V.Urgent: How Incident/Change License works, how can we manage releasing
Hello List, We are growing with our customer base from Remedy utilization in side ST, with which our incident and Change support people are growing. Now we need to estimate the utilization of Helpdesk and Change management Floating license utilization, so that we could plan what to buy more. From our current study of floating license utilization, we can find out that ARUser license get assigned to the user (profiled APP Support with AR Floating license) as soon as he logon to Remedy application and remains with user till he logout from the application. Or License time out can be another possibility of license release back to license pool. (Please challenge if i am wrong analyzing) Now the license utilization and handling of Incident/change management license in black box for us. Now we have some queries for your quick expected reply: 1. We couldn't find any OOTB thing that could give me current Incident/Change management license utilization. Please advice if any. 2. Please suggest when the Remedy allocates Helpdesk/change floating license to a user: 2.1 When he login? 2.2 When he do Save/Update on helpdesk/change form? 2.3 Does helpdesk/change license remains with user? 2.4 If yes what is the way of releasing and what is the standard OOTB way of doing(Way Remedy application works) Please explain how Remedy do the license handelling and how we can manage better. Thanks Best Regards Manish ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: V.Urgent: How Incident/Change License works, how can we manage releasing
Hello Manish, have no hands on experience on ITSM, but the user.log file should be a good starting point. Depending on your version, you can turn it on at the admin or user client, at the server-log settings. We do some license monitoring/opimization based on that log file, down to the user. Don't want to advertise, but you could also invest in a tool for that: www.rrr.se They basically also take the user.log file and report on that. Just that they do all for you, so you dont have to build a report/logic you own ... from what I know, they can also report ITSM (so I assume, the ITSM licenses are also shown at the user.log file). Other then that, you have not provided much infos about how you have done your current studies. Did you use the log file, or just check the available licenses? Based on that, we perhaps can help further :-) Cheerio, Robert Ps. yes, I think BMC should be way more helpful, in providing further help for optimized license allocation ... but hey, its a business :-) Mit freundlichen Grüßen/Best regards Robert Kern Corporate Infrastructure IT Operations - Service Integration - Service Desk IT CI OP SI SD Continental Automotive GmbH Sodener Strasse 9, 65824 Schwalbach, Germany Telefon/Phone: +49 6196872546 Telefax: +49 619 687792546 E-Mail: [EMAIL PROTECTED] www.continental-corporation.com __ Continental Automotive GmbH, Siemensstr. 12, 93055 Regensburg, Germany Geschäftsführer/Managing Directors: Helmut Matschi, Gérard Cordonnier, Harald Stuhlmann Sitz der Gesellschaft/Registered office: Hannover Registergericht/Commercial registry: Hannover, HRB 59424, USt-Id. Nr. DE814950663 ___ Proprietary and confidential. Distribution only by express authority of Continental AG or its subsidiaries. Manish SINGLA [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 27.10.2008 07:58 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject V.Urgent: How Incident/Change License works, how can we manage releasing ** Hello List, We are growing with our customer base from Remedy utilization in side ST, with which our incident and Change support people are growing. Now we need to estimate the utilization of Helpdesk and Change management Floating license utilization, so that we could plan what to buy more. From our current study of floating license utilization, we can find out that ARUser license get assigned to the user (profiled APP Support with AR Floating license) as soon as he logon to Remedy application and remains with user till he logout from the application. Or License time out can be another possibility of license release back to license pool. (Please challenge if i am wrong analyzing) Now the license utilization and handling of Incident/change management license in black box for us. Now we have some queries for your quick expected reply: 1. We couldn't find any OOTB thing that could give me current Incident/Change management license utilization. Please advice if any. 2. Please suggest when the Remedy allocates Helpdesk/change floating license to a user: 2.1 When he login? 2.2 When he do Save/Update on helpdesk/change form? 2.3 Does helpdesk/change license remains with user? 2.4 If yes what is the way of releasing and what is the standard OOTB way of doing(Way Remedy application works) Please explain how Remedy do the license handelling and how we can manage better. Thanks Best Regards Manish __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: V.Urgent: How Incident/Change License works, how can we manage releasing
Hello Cheerio, Robert, Thanks for the quick response. I have extracted aruser.log but couldn't find segregated license for Helpdesk(Incident management) and Change Management. Aruser.log give only one consolidated picture of aruser licenses in use. Please advice some thing else can be used. Thanks again for the reply. Regards Manish _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Monday, October 27, 2008 12:38 PM To: arslist@ARSLIST.ORG Subject: Re: V.Urgent: How Incident/Change License works, how can we manage releasing ** Hello Manish, have no hands on experience on ITSM, but the user.log file should be a good starting point. Depending on your version, you can turn it on at the admin or user client, at the server-log settings. We do some license monitoring/opimization based on that log file, down to the user. Don't want to advertise, but you could also invest in a tool for that: www.rrr.se They basically also take the user.log file and report on that. Just that they do all for you, so you dont have to build a report/logic you own ... from what I know, they can also report ITSM (so I assume, the ITSM licenses are also shown at the user.log file). Other then that, you have not provided much infos about how you have done your current studies. Did you use the log file, or just check the available licenses? Based on that, we perhaps can help further :-) Cheerio, Robert Ps. yes, I think BMC should be way more helpful, in providing further help for optimized license allocation ... but hey, its a business :-) Mit freundlichen Grüßen/Best regards Robert Kern Corporate Infrastructure IT Operations - Service Integration - Service Desk IT CI OP SI SD Continental Automotive GmbH Sodener Strasse 9, 65824 Schwalbach, Germany Telefon/Phone: +49 6196872546 Telefax: +49 619 687792546 E-Mail: [EMAIL PROTECTED] www.continental-corporation.com __ Continental Automotive GmbH, Siemensstr. 12, 93055 Regensburg, Germany Geschäftsführer/Managing Directors: Helmut Matschi, Gérard Cordonnier, Harald Stuhlmann Sitz der Gesellschaft/Registered office: Hannover Registergericht/Commercial registry: Hannover, HRB 59424, USt-Id. Nr. DE814950663 ___ Proprietary and confidential. Distribution only by express authority of Continental AG or its subsidiaries. Manish SINGLA [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 27.10.2008 07:58 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject V.Urgent: How Incident/Change License works, how can we manage releasing ** Hello List, We are growing with our customer base from Remedy utilization in side ST, with which our incident and Change support people are growing. Now we need to estimate the utilization of Helpdesk and Change management Floating license utilization, so that we could plan what to buy more. From our current study of floating license utilization, we can find out that ARUser license get assigned to the user (profiled APP Support with AR Floating license) as soon as he logon to Remedy application and remains with user till he logout from the application. Or License time out can be another possibility of license release back to license pool. (Please challenge if i am wrong analyzing) Now the license utilization and handling of Incident/change management license in black box for us. Now we have some queries for your quick expected reply: 1. We couldn't find any OOTB thing that could give me current Incident/Change management license utilization. Please advice if any. 2. Please suggest when the Remedy allocates Helpdesk/change floating license to a user: 2.1 When he login? 2.2 When he do Save/Update on helpdesk/change form? 2.3 Does helpdesk/change license remains with user? 2.4 If yes what is the way of releasing and what is the standard OOTB way of doing(Way Remedy application works) Please explain how Remedy do the license handelling and how we can manage better. Thanks Best Regards Manish __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: RANT: Support Finally Got under my skin
I would verify that the ar server config file (ar.conf) has a line in it that specifies the group that you expect for this feature: ( Debug-GroupId ). I would then go to the Group form and find any records with that 'Group ID' value. ( There should be only one. ) And as an added sanity... take the 'Group Name' value and look for any other Group form records with that 'Group Name'. ( There should be only one. But you may find multiple just because of the Search By Example settings on the field. So make sure the values really are all the same if you find more than one. ) HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Fri, Oct 24, 2008 at 12:21 PM, Grooms, Frederick W [EMAIL PROTECTED] wrote: ** Yes our group form had Administrator listed twice (ID 1 and 8076), Customize (2 and 8077), Submitter (3 and 8078) , ... I deleted the high IDs and restarted the server then everything was good again. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Danaceau, Chris Sent: Friday, October 24, 2008 8:27 AM To: arslist@ARSLIST.ORG Subject: Re: RANT: Support Finally Got under my skin ** Worth a look, I guess. This environment was originally a 7.0 ARS upgraded to 7.1. Should I check the group form for this? -- Chris Danaceau snip From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Friday, October 24, 2008 9:25 AM To: arslist@ARSLIST.ORG Subject: Re: RANT: Support Finally Got under my skin ** Sorry to jump in here but ... Are you sure you don't have 2 groups of Administrator? I had that problem after the 6.3.0 to 7.1.0 upgrade. The upgrade added an additional set of groups with different group IDs. I had all sorts of strange things going on until I removed the incorrect (new) groups. It sounds like the server may think the client side group is set as Administrator (the new one). Fred ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: UNSUBSCRIBE
I dub thee UNSUBSCRIBEd. Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanapala, Rajinikanth IN KRG Sent: Saturday, October 25, 2008 21:25 To: arslist@ARSLIST.ORG Subject: UNSUBSCRIBE ** UNSUBSCRIBE ME Regards, Rajinikanth Important notice:This e-mail and any attachment thereto contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Using Military Time
Let us know how you get on. Good luck with it, Rod -Original Message- From: Action Request System discussion list(ARSList) on behalf of Paul Blasquez Sent: Sat 10/25/2008 4:15 AM To: arslist@ARSLIST.ORG Subject: Re: Using Military Time Rod, Thank you for this info, I will go back into the User Preference form and give this a try. -Paul -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris Sent: Tuesday, October 21, 2008 20:38 To: arslist@ARSLIST.ORG Subject: Re: Using Military Time Hi Paul, There are AR user preference fields for date and time formats that will override the windows client settings. There are two fields for the mid tier and a separate combined field for the windows user tool (WUT). From memory you may get issues in ITSM if you drop seconds from the time display but the change to a 24 hour clock shouldn't be a problem. You could use workflow to default a user's preference setting to a 24 hour clock. I've done this sort of thing at a couple of client sites recently. One was all web and the other all WUT so it should work for both. In Australia we set our WUT date time format to dd/MM/ HH:mm:ss You were on the right track when you found the date format setting in the preference field. It can actually includes formats for both date and time. Rod Harris ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Form dropped but still in schema table
You will have to go deep into ar to fix this one: My guess is that the AP:Detail-Signature had been modified somehow. It used to contain a field that has since been removed. To explore this run the following queries: SELECT NUMFIELDS FROM ARSCHEMA WHERE NAME LIKE 'AP:Detail-Signature' SELECT count(*) FROM FIELD WHERE SCHEMAID IN (SELECT SCHEMAID FROM ARSCHEMA WHERE NAME LIKE 'AP:Detail-Signature') If the 2 numbers are different then you will get the Field Count error. If the field count from the FIELD table is greater than the NUMFIELDS value then you can find the missing field by: SELECT * FROM FIELD WHERE SCHEMAID IN (SELECT SCHEMAID FROM ARSCHEMA WHERE NAME LIKE 'AP:Detail-Signature') THEN DO THIS: SELECT 'T' || SCHEMAID FROM ARSCHEMA WHERE NAME LIKE 'AP:Detail-Signature' Then do a DESC on the result of the above query. You will then have to do a comparison between the description of the table and the results of the FIELD list. You should be able to tell from there what field should exist on the form. Pay close attention to the Data Type and Field Type values. I wish I could remember where the reference is for those things ... but I can't remember off the top of my head. Those 2 fields tell you what type of field it is and what type of data is stored in it. i.e. is it a Integer, Date, Character or Date field. If it is a Character is it a Display-Only field? etc. If the field count in the NUMFIELDS is greater than the field count in the FIELD table then you need to probably call Remedy support and see if they can help you find it. (I am assuming you didn't customize this form and left it out of the box?) You may be able to get a hint by looking at the QUERY SHORT parameter on the FILTER table: SELECT * FROM FILTER WHERE NAME = ' AP:Dtl-Sig-NextActionEscTime' but it may confuse you more than help. OR By running this query: SELECT * FROM FILTER_PUSH WHERE FILTERID IN (SELECT FILTERID FROM FILTER WHERE NAME = ' AP:Dtl-Sig-NextActionEscTime') SELECT * FROM FILTER_SET WHERE FILTERID IN (SELECT FILTERID FROM FILTER WHERE NAME = ' AP:Dtl-Sig-NextActionEscTime') and look at the FIELDID value. Compare that with the AssignShort field to make sure it is pushing to or setting from the AP:Detail-Signature table. Good Luck, Sean From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Christopher Allen Sent: Friday, October 24, 2008 11:15 AM To: arslist@ARSLIST.ORG Subject: Form dropped but still in schema table ** Hey everyone, Yesterday we noticed out error log on dev had not had any changes in about 24 hours, which is a bit unusual, and the last few lines stated: Wed Oct 22 12:01:47 2008 Approve : Invalid join member form name 0 (ARERR 266) Wed Oct 22 12:01:47 2008 Approve : Operation cancelled due to error (ARAPPNOTE 4502) Wed Oct 22 12:01:47 2008 New-Details - CHG:Infrastructure Change - CRQ00011371 Wed Oct 22 22:06:37 2008 390695 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Wed Oct 22 22:06:37 2008 0xc005 Wed Oct 22 22:06:37 2008 390695 : AR System server terminated -- fatal error encountered (ARNOTE 21) Wed Oct 22 22:06:40 2008 390695 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Wed Oct 22 22:06:40 2008 0xc005 Wed Oct 22 22:06:40 2008 390695 : AR System server terminated -- fatal error encountered (ARNOTE 21) Wed Oct 22 22:11:01 2008 390695 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Wed Oct 22 22:11:01 2008 0xc005 Wed Oct 22 22:11:01 2008 390695 : AR System server terminated -- fatal error encountered (ARNOTE 21) We restarted the services to try and get it going again, and in just over a minute the log stopped again, full of the following sort of errors: Thu Oct 23 09:09:09 2008 390600 : The form definition file field count does not match number of fields in the file (ARERR 403) Thu Oct 23 09:09:09 2008 AP:Detail-Signature Thu Oct 23 09:10:21 2008 390600 : Form does not exist on server (ARERR 303) Thu Oct 23 09:10:21 2008 390600 : Error in definition for a filter (ARERR 343) Thu Oct 23 09:10:21 2008 AP:Dtl-Sig-NextActionEscTime Thu Oct 23 09:10:21 2008 390600 : Error in definition for a filter (ARERR 343) Thu Oct 23 09:10:21 2008 AP:Dtl-Sig-NextActionEscTime Thu Oct 23 09:10:21 2008 390600 : Form does not exist on server (ARERR 303) (thousands of rows of this) So I went and found, sure enough, the join AP:Detail-Signature was missing on our dev server, but it was there on production. No problem, I'll just import from production to dev: The value(s) for this entry violate a unique index that has been defined for this form: (ARERR 382) The following form was not imported: AP:Detail-Signature (ARERR 55) We checked the arschema table, and sure enough, it's there, id 99. Even overwriting the
Adding days to a Date field in a qualification doesn't work
Hi Listers, I have a date field on my form and I want to check, if the date entered isn't later than 6 months from now. I have an Active Link with the following qualification: 'my_date_field' $DATE$ + 182 This doesn't work. 'my_date_field' $DATE$ works just fine. As soon as I try to add any number the $DATE$ variable it stops working. Why? Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Adding days to a Date field in a qualification doesn't work
have you tried 'my_date_field' ($DATE$ + 182) so that it will add 182 to the date before doing the compare? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Milke Sent: Monday, October 27, 2008 8:27 AM To: arslist@ARSLIST.ORG Subject: Adding days to a Date field in a qualification doesn't work Hi Listers, I have a date field on my form and I want to check, if the date entered isn't later than 6 months from now. I have an Active Link with the following qualification: 'my_date_field' $DATE$ + 182 This doesn't work. 'my_date_field' $DATE$ works just fine. As soon as I try to add any number the $DATE$ variable it stops working. Why? Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Adding days to a Date field in a qualification doesn't work
'my_date_field' ($DATE$ + 182) so that it will add 182 to the date before doing the compare? Yes, that's exactly what I did. Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Adding days to a Date field in a qualification doesn't work
I usually have to put the Date fields inside quotes when doing calculations 'my_date_field' ($DATE$ + 182) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Milke Sent: Monday, October 27, 2008 10:08 AM To: arslist@ARSLIST.ORG Subject: Re: Adding days to a Date field in a qualification doesn't work 'my_date_field' ($DATE$ + 182) so that it will add 182 to the date before doing the compare? Yes, that's exactly what I did. Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Adding days to a Date field in a qualification doesn't work
Try 'my_date_field' ($DATE$ + 15724800) Humor me Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Milke Sent: Monday, October 27, 2008 11:08 AM To: arslist@ARSLIST.ORG Subject: Re: Adding days to a Date field in a qualification doesn't work 'my_date_field' ($DATE$ + 182) so that it will add 182 to the date before doing the compare? Yes, that's exactly what I did. Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Adding days to a Date field in a qualification doesn't work
Yeah, I think that doug is on to something here. The $DATE$ keyword is referring to seconds, I believe, and thus you need to add six months worth of seconds. Note, that $DATE$ calculates to midnight that day, so if you need to calculate six months from now, then you will likely need to use $TIMESTAMP$. Using $DATE$ will give you 6 months from the beginning of the current day. Also, as a good note, I would suggest adding the parenthesis, although they should not be required. Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tanner, Doug Sent: Monday, October 27, 2008 10:18 AM To: arslist@ARSLIST.ORG Subject: Re: Adding days to a Date field in a qualification doesn't work Try 'my_date_field' ($DATE$ + 15724800) Humor me Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Milke Sent: Monday, October 27, 2008 11:08 AM To: arslist@ARSLIST.ORG Subject: Re: Adding days to a Date field in a qualification doesn't work 'my_date_field' ($DATE$ + 182) so that it will add 182 to the date before doing the compare? Yes, that's exactly what I did. Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Carriage Return
Hello, Does anyone know how to use a carriage return included in a value. Example: Field name: Value :field + $field name$ + would like carriage return then $field Name$ + $field name$ Data Field Field Field Version7.0.1 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Carriage Return
You will need to expand the window by clicking on the elipses (...). Whenever the box is expanded, do your set fields or whatever: Value: $Field$ + + $Field$ + If you put in an opening double quote, then hit enter, it will return to the next line, and then add your closing double quote. Whenever you close the expanded window, the single line version, instead of showing the new lines, will show a non printable solid block character. Thanks, Gary Opela, Jr. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Trevino, Rick Sent: Monday, October 27, 2008 10:24 AM To: arslist@ARSLIST.ORG Subject: Carriage Return ** Hello, Does anyone know how to use a carriage return included in a value. Example: Field name: Value :field + $field name$ + would like carriage return then $field Name$ + $field name$ Data Field Field Field Version7.0.1 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Adding days to a Date field in a qualification doesn't work
Oh...I know why it's not workingbecause $DATE$ can be used for both Date and Date/Time fieldsand remedy probably does some dynamic stuff to the value when you are doing a compare with a date field...so what you may need to do is setfield ztmp_datefield = $DATE$ setfield ztmp_datefield = +182 then in another filter my_date_field ztmp_datefield I bet that would work -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tanner, Doug Sent: Monday, October 27, 2008 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: Adding days to a Date field in a qualification doesn't work Try 'my_date_field' ($DATE$ + 15724800) Humor me Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Milke Sent: Monday, October 27, 2008 11:08 AM To: arslist@ARSLIST.ORG Subject: Re: Adding days to a Date field in a qualification doesn't work 'my_date_field' ($DATE$ + 182) so that it will add 182 to the date before doing the compare? Yes, that's exactly what I did. Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Carriage Return
You need to open up the edit box for the setfield, and where you want the enter put + , then press enter and put your end quote (or more text if you want)...and when you answer ok to the edit box you will see a vertical black box where your enter is. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Trevino, Rick Sent: Monday, October 27, 2008 9:24 AM To: arslist@ARSLIST.ORG Subject: Carriage Return ** Hello, Does anyone know how to use a carriage return included in a value. Example: Field name: Value :field + $field name$ + would like carriage return then $field Name$ + $field name$ Data Field Field Field Version7.0.1 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Adding days to a Date field in a qualification doesn't work
Yeah, It is at the database level a Date/Time field, the DISPLAY property is TIME :) Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Monday, October 27, 2008 11:21 AM To: arslist@ARSLIST.ORG Subject: Re: Adding days to a Date field in a qualification doesn't work Yeah, I think that doug is on to something here. The $DATE$ keyword is referring to seconds, I believe, and thus you need to add six months worth of seconds. Note, that $DATE$ calculates to midnight that day, so if you need to calculate six months from now, then you will likely need to use $TIMESTAMP$. Using $DATE$ will give you 6 months from the beginning of the current day. Also, as a good note, I would suggest adding the parenthesis, although they should not be required. Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tanner, Doug Sent: Monday, October 27, 2008 10:18 AM To: arslist@ARSLIST.ORG Subject: Re: Adding days to a Date field in a qualification doesn't work Try 'my_date_field' ($DATE$ + 15724800) Humor me Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Milke Sent: Monday, October 27, 2008 11:08 AM To: arslist@ARSLIST.ORG Subject: Re: Adding days to a Date field in a qualification doesn't work 'my_date_field' ($DATE$ + 182) so that it will add 182 to the date before doing the compare? Yes, that's exactly what I did. Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Adding days to a Date field in a qualification doesn't work
An easy way to do this is to use the multipliers. You will also need to use $TIMESTAMP$ 'my_date_field' ($TIMESTAMP$ + (60*60*24*182)) $TIMESTAMP$ returns the number of seconds elapsed since midnight Coordinated Universal Time (UTC) of January 1, 1970. Guess what platform Remedy ARS was first built upon? That's right UNIX. There used to be 3 clients. Anyone know what they were? Note: Remedy ARS was built before there was a Public Internet. Come to think of it, there may have been 4 clients at one time, but there may not have been one for IBM OS/2. When you do it this way, you can substitute a $variable or a number whenever you like. Gordon M. Frank Remedy Skilled Professional ITIL V3 Certified Lockheed Martin -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Milke Sent: Monday, October 27, 2008 10:27 AM To: arslist@ARSLIST.ORG Subject: Adding days to a Date field in a qualification doesn't work Hi Listers, I have a date field on my form and I want to check, if the date entered isn't later than 6 months from now. I have an Active Link with the following qualification: 'my_date_field' $DATE$ + 182 This doesn't work. 'my_date_field' $DATE$ works just fine. As soon as I try to add any number the $DATE$ variable it stops working. Why? Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Carriage Return
Gary, thanks I will try that Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Monday, October 27, 2008 10:27 AM To: arslist@ARSLIST.ORG Subject: Re: Carriage Return You will need to expand the window by clicking on the elipses (...). Whenever the box is expanded, do your set fields or whatever: Value: $Field$ + + $Field$ + If you put in an opening double quote, then hit enter, it will return to the next line, and then add your closing double quote. Whenever you close the expanded window, the single line version, instead of showing the new lines, will show a non printable solid block character. Thanks, Gary Opela, Jr. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Trevino, Rick Sent: Monday, October 27, 2008 10:24 AM To: arslist@ARSLIST.ORG Subject: Carriage Return ** Hello, Does anyone know how to use a carriage return included in a value. Example: Field name: Value :field + $field name$ + would like carriage return then $field Name$ + $field name$ Data Field Field Field Version7.0.1 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Adding days to a Date field in a qualification doesn't work
What I use is $DATE$ + (60*60*24*182) in stead of the big long can't remember integer. That way I can see what I am adding. Rocky Rocky Rockwell Remedy Application Designer Wk Phone: 214-567-8874 Cell: 214-663-7229 [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tanner, Doug Sent: Monday, October 27, 2008 10:18 AM To: arslist@ARSLIST.ORG Subject: Re: Adding days to a Date field in a qualification doesn't work Try 'my_date_field' ($DATE$ + 15724800) Humor me Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Milke Sent: Monday, October 27, 2008 11:08 AM To: arslist@ARSLIST.ORG Subject: Re: Adding days to a Date field in a qualification doesn't work 'my_date_field' ($DATE$ + 182) so that it will add 182 to the date before doing the compare? Yes, that's exactly what I did. Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Adding days to a Date field in a qualification doesn't work
Yes, that should work. Although the $DATE$ keyword can be used for both Date and Date/Time fields, using an arithmetic operation against the keyword seems to force it to translate into a date/time value (# of seconds instead of # of days) at the database level. You can observe this by running a SQL log on the server. Search Qual in Advanced Search bar in WUT: 'zDateField' = $DATE$ Corresponding query in SQL log ($DATE$ keyword converted to current Date integer value - # of days since January 1, 4713 B.C.): SELECT TOP 2147483649 T535.C1,T535.C1 FROM T535 WHERE (T535.C536870947 = 2454767) ORDER BY 1 ASC Search Qual in Advanced Search bar in WUT: 'zDateField' = $DATE$ - 7 Corresponding query in SQL log ($DATE$ keyword converted to current Date/Time integer value - # of seconds since January 1, 1970 12:00:00 AM GMT): SELECT TOP 2147483649 T535.C1,T535.C1 FROM T535 WHERE (T535.C536870947 = (1225083600 - 7)) ORDER BY 1 ASC The environment I tested this on is ARS 7.0.1 with a SQL Server 2005 database. --Thomas - Original Message - From: LJ Longwing Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Monday, October 27, 2008 10:28 AM Subject: Re: Adding days to a Date field in a qualification doesn't work Oh...I know why it's not workingbecause $DATE$ can be used for both Date and Date/Time fieldsand remedy probably does some dynamic stuff to the value when you are doing a compare with a date field...so what you may need to do is setfield ztmp_datefield = $DATE$ setfield ztmp_datefield = +182 then in another filter my_date_field ztmp_datefield I bet that would work -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tanner, Doug Sent: Monday, October 27, 2008 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: Adding days to a Date field in a qualification doesn't work Try 'my_date_field' ($DATE$ + 15724800) Humor me Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Milke Sent: Monday, October 27, 2008 11:08 AM To: arslist@ARSLIST.ORG Subject: Re: Adding days to a Date field in a qualification doesn't work 'my_date_field' ($DATE$ + 182) so that it will add 182 to the date before doing the compare? Yes, that's exactly what I did. Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
JOB: Column Technologies seeking Senior Mid Level Remedy Consultants based in Dallas or Houston
We are seeking Mid and Senior level Remedy Consultants based in Texas- preferably Houston or Dallas. *These are permanent positions with generous salary, bonus, benefits and vacation packages. Senior Level Candidates must have ITSM implementation experience. If you're interested please email me your resume as a PDF or MS Word document and we can coordinate a time to talk. The job description is below. You will be employed at Column Technologies as a Consulting Applications Engineer to architect, deploy, support, and in some cases, train the Remedy product to our growing nationwide customer base. Your responsibilities will include but not limited to: *Provide maintenance tips for BMC Remedy applications *Configuration of BMC Remedy applications *Customization of BMC Remedy applications *Conduct Requirements Analysis sessions and customer workshops *Provide solution designs based on requirements *Scope and develop custom applications *Provide system and customization documentation *System troubleshooting *Installation and configuration of all BMC Remedy applications *Implement integrations to the BMC Remedy applications *Assist the Frontline Support when not working on active projects You will primarily serve our customers who are located in the southwest but travel will be required based on project needs. Thanks! Melissa Wish Corporate Recruiter Column Technologies, Inc. Home Office: 718-399-2136 Cell/Evenings: 917-748-7104 E-Fax: 646-349-3799 Email: [EMAIL PROTECTED] www.columnit.com BMC Remedy Partner of the Year 2000 - 2004 BMC Solution Partner of the Year 2004 - 2006 BMC Fastest Growing Worldwide Partner - 2006 Inc. 500 Fastest Growing Private Companies - 2006 BMC 2007 Americas and Worldwide Top Solution Provider VARBusiness- North America's Largest 500 IT Solution Providers, 2007 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Quick Question: RedHat with MS-SQL?
I think I already know the answer here based on the product compatibility chart (no), but I have a customer who is a fairly adamant RedHat shop, but at the same time their DB licensing is all MS-SQL. Is anybody out there running this combo, and/or is it supported? Many Thanks in Advance, Herb Geozos ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Quick Question: RedHat with MS-SQL?
They put Microsoft SQL on Redhat, I don't think so! I think I already know the answer here based on the product compatibility chart (no), but I have a customer who is a fairly adamant RedHat shop, but at the same time their DB licensing is all MS-SQL. Is anybody out there running this combo, and/or is it supported? Many Thanks in Advance, Herb Geozos ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Quick Question: RedHat with MS-SQL?
Due to the fact that Remedy uses 'native libraries' to connect to the DB, and MS doesn't publish native libraries to connect to MS SQL, then Remedy doesn't support that combination. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Herb Geozos Sent: Monday, October 27, 2008 10:01 AM To: arslist@ARSLIST.ORG Subject: Quick Question: RedHat with MS-SQL? ** I think I already know the answer here based on the product compatibility chart (no), but I have a customer who is a fairly adamant RedHat shop, but at the same time their DB licensing is all MS-SQL. Is anybody out there running this combo, and/or is it supported? Many Thanks in Advance, Herb Geozos __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Adding days to a Date field in a qualification doesn't work
Frank, This syntax will work if searching a Date/Time field, but it will not work with a Date (only) field. The value on the right side of the qualification (($TIMESTAMP$ + (60*60*24*182)) would generate an integer value well beyond the range of the Date field type. If you divided this value by 86400 (the # of seconds in a day) and then added the value 2440588 (the corresponding # of days for the DATE field type for January 1, 1970), this would theoretically work; however, adding these arithmetic operations to the search qualification with a Date field seems to generate an error in the client: ARERR [313] Data types are not appropriate for relational operation ARERR [312] Data types are not appropriate for arithmetic operation So, LJ's method seems like the best (add an additional display-only DATE field, use the DATEADD function to add the offset from the $DATE$ keyword into the temp field, then use the temp field in place of the $DATE$ keyword in the original query against the DATE field). --Thomas - Original Message - From: Frank, Gordon M. (CMS/CTR) Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Monday, October 27, 2008 10:40 AM Subject: Re: Adding days to a Date field in a qualification doesn't work An easy way to do this is to use the multipliers. You will also need to use $TIMESTAMP$ 'my_date_field' ($TIMESTAMP$ + (60*60*24*182)) $TIMESTAMP$ returns the number of seconds elapsed since midnight Coordinated Universal Time (UTC) of January 1, 1970. Guess what platform Remedy ARS was first built upon? That's right UNIX. There used to be 3 clients. Anyone know what they were? Note: Remedy ARS was built before there was a Public Internet. Come to think of it, there may have been 4 clients at one time, but there may not have been one for IBM OS/2. When you do it this way, you can substitute a $variable or a number whenever you like. Gordon M. Frank Remedy Skilled Professional ITIL V3 Certified Lockheed Martin -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Milke Sent: Monday, October 27, 2008 10:27 AM To: arslist@ARSLIST.ORG Subject: Adding days to a Date field in a qualification doesn't work Hi Listers, I have a date field on my form and I want to check, if the date entered isn't later than 6 months from now. I have an Active Link with the following qualification: 'my_date_field' $DATE$ + 182 This doesn't work. 'my_date_field' $DATE$ works just fine. As soon as I try to add any number the $DATE$ variable it stops working. Why? Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: JOB: Column Technologies seeking Senior Mid Level Remedy Consultants based in Dallas or Houston
Melissa, are you getting any traction for these positions? Drew We are seeking Mid and Senior level Remedy Consultants based in Texas- preferably Houston or Dallas. *These are permanent positions with generous salary, bonus, benefits and vacation packages. Senior Level Candidates must have ITSM implementation experience. If you're interested please email me your resume as a PDF or MS Word document and we can coordinate a time to talk. The job description is below. You will be employed at Column Technologies as a Consulting Applications Engineer to architect, deploy, support, and in some cases, train the Remedy product to our growing nationwide customer base. Your responsibilities will include but not limited to: *Provide maintenance tips for BMC Remedy applications *Configuration of BMC Remedy applications *Customization of BMC Remedy applications *Conduct Requirements Analysis sessions and customer workshops *Provide solution designs based on requirements *Scope and develop custom applications *Provide system and customization documentation *System troubleshooting *Installation and configuration of all BMC Remedy applications *Implement integrations to the BMC Remedy applications *Assist the Frontline Support when not working on active projects You will primarily serve our customers who are located in the southwest but travel will be required based on project needs. Thanks! Melissa Wish Corporate Recruiter Column Technologies, Inc. Home Office: 718-399-2136 Cell/Evenings: 917-748-7104 E-Fax: 646-349-3799 Email: [EMAIL PROTECTED] www.columnit.com BMC Remedy Partner of the Year 2000 - 2004 BMC Solution Partner of the Year 2004 - 2006 BMC Fastest Growing Worldwide Partner - 2006 Inc. 500 Fastest Growing Private Companies - 2006 BMC 2007 Americas and Worldwide Top Solution Provider VARBusiness- North America's Largest 500 IT Solution Providers, 2007 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: V.Urgent: How Incident/Change License works, how can we manage releasing
What version of ITSM are you on? The answer differs depending on the version. For ITSM 6.0 or previous, application licenses were not formally tracked during operation. For ITSM 7.0 and above, applications licenses are processed and enforced by the server using the same logic as the AR System user licenses. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Manish SINGLA Sent: Monday, October 27, 2008 1:52 AM To: arslist@ARSLIST.ORG Subject: Re: V.Urgent: How Incident/Change License works, how can we manage releasing ** Hello Cheerio, Robert, Thanks for the quick response. I have extracted aruser.log but couldn't find segregated license for Helpdesk(Incident management) and Change Management. Aruser.log give only one consolidated picture of aruser licenses in use. Please advice some thing else can be used. Thanks again for the reply. Regards Manish From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Monday, October 27, 2008 12:38 PM To: arslist@ARSLIST.ORG Subject: Re: V.Urgent: How Incident/Change License works, how can we manage releasing ** Hello Manish, have no hands on experience on ITSM, but the user.log file should be a good starting point. Depending on your version, you can turn it on at the admin or user client, at the server-log settings. We do some license monitoring/opimization based on that log file, down to the user. Don't want to advertise, but you could also invest in a tool for that: www.rrr.se They basically also take the user.log file and report on that. Just that they do all for you, so you dont have to build a report/logic you own ... from what I know, they can also report ITSM (so I assume, the ITSM licenses are also shown at the user.log file). Other then that, you have not provided much infos about how you have done your current studies. Did you use the log file, or just check the available licenses? Based on that, we perhaps can help further :-) Cheerio, Robert Ps. yes, I think BMC should be way more helpful, in providing further help for optimized license allocation ... but hey, its a business :-) Mit freundlichen Grüßen/Best regards Robert Kern Corporate Infrastructure IT Operations - Service Integration - Service Desk IT CI OP SI SD Continental Automotive GmbH Sodener Strasse 9, 65824 Schwalbach, Germany Telefon/Phone: +49 6196872546 Telefax: +49 619 687792546 E-Mail: [EMAIL PROTECTED] www.continental-corporation.com __ Continental Automotive GmbH, Siemensstr. 12, 93055 Regensburg, Germany Geschäftsführer/Managing Directors: Helmut Matschi, Gérard Cordonnier, Harald Stuhlmann Sitz der Gesellschaft/Registered office: Hannover Registergericht/Commercial registry: Hannover, HRB 59424, USt-Id. Nr. DE814950663 ___ Proprietary and confidential. Distribution only by express authority of Continental AG or its subsidiaries. Manish SINGLA [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 27.10.2008 07:58 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject V.Urgent: How Incident/Change License works, how can we manage releasing ** Hello List, We are growing with our customer base from Remedy utilization in side ST, with which our incident and Change support people are growing. Now we need to estimate the utilization of Helpdesk and Change management Floating license utilization, so that we could plan what to buy more. From our current study of floating license utilization, we can find out that ARUser license get assigned to the user (profiled APP Support with AR Floating license) as soon as he logon to Remedy application and remains with user till he logout from the application. Or License time out can be another possibility of license release back to license pool. (Please challenge if i am wrong analyzing) Now the license utilization and handling of Incident/change management license in black box for us. Now we have some queries for your quick expected reply: 1. We couldn't find any OOTB thing that could give me current Incident/Change management license utilization. Please advice if any. 2. Please suggest when the Remedy allocates Helpdesk/change floating license to a user: 2.1 When
Active Link Function in an Escalation???
Hello Fellow Listers, Does anyone know a way to mimic the Active Link functions within an Escalation? I am trying to find a way to do the following to create log entries, on a UNIX server, that have a unique timestamp. These logs turn on and off every day. These logs are created via a SET FIELDS action into the field 'escalationlogfile' on the AR System Administration: Server Information form. We are able to turn the log on and off at defined times. Currently we are using Escalation_ + REPLACE(DATE($DATE$), /, )) + .log and it crates a log file with the name Escalation_102708.log However, we would like to name the file Escalation_20081027.log so that it is in the format MMDD. We have tried this command but it does not work. Escalation_ + YEAR($TIMESTAMP$)) + MONTH($TIMESTAMP$)) + DAY($TIMESTAMP$) + .log I can't use $TIMESTAMP$ and that is not a valid UNIX file name, meaning the file name comes across as Escalation_10/27/288 12:00:00 PM.log, which is not valid. Any help would be appreciated. Christopher Pruitt EDS, an HP Company mailto: [EMAIL PROTECTED] We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Monday, October 27, 2008 12:43 PM To: arslist@ARSLIST.ORG Subject: Re: JOB: Column Technologies seeking Senior Mid Level Remedy Consultants based in Dallas or Houston Importance: High Melissa, are you getting any traction for these positions? Drew We are seeking Mid and Senior level Remedy Consultants based in Texas- preferably Houston or Dallas. *These are permanent positions with generous salary, bonus, benefits and vacation packages. Senior Level Candidates must have ITSM implementation experience. If you're interested please email me your resume as a PDF or MS Word document and we can coordinate a time to talk. The job description is below. You will be employed at Column Technologies as a Consulting Applications Engineer to architect, deploy, support, and in some cases, train the Remedy product to our growing nationwide customer base. Your responsibilities will include but not limited to: *Provide maintenance tips for BMC Remedy applications *Configuration of BMC Remedy applications *Customization of BMC Remedy applications *Conduct Requirements Analysis sessions and customer workshops *Provide solution designs based on requirements *Scope and develop custom applications *Provide system and customization documentation *System troubleshooting *Installation and configuration of all BMC Remedy applications *Implement integrations to the BMC Remedy applications *Assist the Frontline Support when not working on active projects You will primarily serve our customers who are located in the southwest but travel will be required based on project needs. Thanks! Melissa Wish Corporate Recruiter Column Technologies, Inc. Home Office: 718-399-2136 Cell/Evenings: 917-748-7104 E-Fax: 646-349-3799 Email: [EMAIL PROTECTED] www.columnit.com BMC Remedy Partner of the Year 2000 - 2004 BMC Solution Partner of the Year 2004 - 2006 BMC Fastest Growing Worldwide Partner - 2006 Inc. 500 Fastest Growing Private Companies - 2006 BMC 2007 Americas and Worldwide Top Solution Provider VARBusiness- North America's Largest 500 IT Solution Providers, 2007 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist:
Re: Active Link Function in an Escalation???
Chris, Have you tried replacing the invalid characters to either null or an underscore or something? Joe - Original Message From: Pruitt, Christopher J [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, October 27, 2008 2:13:37 PM Subject: Active Link Function in an Escalation??? Hello Fellow Listers, Does anyone know a way to mimic the Active Link functions within an Escalation? I am trying to find a way to do the following to create log entries, on a UNIX server, that have a unique timestamp. These logs turn on and off every day. These logs are created via a SET FIELDS action into the field 'escalationlogfile' on the AR System Administration: Server Information form. We are able to turn the log on and off at defined times. Currently we are using Escalation_ + REPLACE(DATE($DATE$), /, )) + .log and it crates a log file with the name Escalation_102708.log However, we would like to name the file Escalation_20081027.log so that it is in the format MMDD. We have tried this command but it does not work. Escalation_ + YEAR($TIMESTAMP$)) + MONTH($TIMESTAMP$)) + DAY($TIMESTAMP$) + .log I can't use $TIMESTAMP$ and that is not a valid UNIX file name, meaning the file name comes across as Escalation_10/27/288 12:00:00 PM.log, which is not valid. Any help would be appreciated. Christopher Pruitt EDS, an HP Company mailto: [EMAIL PROTECTED] We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Monday, October 27, 2008 12:43 PM To: arslist@ARSLIST.ORG Subject: Re: JOB: Column Technologies seeking Senior Mid Level Remedy Consultants based in Dallas or Houston Importance: High Melissa, are you getting any traction for these positions? Drew We are seeking Mid and Senior level Remedy Consultants based in Texas- preferably Houston or Dallas. *These are permanent positions with generous salary, bonus, benefits and vacation packages. Senior Level Candidates must have ITSM implementation experience. If you're interested please email me your resume as a PDF or MS Word document and we can coordinate a time to talk. The job description is below. You will be employed at Column Technologies as a Consulting Applications Engineer to architect, deploy, support, and in some cases, train the Remedy product to our growing nationwide customer base. Your responsibilities will include but not limited to: *Provide maintenance tips for BMC Remedy applications *Configuration of BMC Remedy applications *Customization of BMC Remedy applications *Conduct Requirements Analysis sessions and customer workshops *Provide solution designs based on requirements *Scope and develop custom applications *Provide system and customization documentation *System troubleshooting *Installation and configuration of all BMC Remedy applications *Implement integrations to the BMC Remedy applications *Assist the Frontline Support when not working on active projects You will primarily serve our customers who are located in the southwest but travel will be required based on project needs. Thanks! Melissa Wish Corporate Recruiter Column Technologies, Inc. Home Office: 718-399-2136 Cell/Evenings: 917-748-7104 E-Fax: 646-349-3799 Email: [EMAIL PROTECTED] www.columnit.com BMC Remedy Partner of the Year 2000 - 2004 BMC Solution Partner of the Year 2004 - 2006 BMC Fastest Growing Worldwide Partner - 2006 Inc. 500 Fastest Growing Private Companies - 2006 BMC 2007 Americas and Worldwide Top Solution Provider VARBusiness- North America's Largest 500 IT Solution Providers, 2007 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Adding days to a Date field in a qualification doesn't work
Mark, Even if that did work, it wouldn't be always accurate, considering leap years or the 2 consecutive months that we have 30 days. Why not try string manupulation, by setting the current value contained in the date field, to a character field and then find the month position and extract the month part of the string, set that to a display only integer field, add 6 to it, and reconstruct the date string.. Consider the exception for when you will need to add up the year part if the month part is greater than 6. Also create exceptions for the month of February to handle leap years. Might be tricky but you will end up with a more accurate result.. Cheers Joe From: Mark Milke [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, October 27, 2008 10:27:04 AM Subject: Adding days to a Date field in a qualification doesn't work Hi Listers, I have a date field on my form and I want to check, if the date entered isn't later than 6 months from now. I have an Active Link with the following qualification: 'my_date_field' $DATE$ + 182 This doesn't work. 'my_date_field' $DATE$ works just fine. As soon as I try to add any number the $DATE$ variable it stops working. Why? Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Active Link Function in an Escalation???
Yes, but it still does not get us to the MMDD format we need. We can get DDMMYY at best so far. Christopher Pruitt EDS, an HP Company mailto: [EMAIL PROTECTED] We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, October 27, 2008 3:49 PM To: arslist@ARSLIST.ORG Subject: Re: Active Link Function in an Escalation??? ** Chris, Have you tried replacing the invalid characters to either null or an underscore or something? Joe - Original Message From: Pruitt, Christopher J [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, October 27, 2008 2:13:37 PM Subject: Active Link Function in an Escalation??? Hello Fellow Listers, Does anyone know a way to mimic the Active Link functions within an Escalation? I am trying to find a way to do the following to create log entries, on a UNIX server, that have a unique timestamp. These logs turn on and off every day. These logs are created via a SET FIELDS action into the field 'escalationlogfile' on the AR System Administration: Server Information form. We are able to turn the log on and off at defined times. Currently we are using Escalation_ + REPLACE(DATE($DATE$), /, )) + .log and it crates a log file with the name Escalation_102708.log However, we would like to name the file Escalation_20081027.log so that it is in the format MMDD. We have tried this command but it does not work. Escalation_ + YEAR($TIMESTAMP$)) + MONTH($TIMESTAMP$)) + DAY($TIMESTAMP$) + .log I can't use $TIMESTAMP$ and that is not a valid UNIX file name, meaning the file name comes across as Escalation_10/27/288 12:00:00 PM.log, which is not valid. Any help would be appreciated. Christopher Pruitt EDS, an HP Company mailto: [EMAIL PROTECTED] We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Monday, October 27, 2008 12:43 PM To: arslist@ARSLIST.ORG Subject: Re: JOB: Column Technologies seeking Senior Mid Level Remedy Consultants based in Dallas or Houston Importance: High Melissa, are you getting any traction for these positions? Drew We are seeking Mid and Senior level Remedy Consultants based in Texas- preferably Houston or Dallas. *These are permanent positions with generous salary, bonus, benefits and vacation packages. Senior Level Candidates must have ITSM implementation experience. If you're interested please email me your resume as a PDF or MS Word document and we can coordinate a time to talk. The job description is below. You will be employed at Column Technologies as a Consulting Applications Engineer to architect, deploy, support, and in some cases, train the Remedy product to our growing nationwide customer base. Your responsibilities will include but not limited to:
Re: Active Link Function in an Escalation???
What kind of error are you getting using TIMESTAMP? I have used the DAY, MONTH, and YEAR functions in set fields before with no problems (Except having to use LPAD as well). Escalation_ + LPAD(YEAR($TIMESTAMP$),4,2000) + LPAD(MONTH($TIMESTAMP$),2,00) + LPAD(DAY($TIMESTAMP$),2,00) + .log Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pruitt, Christopher J Sent: Monday, October 27, 2008 4:00 PM To: arslist@ARSLIST.ORG Subject: Re: Active Link Function in an Escalation??? ** Yes, but it still does not get us to the MMDD format we need. We can get DDMMYY at best so far. Christopher Pruitt EDS, an HP Company mailto: [EMAIL PROTECTED] We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, October 27, 2008 3:49 PM To: arslist@ARSLIST.ORG Subject: Re: Active Link Function in an Escalation??? ** Chris, Have you tried replacing the invalid characters to either null or an underscore or something? Joe - Original Message From: Pruitt, Christopher J [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, October 27, 2008 2:13:37 PM Subject: Active Link Function in an Escalation??? Hello Fellow Listers, Does anyone know a way to mimic the Active Link functions within an Escalation? I am trying to find a way to do the following to create log entries, on a UNIX server, that have a unique timestamp. These logs turn on and off every day. These logs are created via a SET FIELDS action into the field 'escalationlogfile' on the AR System Administration: Server Information form. We are able to turn the log on and off at defined times. Currently we are using Escalation_ + REPLACE(DATE($DATE$), /, )) + .log and it crates a log file with the name Escalation_102708.log However, we would like to name the file Escalation_20081027.log so that it is in the format MMDD. We have tried this command but it does not work. Escalation_ + YEAR($TIMESTAMP$)) + MONTH($TIMESTAMP$)) + DAY($TIMESTAMP$) + .log I can't use $TIMESTAMP$ and that is not a valid UNIX file name, meaning the file name comes across as Escalation_10/27/288 12:00:00 PM.log, which is not valid. Any help would be appreciated. Christopher Pruitt EDS, an HP Company mailto: [EMAIL PROTECTED] We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Active Link Function in an Escalation???
If you are just trying to create a log file you can use the unix date command to achieve this. Going from memory here but you could use a run process action, and a command that looks like this, mv your_escalationfile.log `date +escalation_%Y%m%d.log` David From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, October 27, 2008 3:49 PM To: arslist@ARSLIST.ORG Subject: Re: Active Link Function in an Escalation??? ** Chris, Have you tried replacing the invalid characters to either null or an underscore or something? Joe - Original Message From: Pruitt, Christopher J [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, October 27, 2008 2:13:37 PM Subject: Active Link Function in an Escalation??? Hello Fellow Listers, Does anyone know a way to mimic the Active Link functions within an Escalation? I am trying to find a way to do the following to create log entries, on a UNIX server, that have a unique timestamp. These logs turn on and off every day. These logs are created via a SET FIELDS action into the field 'escalationlogfile' on the AR System Administration: Server Information form. We are able to turn the log on and off at defined times. Currently we are using Escalation_ + REPLACE(DATE($DATE$), /, )) + .log and it crates a log file with the name Escalation_102708.log However, we would like to name the file Escalation_20081027.log so that it is in the format MMDD. We have tried this command but it does not work. Escalation_ + YEAR($TIMESTAMP$)) + MONTH($TIMESTAMP$)) + DAY($TIMESTAMP$) + .log I can't use $TIMESTAMP$ and that is not a valid UNIX file name, meaning the file name comes across as Escalation_10/27/288 12:00:00 PM.log, which is not valid. Any help would be appreciated. Christopher Pruitt EDS, an HP Company mailto: [EMAIL PROTECTED] We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Monday, October 27, 2008 12:43 PM To: arslist@ARSLIST.ORG Subject: Re: JOB: Column Technologies seeking Senior Mid Level Remedy Consultants based in Dallas or Houston Importance: High Melissa, are you getting any traction for these positions? Drew We are seeking Mid and Senior level Remedy Consultants based in Texas- preferably Houston or Dallas. *These are permanent positions with generous salary, bonus, benefits and vacation packages. Senior Level Candidates must have ITSM implementation experience. If you're interested please email me your resume as a PDF or MS Word document and we can coordinate a time to talk. The job description is below. You will be employed at Column Technologies as a Consulting Applications Engineer to architect, deploy, support, and in some cases, train the Remedy product to our growing nationwide customer base. Your responsibilities will include but not limited to: *Provide maintenance tips for BMC Remedy applications *Configuration of BMC Remedy applications *Customization of BMC Remedy applications *Conduct Requirements Analysis sessions and customer workshops *Provide solution designs based on requirements *Scope and develop custom applications *Provide system and customization documentation *System troubleshooting *Installation and configuration of all BMC Remedy applications *Implement integrations to the BMC Remedy applications *Assist the Frontline Support when not working on active projects You will primarily serve our customers who are located in the southwest but travel will be required based on project needs. Thanks! Melissa Wish Corporate Recruiter Column Technologies, Inc. Home Office: 718-399-2136 Cell/Evenings: 917-748-7104 E-Fax: 646-349-3799 Email: [EMAIL PROTECTED] www.columnit.com http://www.columnit.com/ BMC Remedy Partner of the Year 2000 - 2004 BMC Solution Partner of the Year 2004 - 2006 BMC Fastest Growing Worldwide Partner - 2006 Inc. 500 Fastest Growing Private Companies - 2006 BMC 2007 Americas and Worldwide Top Solution Provider VARBusiness- North America's Largest 500 IT Solution Providers, 2007 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers
JOB: Senior Remedy Developer; Sydney/Australia; 6 Month Contract
My friend is relisting the job I posted recently, this time as a contract position. Ideally the person would already has working rights in Australia, but the client will sponsor. Lynne's contact details are at the end. No consulting/recruitment organisations, this time please. === My client is looking for a senior Remedy Developer for an initial 6 month contract. Job Purpose: * To offer wide-ranging expertise in various stages of the Remedy system design life cycle and to participate in IT projects as required. Outcomes (Key Result Areas) * Remedy Fault Management System (FMS) development and maintenance Duties and Responsibilities: * To understand the market place, in which the company trades, and to thereby anticipate and be aware of current and future business needs. * To participate in the analysis (including process mapping), design and implementation of new functionality within the Remedy Fault Management System to meet business needs. * To liaise with many levels of staff on potential business problems and solutions. * Intranet / Internet, design and implementation of Customer Views of fault information. Personal Specification: * Degree level qualification in Information Technology preferred or an ability to demonstrate knowledge to an equivalent level * Superior demonstrable technical skills in the Remedy Action Request System with at least two years experience in both Developer and Support roles. * Previous experience in developing and maintaining large real time operational support systems is required. * Superior demonstrable technical skills in the Solaris and Windows environments. * Superior interpersonal skills are essential, as is the ability to work closely with colleagues and customers at all levels as either a leader or a member of a team and, when necessary, on an individual basis. The team there has some very professional Remedy developers in it already. People like working for this company. They have a very healthy respect for their staff. My client will pay AU$800/day for a top quality Remedy Developer with at least 5 years experience. Contact Lynne Fox now to register your interest in this excellent contracting role! Kind regards Lynne Fox [EMAIL PROTECTED] SENIOR CONSULTANT - FINITE IT RECRUITMENT SOLUTIONS LEVEL 31, AUSTRALIA SQUARE, 264-278 GEORGE STREET, SYDNEY, NSW 2000 TEL +61 02 8243 6868 FAX +61 02 8243 6866 DIRECT +61 02 8243 6818 MOBILE +61 0419 012 195 WWW.FINITE.COM.AU ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Data - For Server Events
OK -- so I finally looked into ar.h (per Axton) to figure out what the form 'server events' is telling me. However -- I still don't quite know how to interpret the info provided. Has anybody actually used the Server Events with success? And - what did you do? Here is what I have in my 'server events' table Event Type, Event Cause, Event Date, Event Details1 ,2,3 1,8,10/27/2008 11:36:49 AM, JDS-Test 1,8,10/27/2008 11:36:49 AM, JDS-Test 2,14,10/27/2008 11:36:53 AM, 536870913;Field1 2,14,10/27/2008 11:36:53 AM, 536870914;Field2 So -- oddly enough -- I have 2 entries for what appear to be modifying a form. Then 1 entry for each of the 2 fields I created. So -- parsing the first line -- I am assuming the 1,8,10/27/2008 11:36:49 AM, JDS-Test 1 = AR_SVR_EVENT_CHG_SCHEMA -- which is fine 8 = ??? Date is obvious JDS-Test -- the name of the table I created then the next interesting line 2,14,10/27/2008 11:36:53 AM, 536870913;Field1 2 = AR_SVR_EVENT_CHG_FIELD 14 = ??? Date is obvious 536870913;Field1 -- the field I created. So -- what is 'Event Cause' -- and does that info exist in ar.h -- I could not find it. Thanks in advance. -John #define AR_SVR_EVENT_CHG_SCHEMA1 #define AR_SVR_EVENT_CHG_FIELD 2 #define AR_SVR_EVENT_CHG_CHARMENU 3 #define AR_SVR_EVENT_CHG_FILTER4 #define AR_SVR_EVENT_CHG_IMPORT5 #define AR_SVR_EVENT_CHG_ACTLINK 6 #define AR_SVR_EVENT_CHG_ESCAL 7 #define AR_SVR_EVENT_CHG_VUI 8 #define AR_SVR_EVENT_CHG_CONTAINER 9 #define AR_SVR_EVENT_CHG_USERS 10 #define AR_SVR_EVENT_CHG_GROUPS11 #define AR_SVR_EVENT_CHG_SVR_SETTINGS 12 #define AR_SVR_EVENT_CHG_ALERT_USERS 13 #define AR_SVR_EVENT_ARCHIVE_DONE 14 #define AR_SVR_EVENT_SERVGROUP_ACTION 15 #define AR_SVR_EVENT_CHG_LICENSES 16 #define AR_SVR_EVENT_USER_ADDED0 #define AR_SVR_EVENT_USER_MODIFIED 1 #define AR_SVR_EVENT_USER_DELETED 2 #define AR_SVR_EVENT_GROUP_ADDED 0 #define AR_SVR_EVENT_GROUP_MODIFIED 1 #define AR_SVR_EVENT_GROUP_DELETED2 #define AR_SVR_EVENT_COMPGROUP_ADDED 3 #define AR_SVR_EVENT_COMPGROUP_MODIFIED 4 #define AR_SVR_EVENT_COMPGROUP_DELETED5 #define AR_SVR_EVENT_APPLICATION_ADDED6 #define AR_SVR_EVENT_APPLICATION_MODIFIED 7 #define AR_SVR_EVENT_APPLICATION_DELETED 8 #define AR_SVR_EVENT_ROLE_ADDED 9 #define AR_SVR_EVENT_ROLE_MODIFIED10 #define AR_SVR_EVENT_ROLE_DELETED 11 #define AR_SVR_EVENT_ARCHIVE_FORM 1 #define AR_SVR_EVENT_ARCHIVE_DELETE 2 #define AR_SVR_EVENT_ARCHIVE_FORM_DELETE 3 #define AR_SVR_EVENT_ARCHIVE_XML 4 #define AR_SVR_EVENT_ARCHIVE_ARX 5 #define AR_SVR_EVENT_SERVGROUP_FAILOVER 1 #define AR_SVR_EVENT_SERVGROUP_RELINQUISH 2 #define AR_SVR_EVENT_SERVGROUP_TAKEOVER 3 #define AR_SVR_EVENT_IMPORT_SET_OBJECT 0 #define AR_SVR_EVENT_IMPORT_CREATE_OBJECT 1 -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] On Mar 27, 2008, at 1:52 PM, Axton wrote: ** http://arswiki.org/projects/arapi/browser/trunk/7.1/solaris/include/ar.h#L5095 Axton Grams On Thu, Mar 27, 2008 at 2:36 PM, Tanner, Doug [EMAIL PROTECTED] wrote: ** Does anyone have (and is willing to share) the data mapping (Elements) for the Server Events (Event Type Event Cause) (Example Below) Event Type – 1 Creating Form Event Cause -1 Creating Form Event Type – 2 Creating Field Event Cause -0 Creating Field Thanks, Doug Doug Tanner Senior Developer Remedy Skilled Professional (RSP) (704) 328-3178 [EMAIL PROTECTED] DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney- client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e- mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
LOB Space Reclaim Issue
Hi, I just wanted to find out if anyone has had this problem and possibly how the issue was resolved. Details of the problem is below. Thank you in advance, Duy Do Broadcast Australia Database Version Database is on Oracle 10G 10.2.0.2.0 Standard Edition on Sun Solaris. Operation done Database is growing, so after the deletes in Development database, we tried Space reclaim of the tables containing LOB segments by running 'alter table table_name enable row movement' and 'alter table table_name shrink space cascade'. Space Reclaim was successful. Observed Problem But after that, the read access to the database Lobs gave ORA-1555 Snapshot too old error messsage. Patch Apply Found Applied Patch 5636728 which was to address FALSE ORA-1555 WHEN READING LOBS AFTER SHRINK, but it didn't help. Later Steps Finally, we had to restore the original Dev database from the backup. Fortunately this test was done on the Development database with the intention of doing it on Production later. Currently the DB is on Oracle 10.2.0.2.0, latest patchset 10.2.0.4 will be applied at some point in time as per the compatibility with the Application. But the patch 5636728, which was to address false Ora-1555 after LOB shrink, was applied successfully. But the ORA-1555 problem remained. Error showed up when Action Remedy application tried to access the data after the LOB space shrink. Even export gave the same error. The Original Dev database as per before the Space shrink was restored from the backup. Frequency of the error Consistently Impact to the Business Production database is growing and we need to be able to reclaim space . We still have the problematic database copy with the LOBs shrunk, so any diagnostic scripts or actions as advised can be run there. ** IMPORTANT NOTICE This email and any attachments may be confidential and/or privileged, in which case neither is intended to be waived. If received in error, please contact us and delete all copies. Before opening or using attachments, check them for viruses and defects. Our liability is limited to resupplying any affected attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Mark Boyle is out of the office.
I will be out of the office starting 28/10/2008 and will not return until 29/10/2008. I will respond to your message when I return. - IMPORTANT NOTICE : The information in this email is confidential and may also be privileged. If you are not the intended recipient, any use or dissemination of the information and any disclosure or copying of this email is unauthorised and strictly prohibited. If you have received this email in error, please promptly inform us by reply email or telephone. You should also delete this email and destroy any hard copies produced. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
