vendor form ARSYS.ARDBC.LDAP and use Logical Not
Hi ALL How can I change Table Name in vendor form (ARSYS.ARDBC.LDAP) to use Logical Not I tried ldap://zzz.loc/DC=zzz,DC=loc??sub?((objectclass=user)(!(objectclass=computer))) but not working... Thank for advices ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: email mailbox form is screwed up *** RESOLVED ***
I used Migrator to sync the form and related objects from prod to test Remedy Maniac wrote: dear list, We plan to move the Remedy email account from MBOX to IMAP. So just to make a test we changed the email mailbox type in the Email Configuration form. So we got the interface for MBOX in the user tool. We did our test and we were happy. But now we need to get back to MBOX in order to change our background scripts and then go for real for IMAP. But changing back the type from IMAP to MBOX does not give us the fields for MBOX. So I tried to create a new entry for a new Mailbox. But it still didn't give the right fields. We had a backup of the data previous to our changes. So we loaded the dump. In the table I can see the correct data for my MBOX (for example I can see /home/remedy6/mymails/message which corresponds to my MBOX). But in the User tool I am not able to add this info. Simply because there is no field for it. Can anyone help with this please? Thank you. Serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
New email engine issue
Dear list, config is ARS 6.01 and Email engine too. I still have a problem with the email engine. My situation is as the followng: - on the email server we've already switched for IMAP. The email engine has been installed for MBOX. Before I change the type of the email engine I need to modify our background scripts and build the appropriate workflow. So I have for the email engine the following design: - on the remedy server, fetchmail picks the emails from the IMAP mail server. It adds the from and the date to the email and gives the email to procmail. This later applies the appropriate background script to the email based on the rules defined in the procmailrc file. I need to translate these rules into Remedy internal workflow. By the time, on the production server everything works fine. But on the test environment where we had our latest issues, the email engine is unable to pickup the email. Apparently it cannot find the mailbox. It would be very helpfull if somebody could have any information regarding the error I see in the log file. Jan 13, 2009 10:54:19 AM javax.mail.Session getProvider SEVERE: No provider for mbox javax.mail.NoSuchProviderException: No provider for mbox at javax.mail.Session.getProvider(Session.java:433) at javax.mail.Session.getStore(Session.java:507) at javax.mail.Session.getStore(Session.java:487) at com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1426) at com.remedy.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:433) at com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:170) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:534) Jan 13, 2009 10:54:19 AM javax.mail.Session getProvider SEVERE: No provider for mbox javax.mail.NoSuchProviderException: No provider for mbox at javax.mail.Session.getProvider(Session.java:433) at javax.mail.Session.getStore(Session.java:507) at javax.mail.Session.getStore(Session.java:487) at com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1426) at com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:205) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:534) Thank you Serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Creating massive User Preference records with the same configuration
Hello Matt, No, I can't. Remedy Import only recognizes coma (,) as separator. What I have finally done is adding a double quote () at the begining and at the end of each field that contains coma as value. So, when exporting the Excel file to .csv, automatically the affected fields have three double quotes (). Just replacing with notepad the () for nothing the affeced fields remains with double quotes at the begining and at the end. So, when importing the file using Remedy import, it recognizes that the coma is not separator in the fields with values that contains double quote at the begining and end. I guess it is not the most dynamic way, but I have not found any other better. Thanks, Sergio Tomillero Matt Worsdell-2 wrote: You can use a custom delimiter, maybe use a pipe (|)? Hello Jason, I tried it, but unfortunally there are some records which have colon (,) and semi-colon (;) as part of its values, so the import cannot be done. Thanks Jason Bess wrote: Sergio, you should be able to export all the fields of a single entry with the correct settings to a CSV. Generate a list of the login names. Add the login names and short description to the spreadsheet, copy all the remaining values down, and import with arimport. From: Sergio Tomillero stomill...@gmail.com To: arslist@ARSLIST.ORG Sent: Friday, January 9, 2009 11:17:55 AM Subject: Creating massive User Preference records with the same configuration Hello people, Users will connect into Remedy using the preference server. Most of them have customized the ar.ini file, for instance the Placement value. I have localized the corresponding fields between the ar.ini and the AR System User Preference form. Now that form has no records. About the users, there are hundreds with the same configuration and anothers with different. I would like to know how to create the records in the AR System User Preference form for those users whose customized configuration is the same, but without having to do Edit - Copy to New and changin the Login Name and Short Description for each record, because it should be a tedious task due to the elevate number of users. Is there any dinamic way to do it? Thank you in advance, Sergio Tomillero -- View this message in context: http://www.nabble.com/Creating-massive-User-Preference-records-with-the-same-configuration-tp21367970p21367970.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Creating-massive-User-Preference-records-with-the-same-configuration-tp21367970p21413452.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Creating-massive-User-Preference-records-with-the-same-configuration-tp21367970p21433104.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: New email engine issue
Check that you have a file called javamail.providers in your java/jre/lib directory and that it contains this line (probably only this one); protocol=mbox; type=store; class=gnu.mail.providers.mbox.MboxStore; vendor=...@gnu.org This is created by the email engine on installation but may have been lost if you upgraded your version of Java. Mark Mark Walters The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or support representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac Sent: 13 January 2009 10:07 To: arslist@ARSLIST.ORG Subject: New email engine issue Dear list, config is ARS 6.01 and Email engine too. I still have a problem with the email engine. My situation is as the followng: - on the email server we've already switched for IMAP. The email engine has been installed for MBOX. Before I change the type of the email engine I need to modify our background scripts and build the appropriate workflow. So I have for the email engine the following design: - on the remedy server, fetchmail picks the emails from the IMAP mail server. It adds the from and the date to the email and gives the email to procmail. This later applies the appropriate background script to the email based on the rules defined in the procmailrc file. I need to translate these rules into Remedy internal workflow. By the time, on the production server everything works fine. But on the test environment where we had our latest issues, the email engine is unable to pickup the email. Apparently it cannot find the mailbox. It would be very helpfull if somebody could have any information regarding the error I see in the log file. Jan 13, 2009 10:54:19 AM javax.mail.Session getProvider SEVERE: No provider for mbox javax.mail.NoSuchProviderException: No provider for mbox at javax.mail.Session.getProvider(Session.java:433) at javax.mail.Session.getStore(Session.java:507) at javax.mail.Session.getStore(Session.java:487) at com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1426) at com.remedy.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:433) at com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:170) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:534) Jan 13, 2009 10:54:19 AM javax.mail.Session getProvider SEVERE: No provider for mbox javax.mail.NoSuchProviderException: No provider for mbox at javax.mail.Session.getProvider(Session.java:433) at javax.mail.Session.getStore(Session.java:507) at javax.mail.Session.getStore(Session.java:487) at com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1426) at com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:205) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:534) Thank you Serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: How many places does Remedy store the Login ID?
Hi, We have a free tool called RRR|LoginConv that will search all forms/fields and perform an exact match replace on a list of login names: old = new joe = joe01 xxx = yyy It can be downloaded from https://www.rrr.se/cgi/tools/main#rrrLoginConv It handles diary-fields and status-history as well. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. Thats exactly what is returned if you do a search on the fields table if you look for fieldname '%Login%' - I bet it returned 99% of what I had to modify.. and the remaining 1% I might find out while testing.. Joe From: Wilson, Harry harry.wil...@ceoit.ocgov.com To: arslist@ARSLIST.ORG Sent: Monday, January 12, 2009 10:51:12 PM Subject: Re: How many places does Remedy store the Login ID? ** If you are using ITSM products, you may want to consider more then just C2 (Submitter) and C5 (Assignee) for records that are still open. Example: if you are on Helpdesk 6 or Change 6, if you don't update the Requestor Login (field 24005), then notifications to the client will fail because it won't find the matching record in SHR:People. Also in Change 6, There is the Change Supervisor (field 24015) that the notification will error when a task is finished because Remedy won't find the matching record in the User table. There will be other notifications that will fail as well for existing records. Of course, you could update the users and assignees of all existing open records once the logins are updated. Sometimes that is easier. Remember to turn off the outgoing mailbox, then delete all the outgoing notifications generated in the AR System Email Messages form when your done so you don't confuse your user community. (Yes, I have made the mistake of not doing that first.) Harry From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Monday, January 12, 2009 17:44 To: arslist@ARSLIST.ORG Subject: Re: How many places does Remedy store the Login ID? ** Forgot to mention the Assignee field too.. Joe From: Shafqat Ayaz shafq...@yahoo.com To: arslist@ARSLIST.ORG Sent: Monday, January 12, 2009 7:12:50 PM Subject: How many places does Remedy store the Login ID? ** Hi All We have an requirement to change the Login Id's. I am pretty sure that I know all the places Remedy stores the Login Id, but it never hurts to make sure!! Please could you let me know in which forms does Remedy store the login Id? Many thanks for all your help Shafqat Ayaz __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html_Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Creating massive User Preference records with the same configuration
Hi Guys... For what it's worth here is what I did... I created a separate table to hold the the records to be imported (this held User Name etc.). I created two template records (one french one english localized) and put a filter on the staging table that would get the import. On import - I created User Preference records based on the the templates and the language preference of the record going into the staging table. This seemed to work rather well... Let me know what you think. On Jan 13, 5:48 am, Sergio Tomillero stomill...@gmail.com wrote: Hello Matt, No, I can't. Remedy Import only recognizes coma (,) as separator. What I have finally done is adding a double quote () at the begining and at the end of each field that contains coma as value. So, when exporting the Excel file to .csv, automatically the affected fields have three double quotes (). Just replacing with notepad the () for nothing the affeced fields remains with double quotes at the begining and at the end. So, when importing the file using Remedy import, it recognizes that the coma is not separator in the fields with values that contains double quote at the begining and end. I guess it is not the most dynamic way, but I have not found any other better. Thanks, Sergio Tomillero Matt Worsdell-2 wrote: You can use a custom delimiter, maybe use a pipe (|)? Hello Jason, I tried it, but unfortunally there are some records which have colon (,) and semi-colon (;) as part of its values, so the import cannot be done. Thanks Jason Bess wrote: Sergio, you should be able to export all the fields of a single entry with the correct settings to a CSV. Generate a list of the login names. Add the login names and short description to the spreadsheet, copy all the remaining values down, and import with arimport. From: Sergio Tomillero stomill...@gmail.com To: arsl...@arslist.org Sent: Friday, January 9, 2009 11:17:55 AM Subject: Creating massive User Preference records with the same configuration Hello people, Users will connect into Remedy using the preference server. Most of them have customized the ar.ini file, for instance the Placement value. I have localized the corresponding fields between the ar.ini and the AR System User Preference form. Now that form has no records. About the users, there are hundreds with the same configuration and anothers with different. I would like to know how to create the records in the AR System User Preference form for those users whose customized configuration is the same, but without having to do Edit - Copy to New and changin the Login Name and Short Description for each record, because it should be a tedious task due to the elevate number of users. Is there any dinamic way to do it? Thank you in advance, Sergio Tomillero -- View this message in context: http://www.nabble.com/Creating-massive-User-Preference-records-with-t... Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Creating-massive-User-Preference-records-with-t... Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context:http://www.nabble.com/Creating-massive-User-Preference-records-with-t... Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: WARNING: don't use 6.3 User tool with 7.1 Server
Hey ccrashhh Long time no parler dudecomment ca va... I agree - we just started our UAT and TRA - we quickly discovered this to be an issue. Glad to see someone else out there can replicate. Have a good one eh... On Jan 6, 8:52 am, ccrashh ccra...@gmail.com wrote: They are certainly compatible (User 6.3 vs 7.1 Server)...with one annoying exception: your forms and code will ALWAYS cache. That's right...each and every time you open a form using User 6.3 on a 7.1 Server installation of Remedy ARS, it will overwrite the existing arf and arv files. Fun times. In as large an organization as I am in, it takes time to rollout certain tools. We decided to upgrade the backend while the QA people dicked around with the 7.1 User tool. They still haven't approved it for rollout, but we were assured by BMC/Remedy that things would be hunky-dory. Not so much. We have users all over the world, and many are now complaining that the application is so slow as to be unusable. We tested packet traffic using Wireshark and noticed that opening a form in Query mode with a 6.3 User tool on a 6.3 Server meant around 10 packets with a total size of about 1900 bytes. Opening the same form in the same way against a 7.3 Server had 215 packets and about 190,000 bytes. A factor in size of about a 100. We then realized that the 6.3 User tool was forcing a constant recache of the forms/ code. Sigh. Just a heads up to any in a situation like this. If Users are complaining about slow speeds with the arserver 7.1, check which version of the User tool they are using. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Creating massive User Preference records with the same configuration
Sergio It will for an ascii file (.asc) Matt -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sergio Tomillero Sent: 13 January 2009 10:48 To: arslist@ARSLIST.ORG Subject: Re: Creating massive User Preference records with the same configuration Hello Matt, No, I can't. Remedy Import only recognizes coma (,) as separator. What I have finally done is adding a double quote () at the begining and at the end of each field that contains coma as value. So, when exporting the Excel file to .csv, automatically the affected fields have three double quotes (). Just replacing with notepad the () for nothing the affeced fields remains with double quotes at the begining and at the end. So, when importing the file using Remedy import, it recognizes that the coma is not separator in the fields with values that contains double quote at the begining and end. I guess it is not the most dynamic way, but I have not found any other better. Thanks, Sergio Tomillero Matt Worsdell-2 wrote: You can use a custom delimiter, maybe use a pipe (|)? Hello Jason, I tried it, but unfortunally there are some records which have colon (,) and semi-colon (;) as part of its values, so the import cannot be done. Thanks Jason Bess wrote: Sergio, you should be able to export all the fields of a single entry with the correct settings to a CSV. Generate a list of the login names. Add the login names and short description to the spreadsheet, copy all the remaining values down, and import with arimport. From: Sergio Tomillero stomill...@gmail.com To: arslist@ARSLIST.ORG Sent: Friday, January 9, 2009 11:17:55 AM Subject: Creating massive User Preference records with the same configuration Hello people, Users will connect into Remedy using the preference server. Most of them have customized the ar.ini file, for instance the Placement value. I have localized the corresponding fields between the ar.ini and the AR System User Preference form. Now that form has no records. About the users, there are hundreds with the same configuration and anothers with different. I would like to know how to create the records in the AR System User Preference form for those users whose customized configuration is the same, but without having to do Edit - Copy to New and changin the Login Name and Short Description for each record, because it should be a tedious task due to the elevate number of users. Is there any dinamic way to do it? Thank you in advance, Sergio Tomillero -- View this message in context: http://www.nabble.com/Creating-massive-User-Preference-records-with-the-same -configuration-tp21367970p21367970.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Creating-massive-User-Preference-records-with-the-same -configuration-tp21367970p21413452.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Creating-massive-User-Preference-records-with-the-same -configuration-tp21367970p21433104.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Message box
If I wanted to fire off a warning message using an active link when a user makes a selection on a field on the midtier, is there a way to make the message box bigger ? Thank you, Gary Roach gary.ro...@kennametal.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Mid-Tier and Email Failure (U)
UNCLASSIFIED Thank you. Yes, using MAPI - will check account. Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-601-0789 Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wilson, Harry Sent: Monday, January 12, 2009 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier and Email Failure (U) Sandra, I have a similar setup except we are not virtualized. Usually restarting the Email service gets us going but you have done that, so let's go the more obscure topics. - What email type are you using for incoming and outgoing email? (We use MAPI, so that's where my experience is.) - Have you checked the Remedy email account has not be accidently change from a service account to a User account so the password expired. (Has happened to us twice in 5 years) - Can or do you accept incoming emails and are they being processed? (I have an exception in the rules that only allows me and 3 other accounts to send emails to the server, every one else is re-directed to the Service Desk.) One other thought once this problem is resolved, BLAT (www.blat.net) is a Public Domain command line client that uses SMTP. I setup a escalation that checks the Email Messages form every fifteen minutes, if Remedy has messages that have been sitting there for 5 minutes, it sends me and a few others an email notice. Harry Wilson Systems Development Specialist Orange County Data Center CEO\IT-Computer Operations Division Hey! You! Remedy Guy (How our Operations manager used to address me) mailto:harry.wil...@ceoit.ocgov.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Qin Chen Sent: Monday, January 12, 2009 12:17 To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier and Email Failure (U) Also, Check your registry issue. Also, you may need to increase your java heap size. Qin Chen Network Architect Uni-Data Communications, Inc 718-445-5600 x3186 917-574-9340 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Monday, January 12, 2009 3:14 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier and Email Failure (U) UNCLASSIFIED Thanks - will check Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-601-0789 Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Monday, January 12, 2009 3:05 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier and Email Failure (U) in your email log dir you should have a stdout.log and stderr.log that get written every time you restart the service...so if your logs haven't been written to since the 16th, I would think that you may be looking at the wrong log set. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Monday, January 12, 2009 12:27 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier and Email Failure (U) UNCLASSIFIED Thanks. New Atlanta - I'm having the server admin check for log AR Email Error log last entry is 13 December. I do not have the error but it pertains to a lost Host ID which was corrected on 16 December. I just found out that Microsoft patches were applied 16 December. Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-601-0789 Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Monday, January 12, 2009 2:05 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier and Email Failure (U) Both the Mid-Tier Applet server (Tomcat, NewAtlanta)?, and the email engine have log files that should tell you if they connected to remedy properly...the services can start and not connect properly...without any outward error. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Monday, January 12, 2009 11:54 AM To: arslist@ARSLIST.ORG Subject: Mid-Tier and Email Failure (U) UNCLASSIFIED ARS Server Version/Patch- ARS 6 Help Desk 5 ARS MidTier Version/Patch- 6 OS/Version- Windows Sever 2003 SQL 2000 The ARS server was virtualized about 4 months ago. Help - both the mid-tier and the email engine have stopped responding. ARS, Help Desk and Mid-Tier are all housed on the same server that connects to a remote SQL database. Help Desk appears to be running without error - tickets can be submitted, resolved and are being auto-closed as expected. The AREmail form is being created but is not getting sent. The server
Sharepoint-Remedy Business Data Connections (U)
UNCLASSIFIED Has anyone setup Business Data Connections between Sharepoint and Remedy for task and/or project tracking? Sandra Hennigan Apparently, there is nothing that cannot happen today. Mark Twain ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Creating massive User Preference records with the same configuration
Hello Matt, Thank you. I have saved the file with asc extension and indicanting # as separator and it works fine, so in this case I do not have to use coma as separator. Kind regards. Sergio Tomillero Matt Worsdell-2 wrote: Sergio It will for an ascii file (.asc) Matt -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sergio Tomillero Sent: 13 January 2009 10:48 To: arslist@ARSLIST.ORG Subject: Re: Creating massive User Preference records with the same configuration Hello Matt, No, I can't. Remedy Import only recognizes coma (,) as separator. What I have finally done is adding a double quote () at the begining and at the end of each field that contains coma as value. So, when exporting the Excel file to .csv, automatically the affected fields have three double quotes (). Just replacing with notepad the () for nothing the affeced fields remains with double quotes at the begining and at the end. So, when importing the file using Remedy import, it recognizes that the coma is not separator in the fields with values that contains double quote at the begining and end. I guess it is not the most dynamic way, but I have not found any other better. Thanks, Sergio Tomillero Matt Worsdell-2 wrote: You can use a custom delimiter, maybe use a pipe (|)? Hello Jason, I tried it, but unfortunally there are some records which have colon (,) and semi-colon (;) as part of its values, so the import cannot be done. Thanks Jason Bess wrote: Sergio, you should be able to export all the fields of a single entry with the correct settings to a CSV. Generate a list of the login names. Add the login names and short description to the spreadsheet, copy all the remaining values down, and import with arimport. From: Sergio Tomillero stomill...@gmail.com To: arslist@ARSLIST.ORG Sent: Friday, January 9, 2009 11:17:55 AM Subject: Creating massive User Preference records with the same configuration Hello people, Users will connect into Remedy using the preference server. Most of them have customized the ar.ini file, for instance the Placement value. I have localized the corresponding fields between the ar.ini and the AR System User Preference form. Now that form has no records. About the users, there are hundreds with the same configuration and anothers with different. I would like to know how to create the records in the AR System User Preference form for those users whose customized configuration is the same, but without having to do Edit - Copy to New and changin the Login Name and Short Description for each record, because it should be a tedious task due to the elevate number of users. Is there any dinamic way to do it? Thank you in advance, Sergio Tomillero -- View this message in context: http://www.nabble.com/Creating-massive-User-Preference-records-with-the-same -configuration-tp21367970p21367970.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Creating-massive-User-Preference-records-with-the-same -configuration-tp21367970p21413452.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Creating-massive-User-Preference-records-with-the-same -configuration-tp21367970p21433104.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context:
Re: Creating massive User Preference records with the same configuration
Hi Elry, Finally I saved the file with asc extension, so I do not need to use coma as separator. Thanks regards, Sergio Tomillero Elry wrote: Hi Guys... For what it's worth here is what I did... I created a separate table to hold the the records to be imported (this held User Name etc.). I created two template records (one french one english localized) and put a filter on the staging table that would get the import. On import - I created User Preference records based on the the templates and the language preference of the record going into the staging table. This seemed to work rather well... Let me know what you think. On Jan 13, 5:48 am, Sergio Tomillero stomill...@gmail.com wrote: Hello Matt, No, I can't. Remedy Import only recognizes coma (,) as separator. What I have finally done is adding a double quote () at the begining and at the end of each field that contains coma as value. So, when exporting the Excel file to .csv, automatically the affected fields have three double quotes (). Just replacing with notepad the () for nothing the affeced fields remains with double quotes at the begining and at the end. So, when importing the file using Remedy import, it recognizes that the coma is not separator in the fields with values that contains double quote at the begining and end. I guess it is not the most dynamic way, but I have not found any other better. Thanks, Sergio Tomillero Matt Worsdell-2 wrote: You can use a custom delimiter, maybe use a pipe (|)? Hello Jason, I tried it, but unfortunally there are some records which have colon (,) and semi-colon (;) as part of its values, so the import cannot be done. Thanks Jason Bess wrote: Sergio, you should be able to export all the fields of a single entry with the correct settings to a CSV. Generate a list of the login names. Add the login names and short description to the spreadsheet, copy all the remaining values down, and import with arimport. From: Sergio Tomillero stomill...@gmail.com To: arsl...@arslist.org Sent: Friday, January 9, 2009 11:17:55 AM Subject: Creating massive User Preference records with the same configuration Hello people, Users will connect into Remedy using the preference server. Most of them have customized the ar.ini file, for instance the Placement value. I have localized the corresponding fields between the ar.ini and the AR System User Preference form. Now that form has no records. About the users, there are hundreds with the same configuration and anothers with different. I would like to know how to create the records in the AR System User Preference form for those users whose customized configuration is the same, but without having to do Edit - Copy to New and changin the Login Name and Short Description for each record, because it should be a tedious task due to the elevate number of users. Is there any dinamic way to do it? Thank you in advance, Sergio Tomillero -- View this message in context: http://www.nabble.com/Creating-massive-User-Preference-records-with-t... Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Creating-massive-User-Preference-records-with-t... Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context:http://www.nabble.com/Creating-massive-User-Preference-records-with-t... Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context:
Report error on web
Hello,
I am having a issue with a report that works on the client but fails when
using on the web. I have two reports that run on this web form but for some
reason on of the reports fails and gives this error:
Error during processing : ARERR [9246] Cannot find report
[Ljava.lang.String;@82254d of type null for form {2} on server {3}. Please see
your administrator
Any ideas on how to fix this?
Welton
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Re: Report error on web
Asking the obvious here, but have you installed the Crystal web component?
Joe
From: Welton Bryant welton.bry...@caretechsolutions.com
To: arslist@ARSLIST.ORG
Sent: Tuesday, January 13, 2009 10:13:07 AM
Subject: Report error on web
Hello,
I am having a issue with a report that works on the client but fails when
using on the web. I have two reports that run on this web form but for some
reason on of the reports fails and gives this error:
Error during processing : ARERR [9246] Cannot find report
[Ljava.lang.String;@82254d of type null for form {2} on server {3}. Please see
your administrator
Any ideas on how to fix this?
Welton
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Re: Message box
Create a display Only form that has the error message embedded in it either as static text or dynamic, and perform a window open to display that as a dialog box. Cheers Joe From: Gary Roach gary.ro...@kennametal.com To: arslist@ARSLIST.ORG Sent: Tuesday, January 13, 2009 8:06:41 AM Subject: Message box ** If I wanted to fire off a warning message using an active link when a user makes a selection on a field on the midtier, is there a way to make the message box bigger ? Thank you, Gary Roach gary.ro...@kennametal.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Report error on web
Not for sure. Both reports were working up untill about month ago. Is this an
install from the midtier install or is this componet from Crystal Enterprise?
The report is saved in an arr format.
From: Action Request System discussion list(ARSList) on behalf of Joe DeSouza
Sent: Tue 1/13/2009 10:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: Report error on web
**
Asking the obvious here, but have you installed the Crystal web component?
Joe
From: Welton Bryant welton.bry...@caretechsolutions.com
To: arslist@ARSLIST.ORG
Sent: Tuesday, January 13, 2009 10:13:07 AM
Subject: Report error on web
Hello,
I am having a issue with a report that works on the client but fails when
using on the web. I have two reports that run on this web form but for some
reason on of the reports fails and gives this error:
Error during processing : ARERR [9246] Cannot find report
[Ljava.lang.String;@82254d of type null for form {2} on server {3}. Please see
your administrator
Any ideas on how to fix this?
Welton
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Re: Message box
My client in Columbus OH is looking for remedy developers with (entry level) 2-4 years of experience in custom application development. Pay is around $50 1099. I have had a good response for this in the past and hoping the same now. Thanks, Leah _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, January 13, 2009 10:26 AM To: arslist@ARSLIST.ORG Subject: Re: Message box Create a display Only form that has the error message embedded in it either as static text or dynamic, and perform a window open to display that as a dialog box. Cheers Joe _ From: Gary Roach gary.ro...@kennametal.com To: arslist@ARSLIST.ORG Sent: Tuesday, January 13, 2009 8:06:41 AM Subject: Message box ** If I wanted to fire off a warning message using an active link when a user makes a selection on a field on the midtier, is there a way to make the message box bigger ? Thank you, Gary Roach gary.ro...@kennametal.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Message box
Besides moving your head closer to the screen? Sorry-- the first thing that comes to mind is just making a small form just for the error message and opening it with the Dialog mode-- that should preserve the size that you saved it with via the Admin tool. Someone else might be able to suggest which files you might edit on the midtier to make the box bigger, probably some css or javascript :-) Brien On Tue, Jan 13, 2009 at 6:06 AM, Gary Roach gary.ro...@kennametal.comwrote: ** If I wanted to fire off a warning message using an active link when a user makes a selection on a field on the midtier, is there a way to make the message box bigger ? Thank you, Gary Roach gary.ro...@kennametal.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: vendor form ARSYS.ARDBC.LDAP and use Logical Not
! is the logical NOT in ldap url's so you are on the right track there.. What happens when you use that? Have you tried it with specifying the ldap port within the URL? I forget the syntax for that but I think its immediatly after the server name:portnumber followed by the rest of your string. Joe From: Andrey lice...@gmail.com To: arslist@ARSLIST.ORG Sent: Tuesday, January 13, 2009 4:24:52 AM Subject: vendor form ARSYS.ARDBC.LDAP and use Logical Not Hi ALL How can I change Table Name in vendor form (ARSYS.ARDBC.LDAP) to use Logical Not I tried ldap://zzz.loc/DC=zzz,DC=loc??sub?((objectclass=user)(!(objectclass=computer))) but not working... Thank for advices ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: New email engine issue
Your mail.jar file is missing in your java installation - or it may not be present in the correct directory. You can download the appropriate version of that file for your version of java from sun and stick it in the java folder as instructed on the download. Then restart the mail process Joe From: Remedy Maniac remedy.man...@googlemail.com To: arslist@ARSLIST.ORG Sent: Tuesday, January 13, 2009 5:07:04 AM Subject: New email engine issue Dear list, config is ARS 6.01 and Email engine too. I still have a problem with the email engine. My situation is as the followng: - on the email server we've already switched for IMAP. The email engine has been installed for MBOX. Before I change the type of the email engine I need to modify our background scripts and build the appropriate workflow. So I have for the email engine the following design: - on the remedy server, fetchmail picks the emails from the IMAP mail server. It adds the from and the date to the email and gives the email to procmail. This later applies the appropriate background script to the email based on the rules defined in the procmailrc file. I need to translate these rules into Remedy internal workflow. By the time, on the production server everything works fine. But on the test environment where we had our latest issues, the email engine is unable to pickup the email. Apparently it cannot find the mailbox. It would be very helpfull if somebody could have any information regarding the error I see in the log file. Jan 13, 2009 10:54:19 AM javax.mail.Session getProvider SEVERE: No provider for mbox javax.mail.NoSuchProviderException: No provider for mbox at javax.mail.Session.getProvider(Session.java:433) at javax.mail.Session.getStore(Session.java:507) at javax.mail.Session.getStore(Session.java:487) at com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1426) at com.remedy.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:433) at com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:170) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:534) Jan 13, 2009 10:54:19 AM javax.mail.Session getProvider SEVERE: No provider for mbox javax.mail.NoSuchProviderException: No provider for mbox at javax.mail.Session.getProvider(Session.java:433) at javax.mail.Session.getStore(Session.java:507) at javax.mail.Session.getStore(Session.java:487) at com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1426) at com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:205) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:534) Thank you Serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Message box
Move your head closer to the screen LOL.. I like that.. Joe From: Brien Dieterle brien.diete...@cgcmail.maricopa.edu To: arslist@ARSLIST.ORG Sent: Tuesday, January 13, 2009 10:27:05 AM Subject: Re: Message box ** Besides moving your head closer to the screen? Sorry-- the first thing that comes to mind is just making a small form just for the error message and opening it with the Dialog mode-- that should preserve the size that you saved it with via the Admin tool. Someone else might be able to suggest which files you might edit on the midtier to make the box bigger, probably some css or javascript :-) Brien On Tue, Jan 13, 2009 at 6:06 AM, Gary Roach gary.ro...@kennametal.com wrote: ** If I wanted to fire off a warning message using an active link when a user makes a selection on a field on the midtier, is there a way to make the message box bigger ? Thank you, Gary Roach gary.ro...@kennametal.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Creating massive User Preference records with the same configuration
Excel has never created .csv file correctly as it does not enclose text fields with the double quote (as you have found out). Unless you are careful, it will also strip the leading zeros off of the Entry_ID. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sergio Tomillero Sent: Tuesday, January 13, 2009 4:48 AM To: arslist@ARSLIST.ORG Subject: Re: Creating massive User Preference records with the same configuration Hello Matt, No, I can't. Remedy Import only recognizes coma (,) as separator. What I have finally done is adding a double quote () at the begining and at the end of each field that contains coma as value. So, when exporting the Excel file to .csv, automatically the affected fields have three double quotes (). Just replacing with notepad the () for nothing the affeced fields remains with double quotes at the begining and at the end. So, when importing the file using Remedy import, it recognizes that the coma is not separator in the fields with values that contains double quote at the begining and end. I guess it is not the most dynamic way, but I have not found any other better. Thanks, Sergio Tomillero Matt Worsdell-2 wrote: You can use a custom delimiter, maybe use a pipe (|)? Hello Jason, I tried it, but unfortunally there are some records which have colon (,) and semi-colon (;) as part of its values, so the import cannot be done. Thanks Jason Bess wrote: Sergio, you should be able to export all the fields of a single entry with the correct settings to a CSV. Generate a list of the login names. Add the login names and short description to the spreadsheet, copy all the remaining values down, and import with arimport. From: Sergio Tomillero To: arslist@ARSLIST.ORG Sent: Friday, January 9, 2009 11:17:55 AM Subject: Creating massive User Preference records with the same configuration Hello people, Users will connect into Remedy using the preference server. Most of them have customized the ar.ini file, for instance the Placement value. I have localized the corresponding fields between the ar.ini and the AR System User Preference form. Now that form has no records. About the users, there are hundreds with the same configuration and anothers with different. I would like to know how to create the records in the AR System User Preference form for those users whose customized configuration is the same, but without having to do Edit - Copy to New and changin the Login Name and Short Description for each record, because it should be a tedious task due to the elevate number of users. Is there any dinamic way to do it? Thank you in advance, Sergio Tomillero ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Allow a user only to create and view new requests in a deployable application
Give both A and B permission to the form, give them both access to field 1 (or public if you prefer)...give group A view permissions to the fields you want them to be able to view but not modify, and give b change permissions to the fields you want them to be able to modify. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi Sent: Monday, January 12, 2009 4:52 PM To: arslist@ARSLIST.ORG Subject: Allow a user only to create and view new requests in a deployable application Hi: I have created a deployable application that has a form. I have also created two roles roleA and roleB. roleA is associated with groupA and roleB is associated with groupB. I want all users in groupA to just have permissions to create new records, view existing records but no update capabilities. The only permissions I see at the form level is View and Hidden. How do I go about this? These users in groupA have a floating license. I donot want to give them Restricted Read since they need ability to update other forms. Thanks -- Thank you, RaVi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
SW00244987 (About Email Engine)
Hi all, sometimes, we have some problems in our remedy AR Server and sometimes, the Arsystem Server service but the armonitor service starts it again. The problem is that our email engine service becomes like zonbie, I mean, It seems to be up, but the email engine doesnt send emails through Remedy. We have found this document The Email Engine is not running but startup fails with error AR System Email Engine is already running in the BMC Knowledge base, and it is: Run ./emaild.sh stop to verify that the Email Engine is not running. Restart the Email Engine. With startup of the Email Engine, there is a new emaild.pid file created in the install directory of the Email Engine. This new file will be populated with the PID (Process ID) generated by the UNIX server for the process of the Email Engine. The error AR System Email Engine is already running is generated at startup of Email Engine when the entry in emaild.pid file is a PID of a different process running on the UNIX. Verify that this PID is not the process for the Email Engine. For example, if the entry in emaild.pid file is 12345, the following command will check for a running process with that PID: ps -ef | grep 67890 If there is a running process for the Email Engine, the return from this command will include information specific to the install directory of the Email Engine. For example, the following is return from the above command from a running Email Engine process root 67890 12345 13 09:05:24 pts/40:03 /usr/j2re1.4.2_05/bin/java -Djava.library.path=/usr/ar/AREmail/bmw63o9i -Dmail. Please note that the information includes the install directory for this Email Engine of /usr/ar/AREmail/bmw63o9i. This is the same directory where the emaild.pid file exists with the entry of 67890. If there is no running process for the Email Engine, the return will not include this output and, at most, will have output just for that grep command, similar to the following: root 29845 29496 0 09:12:01 pts/40:00 grep 12345 With shutdown of Email Engine from ./emaild.sh stop command, the emaild.pid file is deleted. Shutdown of Email Engine from shutdown of ARServer will leave this emaild.pid file intact. Please refer to SW00244987 for software bug documenting conditions where an existing emaild.pid file can impact startup of Email Engine when the emaild.pid file contains a PID of a running process. When this document refers to *SW00244987*, what kind of document is this? where could I find it? Thank you very much.!!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: SW00244987 (About Email Engine)
What the KB article describes and what you are experiencing are two different issues. The ID that starts with SW000... is a BMC defect ID. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Tue, Jan 13, 2009 at 10:32 AM, Alberto Mel. alberto.rem...@gmail.comwrote: ** Hi all, sometimes, we have some problems in our remedy AR Server and sometimes, the Arsystem Server service but the armonitor service starts it again. The problem is that our email engine service becomes like zonbie, I mean, It seems to be up, but the email engine doesnt send emails through Remedy. We have found this document The Email Engine is not running but startup fails with error AR System Email Engine is already running in the BMC Knowledge base, and it is: Run ./emaild.sh stop to verify that the Email Engine is not running. Restart the Email Engine. With startup of the Email Engine, there is a new emaild.pid file created in the install directory of the Email Engine. This new file will be populated with the PID (Process ID) generated by the UNIX server for the process of the Email Engine. The error AR System Email Engine is already running is generated at startup of Email Engine when the entry in emaild.pid file is a PID of a different process running on the UNIX. Verify that this PID is not the process for the Email Engine. For example, if the entry in emaild.pid file is 12345, the following command will check for a running process with that PID: ps -ef | grep 67890 If there is a running process for the Email Engine, the return from this command will include information specific to the install directory of the Email Engine. For example, the following is return from the above command from a running Email Engine process root 67890 12345 13 09:05:24 pts/40:03 /usr/j2re1.4.2_05/bin/java -Djava.library.path=/usr/ar/AREmail/bmw63o9i -Dmail. Please note that the information includes the install directory for this Email Engine of /usr/ar/AREmail/bmw63o9i. This is the same directory where the emaild.pid file exists with the entry of 67890. If there is no running process for the Email Engine, the return will not include this output and, at most, will have output just for that grep command, similar to the following: root 29845 29496 0 09:12:01 pts/40:00 grep 12345 With shutdown of Email Engine from ./emaild.sh stop command, the emaild.pid file is deleted. Shutdown of Email Engine from shutdown of ARServer will leave this emaild.pid file intact. Please refer to SW00244987 for software bug documenting conditions where an existing emaild.pid file can impact startup of Email Engine when the emaild.pid file contains a PID of a running process. When this document refers to *SW00244987*, what kind of document is this? where could I find it? Thank you very much.!!! __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
St-Pierre Patrick I625ST/Levis/GVDL est absent(e).
Je serai absent(e) à partir du 2009-01-13 de retour le 2009-01-14. ___ Le présent message est destiné uniquement aux personnes indiquées dans l'en-tête. Il contient des informations confidentielles qui ne peuvent être divulguées à des tiers sans que l'expéditeur ait préalablement accordé son consentement à cet égard. Si vous n'êtes pas un des destinataires concernés par cette communication ou une des personnes autorisées à la recevoir, veuillez en aviser l'expéditeur par courriel et détruire toutes les copies qui peuvent exister. This message is intended solely for the individual or entity to whom it is addressed. It contains privileged and confidential information which is not to be disclosed without the sender's express consent. If you are not the intended recipient of this message or an authorized representative thereof, please notify the sender by email and then destroy this message as well as all other existing copies. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Single Processor Quad Core Solaris Server
Hi All, 1. Does anyone know if Remedy 7.x make use of the 4 cores of a Solaris server with 1 quad core processor? 2. Also how many threads get consumed per core? Regards Francois ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
SRM approval - license
Hi, I have customized the SRM approval form in that it is a copy of the existing SRM approval form but with added fields for the questions from SRM to be pushed to it. Anyway, I have an issue with non licensed users approving requests. It says that the approval status and individual/group fields cannot be accessed due to no write license. Now the approver is just an end user with no license but needs to approve the request. The submitter mode is locked. Does the approver need to have a floating license in order to approve requests? I haven't noted the out of the box approvals yet (I need to change the workflow to point to the old way for SRM but don't have the time) Any ideas? Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Single Sign-on...
Richard, Java Systems has an OOTB SSO solution that is sweet. Here is a link to their products: http://www.javasystemsolutions.com/jss/solutions You might like to ping Tim Widowfield, he has done a few integrations for them. HTH Regards...Gidd _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Tuesday, January 13, 2009 12:44 PM To: arslist@ARSLIST.ORG Subject: Single Sign-on... ** Has anyone implemented a single signon in a 7.1 system and XP clients? How difficult is it? Any information on how to proceed would be appreciated... Thanks! The fact that someone owns a hammer and a saw doesn't make them a carpenter Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Single Sign-on...
Thanks! The fact that someone owns a hammer and a saw doesn't make them a carpenter From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gidd Sent: Tuesday, January 13, 2009 3:52 PM To: arslist@ARSLIST.ORG Subject: Re: Single Sign-on... ** Richard, Java Systems has an OOTB SSO solution that is sweet. Here is a link to their products: http://www.javasystemsolutions.com/jss/solutions You might like to ping Tim Widowfield, he has done a few integrations for them. HTH Regards...Gidd From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Tuesday, January 13, 2009 12:44 PM To: arslist@ARSLIST.ORG Subject: Single Sign-on... ** Has anyone implemented a single signon in a 7.1 system and XP clients? How difficult is it? Any information on how to proceed would be appreciated... Thanks! The fact that someone owns a hammer and a saw doesn't make them a carpenter Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Mid-Tier and Email Failure (U)
Hi Sandra, Ran into this exact same problem a few months ago. In the midst of trying not to go crazy, did just about everything you did including shutting down the server. After a series of trying this or that (and hopefully you haven't tried this already so that it has a chance to work for you), the solution was to shut both the MidTier and the Email Engine down first. Then shut down the ars server engine (not the physical server). Let it breathe. Then start the ars server and allow it to start the MidTier and Email Engine on its own without you physically trying to turn them on yourself. You may have to shut down the Help Desk process as well and let ARS turn it up. The instance that I was working on didn't have ITSM. Hope that helps. --- On Tue, 1/13/09, Hennigan, Sandra H CTR OSD-CIO sandra.hennigan@osd.mil wrote: From: Hennigan, Sandra H CTR OSD-CIO sandra.hennigan@osd.mil Subject: Re: Mid-Tier and Email Failure (U) To: arslist@ARSLIST.ORG Date: Tuesday, January 13, 2009, 7:20 AM UNCLASSIFIED Thank you. Yes, using MAPI - will check account. Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-601-0789 Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wilson, Harry Sent: Monday, January 12, 2009 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier and Email Failure (U) Sandra, I have a similar setup except we are not virtualized. Usually restarting the Email service gets us going but you have done that, so let's go the more obscure topics. - What email type are you using for incoming and outgoing email? (We use MAPI, so that's where my experience is.) - Have you checked the Remedy email account has not be accidently change from a service account to a User account so the password expired. (Has happened to us twice in 5 years) - Can or do you accept incoming emails and are they being processed? (I have an exception in the rules that only allows me and 3 other accounts to send emails to the server, every one else is re-directed to the Service Desk.) One other thought once this problem is resolved, BLAT (www.blat.net) is a Public Domain command line client that uses SMTP. I setup a escalation that checks the Email Messages form every fifteen minutes, if Remedy has messages that have been sitting there for 5 minutes, it sends me and a few others an email notice. Harry Wilson Systems Development Specialist Orange County Data Center CEO\IT-Computer Operations Division Hey! You! Remedy Guy (How our Operations manager used to address me) mailto:harry.wil...@ceoit.ocgov.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Qin Chen Sent: Monday, January 12, 2009 12:17 To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier and Email Failure (U) Also, Check your registry issue. Also, you may need to increase your java heap size. Qin Chen Network Architect Uni-Data Communications, Inc 718-445-5600 x3186 917-574-9340 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Monday, January 12, 2009 3:14 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier and Email Failure (U) UNCLASSIFIED Thanks - will check Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-601-0789 Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Monday, January 12, 2009 3:05 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier and Email Failure (U) in your email log dir you should have a stdout.log and stderr.log that get written every time you restart the service...so if your logs haven't been written to since the 16th, I would think that you may be looking at the wrong log set. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Monday, January 12, 2009 12:27 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier and Email Failure (U) UNCLASSIFIED Thanks. New Atlanta - I'm having the server admin check for log AR Email Error log last entry is 13 December. I do not have the error but it pertains to a lost Host ID which was corrected on 16 December. I just found out that Microsoft patches were applied 16 December. Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-601-0789 Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Monday, January 12, 2009 2:05 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier and Email Failure (U) Both
Re: Replace current window with a confirmation and details from the request
I can't seem to get this work. I am sure I am doing something wrong. Without any AL, this is what happens now: I open a form in New Mode. Add the necessary data and hit the Submit button. The current window takes me back to the New Mode window with the default values. Instead of going to the New Mode in the parent window, is there any way I can display a Thank You message in the parent window or just show the current request in the parent window. If I use Open Window action it does open a new window, but the parent window goes back to the New Mode. Thanks Ravi Begosh, Kevin wrote: What he mentioned before Well...you could have an AL that fires on 'After Submit' that opens a new window in modify mode where 'Request ID' = $LASTID$...and then a close window action. Works like a charm. I needed to do this before and used the same way. Make sure you do a 'After Submit' in the AL. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi Sent: Monday, January 12, 2009 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Replace current window with a confirmation and details from the request What I am trying to do is when the user hits the submit button, the record gets created in the database and the current screen where user was entering data just shows a text Thank you for submitting the request. You kind of answered my question. I have to give it a try. I could have a AL which hides all the fields in the current form and unhide a field which shows the text I want to show. I am not sure if I can include the value of the request ID in the text i.e: Thank you for submitting Request ID:X Thanks LJ Longwing wrote: Well...you could have an AL that fires on 'After Submit' that opens a new window in modify mode where 'Request ID' = $LASTID$...and then a close window action. Is that what you were looking for? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi Sent: Monday, January 12, 2009 4:29 AM To: arslist@ARSLIST.ORG Subject: Replace current window with a confirmation and details from the request Remedy 7.1 Hi: I have created a form where users make requests and when they hit the submit button, instead of popping up confirmation in a new window, I want to show confirmation with details from the request in the current window. Is this possible? Thanks -- Thank you, RaVi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- Thank you, RaVi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Single Sign-on...
There is also a white paper available on BMC Support Central on how to integrate an SSO solution with AR System. 16-Oct-2006 Integrating BMC Remedy Action Request System with Single Sign-On (SSO) and Other Client-Side Login Intercept Technologies PDF http://www.bmc.com/supportu/documents/57/12/65712/65712.pdf -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Tuesday, January 13, 2009 12:44 PM To: arslist@ARSLIST.ORG Subject: Single Sign-on... ** Has anyone implemented a single signon in a 7.1 system and XP clients? How difficult is it? Any information on how to proceed would be appreciated... Thanks! The fact that someone owns a hammer and a saw doesn't make them a carpenter Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: WARNING: don't use 6.3 User tool with 7.1 Server
Have you logged a defect with BMC? If so, can you please share? Thanks, Bryan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Elry Sent: Tuesday, January 13, 2009 7:06 AM To: arslist@ARSLIST.ORG Subject: Re: WARNING: don't use 6.3 User tool with 7.1 Server Hey ccrashhh Long time no parler dudecomment ca va... I agree - we just started our UAT and TRA - we quickly discovered this to be an issue. Glad to see someone else out there can replicate. Have a good one eh... On Jan 6, 8:52 am, ccrashh ccra...@gmail.com wrote: They are certainly compatible (User 6.3 vs 7.1 Server)...with one annoying exception: your forms and code will ALWAYS cache. That's right...each and every time you open a form using User 6.3 on a 7.1 Server installation of Remedy ARS, it will overwrite the existing arf and arv files. Fun times. In as large an organization as I am in, it takes time to rollout certain tools. We decided to upgrade the backend while the QA people dicked around with the 7.1 User tool. They still haven't approved it for rollout, but we were assured by BMC/Remedy that things would be hunky-dory. Not so much. We have users all over the world, and many are now complaining that the application is so slow as to be unusable. We tested packet traffic using Wireshark and noticed that opening a form in Query mode with a 6.3 User tool on a 6.3 Server meant around 10 packets with a total size of about 1900 bytes. Opening the same form in the same way against a 7.3 Server had 215 packets and about 190,000 bytes. A factor in size of about a 100. We then realized that the 6.3 User tool was forcing a constant recache of the forms/ code. Sigh. Just a heads up to any in a situation like this. If Users are complaining about slow speeds with the arserver 7.1, check which version of the User tool they are using. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
ITSM 7.0.3 - Support Group limit
Hi all, Does someone know the following: 1. What is the limit of how many support groups can exist under an Organization? 2. What is the limit of how many individuals can be added to a support group? Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Single Sign-on...
Dave, Are you saying BMC is starting to provide additional support for this application? Are there any updates? to the code ? On Tue, Jan 13, 2009 at 4:42 PM, Easter, David david_eas...@bmc.com wrote: ** There is also a white paper available on BMC Support Central on how to integrate an SSO solution with AR System. 16-Oct-2006 Integrating BMC Remedy Action Request System with Single Sign-On (SSO) and Other Client-Side Login Intercept Technologies PDFhttp://www.bmc.com/supportu/documents/57/12/65712/65712.pdf -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Richard Copits *Sent:* Tuesday, January 13, 2009 12:44 PM *To:* arslist@ARSLIST.ORG *Subject:* Single Sign-on... ** Has anyone implemented a single signon in a 7.1 system and XP clients? How difficult is it? Any information on how to proceed would be appreciated... Thanks! * * * * *The fact that someone owns a hammer and a saw doesn't make them a carpenter** * Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ITSM 7.0.3 - Support Group limit
To the best of my knowledge there is no such limit. You might only have perfornamce problems with too many support groups Joe From: Chowdhury, Tauf tauf.chowdh...@frx.com To: arslist@ARSLIST.ORG Sent: Tuesday, January 13, 2009 5:32:05 PM Subject: ITSM 7.0.3 - Support Group limit ** Hi all, Does someone know the following: 1. What is the limit of how many support groups can exist under an Organization? 2. What is the limit of how many individuals can be added to a support group? TaufChowdhury |ForestLaboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
