Re: How to test yet disable Email on dev server
Hi sharon , you say Emails are not visible in the AR System Email Messages form why ? email messages is the form that could give you the answer to your question . In this form you can see the html email template without email going out . Best Regards, sharon mamon-meged AR System administrator phone : 972-3-9165229 moblie : 050-9165229 Sharon Menachem [EMAIL PROTECTED] .COM To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list (ARSList)Subject [EMAIL PROTECTED] How to test yet disable Email on ORG dev server 11/08/2008 17:32 Please respond to [EMAIL PROTECTED] RG ** I have a dev server which being a complete copy of production generates outgoing emails exactly as the production server would. I have stopped the email service so that the emails don’t go out. (ARS 6.3 patch 24 on Win 2003, SQL 2000, Helpdesk 5) I am now tasked with sending out survey emails to confirm call closure etc. using email templates. Outgoing email configuration is set NOT to delete outgoing emails. The filters are running correctly in the log Emails are not visible in the AR System Email Messages form. How can I set up the server so that emails do not go out to the general population but in such a way that I can see the html email template that was generated? Thanks in advance, Sharon __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
Re: Run Process more than 255 characters
Gullermo, It seems you may not have been introduced to ARSperl yet, which is a lifesaver for us perl coders tasked with Remedy development. You can get it here: http://www.arsperl.org/ The installation has an examples directory so you can get familiar with the syntax. This would be a necessary part of the perl wrapper that LJ suggested. Regards, Paul Blasquez Equinix, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Guillermo Alfredo Torres Barron Sent: Monday, August 11, 2008 4:14 PM To: arslist@ARSLIST.ORG Subject: Re: Run Process more than 255 characters ** Hi Hugo Yes, I Transfer the data to my run process, this is the command cmd.exe /C c:\perl\proy\desarrollo\candy.pl -t $Proy-e-A$ -f $Proy-e-R$ -n Name -s $TaskName$ -a $AIS-FormatoFI$ -r $TaskName$ -l $Location Company$ -u $InstanceId$ The perl command send a meeting to user Thanks in advance De: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] En nombre de Hugo Ruesga Enviado el: Lunes, 11 de Agosto de 2008 05:32 p.m. Para: arslist@ARSLIST.ORG Asunto: Re: Run Process more than 255 characters ** Gullermo: First of all, you need to define the output from your run process, because from the way that you describe the situation it seems that the data that you send to your run process it's too large, by the way, at this point i see two things: * Do you transfer the data to your run process using fields from remedy? - In that case you may modify the database name of the fields like this -- email-directiion-requester-user to emailreq, so in this case you can make a little bit shorter your run process line. * the output of your RP retrieves a value to ARS or executes another action within the server? - in this case, you can evaluete performing a guide calling various Run Process to make it easier Best Regards Hugo Ruesga perotsystems® US 972.577.7000 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Mon, 11 Aug 2008 17:23:14 -0500 From: [EMAIL PROTECTED] Subject: Run Process more than 255 characters To: arslist@ARSLIST.ORG Hi dear listers I want to run process in a filter, when the fully expanded command line exceed 255 characters don't obtain the hope result, but the command line is less 255 I receive the result in my application, in both cases there isn't any error in log files I need send more information in the run process, How can I execute a command line that exceed 255 charactes? I have Windows 2003 Advanced Server, AR Server 7.1 patch 003, SQL Server 2007 Thanks in advance Greetings from Mexico City ... Este correo electronico es confidencial y/o puede contener informacion privilegiada. Si usted no es su destinatario o no es alguna persona autorizada por este para recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o tomar ninguna accion basada en este correo electronico o cualquier otra informacion incluida en el, favor de notificar al remitente de inmediato mediante el reenvio de este correo electronico y borrar a continuacion totalmente este correo electronico y sus anexos. Nota: Los acentos y caracteres especiales fueron omitidos para su correcta lectura en cualquier medio electronico. This e-mail is confidential and/or may contain privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any other information herein, please advise the sender immediately by reply this e-mail and delete this e-mail and its attachments. ... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ¡Sé solidario, haz clic! Por cada búsqueda que hagas desde Windows Live Search, estarás ayudando a los que más lo necesitan Un clic solidario http://www.unclicsolidario.com/ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
Static Code Analysis in remedy
List, Is there any tools available for Static Code Analysis in remedy to make the Code Review process automatic. Please pass the documentation link if you have any? Thanks Regards Saravanan Palaniappan ITSM To teach and to learn, to laugh and make others laugh. This is my purpose. Any day I don't do this was not worth the time it took to get through it. This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ARSPerl and Currency Fields
Hi all, I am trying to read the value of a Currency field from an ARSPerl script, and failing miserably. The online manual isn't giving me any inspiration. I am using ARSPerl 1.91 and ARS 6.03 Can anyone point me at an example? Thanks, Jerry Jerry NimanTel+44 (0)161-247 1474 Head of Information and Communication Technology Services Email [EMAIL PROTECTED] the Manchester Metropolitan University Mobile +44 (0)7770 638104 Before acting on this email or opening any attachments you should read the Manchester Metropolitan University’s email disclaimer available on its website http://www.mmu.ac.uk/emaildisclaimer ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Setting up DSO
Hi all, I want to set up a simple DSO transfer.i.e to copy records from Source server's form to a Destination server's form. Is DSO a seperate installation or it is installed with Remedy server itself?What are the install prerequisites for DSO? Lann -- View this message in context: http://www.nabble.com/Setting-up-DSO-tp18941620p18941620.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Run Process more than 255 characters
Alfred, How about trying to create a bat file by echo'ing the command onto a bat file named dynamically using $TIMESTAMP$$USER$.bat, running that bat file, and deleting the bat file after it has been executed? Joe - Original Message From: Guillermo Alfredo Torres Barron [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 11, 2008 6:23:14 PM Subject: Run Process more than 255 characters Hi dear listers I want to run process in a filter, when the fully expanded command line exceed 255 characters don't obtain the hope result, but the command line is less 255 I receive the result in my application, in both cases there isn't any error in log files I need send more information in the run process, How can I execute a command line that exceed 255 charactes? I have Windows 2003 Advanced Server, AR Server 7.1 patch 003, SQL Server 2007 Thanks in advance Greetings from Mexico City ... Este correo electronico es confidencial y/o puede contener informacion privilegiada. Si usted no es su destinatario o no es alguna persona autorizada por este para recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o tomar ninguna accion basada en este correo electronico o cualquier otra informacion incluida en el, favor de notificar al remitente de inmediato mediante el reenvio de este correo electronico y borrar a continuacion totalmente este correo electronico y sus anexos. Nota: Los acentos y caracteres especiales fueron omitidos para su correcta lectura en cualquier medio electronico. This e-mail is confidential and/or may contain privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any other information herein, please advise the sender immediately by reply this e-mail and delete this e-mail and its attachments. ... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Open an Excel file from Remedy
Thanks Mayfield it worked. But how can I save the excel file,Currently Iam able to open the Excel file of my choice and paste some data into a specified cell. BR, Lann Mayfield, Andy L. wrote: Trying setting up your active link as shown below: DDE- Action=POKE Service=EXCEL Topic=sheet1 (or whatever your excel sheet is named) Item-R20C1 (this is cell A20) Path-D:\Program Files\Microsoft Office\OFFICE11\excel.exe F:\PPCR.xls Command= $FIELDNAME$ Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lann Sent: Wednesday, August 06, 2008 6:22 AM To: arslist@ARSLIST.ORG Subject: Open an Excel file from Remedy Hello all, Iam trying to open a particular Microsoft Excel file in my F drive (F:\PPCR.xls),I want to copy some data from Remedy to particular cell of the Excel sheet say,A20. Iam using an Active link DDE- Action=POKE Service=EXCEL Topic=F:\PPCR.xls Item-A20 Path-D:\Program Files\Microsoft Office\OFFICE11\excel.exe Command=[OPEN(F:\PPCR.xls)] The problem is it opens a new Excel sheet,not my file of choice. How can I remedy this? Thanks, Lann -- View this message in context: http://www.nabble.com/Open-an-Excel-file-from-Remedy-tp18849160p18849160 .html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Open-an-Excel-file-from-Remedy-tp18849160p18943064.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How to test yet disable Email on dev server
I have a filter on my development server that, on Submit changes the AR System Email Messages/To field to my email address, so all the emails come to me. It also adds the original To to the subject so I can see who it originally was supposed to go to. But, as Sharon II points out, you can simply look at the AR System Email Messages entries to see what email would have gone out, so most of the time we just leave the development mailbox disabled. Dwayne Martin James Madison University Original message Date: Tue, 12 Aug 2008 09:28:06 +0300 From: Sharon-Michal Mamon-Meged [EMAIL PROTECTED] Subject: Re: How to test yet disable Email on dev server To: arslist@ARSLIST.ORG Hi sharon , you say Emails are not visible in the AR System Email Messages form why ? email messages is the form that could give you the answer to your question . In this form you can see the html email template without email going out . Best Regards, sharon mamon-meged AR System administrator phone : 972-3-9165229 moblie : 050-9165229 Sharon Menachem [EMAIL PROTECTED] .COM To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list (ARSList)Subject [EMAIL PROTECTED] How to test yet disable Email on ORG dev server 11/08/2008 17:32 Please respond to [EMAIL PROTECTED] RG ** I have a dev server which being a complete copy of production generates outgoing emails exactly as the production server would. I have stopped the email service so that the emails don’t go out. (ARS 6.3 patch 24 on Win 2003, SQL 2000, Helpdesk 5) I am now tasked with sending out survey emails to confirm call closure etc. using email templates. Outgoing email configuration is set NOT to delete outgoing emails. The filters are running correctly in the log Emails are not visible in the AR System Email Messages form. How can I set up the server so that emails do not go out to the general population but in such a way that I can see the html email template that was generated? Thanks in advance, Sharon __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
Re: Static Code Analysis in remedy
Saravanan, 1. What do you mean by Code Review? 2. What do you mean by Automatic? Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. List, Is there any tools available for Static Code Analysis in remedy to make the Code Review process automatic. Please pass the documentation link if you have any? Thanks Regards Saravanan Palaniappan ITSM To teach and to learn, to laugh and make others laugh. This is my purpose. Any day I don't do this was not worth the time it took to get through it. This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARSPerl and Currency Fields
I remember in v6 that there was a bug that affected the ability to translate Currency fields on import. You might try copying the value into a character field and reading that. It will translate the value back correctly when you move the value from the char to the currency field again. Rick On Tue, Aug 12, 2008 at 2:53 AM, Jerry Niman [EMAIL PROTECTED] wrote: Hi all, I am trying to read the value of a Currency field from an ARSPerl script, and failing miserably. The online manual isn't giving me any inspiration. I am using ARSPerl 1.91 and ARS 6.03 Can anyone point me at an example? Thanks, Jerry Jerry NimanTel+44 (0)161-247 1474 Head of Information and Communication Technology Services Email [EMAIL PROTECTED] the Manchester Metropolitan University Mobile +44 (0)7770 638104 Before acting on this email or opening any attachments you should read the Manchester Metropolitan University's email disclaimer available on its website http://www.mmu.ac.uk/emaildisclaimer ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Thread Configuration Questions
All: My client has questions regarding where to configure thread usage. Anyone with this expertise? 1. How can we tell how many threads the servers are currently configured to use? (NOTE: Not AREA threads - we have already made updates to those to reduce the TCP connections) 2. Where is thread configuration information stored? 3. Are there a minimum/maximum number of threads that the servers are configured to use? 4. Are there an initial one-to-one relationship between connections and threads? In other words, does each new connection (from a unique IP) start by using only one new thread or does each connection start with multiple threads? 5. Do the number of threads stay the same after established for that connection, or do they increase depending on the requests being made to the server? Thanks in advance for any help you can give! -LisaD - Lisa W [EMAIL PROTECTED] -- View this message in context: http://www.nabble.com/Thread-Configuration-Questions-tp18945859p18945859.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Thread Configuration Questions
Lisa, I have to assume that you know how and where to define Fast/List threads (question #1), and that I perhaps misunderstood your real question. Let me share some deeper information on what I believe are your other questions. 1. The minimum number of defined threads will always start and be available, whether in use or not. 2. The threads are stored in the ar.conf/ar.cfg file, which is read and cached at AR System startup. You can turn on thread-level logging to see how many are actually in use at any time. 3. The Min/Max numbers are in the docs - Configuration, I think. 4/5. I'll answer this one based on how a thread processes transactions. My knowledge here might be old, but it's the last thing I heard. Thread #1 will queue up to 5 transaction connections (appropriate to tx type). Once tx #6 comes along, it is bumped to the next thread in line. If there are no other active threads available, AR System will start one unless it is already at its defined maximum number. This continues until the max # of defined threads for that tx type (List/Fast) has been reached. At that point, timeouts will likely occur. I don't think the threads are IP/client specific (i.e. sticky), but I could be wrong about that. I think it's just dealing with the raw transactions. Hope this is what you're looking for! Rick On Tue, Aug 12, 2008 at 7:50 AM, LisaD [EMAIL PROTECTED] wrote: All: My client has questions regarding where to configure thread usage. Anyone with this expertise? 1. How can we tell how many threads the servers are currently configured to use? (NOTE: Not AREA threads - we have already made updates to those to reduce the TCP connections) 2. Where is thread configuration information stored? 3. Are there a minimum/maximum number of threads that the servers are configured to use? 4. Are there an initial one-to-one relationship between connections and threads? In other words, does each new connection (from a unique IP) start by using only one new thread or does each connection start with multiple threads? 5. Do the number of threads stay the same after established for that connection, or do they increase depending on the requests being made to the server? Thanks in advance for any help you can give! -LisaD - Lisa W [EMAIL PROTECTED] -- View this message in context: http://www.nabble.com/Thread-Configuration-Questions-tp18945859p18945859.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Giving users access to Categorizations, Approvals, and Assignments in ITSM
Good morning, I have a request that seems logical from the help desk group at my company, but in thinking about it I'm surprised that this information is not already available somewhere. Basically, my users want to be able to see what all the possible categorizations are (both Operational and Product), as well as any auto-assignments and approvals that take place with those categorizations. We own the Business Objects universe (BMC Analytics) and it doesn't seem to have configuration information readily available to report on, so I was thinking of building a custom ASP page with some SQL statements to pull this information. Is there a better way that I'm missing out on? Thanks, Shawn Pierson Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Setting up DSO
Hello Lann DSO requires some licenses added on source and destination server. Once you add the license then some forms appear in the system that allow you to transfer information from one to the other. Regards, Luis De:: lann [EMAIL PROTECTED] Para: arslist@ARSLIST.ORG Asunto:: Setting up DSO BCC: Tue, 12 Aug 2008 03:29:33 -0700 Hi all, I want to set up a simple DSO transfer.i.e to copy records from Source server's form to a Destination server's form. Is DSO a seperate installation or it is installed with Remedy server itself?What are the install prerequisites for DSO? Lann -- View this message in context: a target=_blank href='http://www.nabble.com/Setting-up-DSO-tp18941620p18941620.html'http:// www.nabble.com/Setting-up-DSO-tp18941620p18941620.html/a Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Thread Configuration Questions
Rick - thank you! That is exactly what I was looking for. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, August 12, 2008 10:16 AM To: arslist@ARSLIST.ORG Subject: Re: Thread Configuration Questions ** Lisa, I have to assume that you know how and where to define Fast/List threads (question #1), and that I perhaps misunderstood your real question. Let me share some deeper information on what I believe are your other questions. 1. The minimum number of defined threads will always start and be available, whether in use or not. 2. The threads are stored in the ar.conf/ar.cfg file, which is read and cached at AR System startup. You can turn on thread-level logging to see how many are actually in use at any time. 3. The Min/Max numbers are in the docs - Configuration, I think. 4/5. I'll answer this one based on how a thread processes transactions. My knowledge here might be old, but it's the last thing I heard. Thread #1 will queue up to 5 transaction connections (appropriate to tx type). Once tx #6 comes along, it is bumped to the next thread in line. If there are no other active threads available, AR System will start one unless it is already at its defined maximum number. This continues until the max # of defined threads for that tx type (List/Fast) has been reached. At that point, timeouts will likely occur. I don't think the threads are IP/client specific (i.e. sticky), but I could be wrong about that. I think it's just dealing with the raw transactions. Hope this is what you're looking for! Rick On Tue, Aug 12, 2008 at 7:50 AM, LisaD [EMAIL PROTECTED] wrote: All: My client has questions regarding where to configure thread usage. Anyone with this expertise? 1. How can we tell how many threads the servers are currently configured to use? (NOTE: Not AREA threads - we have already made updates to those to reduce the TCP connections) 2. Where is thread configuration information stored? 3. Are there a minimum/maximum number of threads that the servers are configured to use? 4. Are there an initial one-to-one relationship between connections and threads? In other words, does each new connection (from a unique IP) start by using only one new thread or does each connection start with multiple threads? 5. Do the number of threads stay the same after established for that connection, or do they increase depending on the requests being made to the server? Thanks in advance for any help you can give! -LisaD - Lisa W [EMAIL PROTECTED] -- View this message in context: http://www.nabble.com/Thread-Configuration-Questions-tp18945859p18945859 .html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARSPerl and Currency Fields
Rick,
Thanks.
As it happens, I just found the answer:
.
.
.
# Get the hash that relates field names to field IDs
%fields = ars_GetFieldTable($ctrl, $schema) or die Couldn't get field table;
# Retreive the entry by its Request ID
%values = ars_GetEntry($ctrl, $schema, $id);
# The currency field I am interested in is called Cost Each
$costfield = $values{$fields{'Cost Each'}});
# Now extract the numeric value and the currency code
$cost = $costfield-{'value'};
$currency = $costfield-{'currencyCode'};
.
.
.
Jerry
Jerry NimanTel+44 (0)161-247 1474
Head of Information and Communication Technology Services Email
[EMAIL PROTECTED]
the Manchester Metropolitan University Mobile +44 (0)7770 638104
Before acting on this email or opening any attachments you should read the
Manchester Metropolitan University’s email
disclaimer available on its website http://www.mmu.ac.uk/emaildisclaimer
Rick Cook [EMAIL PROTECTED] 12 Aug 08 14:26
I remember in v6 that there was a bug that affected the ability to translate
Currency fields on import. You might try copying the value into a character
field and reading that. It will translate the value back correctly when you
move the value from the char to the currency field again.
Rick
On Tue, Aug 12, 2008 at 2:53 AM, Jerry Niman [EMAIL PROTECTED] wrote:
Hi all,
I am trying to read the value of a Currency field from an ARSPerl script,
and failing miserably. The online manual isn't giving
me any inspiration.
I am using ARSPerl 1.91 and ARS 6.03
Can anyone point me at an example?
Thanks,
Jerry
Jerry NimanTel+44 (0)161-247 1474
Head of Information and Communication Technology Services Email
[EMAIL PROTECTED]
the Manchester Metropolitan University Mobile +44 (0)7770 638104
Before acting on this email or opening any attachments you should read the
Manchester Metropolitan University's email
disclaimer available on its website http://www.mmu.ac.uk/emaildisclaimer
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Re: Giving users access to Categorizations, Approvals, and Assignments in ITSM
How about a control panel-type form that would contain one or more table fields displaying the information? You could even make it push the selected value to an Incident. Rick On Tue, Aug 12, 2008 at 8:16 AM, Pierson, Shawn [EMAIL PROTECTED]wrote: ** Good morning, I have a request that seems logical from the help desk group at my company, but in thinking about it I'm surprised that this information is not already available somewhere. Basically, my users want to be able to see what all the possible categorizations are (both Operational and Product), as well as any auto-assignments and approvals that take place with those categorizations. We own the Business Objects universe (BMC Analytics) and it doesn't seem to have configuration information readily available to report on, so I was thinking of building a custom ASP page with some SQL statements to pull this information. Is there a better way that I'm missing out on? Thanks, Shawn Pierson Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Anyone using ARS 7.1 p4 aradmin CLI?
I am trying to use the Command Line Interface on ARS 7.1 patch 4 but when I run it, all I get is the Admin tool opening up looking for a login and password (which is not what I want). I am using the following command in a Windows batch file: C:\Program Files\AR System\Admin\aradmin.exe -U Demo -p -x SERVERNAME -portnum -e 20080812.activelinkguides.def -G -o 20080812.activelinkguides.log It has worked with 6.3 in the past but doesn't work at all now. I am really trying to set up an automated way to export all the workflow types each day/week/whenever on our development server so that we have a record of any changes and can drop back if we mess something up or delete something. Anyone at all using the aradmin tool this way? Thanks. -scott ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Run Process more than 255 characters
WellI'm not sure what proy does, or which of those parameters is causing the command line to go over 255...it's currently (with parameter names) at 171...if you put the desarrollo directory in the path you would be able to free up 24 characters from the command line...or you could reengineer the perl script to include arsperl and pass less information to it...and get the rest with a lookup. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Guillermo Alfredo Torres Barron Sent: Monday, August 11, 2008 5:13 PM To: arslist@ARSLIST.ORG Subject: Re: Run Process more than 255 characters Hi LJ This is the command cmd.exe /C c:\perl\proy\desarrollo\candy.pl -t $Proy-e-A$ -f $Proy-e-R$ -n Name -s $TaskName$ -a $AIS-FormatoFI$ -r $TaskName$ -l $Location Company$ -u $InstanceId$ The perl command send a meeting to user Thanks in advance -Mensaje original- De: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] En nombre de LJ Longwing Enviado el: Lunes, 11 de Agosto de 2008 05:57 p.m. Para: arslist@ARSLIST.ORG Asunto: Re: Run Process more than 255 characters You don't mention a bunch about what your run-process is, or what language it's in (if any)but you might consider wrapping your process into a perl script, and passing minimal information on the command line to the perl script, have the perl script log into remedy to get the rest of the information, and then process it, or something like that. Short of keeping your run process under 255, I'm not sure what you can do without a bunch more information about what the process is and what it does. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Guillermo Alfredo Torres Barron Sent: Monday, August 11, 2008 4:23 PM To: arslist@ARSLIST.ORG Subject: Run Process more than 255 characters Hi dear listers I want to run process in a filter, when the fully expanded command line exceed 255 characters don't obtain the hope result, but the command line is less 255 I receive the result in my application, in both cases there isn't any error in log files I need send more information in the run process, How can I execute a command line that exceed 255 charactes? I have Windows 2003 Advanced Server, AR Server 7.1 patch 003, SQL Server 2007 Thanks in advance Greetings from Mexico City ... Este correo electronico es confidencial y/o puede contener informacion privilegiada. Si usted no es su destinatario o no es alguna persona autorizada por este para recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o tomar ninguna accion basada en este correo electronico o cualquier otra informacion incluida en el, favor de notificar al remitente de inmediato mediante el reenvio de este correo electronico y borrar a continuacion totalmente este correo electronico y sus anexos. Nota: Los acentos y caracteres especiales fueron omitidos para su correcta lectura en cualquier medio electronico. This e-mail is confidential and/or may contain privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any other information herein, please advise the sender immediately by reply this e-mail and delete this e-mail and its attachments. ... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ... Este correo electronico es confidencial y/o puede contener informacion privilegiada. Si usted no es su destinatario o no es alguna persona autorizada por este para recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o tomar ninguna accion basada en este correo electronico o cualquier otra informacion incluida en el, favor de notificar al remitente de inmediato mediante el reenvio de este correo electronico y borrar a continuacion totalmente este correo electronico y sus anexos. Nota: Los acentos y caracteres especiales fueron omitidos para su correcta lectura en cualquier medio electronico. This e-mail is confidential and/or may contain privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any other information herein,
Re: Thread Configuration Questions
One important consideration the Max nunmber of threads depends of the Hardware (CPU RAM) if the server ask to your OS Personnel to ask how many threads the server can accept for connections; also consider that the fast and list threads are for operations of search and write for all transactions due the database, exists other threads for alerts, and admin queue, if it's needed you can define a private queue with their own max min threads for making a balancing in the ARS Server, but always considering the hardware capacities. Best Regards Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Tue, 12 Aug 2008 16:20:57 +0100From: [EMAIL PROTECTED]: Re: Thread Configuration QuestionsTo: [EMAIL PROTECTED] Rick – thank you! That is exactly what I was looking for. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick CookSent: Tuesday, August 12, 2008 10:16 AMTo: [EMAIL PROTECTED]: Re: Thread Configuration Questions ** Lisa, I have to assume that you know how and where to define Fast/List threads (question #1), and that I perhaps misunderstood your real question. Let me share some deeper information on what I believe are your other questions.1. The minimum number of defined threads will always start and be available, whether in use or not.2. The threads are stored in the ar.conf/ar.cfg file, which is read and cached at AR System startup. You can turn on thread-level logging to see how many are actually in use at any time.3. The Min/Max numbers are in the docs - Configuration, I think.4/5. I'll answer this one based on how a thread processes transactions. My knowledge here might be old, but it's the last thing I heard. Thread #1 will queue up to 5 transaction connections (appropriate to tx type). Once tx #6 comes along, it is bumped to the next thread in line. If there are no other active threads available, AR System will start one unless it is already at its defined maximum number. This continues until the max # of defined threads for that tx type (List/Fast) has been reached. At that point, timeouts will likely occur.I don't think the threads are IP/client specific (i.e. sticky), but I could be wrong about that. I think it's just dealing with the raw transactions.Hope this is what you're looking for!Rick On Tue, Aug 12, 2008 at 7:50 AM, LisaD [EMAIL PROTECTED] wrote: All: My client has questions regarding where to configure thread usage.Anyone with this expertise?1. How can we tell how many threads the servers are currently configured touse?(NOTE: Not AREA threads - we have already made updates to those to reducethe TCP connections)2. Where is thread configuration information stored?3. Are there a minimum/maximum number of threads that the servers areconfigured to use?4. Are there an initial one-to-one relationship between connections andthreads? In other words, does each new connection (from a unique IP) startby using only one new thread or does each connection start with multiplethreads?5. Do the number of threads stay the same after established for thatconnection, or do they increase depending on the requests being made to theserver?Thanks in advance for any help you can give!-LisaD-Lisa [EMAIL PROTECTED] this message in context: http://www.nabble.com/Thread-Configuration-Questions-tp18945859p18945859.htmlSent from the ARS (Action Request System) mailing list archive at Nabble.com.___UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgPlatinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ TuringSMI is a Platinum Sponsor of both BMC UserWorld Events Email Disclaimer This email has been sent from the TuringSMI Group This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number
Re: Anyone using ARS 7.1 p4 aradmin CLI?
I am not sure why it may not be working but if it is something that is no longer available in 7.1 you might want to try performing the same process using Remedy Migrator. You should be able to schedule Remedy Migrator to migrate objects from the server to a .Migrator def file and set it to automatically run at a certain date/Time. I havent played with this feature of Migrator that much but it may be something that you can setup as an alternative. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of SCOTT PHILBEN Sent: Tuesday, August 12, 2008 11:45 AM To: arslist@ARSLIST.ORG Subject: Anyone using ARS 7.1 p4 aradmin CLI? I am trying to use the Command Line Interface on ARS 7.1 patch 4 but when I run it, all I get is the Admin tool opening up looking for a login and password (which is not what I want). I am using the following command in a Windows batch file: C:\Program Files\AR System\Admin\aradmin.exe -U Demo -p -x SERVERNAME -portnum -e 20080812.activelinkguides.def -G -o 20080812.activelinkguides.log It has worked with 6.3 in the past but doesn't work at all now. I am really trying to set up an automated way to export all the workflow types each day/week/whenever on our development server so that we have a record of any changes and can drop back if we mess something up or delete something. Anyone at all using the aradmin tool this way? Thanks. -scott ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Please consider the environment before printing this e-mail. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Giving users access to Categorizations, Approvals, and Assignments in ITSM
I thought about this as well, but it would be difficult for them to print it in a table field because we use the Mid Tier almost exclusively, and because we run Business Objects on another server we haven't been able to get reporting out of Remedy to work. That is a good idea though, and I may use that sort of thing for when we implement SRM. Thanks, Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, August 12, 2008 10:27 AM To: arslist@ARSLIST.ORG Subject: Re: Giving users access to Categorizations, Approvals, and Assignments in ITSM ** How about a control panel-type form that would contain one or more table fields displaying the information? You could even make it push the selected value to an Incident. Rick On Tue, Aug 12, 2008 at 8:16 AM, Pierson, Shawn [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] wrote: ** Good morning, I have a request that seems logical from the help desk group at my company, but in thinking about it I'm surprised that this information is not already available somewhere. Basically, my users want to be able to see what all the possible categorizations are (both Operational and Product), as well as any auto-assignments and approvals that take place with those categorizations. We own the Business Objects universe (BMC Analytics) and it doesn't seem to have configuration information readily available to report on, so I was thinking of building a custom ASP page with some SQL statements to pull this information. Is there a better way that I'm missing out on? Thanks, Shawn Pierson Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: www.rmsportal.comhttp://www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Anyone using ARS 7.1 p4 aradmin CLI?
The command line I use is aradmin -u user -p password -x server -portnum port -e filename -ABDFGHJKMNQTZ I noticed that mine is a lower case u and yours is upper case...that may be what's causing it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of SCOTT PHILBEN Sent: Tuesday, August 12, 2008 9:45 AM To: arslist@ARSLIST.ORG Subject: Anyone using ARS 7.1 p4 aradmin CLI? I am trying to use the Command Line Interface on ARS 7.1 patch 4 but when I run it, all I get is the Admin tool opening up looking for a login and password (which is not what I want). I am using the following command in a Windows batch file: C:\Program Files\AR System\Admin\aradmin.exe -U Demo -p -x SERVERNAME -portnum -e 20080812.activelinkguides.def -G -o 20080812.activelinkguides.log It has worked with 6.3 in the past but doesn't work at all now. I am really trying to set up an automated way to export all the workflow types each day/week/whenever on our development server so that we have a record of any changes and can drop back if we mess something up or delete something. Anyone at all using the aradmin tool this way? Thanks. -scott ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Major index problem
We are having a fairly serious problem in IM 7.03. Sometimes - and with no consistency - users will get a unique index violation error when creating an incident. After extensive research I've found the following to be true: 1.) The error is valid. 2.) The error happens because the system is trying to insert a duplicate Incident Number into the HPD:Help Desk form 3.) The duplicate Incident Number that is attempting to be saved did NOT come from the same user - therefore it's not a client workflow issue. IE - it's not a workflow bug where the field isn't being cleared out on the client between creations of incidents. 4.) There appear to be old/extra records in HPD:CFG Ticket Num Generator from the past two days. There are no entries prior to Monday Does anyone know how the form HPD:CFG Ticket Num Generator works in terms of when/how it gets emptied? William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Pager Setup
Kevin, I have implemented this by creating an email user that belongs to the group with assignment availability set to No. This user has his email address specified in the CTM:People form as the group email address. Then for the other users in the group I have configured notification preferences that have Group Notifications set to No and Individual notifications set to yes for the module that your working on. This way the email user account gets notified for group notifications and the rest of the group members only get notified for the requests that are assigned to them. The drawback of this is that you have to remember to setup the notification preferences for the group members. It does give you the flexibility to mix and match group notifications i.e. if some group members want to be notified of requests assigned to the groups and if some don't. You could write workflow to automatically do a push to the notification preferences form as and when needed. HTH. Saby --- On Mon, 8/11/08, Begosh, Kevin [EMAIL PROTECTED] wrote: From: Begosh, Kevin [EMAIL PROTECTED] Subject: Re: Pager Setup To: arslist@ARSLIST.ORG Date: Monday, August 11, 2008, 9:28 PM Okay well I think I am making this question out to be harder than I intended. I really do not need paging, I wanted to set up the paging services because I know then you can set a support group to on call and add a email address that the tickets will go to instead of going to everyone in the group, so here goes: What I really need to do is when a ticket is created (incident, problem etc...) to send that ticket to an email address that has been set up for each support group. Out of the box there is a system default that sends emails to everyone in the group. So what I want is to send this email to one email that I can tie to the group. I really do not want to create a profile for everyone group email so that I then can create a user preference to send an email to that group, if I could just configure each group with an email and the tickets go to that. Please help Kevin Begosh -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of jham36 Sent: Wednesday, August 06, 2008 2:54 PM To: arslist@ARSLIST.ORG Subject: Re: Pager Setup What we have done in the past is add a field to the Person form (not sure if ITSM 7.x has this field already) for the pager email address. I would send emails to the pager instead of hooking into another service. James On Aug 6, 11:01 am, Howard Richter [EMAIL PROTECTED] wrote: Kevin, Looks like your trying to do the same thing. I wonder how BMC can call it a customization when the howto is found on page 241 on the ITSM-Config-Guide. However the doc is not very good. hbr On 8/6/08, Begosh, Kevin [EMAIL PROTECTED] wrote: ** I am working on a windows 2003 server and I am just implemented AR Server, ITSM applications etc... I want to set up paging on the system but I talked with BMC and they said that this was a customization and did not provide any help. Has anyone using ARServer 7.x and windows 2003 OS for their AR Server used a external paging services and had it set up and working. I know where you set up the configuration inside of remedy I was just not sure how you set up the paging services on the server AR Server, Windows 2003 SQL 2005, DB ARServer 7.1 patch 3 Kevin Begosh __Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile =http://www.linkedin.com/in/hbr4270 __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Major index problem
William, if memory serves, the records in that form get flagged for deletion after the Incident is created, and an Escalation deletes them. Rick On Tue, Aug 12, 2008 at 9:18 AM, William Rentfrow [EMAIL PROTECTED] wrote: ** We are having a fairly serious problem in IM 7.03. Sometimes - and with no consistency - users will get a unique index violation error when creating an incident. After extensive research I've found the following to be true: 1.) The error is valid. 2.) The error happens because the system is trying to insert a duplicate Incident Number into the HPD:Help Desk form 3.) The duplicate Incident Number that is attempting to be saved did NOT come from the same user - therefore it's not a client workflow issue. IE - it's not a workflow bug where the field isn't being cleared out on the client between creations of incidents. 4.) There appear to be old/extra records in HPD:CFG Ticket Num Generator from the past two days. There are no entries prior to Monday Does anyone know how the form HPD:CFG Ticket Num Generator works in terms of when/how it gets emptied? William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Major index problem
Anyone know what escalation? There's no escalation based directly off of that table so I suspect it's one of the cleanup ones. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, August 12, 2008 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: Major index problem ** William, if memory serves, the records in that form get flagged for deletion after the Incident is created, and an Escalation deletes them. Rick On Tue, Aug 12, 2008 at 9:18 AM, William Rentfrow [EMAIL PROTECTED] wrote: ** We are having a fairly serious problem in IM 7.03. Sometimes - and with no consistency - users will get a unique index violation error when creating an incident. After extensive research I've found the following to be true: 1.) The error is valid. 2.) The error happens because the system is trying to insert a duplicate Incident Number into the HPD:Help Desk form 3.) The duplicate Incident Number that is attempting to be saved did NOT come from the same user - therefore it's not a client workflow issue. IE - it's not a workflow bug where the field isn't being cleared out on the client between creations of incidents. 4.) There appear to be old/extra records in HPD:CFG Ticket Num Generator from the past two days. There are no entries prior to Monday Does anyone know how the form HPD:CFG Ticket Num Generator works in terms of when/how it gets emptied? William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Major index problem
I think you're right. On Tue, Aug 12, 2008 at 9:30 AM, William Rentfrow [EMAIL PROTECTED] wrote: ** Anyone know what escalation? There's no escalation based directly off of that table so I suspect it's one of the cleanup ones. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Tuesday, August 12, 2008 11:24 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Major index problem ** William, if memory serves, the records in that form get flagged for deletion after the Incident is created, and an Escalation deletes them. Rick On Tue, Aug 12, 2008 at 9:18 AM, William Rentfrow [EMAIL PROTECTED] wrote: ** We are having a fairly serious problem in IM 7.03. Sometimes - and with no consistency - users will get a unique index violation error when creating an incident. After extensive research I've found the following to be true: 1.) The error is valid. 2.) The error happens because the system is trying to insert a duplicate Incident Number into the HPD:Help Desk form 3.) The duplicate Incident Number that is attempting to be saved did NOT come from the same user - therefore it's not a client workflow issue. IE - it's not a workflow bug where the field isn't being cleared out on the client between creations of incidents. 4.) There appear to be old/extra records in HPD:CFG Ticket Num Generator from the past two days. There are no entries prior to Monday Does anyone know how the form HPD:CFG Ticket Num Generator works in terms of when/how it gets emptied? William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Issues with RedHat v4 and 7.1 patch 3
Joe, I just arrived on site yesterday, but from the case notes with BMC its just ITSM 7 patch 7 and arserverd 7.1 patch 3. No SRM as of yet. Lets say no ideas from BMC as as yet. Thanks, hbr On Aug 11, 2:19 pm, Joe DeSouza [EMAIL PROTECTED] wrote: Howard, I am dealing with a similar issue on windows 2K3 P3 and troubleshooting it at the moment.. All my AR Server 7.1 P3 plugins are not responding although the paths seem good.. I even tried switching from the regular long windows path format to the good old 8.3 format (and restarted the AR Server) with no luck.. Everything was good until I installed SRM 2.2 - When and how did your problems start? Joe - Original Message From: hbr [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Monday, August 11, 2008 11:49:21 AM Subject: Issues with RedHat v4 and 7.1 patch 3 Good morning (or afternoon) all, We just stood up a 7.1 patch 3 with ITSM 7 patch 7 on a Redhat 4 and we are seeing some arserver and plugin crashes (with no real debug or arerror log data to go on). Anyone seen the same thing on RedHat? As always thanks, Howard Richter ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Pager Setup
yes I am aware of that but I did not really want to do that because they have about 200 groups and they want all groups to go a resource account (email) instead of the people. I can add a support group email field to the incident form and have another form that puts that email based upon the email and the support group that is assigned to the ticket. I do not what to change the out of the box system if I do not have to. You would think that BMC would have something where you could just send it to a group and not everyone in the group. I have not found a way to do that yet, and that is what I am looking for. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sabyson Fernandes Sent: Tuesday, August 12, 2008 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: Pager Setup ** Kevin, I have implemented this by creating an email user that belongs to the group with assignment availability set to No. This user has his email address specified in the CTM:People form as the group email address. Then for the other users in the group I have configured notification preferences that have Group Notifications set to No and Individual notifications set to yes for the module that your working on. This way the email user account gets notified for group notifications and the rest of the group members only get notified for the requests that are assigned to them. The drawback of this is that you have to remember to setup the notification preferences for the group members. It does give you the flexibility to mix and match group notifications i.e. if some group members want to be notified of requests assigned to the groups and if some don't. You could write workflow to automatically do a push to the notification preferences form as and when needed. HTH. Saby --- On Mon, 8/11/08, Begosh, Kevin [EMAIL PROTECTED] wrote: From: Begosh, Kevin [EMAIL PROTECTED] Subject: Re: Pager Setup To: arslist@ARSLIST.ORG Date: Monday, August 11, 2008, 9:28 PM Okay well I think I am making this question out to be harder than I intended. I really do not need paging, I wanted to set up the paging services because I know then you can set a support group to on call and add a email address that the tickets will go to instead of going to everyone in the group, so here goes: What I really need to do is when a ticket is created (incident, problem etc...) to send that ticket to an email address that has been set up for each support group. Out of the box there is a system default that sends emails to everyone in the group. So what I want is to send this email to one email that I can tie to the group. I really do not want to create a profile for everyone group email so that I then can create a user preference to send an email to that group, if I could just configure each group with an email and the tickets go to that. Please help Kevin Begosh -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of jham36 Sent: Wednesday, August 06, 2008 2:54 PM To: arslist@ARSLIST.ORG Subject: Re: Pager Setup What we have done in the past is add a field to the Person form (not sure if ITSM 7.x has this field already) for the pager email address. I would send emails to the pager instead of hooking into another service. James On Aug 6, 11:01 am, Howard Richter [EMAIL PROTECTED] wrote: Kevin, Looks like your trying to do the same thing. I wonder how BMC can call it a customization when the howto is found on page 241 on the ITSM-Config-Guide. However the doc is not very good. hbr On 8/6/08, Begosh, Kevin [EMAIL PROTECTED] wrote: ** I am working on a windows 2003 server and I am just implemented AR Server, ITSM applications etc... I want to set up paging on the system but I talked with BMC and they said that this was a customization and did not provide any help. Has anyone using ARServer 7.x and windows 2003 OS for their AR Server used a external paging services and had it set up and working. I know where you set up the configuration inside of remedy I was just not sure how you set up the paging services on the server AR Server, Windows 2003 SQL 2005, DB
Re: Major index problem
I believe that the record is created with a value in one of the fields that triggers a filter on the form that performs an Application-Delete-Entry process call to delete itself. Roger From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, August 12, 2008 11:36 AM To: arslist@ARSLIST.ORG Subject: Re: Major index problem ** I think you're right. On Tue, Aug 12, 2008 at 9:30 AM, William Rentfrow [EMAIL PROTECTED] wrote: ** Anyone know what escalation? There's no escalation based directly off of that table so I suspect it's one of the cleanup ones. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, August 12, 2008 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: Major index problem ** William, if memory serves, the records in that form get flagged for deletion after the Incident is created, and an Escalation deletes them. Rick On Tue, Aug 12, 2008 at 9:18 AM, William Rentfrow [EMAIL PROTECTED] wrote: ** We are having a fairly serious problem in IM 7.03. Sometimes - and with no consistency - users will get a unique index violation error when creating an incident. After extensive research I've found the following to be true: 1.) The error is valid. 2.) The error happens because the system is trying to insert a duplicate Incident Number into the HPD:Help Desk form 3.) The duplicate Incident Number that is attempting to be saved did NOT come from the same user - therefore it's not a client workflow issue. IE - it's not a workflow bug where the field isn't being cleared out on the client between creations of incidents. 4.) There appear to be old/extra records in HPD:CFG Ticket Num Generator from the past two days. There are no entries prior to Monday Does anyone know how the form HPD:CFG Ticket Num Generator works in terms of when/how it gets emptied? William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
JOB: Senior Remedy Consultants Needed - Must be based in the Chicago, Minneapolis and Washington DC Metro Areas
Column Technologies is seeking Senior Remedy Consultants based in the Chicago, Minneapolis, and Washington DC metro areas. These are permanent positions with generous salary, bonus, benefits and vacation packages. If you're interested, please email me your resume as a MS Word or PDF document as well as a good time to reach you. Thanks! Melissa Wish Corporate Recruiter Column Technologies, Inc. Home Office: 718-399-2136 Cell/Evenings: 917-748-7104 E-Fax: 646-349-3799 Email: mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] http://www.columnit.com www.columnit.com BMC Remedy Partner of the Year 2000 - 2004 BMC Solution Partner of the Year 2004 - 2006 BMC Fastest Growing Worldwide Partner - 2006 Inc. 500 Fastest Growing Private Companies - 2006 BMC 2007 Americas and Worldwide Top Solution Provider ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Rebuilding Remedy 6.3
Greeting Listers, I come to you with several questions and concerns. Here is my story to start with. I inherited Remedy (ARS + HelpDesk) about 6 months ago (before I was just a user on the system). People that set it up couple of years ago are long gone. Since its original creators, this app has been passed around A LOT! Right now we have prod, stage and dev environments working, from which only prod is running without too many hiccups. Stage was a play box for third party software developers/integrators and is no longer allowing any users to sign in. Dev is still running but needs to be restarted daily if you want to log in (ARS Service hangs on restart). Here come the questions and concerns: I am thinking very hard right now about rebuilding both stage and dev environments. On one hand I could try to figure out what is going on with the logging in failures on dev, but then I am not sure what else is tweaked to death in there... Stage. The only other option that I see aside from rebuilding stage is playing with configuration files and see if that makes any difference, but I have no idea what was done to it before during third party integration process. So (keep in mind these are stage and dev) If I do decide to rebuild stage completely what about the licenses? Do I just send the license file to BMC and wait or can I back it up and then restore it to the new system? If I just back it up the new rebuild will have to happen on the old machine (which is OK) because of the Host ID, right? What do I do with HelpDesk licenses? Any help is appreciated. Masha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Rebuilding Remedy 6.3
WellRemedy is licensed in the windows world by MAC of the NIC, and the lic file (in 6.3) is stored by default in C:\Program Files\Common Files\AR System\Licenses\servername\arsystem.lic, this shouldn't be touched if you are just reinstalling Remedyif you are rebuilding the entire box...you'll want a copy of that file...it should contain all of the licenses currently applied to the server, including help desk. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Masha Bench Sent: Tuesday, August 12, 2008 1:28 PM To: arslist@ARSLIST.ORG Subject: Rebuilding Remedy 6.3 ** Greeting Listers, I come to you with several questions and concerns. Here is my story to start with. I inherited Remedy (ARS + HelpDesk) about 6 months ago (before I was just a user on the system). People that set it up couple of years ago are long gone. Since its original creators, this app has been passed around A LOT! Right now we have prod, stage and dev environments working, from which only prod is running without too many hiccups. Stage was a play box for third party software developers/integrators and is no longer allowing any users to sign in. Dev is still running but needs to be restarted daily if you want to log in (ARS Service hangs on restart). Here come the questions and concerns: I am thinking very hard right now about rebuilding both stage and dev environments. On one hand I could try to figure out what is going on with the logging in failures on dev, but then I am not sure what else is tweaked to death in there. Stage. The only other option that I see aside from rebuilding stage is playing with configuration files and see if that makes any difference, but I have no idea what was done to it before during third party integration process. So (keep in mind these are stage and dev) If I do decide to rebuild stage completely what about the licenses? Do I just send the license file to BMC and wait or can I back it up and then restore it to the new system? If I just back it up the new rebuild will have to happen on the old machine (which is OK) because of the Host ID, right? What do I do with HelpDesk licenses? Any help is appreciated. Masha __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Rebuilding Remedy 6.3
Thank you for your response. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Tuesday, August 12, 2008 1:44 PM To: arslist@ARSLIST.ORG Subject: Re: Rebuilding Remedy 6.3 ** WellRemedy is licensed in the windows world by MAC of the NIC, and the lic file (in 6.3) is stored by default in C:\Program Files\Common Files\AR System\Licenses\servername\arsystem.lic, this shouldn't be touched if you are just reinstalling Remedyif you are rebuilding the entire box...you'll want a copy of that file...it should contain all of the licenses currently applied to the server, including help desk. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Masha Bench Sent: Tuesday, August 12, 2008 1:28 PM To: arslist@ARSLIST.ORG Subject: Rebuilding Remedy 6.3 ** Greeting Listers, I come to you with several questions and concerns. Here is my story to start with. I inherited Remedy (ARS + HelpDesk) about 6 months ago (before I was just a user on the system). People that set it up couple of years ago are long gone. Since its original creators, this app has been passed around A LOT! Right now we have prod, stage and dev environments working, from which only prod is running without too many hiccups. Stage was a play box for third party software developers/integrators and is no longer allowing any users to sign in. Dev is still running but needs to be restarted daily if you want to log in (ARS Service hangs on restart). Here come the questions and concerns: I am thinking very hard right now about rebuilding both stage and dev environments. On one hand I could try to figure out what is going on with the logging in failures on dev, but then I am not sure what else is tweaked to death in there... Stage. The only other option that I see aside from rebuilding stage is playing with configuration files and see if that makes any difference, but I have no idea what was done to it before during third party integration process. So (keep in mind these are stage and dev) If I do decide to rebuild stage completely what about the licenses? Do I just send the license file to BMC and wait or can I back it up and then restore it to the new system? If I just back it up the new rebuild will have to happen on the old machine (which is OK) because of the Host ID, right? What do I do with HelpDesk licenses? Any help is appreciated. Masha __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Rebuilding Remedy 6.3
Since you also say you do not know what may have gone on here, there is a possibility there might be integartions or non-ARSystem tables in the ARSystem tablespace or other dependents. If I were you I would spend some time studying all such possibilities before just blowing away the staging and the dev environments and attempting to rebuild them.. You would require such information anyway, as it is a good idea to clone these environments to production maintaining the same installation directory structure etc as a lot of the out of the box applications store directory install paths within the application data For eg the EIE, help files, etc.. All these would fail to work if the paths are different and if the database is restored from prod to dev or staging.. Joe - Original Message From: LJ Longwing [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, August 12, 2008 3:44:13 PM Subject: Re: Rebuilding Remedy 6.3 ** WellRemedy is licensed in the windows world by MAC of the NIC, and the lic file (in 6.3) is stored by default in C:\Program Files\Common Files\AR System\Licenses\servername\arsystem.lic, this shouldn't be touched if you are just reinstalling Remedyif you are rebuilding the entire box...you'll want a copy of that file...it should contain all of the licenses currently applied to the server, including help desk. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Masha Bench Sent: Tuesday, August 12, 2008 1:28 PM To: arslist@ARSLIST.ORG Subject: Rebuilding Remedy 6.3 ** Greeting Listers, I come to you with several questions and concerns. Here is my story to start with. I inherited Remedy (ARS + HelpDesk) about 6 months ago (before I was just a user on the system). People that set it up couple of years ago are long gone. Since its original creators, this app has been passed around A LOT! Right now we have prod, stage and dev environments working, from which only prod is running without too many hiccups. Stage was a play box for third party software developers/integrators and is no longer allowing any users to sign in. Dev is still running but needs to be restarted daily if you want to log in (ARS Service hangs on restart). Here come the questions and concerns: I am thinking very hard right now about rebuilding both stage and dev environments. On one hand I could try to figure out what is going on with the logging in failures on dev, but then I am not sure what else is tweaked to death in there… Stage. The only other option that I see aside from rebuilding stage is playing with configuration files and see if that makes any difference, but I have no idea what was done to it before during third party integration process. So (keep in mind these are stage and dev) If I do decide to rebuild stage completely what about the licenses? Do I just send the license file to BMC and wait or can I back it up and then restore it to the new system? If I just back it up the new rebuild will have to happen on the old machine (which is OK) because of the Host ID, right? What do I do with HelpDesk licenses? Any help is appreciated. Masha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Major index problem
The Cleanup for HPD:CFG Ticket Num Generator is handled from the 'SYS:Application Cleanup' form. There is an entry in the form for HPD:CFG Ticket Num Generator - most likely the retention period is 1 day, There is an escalation on the SYS:Application Cleanup form that runs every night at 12:05 AM. This sets the keyword to START, a filter then pushes the DELETE keyword to the HPD:CFG Ticket Num Generator form if the entries exceed the retention period and a filter on that form processes the delete action. That's why you have entries from yesterday - because it's only Tuesday - tomorrow you will see entries from Tuesday forward and Monday's should be gone. As for your statement of something is inserting the Incident Number - have you identified this workflow? The Incident Number on HPD:CFG Ticket Num Generator is Request ID field 1 - the workflow that uses this field is Filter: HPD:INC:GIN_010_SetINCNumber-P -- there are also other Active Links that use this when creating relationships from Incident to Incident. The general theory is that a Push fields action pushes the 'Submitter' field with the $User$ which creates an entry on the HPD:CFG Ticket Num Generator, then a Set Fields action gets the $LASTID$. Have you been able to identify if this happening only when creating Incidents or is it occurring at a different time? Janie _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Medsker Sent: Tuesday, August 12, 2008 11:51 AM To: arslist@ARSLIST.ORG Subject: Re: Major index problem I believe that the record is created with a value in one of the fields that triggers a filter on the form that performs an Application-Delete-Entry process call to delete itself. Roger From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, August 12, 2008 11:36 AM To: arslist@ARSLIST.ORG Subject: Re: Major index problem ** I think you're right. On Tue, Aug 12, 2008 at 9:30 AM, William Rentfrow [EMAIL PROTECTED] wrote: ** Anyone know what escalation? There's no escalation based directly off of that table so I suspect it's one of the cleanup ones. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, August 12, 2008 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: Major index problem ** William, if memory serves, the records in that form get flagged for deletion after the Incident is created, and an Escalation deletes them. Rick On Tue, Aug 12, 2008 at 9:18 AM, William Rentfrow [EMAIL PROTECTED] wrote: ** We are having a fairly serious problem in IM 7.03. Sometimes - and with no consistency - users will get a unique index violation error when creating an incident. After extensive research I've found the following to be true: 1.) The error is valid. 2.) The error happens because the system is trying to insert a duplicate Incident Number into the HPD:Help Desk form 3.) The duplicate Incident Number that is attempting to be saved did NOT come from the same user - therefore it's not a client workflow issue. IE - it's not a workflow bug where the field isn't being cleared out on the client between creations of incidents. 4.) There appear to be old/extra records in HPD:CFG Ticket Num Generator from the past two days. There are no entries prior to Monday Does anyone know how the form HPD:CFG Ticket Num Generator works in terms of when/how it gets emptied? William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Revised 7.1 Patch 4
All, Just in case you didn't get this notification from BMC Directly BMC Announces the release of a revised BMC Remedy Action Request System 7.1.00 Patch 004. If you applied patch 004 prior to August 12, 2008, download and re-apply the patch to make sure you have the update for the Server component. Just figured I would pass on the information...:) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Major index problem
That is exactly what I needed - thanks - I've been backtracking code and log files for hours.. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Janie Sent: Tuesday, August 12, 2008 3:37 PM To: arslist@ARSLIST.ORG Subject: Re: Major index problem ** The Cleanup for HPD:CFG Ticket Num Generator is handled from the 'SYS:Application Cleanup' form. There is an entry in the form for HPD:CFG Ticket Num Generator - most likely the retention period is 1 day, There is an escalation on the SYS:Application Cleanup form that runs every night at 12:05 AM. This sets the keyword to START, a filter then pushes the DELETE keyword to the HPD:CFG Ticket Num Generator form if the entries exceed the retention period and a filter on that form processes the delete action. That's why you have entries from yesterday - because it's only Tuesday - tomorrow you will see entries from Tuesday forward and Monday's should be gone. As for your statement of something is inserting the Incident Number - have you identified this workflow? The Incident Number on HPD:CFG Ticket Num Generator is Request ID field 1 - the workflow that uses this field is Filter: HPD:INC:GIN_010_SetINCNumber-P -- there are also other Active Links that use this when creating relationships from Incident to Incident. The general theory is that a Push fields action pushes the 'Submitter' field with the $User$ which creates an entry on the HPD:CFG Ticket Num Generator, then a Set Fields action gets the $LASTID$. Have you been able to identify if this happening only when creating Incidents or is it occurring at a different time? Janie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Medsker Sent: Tuesday, August 12, 2008 11:51 AM To: arslist@ARSLIST.ORG Subject: Re: Major index problem I believe that the record is created with a value in one of the fields that triggers a filter on the form that performs an Application-Delete-Entry process call to delete itself. Roger From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, August 12, 2008 11:36 AM To: arslist@ARSLIST.ORG Subject: Re: Major index problem ** I think you're right. On Tue, Aug 12, 2008 at 9:30 AM, William Rentfrow [EMAIL PROTECTED] wrote: ** Anyone know what escalation? There's no escalation based directly off of that table so I suspect it's one of the cleanup ones. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, August 12, 2008 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: Major index problem ** William, if memory serves, the records in that form get flagged for deletion after the Incident is created, and an Escalation deletes them. Rick On Tue, Aug 12, 2008 at 9:18 AM, William Rentfrow [EMAIL PROTECTED] wrote: ** We are having a fairly serious problem in IM 7.03. Sometimes - and with no consistency - users will get a unique index violation error when creating an incident. After extensive research I've found the following to be true: 1.) The error is valid. 2.) The error happens because the system is trying to insert a duplicate Incident Number into the HPD:Help Desk form 3.) The duplicate Incident Number that is attempting to be saved did NOT come from the same user - therefore it's not a client workflow issue. IE - it's not a workflow bug where the field isn't being cleared out on the client between creations of incidents. 4.) There appear to be old/extra records in HPD:CFG Ticket Num Generator from the past two days. There are no entries prior to Monday Does anyone know how the form HPD:CFG Ticket Num Generator works in terms of when/how it gets emptied? William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
CMDB Categorization
I've added a Product Categorization of Hardware-Personal Computer-Desktop I added this as a CI Type of Computer System, but when I go to save a new Computer System record with this categorization I receive an error message: The Product Categorization Tiers are not valid. Please use the menus provided for these fields to select this information. (ARERR 44757) An ideas? -- View this message in context: http://www.nabble.com/CMDB-Categorization-tp18952772p18952772.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Error when opening the server information with user tool 7.1 patch-4
Hi All, I and getting an error : ARERR [8755] The specified plug-in does not exist. : REMEDY.ARDBC.SERVER.ADMINISTRATION when I open the server information from remedy user tool. I have modified my ar.conf file with: Server-Plugin-Alias: REMEDY.ARDBC.SERVER.ADMINISTRATION REMEDY.ARDBC.SERVER.ADMINISTRATION ncsdev07.na.jnj.com I am still getting the error. Thanks for help. Saurabh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are image001.jpg
Re: CMDB Categorization
Is your Product Categorization attached to the Global Company? If not, is the Company the Categorization attached to the same as the Company for the CI? Janie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of versicle Sent: Tuesday, August 12, 2008 2:19 PM To: arslist@ARSLIST.ORG Subject: CMDB Categorization I've added a Product Categorization of Hardware-Personal Computer-Desktop I added this as a CI Type of Computer System, but when I go to save a new Computer System record with this categorization I receive an error message: The Product Categorization Tiers are not valid. Please use the menus provided for these fields to select this information. (ARERR 44757) An ideas? -- View this message in context: http://www.nabble.com/CMDB-Categorization-tp18952772p18952772.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Revised 7.1 Patch 4
LJ, What did it say because I just went out to the said and it said that the server component was last modified on July 10th. If they modified it wouldn't it have a more recent date. We are in the process right now of upgrading to patch 4 so this is good information. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Tuesday, August 12, 2008 5:07 PM To: arslist@ARSLIST.ORG Subject: Revised 7.1 Patch 4 ** All, Just in case you didn't get this notification from BMC Directly BMC Announces the release of a revised BMC Remedy Action Request System 7.1.00 Patch 004. If you applied patch 004 prior to August 12, 2008, download and re-apply the patch to make sure you have the update for the Server component. Just figured I would pass on the information...:) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
problems with SLM milestone emails to assigned group members
Hi ARS 7.1 p2, SLM 7 p1, ITSM 7.0.3 P7 on Solaris Hi we are having a problem with getting the SLM engine to send emails to members of a group when a milestone is reached. We tried putting the Assigned Group in the To* field but the Email engine did not like it (reported and invalid recipient). We tried the Assigned Group ID which passes the group ID down to the AR System Email messages queue but still does not send emails to the groups members. What other fields does the list suggest we use or are we trying to something impossible (this was possible on with old 6.3 SLA engine) Regards Stuart Schon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ITSM 7.0.3 Change Management Risk Questions
All, Hey, does anyone have any information on how or what algorithm is used to determine the Risk Factor OOTB? For example, each question has a Weight range (20,40,60,80,100 percent). Also, within each question, each selection of an answer has a value assigned to it. Is there workflow that has this algorithm in it? Any info would save me hours. Thanks all! -Tauf C. ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Capturing when a user logs out or closes the user tool
Does anyone know of a way to capture when a user logs out of or closes Remedy? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Revised 7.1 Patch 4
When you refresh the browser window on the ftp site in each directory the file dates all change to 8/12/2008. Two of the readme files changed too - server (to match updated files, and remove the claims to have fixed issues SW00292312 and SW00293337), and mid-tier (changed descriptions of issues resolved). Makes me _really_ want to just sit tight on 7.1.00.002 !! Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Tuesday, August 12, 2008 6:36 PM To: arslist@ARSLIST.ORG Subject: Re: Revised 7.1 Patch 4 ** LJ, What did it say because I just went out to the said and it said that the server component was last modified on July 10th. If they modified it wouldn't it have a more recent date. We are in the process right now of upgrading to patch 4 so this is good information. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Tuesday, August 12, 2008 5:07 PM To: arslist@ARSLIST.ORG Subject: Revised 7.1 Patch 4 ** All, Just in case you didn't get this notification from BMC Directly BMC Announces the release of a revised BMC Remedy Action Request System 7.1.00 Patch 004. If you applied patch 004 prior to August 12, 2008, download and re-apply the patch to make sure you have the update for the Server component. Just figured I would pass on the information...:) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ADM:Arslist Awards, in peril of cancellation
Well, the nominations have not been impressive in numbers So far, quality yes, numbers no. To the 0.1% of you that have Contributed, thank-you. Perhaps the list as a whole feels that the Awards are no longer needed? That those that contribute so much should do so and don't really deserve some form of recognition for it? That 80% of people on the list can benefit from their knowledge without ever posting, even acknowledging the contributions of the other 20% when all it requires is a few minutes A year to show their appreciation? Or more accurately the 5-10% that provide solid technical responses? I don't have the time or energy to try and get the 4400 + subscribers to Get involved. I will just be disappointed that you don't. (ignore that there are 8000+ that read it). I have spent up to 200 hours preparing for the Awards and doing the presentations (for a single year), And I am not happy with the lack of participation. . Daniel Founder of the ARSlist 1993 Creator of the Awards 1995 RAC 1995 etc. p.s. and I am contemplating cancelling them due to lack of interest, I give it until Friday evening ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
