the data that has to go into the CTM:People form and the User form.. As a part of the validations I also manupulated data such as the full name to be in the format that the ITSM configuration tool puts it - Firstname + Middle Initial if it exists + Last name. I also created filters to manupulate phone numbers and extensions like Remedy ITSM does.. You will need to create workflow for inserting data into the CTM:PeoplePermissions group form for default groups that you want new users to be in.. This is just the gist of it.. If you want any other specific details feel free to write to me.. Joe - Original Message From: SUBSCRIBE arslist Melissa [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, May 14, 2008 4:48:41 PM Subject: Re: AD and CTM:People ** Joe - Can you share how are you did the PeopleSoft integration? We are working on that here too. Is your PeopleSoft in Oracle or SQL? Joe DeSouza [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 05/14/2008 03:47 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: AD and CTM:People ** A staging form with data checks for everything including duplicate login ID's is what I did when I had to integrate Remedy with the PeopleSoft database recently.. works like a charm.. Creates new users from Peoplesoft with all the necessary permissions they require, and updates existing users.. Joe - Original Message From: Kathy Morris [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, May 14, 2008 4:34:55 PM Subject: Re: AD and CTM:People ** I am concerned about error-checking - perhaps I should build workflow to send out notifications when there records make it to the staging table and do not merge into the CTM:People In a message dated 5/14/2008 10:58:03 A.M. Pacific Daylight Time, [EMAIL PROTECTED] writes: ** That is the way I did it, including defaulting some NULL fields that Remedy requires. I have an escalation that pulls the AD data (via a vendor form) into a staging table, which then uses filters to do validations and auto-population of some data, then if it passes all the validations, passes it into the CTM:People form and all the related forms that need populated. It sounds like you already have that, but need to use a LOWER() function in your Push Fields that passes the Remedy Login Name field. Something else that will be useful for you is to set up another filter to find users to automatically disable too. In my filter to do that, I have: (( 'userAccountControl' = 514) OR ( 'userAccountControl' = 546) OR ( 'userAccountControl' = 65538) OR ( 'userAccountControl' = 66050)) The userAccountControl field are set to those values when a person is de-activated, so you can create a filter to set them to “Obsolete” in CTM:People as well as set Support Staff? To No and remove all their permissions. This helps quite a bit in keeping license costs down because you’re not wasting licenses by maintaining them for people that are no longer with the company. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris Sent: Wednesday, May 14, 2008 11:37 AM To: arslist@ARSLIST.ORG Subject: AD and CTM:People ** Hi, AR System: 7.0.1 Thru workflow, data is passed from Active Directory into Remedy vendor tables then thru escalations into Remedy CTM:People. We have users that sometimes enter the field values in upper/lower case. Whenever they enter uppercase/lower case or leave certain fields BLANK, the record does not get into the CTM:People form. I would like to build workflow that changes the case to LOWERCASE and does error-checking on records that come from AD that don't make it into the CTM:People form. Am I approaching this correctly, or is there a better way? Wondering what's for Dinner Tonight? Get new twists on family favorites at AOL Food. __Platinum Sponsor: www.rmsportal.comARSlist: Where the Answers Are html___ Private and confidential as detailed here. If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: www.rmsportal.comARSlist: Where the Answers Are html___ Wondering what's for Dinner Tonight? Get new twists on family favorites at AOL Food. __Platinum Sponsor: www.rmsportal.comARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com
Re: synchronization of servers
I have never used Shareplex but have talked to some people that supported a large DoD agency that used it (I think maybe the project Dylan worked on). It sounded pretty impressive performance wise and they were happy with it. From what I understand there are a few things to watch out for like doing admin work as LJ has suggested and I think that it takes a while to get it all setup and working as desired. In regards to DSO, the same large DoD agency (in another area) has (or had) a pretty good size DSO infrastructure to pass requests to the various Remedy systems. One draw back to this is that none of the admin code is synchronized and you would have to run DSO filters/mappings on all forms that you want to replicate/fail over. If you are looking for complete data synchronization I could see how this could be a lot to manage and this would not replicate admin changes. This was all fine for this implementation because they only synchronized data between one form and this also allowed them to keep their own systems customized. I mentioned that they had a DSO infrastructure... They have mostly moved to ARSXML (looks like it now called ARSXLink). This is a better product for their application. I think the performance is better and it is more reliable. It also handles data conflicts better then DSO. I believe that Gidd is a reseller of ARSXML. Here is a link http://www.ntuition.de/index.php?arsxlink_en. HTH, Jason On Wed, May 14, 2008 at 10:01 AM, LJ Longwing [EMAIL PROTECTED] wrote: ** The only caveat that I would put on this is that if you are doing total db sync then you would need to do development on only one of the servers (or deploys as it may be) and then restart the other remedy server after the modifications were made, or run an arsignal. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Wednesday, May 14, 2008 9:49 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: synchronization of servers ** I don't have any experience with this product, but I will say that by doing your syncing via DB replication, I think you're on the right track. It's the fastest way I know of to do what you're doing. Rick On Wed, May 14, 2008 at 8:43 AM, Zoltán Nemes [EMAIL PROTECTED] wrote: ** Dear Listers! There will be major changes in our Remedy system architecture soon and we are trying to be prepared with a concept to support it. Our company currently uses one production server for ticketing purpose. The server is located in Europe. According to the new plans, there will be a new production server deployed for the USA region. Both these servers has to be real-time synchronized and they would have to contain the same case related data, so that they can replace each other in case of failures or outages. The no-brainer solution of course would be DSO. But considering the amount of data to be transferred, our belief is that with DSO the overhead on the systems will be huge and this leads to intensive network traffic that would cause performance problems for us. We are planning to use a solution based on a database syncronization product called Shareplex for Oracle. Does anyone of you have experience in synchronizing Remedy using this product? What are you guys using for syncing your systems? I would appreciate if you shared your ideas with me. Thanks, Zoltan __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Widescreen Remedy User Tool Display 1440 x 900 Resolution
Greetings Listers, There's almost 40% of my screen on right side that's blank . User forms/objects are displayed only towards the left rectangle. Is there any setting/config I need to perform so I'd be able to utilize my display ? Mine is a wide screen monitor and the aspect ratio remains like this . Anyone who could help ? Cheers ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
