Re: 6.3 patch 25 API question

[Tim Widowfield]

Well, we could debate about what it *should* do, but it appears to be doing 
what it *said* it would do -- namely, if more than one matching request comes 
back, then use the first one.  So it runs your query, returns the result set to 
the calling workflow object, and the active link or filter decides whether it 
should throw an error or select the first one, depending on the option you've 
set.

I can see your point that it would be nice if the API function call itself set 
the maxRetrieve argument to 1 and returned it.  However, I have to admit that 
most of the time when I use the "first matching request" option, I expect the 
query to return very few entries -- usually *one*.  So I suppose that's why the 
question never came up.  Perhaps before the upgrade your database had cached 
the underlying table because the query was being run constantly by your users.  
And now after the upgrade you're seeing the effects of pulling it from disk 
each time.  That's just a shot it the dark, of course.

--Tim





From: William Rentfrow 
To: arslist@ARSLIST.ORG
Sent: Wednesday, January 14, 2009 2:24:01 PM
Subject: [ARSLIST] 6.3 patch 25 API question

** 
We have a few Remedy 
systems we work with here.
 
One is an older 
system that was on 6.0x.  It is being replaced within the year but for a 
few reasons we needed to upgrade it to 6.3 patch 25.  It is running on 
Solaris.
 
Since the upgrade 
some previously fine code is quite slow -  but no code changes were 
made.  One item in particular is quite slow.  There is an AL "Set 
Fields" action doing a lookup to a join form. This AL has the option of "If 
Multiple requests match/Use first matching request".
 
In the client side 
API log I can  see the API fetching and returning all of the entries that 
match the query (+GLE and -GLE X the number of entries) - not just the 
first one.  This whole process takes about a minute - but the first fetch 
only takes < 1 second.
 
What's up with 
that?  Isn't "Use first matching request" supposed to only fetch one 
record?
 
William Rentfrow
Principal Consultant, StrataCom 
Inc.
wrentf...@stratacominc.com
701-306-6157 C
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Re: Remedy 7 Upgrade Project Plan (with Milestones)

[Bradford Bingel]

Excellent questions from you, David, and Norm.  Answers:
 
   - The upgrade will include ARS along with Service Management, Change
Management, and Asset Management
   - Not aware of any Approval, SLA, Flashboard, or DSO use
   - Undecided to use a Windows or AIX platform (currently AIX but
considering Windows)
   - Database will remain Oracle (no change)
   - Several million existing tickets
   - CMDB exists but needs to be fully defined and populated
   - Current ITSM suite (6.3?) is very lightly customized; client is willing
to "go vanilla" (no customization) for the migration effort
   - Users interact with ITSM applications via thick (user tool) and thin
(web browser) clients via MidTier, scattered across multiple sites and
timezones
   - Single large enterprise-wide instance; not aware of any load balancers
in use or planned
   - Strong interest in implementing ITIL v3 processes
   - Client is neither fast nor slow to make key decisions
 
Yes, we're aware they will require user training and sysadmin training as
part of the migration effort.  They will probably also need a requirements
session, a functional specification, a gap analysis, an ITIL implementation
plan, logical and physical designs for production/staging/development
environments, a security plan, a technical implementation plan, and revised
system maintenance procedures, but that should all be part of the migration
effort.
 
Still looking for a sample project plan (with key milestones), suggestions,
concerns, and "gotcha's" for a typical Remedy upgrade.  Perhaps you can
recommend a list of 10-20 key milestones, with prerequisite tasks and
dependencies?
 
-- Bing

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kaïs Albassir
Sent: Wednesday, January 14, 2009 8:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 7 Upgrade Project Plan (with Milestones)


** How big is their implementation (number of users, Incident/month, item in
the CMDB,... other key figures)?
How many integrations do they have?  With which applications?
Load balancers?
What version do they come from?
Is it an ARS upgrade, or also an ITSM upgrade?
If ITSM upgrade, is their current version vanilla or customized?
What interface are they using (User Tool, Web, some mobile stuff...)
Also a DB upgrade?  Hardware upgrade?
Mind compatibility issues.
Don't forget user training and resistance to change.

Well, that's it for a start.  Hope this helps.

Kaïs
kais.albas...@arsmarts.com

Want to better manage and understand your ARS applications?
Check our website at www.arsmarts.com for the new ARS companion product.

Bradford Bingel wrote: 

** 


Our large client has an equally large Remedy 7 upgrade planned for later
this year.  Another consulting firm has been engaged for that planning
effort and has presented an initial project plan and list of milestones.
Our services have (so far) been limited to developing project management
best practices and PM mentoring, but now the client has asked us to weigh in
on the proposed upgrade plan.  At first glance it appears to overly
cumbersome, requiring large amounts of additional consulting services.  The
client has implied they're concerned they are being used to shore up that
vendor's sagging revenues in today's economy.  We're inclined to agree, but
promised we would seek out an objective, third-party opinion -- namely
yours, the ARSlist faithful.

If you're willing please share your project plans (with key milestones),
suggestions, concerns, and "gotcha's" for a typical Remedy upgrade.  Ideally
we're looking for a list of 10-20 key milestones, with prerequisite tasks
and any dependencies.

Many thanks in advance! 

-- Bing 

Bradford Bingel ("Bing") 
ITM3 California 
b...@itm3.com (email) 
925-260-6394 (mobile) 

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Re: SRM approval - license

[Anish]

Lee,

Approvers can approve/reject SRM request without a write license.
However, Approver needs a write license if he/she needs to do modify(update
other fields) the record.

Regards,
Anish

On Tue, Jan 13, 2009 at 12:33 PM, lee  wrote:

> Hi,
>
>
>
> I have customized the SRM approval form in that it is a copy of the
> existing SRM approval form but with added fields for the questions
> from SRM to be pushed to it.
>
>
>
> Anyway, I have an issue with non licensed users approving requests.
>
> It says that the approval status and individual/group fields cannot be
> accessed due to no write license.
>
>
>
> Now the approver is just an end user with no license but needs to
> approve the request.
>
> The submitter mode is locked.
>
>
>
> Does the approver need to have a floating license in order to approve
> requests?
>
>
>
> I haven't noted the out of the box approvals yet (I need to change the
> workflow to point to the old way for SRM but don't have the time)
>
>
>
> Any ideas?
>
>
>
> Thanks
>
>
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JOB: Contract, Crystal Reports Developer for Remedy- Chicago

[Melissa Wish]

If you are interested in the position below, please email your resume to
mw...@columnit.com. Only appropriate candidates will be contacted. 

 

Additional Information

* Applicants with recommendations are preferred. 

* Referrals through network preferred. 

* Local candidates only, no relocation (Greater Chicago Area). 

* No recruiters please 

 

Contract 

Experience: Mid-Senior level 

Job Code: CR1-13-09 

 

Company Description

Column Technologies is a global provider of infrastructure management and
business intelligence solutions that help organizations better manage their
internal and external services. We provide infrastructure and customer
support applications, application development, consulting, managed services,
and training.

 

Job Description

Column is looking for Crystal Reports Developer to create, support, and
enhance Crystal Reports for the Remedy application. The team is responsible
for developing reporting solutions that support the Remedy application for
the Worldwide Technology business unit. He/She must have expertise in
different business areas and application wide analysis and will be required
to perform feasibility analysis, scope report requirements, recommend
alternative solutions, and prioritize deliverables.

 

Skills

* 3-5+ years of Crystal Reports (v9 and XI) development experience 

* Database structure, data mining, and data analysis experience 

* Ability to effectively translate business requirements into
Crystal reports 

* Experience acting as lead report developer on application
implementations 

* Working knowledge of the Software Development Lifecycle (SDLC) and
ITIL processes 

* Working knowledge of Remedy applications (Change, Incident, CMDS,
Problem) 

* Well organized, works effectively with minimal direction, able to
work with various technical teams and business partners of all levels 

* Ability to manage several projects and/or development requests at
once 

* Excellent written, verbal, and interpersonal skills 

* Well organized, works effectively with minimal direction and has
the capacity to multitask 

* Remedy 6.3 and 7 report development experience a plus

 

 

Melissa Wish 
Corporate Recruiter 
Column Technologies, Inc. 
Home Office: 718-399-2136 
Cell/Evenings: 917-748-7104 
E-Fax: 646-349-3799 
Email:   mw...@columnit.com 
  www.columnit.com 

BMC Elite Solution Partner

BMC BSM Certified Partner

BMC Americas & Worldwide Top Solution Provider, 2007

VARBusiness- North America's Largest 500 IT Solution Providers, 2007

 


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Re: vendor form ARSYS.ARDBC.LDAP and use Logical "Not"

[Joe DeSouza]

You do get free ldap browsers so you could try downloading one of them for free 
for a one time use.. Construct that URL with the logical not (!) on that 
browser, and check the results..

Joe





From: Andrey 
To: arslist@ARSLIST.ORG
Sent: Wednesday, January 14, 2009 3:48:59 AM
Subject: Re: vendor form ARSYS.ARDBC.LDAP and use Logical "Not"

I want to reduce the number of returned records from the LDAP server (Microsoft 
AD)

When I use - LDAP URL
ldap://zzz.loc/DC=zzz,DC=loc??sub?(objectclass=user)
I get the correct entries in the vendor form.

When I use a logical "Not" - I get the error "plugin timeout error"

2009/1/13 Joe DeSouza :
> **
> ! is the logical NOT in ldap url's so you are on the right track there..
> What happens when you use that? Have you tried it with specifying the ldap
> port within the URL? I forget the syntax for that but I think its immediatly
> after the server name: followed by the rest of your string.
>
> Joe
>

-- 
Andrey Deynega




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Re: ARS 7.1 Licenses and Database Log Shipping

[Lyle Taylor]

If you're using AIE, it references specific instances of the AIE service, so 
any jobs you have will need to be updated on your backup server as well.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Danny Kellett
Sent: Wednesday, January 14, 2009 3:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.1 Licenses and Database Log Shipping

**
There are other "hard coded" references to think about too. Such as the CAI 
registry form

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: 14 January 2009 21:58
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.1 Licenses and Database Log Shipping

**
Thanks.  That is a simple solution and will eliminate some of the work.

Out of curiosity, how about dealing with hard-coded server references in ITSM?  
There are a few places that reference the web server, and I just run some SQL I 
built to modify those, but is there a "better" way that BMC recommends?

Thanks again,

Shawn Pierson

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Wednesday, January 14, 2009 3:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.1 Licenses and Database Log Shipping

**
Store both the HBU and production licenses in the DB simultaneously.  AR System 
is smart enough to ignore server licenses that do not match the current HostID. 
 So the HBU license would be ignored in production - and the production license 
would be ignored when the HBU comes online.

All the other licenses (user, app, license add-ons) are not linked to the 
hostid and thus would operate properly either in production or on the HBU 
system - which ever one is running.

So the bottom line is, this isn't an issue.


-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Wednesday, January 14, 2009 1:17 PM
To: arslist@ARSLIST.ORG
Subject: ARS 7.1 Licenses and Database Log Shipping
**
The questions about upgrading to ARS 7.1 lately have gotten me thinking about 
something.

For our disaster recovery solution, we have a failover server sitting in 
another city, with a different server name, etc.  We use log shipping in SQL 
Server 2005 to keep the two databases synchronized.  In the event of an 
emergency, we have the DBAs mark the normal production database as read only, 
and we open up the disaster recover database, and we proceed from there.

Since ARS 7.1 stores the license keys in the database, how would I prevent this 
from being overwritten?  How would I keep my DR copies of the licenses on the 
server if the database is overwritten constantly?  Or is this not an issue in 
7.1 since it sounds like you can temporarily create licenses on the fly anyway?

Thanks,

Shawn Pierson
Remedy Developer | Southern Union
5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226



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Re: ARS 7.1 Licenses and Database Log Shipping

[Danny Kellett]

There are other "hard coded" references to think about too. Such as the CAI
registry form

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: 14 January 2009 21:58
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.1 Licenses and Database Log Shipping

 

** 

Thanks.  That is a simple solution and will eliminate some of the work.

 

Out of curiosity, how about dealing with hard-coded server references in
ITSM?  There are a few places that reference the web server, and I just run
some SQL I built to modify those, but is there a "better" way that BMC
recommends?

 

Thanks again,

 

Shawn Pierson

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Wednesday, January 14, 2009 3:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.1 Licenses and Database Log Shipping

 

** 

Store both the HBU and production licenses in the DB simultaneously.  AR
System is smart enough to ignore server licenses that do not match the
current HostID.  So the HBU license would be ignored in production - and the
production license would be ignored when the HBU comes online.

 

All the other licenses (user, app, license add-ons) are not linked to the
hostid and thus would operate properly either in production or on the HBU
system - which ever one is running.

 

So the bottom line is, this isn't an issue.

 

 

-David J. Easter

Sr. Product Manager, Solution Strategy and Development

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Wednesday, January 14, 2009 1:17 PM
To: arslist@ARSLIST.ORG
Subject: ARS 7.1 Licenses and Database Log Shipping

** 

The questions about upgrading to ARS 7.1 lately have gotten me thinking
about something.

 

For our disaster recovery solution, we have a failover server sitting in
another city, with a different server name, etc.  We use log shipping in SQL
Server 2005 to keep the two databases synchronized.  In the event of an
emergency, we have the DBAs mark the normal production database as read
only, and we open up the disaster recover database, and we proceed from
there.

 

Since ARS 7.1 stores the license keys in the database, how would I prevent
this from being overwritten?  How would I keep my DR copies of the licenses
on the server if the database is overwritten constantly?  Or is this not an
issue in 7.1 since it sounds like you can temporarily create licenses on the
fly anyway?

 

Thanks,

 

Shawn Pierson 

Remedy Developer | Southern Union

5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226

 

 

 

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Re: General Question: Uses for the Global Fields in ARS

[Danny Kellett]

I have modified the modules within ITSM 7 to put the application and user
preferences within global fields rather than get the values everytime you
open an incident etc. This was impacting performance issues over a WAN. So
now those values are gathered when opening the consoles and not everytime
you open an incident.

 

Kind regards

Danny

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Arner, Todd
Sent: 14 January 2009 21:42
To: arslist@ARSLIST.ORG
Subject: General Question: Uses for the Global Fields in ARS

 

** 

I am curious how others are using the regular and windows-scoped global
fields.  I understand how they work, but I am not seeing a use for them.
So, I am wondering if others can share how they use them.

Thanks, 
Todd Arner 
Great Lakes 
Madison, WI 

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Re: ARS 7.1 Licenses and Database Log Shipping

[Pierson, Shawn]

Thanks.  That is a simple solution and will eliminate some of the work.

Out of curiosity, how about dealing with hard-coded server references in ITSM?  
There are a few places that reference the web server, and I just run some SQL I 
built to modify those, but is there a "better" way that BMC recommends?

Thanks again,

Shawn Pierson

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Wednesday, January 14, 2009 3:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.1 Licenses and Database Log Shipping

**
Store both the HBU and production licenses in the DB simultaneously.  AR System 
is smart enough to ignore server licenses that do not match the current HostID. 
 So the HBU license would be ignored in production - and the production license 
would be ignored when the HBU comes online.

All the other licenses (user, app, license add-ons) are not linked to the 
hostid and thus would operate properly either in production or on the HBU 
system - which ever one is running.

So the bottom line is, this isn't an issue.


-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Wednesday, January 14, 2009 1:17 PM
To: arslist@ARSLIST.ORG
Subject: ARS 7.1 Licenses and Database Log Shipping
**
The questions about upgrading to ARS 7.1 lately have gotten me thinking about 
something.

For our disaster recovery solution, we have a failover server sitting in 
another city, with a different server name, etc.  We use log shipping in SQL 
Server 2005 to keep the two databases synchronized.  In the event of an 
emergency, we have the DBAs mark the normal production database as read only, 
and we open up the disaster recover database, and we proceed from there.

Since ARS 7.1 stores the license keys in the database, how would I prevent this 
from being overwritten?  How would I keep my DR copies of the licenses on the 
server if the database is overwritten constantly?  Or is this not an issue in 
7.1 since it sounds like you can temporarily create licenses on the fly anyway?

Thanks,

Shawn Pierson
Remedy Developer | Southern Union
5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226



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Re: General Question: Uses for the Global Fields in ARS

[Matt Worsdell]

You could:

1.Use it to set a value in a field used by a dialog, as opposed to passing
it through open window action.
2.Set a welcome "Full Name" field to use throughout an application.

Just two very simple uses.

> I am curious how others are using the regular and windows-scoped global
> fields.  I understand how they work, but I am not seeing a use for them.
> So, I am wondering if others can share how they use them.
>
> Thanks,
> Todd Arner
> Great Lakes
> Madison, WI
>
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General Question: Uses for the Global Fields in ARS

[Arner, Todd]

I am curious how others are using the regular and windows-scoped global
fields.  I understand how they work, but I am not seeing a use for them.
So, I am wondering if others can share how they use them.

Thanks,
Todd Arner
Great Lakes
Madison, WI 

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Re: ARS 7.1 Licenses and Database Log Shipping

[Easter, David]

Store both the HBU and production licenses in the DB simultaneously.  AR
System is smart enough to ignore server licenses that do not match the
current HostID.  So the HBU license would be ignored in production - and
the production license would be ignored when the HBU comes online.
 
All the other licenses (user, app, license add-ons) are not linked to
the hostid and thus would operate properly either in production or on
the HBU system - which ever one is running.
 
So the bottom line is, this isn't an issue.
 
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 


From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Wednesday, January 14, 2009 1:17 PM
To: arslist@ARSLIST.ORG
Subject: ARS 7.1 Licenses and Database Log Shipping


** 
The questions about upgrading to ARS 7.1 lately have gotten me thinking
about something.
 
For our disaster recovery solution, we have a failover server sitting in
another city, with a different server name, etc.  We use log shipping in
SQL Server 2005 to keep the two databases synchronized.  In the event of
an emergency, we have the DBAs mark the normal production database as
read only, and we open up the disaster recover database, and we proceed
from there.
 
Since ARS 7.1 stores the license keys in the database, how would I
prevent this from being overwritten?  How would I keep my DR copies of
the licenses on the server if the database is overwritten constantly?
Or is this not an issue in 7.1 since it sounds like you can temporarily
create licenses on the fly anyway?
 
Thanks,
 
Shawn Pierson 
Remedy Developer | Southern Union
5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226
 
 
 
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Re: ARS 7.1 Licenses and Database Log Shipping

[strauss]

It is the same as restoring a production db to development - the only license 
that matters (on 7.1) is the AR server license.  Export that license to file on 
the replica server before you start shipping it copies of the production 
server.  When you start ARS against the replica the first time it will behave 
as unlicensed (the license key from production will be invalid for the replica 
server).  Go in to the License Management interface and delete the existing AR 
Server license, then import the correct one for that machine.  Restart the AR 
server service and it should now come up fully licensed.

I have not tried Lyle's solution, but I am only working between production and 
development when refreshing development.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Wednesday, January 14, 2009 3:17 PM
To: arslist@ARSLIST.ORG
Subject: ARS 7.1 Licenses and Database Log Shipping

**
The questions about upgrading to ARS 7.1 lately have gotten me thinking about 
something.

For our disaster recovery solution, we have a failover server sitting in 
another city, with a different server name, etc.  We use log shipping in SQL 
Server 2005 to keep the two databases synchronized.  In the event of an 
emergency, we have the DBAs mark the normal production database as read only, 
and we open up the disaster recover database, and we proceed from there.

Since ARS 7.1 stores the license keys in the database, how would I prevent this 
from being overwritten?  How would I keep my DR copies of the licenses on the 
server if the database is overwritten constantly?  Or is this not an issue in 
7.1 since it sounds like you can temporarily create licenses on the fly anyway?

Thanks,

Shawn Pierson
Remedy Developer | Southern Union
5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226



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Re: ARS 7.1 Licenses and Database Log Shipping

[Lyle Taylor]

I think you can add your license(s) for your backup server to your primary 
server.  It will warn you that the license you're adding is not for the current 
server, but you can ignore that, since you know that it will apply to the 
backup server.  When the backup server comes up on your backup database, it 
should recognize its license and operate normally.  We added licenses for other 
servers in a server group in this manner, and it worked fine.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Wednesday, January 14, 2009 2:17 PM
To: arslist@ARSLIST.ORG
Subject: ARS 7.1 Licenses and Database Log Shipping

**
The questions about upgrading to ARS 7.1 lately have gotten me thinking about 
something.

For our disaster recovery solution, we have a failover server sitting in 
another city, with a different server name, etc.  We use log shipping in SQL 
Server 2005 to keep the two databases synchronized.  In the event of an 
emergency, we have the DBAs mark the normal production database as read only, 
and we open up the disaster recover database, and we proceed from there.

Since ARS 7.1 stores the license keys in the database, how would I prevent this 
from being overwritten?  How would I keep my DR copies of the licenses on the 
server if the database is overwritten constantly?  Or is this not an issue in 
7.1 since it sounds like you can temporarily create licenses on the fly anyway?

Thanks,

Shawn Pierson
Remedy Developer | Southern Union
5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226



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and may contain confidential and privileged information. Any unauthorized 
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ARS 7.1 Licenses and Database Log Shipping

[Pierson, Shawn]

The questions about upgrading to ARS 7.1 lately have gotten me thinking about 
something.

For our disaster recovery solution, we have a failover server sitting in 
another city, with a different server name, etc.  We use log shipping in SQL 
Server 2005 to keep the two databases synchronized.  In the event of an 
emergency, we have the DBAs mark the normal production database as read only, 
and we open up the disaster recover database, and we proceed from there.

Since ARS 7.1 stores the license keys in the database, how would I prevent this 
from being overwritten?  How would I keep my DR copies of the licenses on the 
server if the database is overwritten constantly?  Or is this not an issue in 
7.1 since it sounds like you can temporarily create licenses on the fly anyway?

Thanks,

Shawn Pierson
Remedy Developer | Southern Union
5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226




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Re: Objects in Admin Tool off the Screen

[Dwayne Martin]

I had a similar problem.  My Active Link Guides would appear a full panel to 
the left of the Server Window.  

I don't see anything in "ar.ini" that looks like Active Link Guide.  But there 
was a line that says:

FrameWnd=-1174 152 960 710 1

I changed the "1174" to "174" and now my guides appear in front of the Server 
Window.

Thanks, Fred, for the good advice.

Dwayne Martin
James Madison University



 Original message 
>Date: Wed, 14 Jan 2009 10:13:53 -0600
>From: "Grooms, Frederick W"   
>Subject: Re: Objects in Admin Tool off the Screen  
>To: arslist@ARSLIST.ORG
>
>I believe the window positions for the Admin tool are stored in the ar.ini 
>file.  Look in a section called [Admin-WinPositions]
>
>Fred
>
>
>From: Action Request System discussion list(ARSList) 
>[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
>Sent: Wednesday, January 14, 2009 10:09 AM
>To: arslist@ARSLIST.ORG
>Subject: Re: Objects in Admin Tool off the Screen
>
>Its probably your font size on your windows settings that should be Small 
>fonts set to 96 dpi.
> 
>Joe
>
>
>From: "Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE" 
>To: arslist@ARSLIST.ORG
>Sent: Wednesday, January 14, 2009 10:53:30 AM
>Subject: Objects in Admin Tool off the Screen
>
>Help.
> 
>I've had this happen before and I've fixed it before but, of course, I can't 
>remember how.
> 
>Somehow my Admin tool got set where whenever you double click a server object 
>(AL, filter, etc.), the object's property window is somewhere way off the 
>screen and the vertical and horizontal scrollbars are super long. So you can't 
>see the object. Somehow you can reset the tool so that the default window 
>coordinates are, like, 50, 50.
> 
>Anyone know?
> 
>Thanks,
>Norm
>
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6.3 patch 25 API question

[William Rentfrow]

We have a few Remedy systems we work with here.
 
One is an older system that was on 6.0x.  It is being replaced within
the year but for a few reasons we needed to upgrade it to 6.3 patch 25.
It is running on Solaris.
 
Since the upgrade some previously fine code is quite slow -  but no code
changes were made.  One item in particular is quite slow.  There is an
AL "Set Fields" action doing a lookup to a join form. This AL has the
option of "If Multiple requests match/Use first matching request".
 
In the client side API log I can  see the API fetching and returning all
of the entries that match the query (+GLE and -GLE X the number of
entries) - not just the first one.  This whole process takes about a
minute - but the first fetch only takes < 1 second.
 
What's up with that?  Isn't "Use first matching request" supposed to
only fetch one record?
 
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
701-306-6157 C
 

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Job: Multiple Kforce Openings - Contract / Contract to Hire / Permanent / Nationwide

[Kitchen, Joshua T]

Remedy is booming again the slowdown is over.  To help everyone see what
I have going on I am compiling all into this email.  
 
Table of Contents:

1.  Remedy Developer / US Citizen - EAD - Green Card - H1-B /
Menomonee Falls / 18 Month Contract / Onsite 
2.  Remedy Developer / US Citizen / Bethesda, MD / 6 Months / Onsite

3.  Remedy Developer / US Citizen - Clearance/Clearable / Sierra
Vista, AZ / 3 Month Contract to Hire / Onsite 
4.  Remedy Jr Admin / US Citizen - Clearance / Falls Church, VA / 3
Month Contract to Hire / Onsite 
5.  Remedy Lead Admin / US Citizen / Westchester, NY / 6 Month
Contract to Hire / Onsite 
6.  Remedy Project Manager / US Citizen / Germantown, MD / 6 Month
Contract to Hire / Onsite

___
1
**Deadline for me to submit Candidates on this requirement only is
01/14/09 at 6:00 PM EST**
Job:   Remedy Developer / US Citizen - EAD - Green Card - H1-B /
Menomonee Falls / 18 Month Contract / Onsite
 
Location:  Menomonee, WI
 
Duration:  18 Month Contract
 
Work Authorization:  US Citizen/Green Card/TN-Visa/EAD/H1-B  
 
Description of Client/Industry: 

Our Client is a Retail Giant, Fortune 500 Company, and Publicly
Traded on the NASDAQ.  Established in 1962, our client continues to leap
into the future of retailing as America's fastest-growing department
store.

Description of Responsibilities:  

Ideally has done extensive configuration changes to ITSM.
Experience with the Action Request System and CMDB. Would be helpful if
had experience doing upgrades to the above systems. Looking to upgrade
to version 7.5 in all three (from version 7.1).  

 ___
2
Job:   Remedy Developer / US Citizen / Bethesda, MD / 6 Months / Onsite
 
Location:  Bethesda, MD
 
Duration:  6 Month Contract or Contract to Hire
 
Work Authorization:  US Citizen
 
Description of Client/Industry: 

Federal Government Integrator

Description of Responsibilities:  

Custom Enterprise level Remedy applications and will include
requirements gathering, creation and adherence to project, deployment
and test plans, user acceptance testing and training and design
documentation. 

The developed applications will be accessible both through
Remedy clients as well as the MID-TIER component. 

Applications will be developed on 6.3 and 7.x Remedy Action
Request System (ARS) based in a hybrid environment composed of Microsoft
Windows and Sun Solaris platforms for a customer base that uses Windows,
Macintosh, and Linux client operating systems. Supporting infrastructure
includes both MS SQL Server 2000, 2005 and Oracle 10g Relational
Databases and Windows based MID-TIER infrastructure. 

___
3


 

Job:   Remedy Developer / US Citizen - Clearance/Clearable / Sierra
Vista, AZ / 3 Month Contract to Hire / Onsite

 
Location:  Sierra Visa, AZ
 
Duration:  3 Month Contract to Hire
 
Work Authorization:  US Citizen

*   
US Citizen Clearable Secret Clearance
*   
Gov Client
*   
 4 yr degree in IT/ CS / or EE required 
*   
Years of Experience: 5 to 7 Years
*   
Our Client has over 2000 Employees in 100 Worldwide Locations
and is a ISO 9001:2000 Certified 

___

4

Job:   Remedy Jr Admin / US Citizen - Clearance / Falls Church, VA / 6
Month Contract to Hire / Onsite

 
Location:  Falls Church, VA
 
Duration:  6 Month Contract to Hire
 
Work Authorization:  US Citizen
 

*   Provide Tier 2/3 application troubleshooting, problem-solving,
and support for Consular Affairs (Department of State) Remedy
applications (Help Desk and custom applications) and knowledgebase
tools, including web-based call tracking services. 
*   Provide Tier 2 server troubleshooting and routine maintenance 
*   Perform Remedy administration, including user account
maintenance, group memberships, notifications, CTIs. 
*   Create and update tickets in Remedy. 
*   Monitor ticket workload and actively pursue and coordinate
resolution. 

___

5

Job:   Remedy Lead Admin / US Citizen / Westchester, NY / 6 Month
Contract to Hire / Onsite
  

Location:  Westchester, NY

 
Duration:  Permanent
 
Work Authorization:  US Citizen
 
Westchester, NY. Description: Serve as the Lead REMEDY ITSM Systems
Administrator working within the IT department of a Consumer Goods firm
located in Westchester County New York responsible for the systems
administration of REMEDY 7.x ITSM suite of applications (Incident,
Change, Problem, Asset Management). Knowledge of REMEDY 2.x CMDB and
ITSM 7.x Asset Management. Administration (creation, modification, and
archival) of company, support group, location, workflow, and user data.
Resolution of data discrepanci

Re: Upgrade to 7.1 and licenses

[Joe DeSouza]

To come to think of it thats exactly correct.

The only place we had to purge was where we moved from Windows to Linux.

We ddin't have to purge on our existing unix servers after an upgrade.

Joe




From: "Grooms, Frederick W" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, January 14, 2009 2:04:58 PM
Subject: Re: Upgrade to 7.1 and licenses

When we upgraded from 6.3.0 to 7.1.0 we did not do any purge and the licenses 
were imported automatically as part of the upgrade (ar_install) script


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Wednesday, January 14, 2009 12:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrade to 7.1 and licenses

Joe,

Is the format really different? We have upgraded a couple of non-production 
servers to 7.1 and did not purge licenses beforehand. When looking at the 
license information after the upgrade the only license that had a key was the 
server. All other entries just had quantities. I did not purge the licenses 
because there was no change of hardware. I assume that Remedy took the data in 
the license file and made entries in the license form. Is my thinking incorrect?

Thanks,

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW
Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM 


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Wednesday, January 14, 2009 12:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrade to 7.1 and licenses

7.1 license format is different from 7.0 so yes a purge is in order while 
considering an upgrade from 7.0 to 7.1.
 
Joe


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
To: arslist@ARSLIST.ORG
Sent: Wednesday, January 14, 2009 1:27:47 PM
Subject: Upgrade to 7.1 and licenses

ARS 7.01 patch 4
Oracle 10g
HPUnix
 
When upgrading from 7.0.1 to 7.1 is it necessary to purge the licenses on the 
server before you begin the upgrade? If this is done, will the upgrade pick up 
the correct information for the all the licenses on the server?
 
Thanks,
 
Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW
Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM




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Re: Upgrade to 7.1 and licenses

[Grooms, Frederick W]

When we upgraded from 6.3.0 to 7.1.0 we did not do any purge and the licenses 
were imported automatically as part of the upgrade (ar_install) script


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Wednesday, January 14, 2009 12:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrade to 7.1 and licenses

Joe,

Is the format really different? We have upgraded a couple of non-production 
servers to 7.1 and did not purge licenses beforehand. When looking at the 
license information after the upgrade the only license that had a key was the 
server. All other entries just had quantities. I did not purge the licenses 
because there was no change of hardware. I assume that Remedy took the data in 
the license file and made entries in the license form. Is my thinking incorrect?

Thanks,

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW
Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM 


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Wednesday, January 14, 2009 12:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrade to 7.1 and licenses

7.1 license format is different from 7.0 so yes a purge is in order while 
considering an upgrade from 7.0 to 7.1.
 
Joe


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
To: arslist@ARSLIST.ORG
Sent: Wednesday, January 14, 2009 1:27:47 PM
Subject: Upgrade to 7.1 and licenses

ARS 7.01 patch 4
Oracle 10g
HPUnix
 
When upgrading from 7.0.1 to 7.1 is it necessary to purge the licenses on the 
server before you begin the upgrade? If this is done, will the upgrade pick up 
the correct information for the all the licenses on the server?
 
Thanks,
 
Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW
Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM

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Re: Upgrade to 7.1 and licenses

[Nall, Roger]

David,

 

Thank you for the clarification. That was my original thought.

 

Regards,

 

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW

Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Wednesday, January 14, 2009 1:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrade to 7.1 and licenses

 

Actually, the answer is no.  Licenses are automatically converted as
part of the upgrade process.  If multiple user licenses exist, they're
all merged together into one total count (i.e. if you have licenses for
10, 15, 10, and 20 floating users, the upgrade would create an entry for
55 floating users).

 

You can also import licenses from 7.x or 6.x and the system will convert
them to the new license structure.  More info is in the Configuring
Guide.

 

 

-David J. Easter

Sr. Product Manager, Solution Strategy and Development

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.

 

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Wednesday, January 14, 2009 10:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrade to 7.1 and licenses

** 

7.1 license format is different from 7.0 so yes a purge is in order
while considering an upgrade from 7.0 to 7.1.

 

Joe

 



From: "Nall, Roger" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, January 14, 2009 1:27:47 PM
Subject: Upgrade to 7.1 and licenses

** 

ARS 7.01 patch 4

Oracle 10g

HPUnix

 

When upgrading from 7.0.1 to 7.1 is it necessary to purge the licenses
on the server before you begin the upgrade? If this is done, will the
upgrade pick up the correct information for the all the licenses on the
server?

 

Thanks,

 

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW

Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM


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Re: Upgrade to 7.1 and licenses

[Easter, David]

Actually, the answer is no.  Licenses are automatically converted as
part of the upgrade process.  If multiple user licenses exist, they're
all merged together into one total count (i.e. if you have licenses for
10, 15, 10, and 20 floating users, the upgrade would create an entry for
55 floating users).
 
You can also import licenses from 7.x or 6.x and the system will convert
them to the new license structure.  More info is in the Configuring
Guide.
 
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Wednesday, January 14, 2009 10:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrade to 7.1 and licenses


** 
7.1 license format is different from 7.0 so yes a purge is in order
while considering an upgrade from 7.0 to 7.1.
 
Joe



From: "Nall, Roger" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, January 14, 2009 1:27:47 PM
Subject: Upgrade to 7.1 and licenses

** 

ARS 7.01 patch 4

Oracle 10g

HPUnix

 

When upgrading from 7.0.1 to 7.1 is it necessary to purge the licenses
on the server before you begin the upgrade? If this is done, will the
upgrade pick up the correct information for the all the licenses on the
server?

 

Thanks,

 

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW

Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM


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Re: Upgrade to 7.1 and licenses

[Nall, Roger]

Joe,

 

Is the format really different? We have upgraded a couple of
non-production servers to 7.1 and did not purge licenses beforehand.
When looking at the license information after the upgrade the only
license that had a key was the server. All other entries just had
quantities. I did not purge the licenses because there was no change of
hardware. I assume that Remedy took the data in the license file and
made entries in the license form. Is my thinking incorrect?

 

Thanks,

 

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW

Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Wednesday, January 14, 2009 12:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrade to 7.1 and licenses

 

7.1 license format is different from 7.0 so yes a purge is in order
while considering an upgrade from 7.0 to 7.1.

 

Joe

 



From: "Nall, Roger" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, January 14, 2009 1:27:47 PM
Subject: Upgrade to 7.1 and licenses

** 

ARS 7.01 patch 4

Oracle 10g

HPUnix

 

When upgrading from 7.0.1 to 7.1 is it necessary to purge the licenses
on the server before you begin the upgrade? If this is done, will the
upgrade pick up the correct information for the all the licenses on the
server?

 

Thanks,

 

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW

Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM

 

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AW: Upgrade to 7.1 and licenses

[Conny Martin]

I've recently done some upgrades from 6.3 to 7.1
 
7.1 stores licenses in the database instead of operating system files.
With 7.1 comes some new forms bundled within a deployable application
("AR System Administration Console"). There is a form where you can
manage your licenses. You must import the arsystem.lic file from your
previous version using the new "Add or Remove Licenses" form. 
 
HTH
 
Kind Regards Conny



Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von Nall, Roger
Gesendet: Mittwoch, 14. Januar 2009 19:28
An: arslist@ARSLIST.ORG
Betreff: Upgrade to 7.1 and licenses
Wichtigkeit: Hoch


** 

ARS 7.01 patch 4

Oracle 10g

HPUnix

 

When upgrading from 7.0.1 to 7.1 is it necessary to purge the licenses
on the server before you begin the upgrade? If this is done, will the
upgrade pick up the correct information for the all the licenses on the
server?

 

Thanks,

 

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW

Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM 

 

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Upcoming Changes to Electronic Product Distribution - Please Read

[Benedetto Cantatore]

As a user of BMC Software's Electronic Product Distribution (EPD) site,
you should be aware of a few upcoming changes that will enhance your use
of the site. Beginning Jan. 19, 2009, we are implementing the following
changes: >"My Favorite Downloads" will be replaced by "My Entitled
Products">"My Entitled Products" will now be displayed based on the
support IDs associated with your support profile>Product trials can be
requested by selecting the "Request Trial" button 
So if I'm reading this correctly, I no longer have to look at pages of
products I don't own to get to stuff I actually care about.  If that's
the case this is great change, was a bit annoying sometimes hunting down
docs/downloads.
 
Ben Cantatore
Remedy Manager
(914) 457-6209
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701

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Re: Upgrade to 7.1 and licenses

[Joe DeSouza]

7.1 license format is different from 7.0 so yes a purge is in order while 
considering an upgrade from 7.0 to 7.1.

Joe




From: "Nall, Roger" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, January 14, 2009 1:27:47 PM
Subject: Upgrade to 7.1 and licenses

** 
ARS 7.01 patch 4
Oracle 10g
HPUnix
 
When upgrading from 7.0.1 to 7.1 is it necessary to purge the licenses on the 
server before you begin the upgrade? If this is done, will the upgrade pick up 
the correct information for the all the licenses on the server?
 
Thanks,
 
Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW
Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM




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Upgrade to 7.1 and licenses

[Nall, Roger]

ARS 7.01 patch 4

Oracle 10g

HPUnix

 

When upgrading from 7.0.1 to 7.1 is it necessary to purge the licenses
on the server before you begin the upgrade? If this is done, will the
upgrade pick up the correct information for the all the licenses on the
server?

 

Thanks,

 

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW

Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM 

 


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Re: Single Sign-on...

[Easter, David]

Sample code is provided "as is" without warranty.  However, if an issue
is found with a supported portion of AR System (the AREA plug-in server,
Mid-Tier, DLL integration with Remedy User, etc.) while using the sample
code - and the issue can be isolated from the sample code or customer
generated code - then, of course, BMC Support would treat the issue as a
supported one.  As has been the tradition in Support, most Support
technicians will also attempt to provide best effort in answering
questions or helping customers with issues even if not officially
supported.
 
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 


From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Danny Kellett
Sent: Wednesday, January 14, 2009 9:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Single Sign-on...


** 

David,

 

What is the BMC Support standpoint if a customer uses the sample code
from the support site and has issues with it? E.g. compiling, crashes
the arplugin server etc?

 

Thanks

Danny

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: 14 January 2009 17:31
To: arslist@ARSLIST.ORG
Subject: Re: Single Sign-on...

 

** 

The ability to integrate with SSO through either the WUT or the Mid-Tier
was provided as part of AR System 7.0.01 back in 2006.  This capability
is still supported an the white paper provides additional information to
individuals wishing to take advantage of the interface.

 

I'm not sure what your question is asking, but the interface continues
to be supported.  No major changes have been made to the interfaces
since AR System 7.0.01.

 

 

-David J. Easter

Sr. Product Manager, Solution Strategy and Development

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of patrick zandi
Sent: Tuesday, January 13, 2009 5:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Single Sign-on...

** 

Dave, 

Are you saying BMC is starting to provide additional support for this
application? 

Are there any updates? to the code ?

On Tue, Jan 13, 2009 at 4:42 PM, Easter, David 
wrote:

** 

There is also a white paper available on BMC Support Central on how to
integrate an SSO solution with AR System.

 

16-Oct-2006

Integrating BMC Remedy Action Request System
with Single Sign-On (SSO) and Other Client-Side Login Intercept
Technologies

PDF
  

 

 

-David J. Easter

Sr. Product Manager, Solution Strategy and Development

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Richard Copits
Sent: Tuesday, January 13, 2009 12:44 PM
To: arslist@ARSLIST.ORG
Subject: Single Sign-on...

** 

Has anyone implemented a single signon in a 7.1 system and XP clients?
How difficult is it? Any information on

how to proceed would be appreciated... Thanks!

 

 

 

"The fact that someone owns a hammer and a saw doesn't make them a
carpenter" 

 


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Re: Single Sign-on...

[Danny Kellett]

David,

 

What is the BMC Support standpoint if a customer uses the sample code from
the support site and has issues with it? E.g. compiling, crashes the
arplugin server etc?

 

Thanks

Danny

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: 14 January 2009 17:31
To: arslist@ARSLIST.ORG
Subject: Re: Single Sign-on...

 

** 

The ability to integrate with SSO through either the WUT or the Mid-Tier was
provided as part of AR System 7.0.01 back in 2006.  This capability is still
supported an the white paper provides additional information to individuals
wishing to take advantage of the interface.

 

I'm not sure what your question is asking, but the interface continues to be
supported.  No major changes have been made to the interfaces since AR
System 7.0.01.

 

 

-David J. Easter

Sr. Product Manager, Solution Strategy and Development

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of patrick zandi
Sent: Tuesday, January 13, 2009 5:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Single Sign-on...

** 

Dave, 

Are you saying BMC is starting to provide additional support for this
application? 

Are there any updates? to the code ?

On Tue, Jan 13, 2009 at 4:42 PM, Easter, David  wrote:

** 

There is also a white paper available on BMC Support Central on how to
integrate an SSO solution with AR System.

 


16-Oct-2006

Integrating BMC Remedy Action Request System with
Single Sign-On (SSO) and Other Client-Side Login Intercept Technologies

PDF
  

 

 

-David J. Easter

Sr. Product Manager, Solution Strategy and Development

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Richard Copits
Sent: Tuesday, January 13, 2009 12:44 PM
To: arslist@ARSLIST.ORG
Subject: Single Sign-on...

** 

Has anyone implemented a single signon in a 7.1 system and XP clients? How
difficult is it? Any information on

how to proceed would be appreciated... Thanks!

 

 

 

"The fact that someone owns a hammer and a saw doesn't make them a
carpenter" 

 


Portions of this message may be confidential under an exemption to Ohio's
public records law or under a legal privilege. If you have received this
message in error or due to an unauthorized transmission or interception,
please delete all copies from your system without disclosing, copying, or
transmitting this message. __Platinum Sponsor: RMI Solutions ARSlist: "Where
the Answers Are" html___ 

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-- 
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Re: Single Sign-on...

[Easter, David]

The ability to integrate with SSO through either the WUT or the Mid-Tier
was provided as part of AR System 7.0.01 back in 2006.  This capability
is still supported an the white paper provides additional information to
individuals wishing to take advantage of the interface.
 
I'm not sure what your question is asking, but the interface continues
to be supported.  No major changes have been made to the interfaces
since AR System 7.0.01.
 
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of patrick zandi
Sent: Tuesday, January 13, 2009 5:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Single Sign-on...


** 
Dave, 
Are you saying BMC is starting to provide additional support for this
application? 
Are there any updates? to the code ?


On Tue, Jan 13, 2009 at 4:42 PM, Easter, David 
wrote:


** 
There is also a white paper available on BMC Support Central on
how to integrate an SSO solution with AR System.
 

16-Oct-2006 Integrating BMC Remedy Action
Request System with Single Sign-On (SSO) and Other Client-Side Login
Intercept Technologies  PDF
   
 

 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action
expressed in this E-mail do not necessarily reflect those of BMC
Software, Inc.  My voluntary participation in this forum is not intended
to convey a role as a spokesperson, liaison or public relations
representative for BMC Software, Inc.
 


From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Richard Copits
Sent: Tuesday, January 13, 2009 12:44 PM
To: arslist@ARSLIST.ORG
Subject: Single Sign-on...


** 

Has anyone implemented a single signon in a 7.1 system and XP
clients? How difficult is it? Any information on

how to proceed would be appreciated... Thanks!

 

 

 

"The fact that someone owns a hammer and a saw doesn't make them
a carpenter" 

 


Portions of this message may be confidential under an exemption
to Ohio's public records law or under a legal privilege. If you have
received this message in error or due to an unauthorized transmission or
interception, please delete all copies from your system without
disclosing, copying, or transmitting this message. __Platinum Sponsor:
RMI Solutions ARSlist: "Where the Answers Are" html___ 
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Are" html___ 




-- 
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Re: ITSM 7.0.3 - Support Group limit

[Chowdhury, Tauf]

Thanks to both of you for your responses!

 

Tauf Chowdhury 

Analyst, Service Management

Office: 631.858.7765

Mobile:646.483.2779

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, January 14, 2009 11:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.0.3 - Support Group limit

 

** 

In addition, there's no limit as far as AR System is concerned for the
number of people that you can put in a support group, but you may
encounter problems with certain ITSM subsystems.  For example, there's a
design flaw in the Approval engine where it stores a list of everybody
in each support group in a single field on one of its forms, but that
field is only 254 characters long.  Obviously, it will break that if you
have too many people in the group.  If you're not using approval for
that group, that shouldn't be an issue, though.

 

Lyle

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, January 13, 2009 7:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.0.3 - Support Group limit

 

** 

To the best of my knowledge there is no such limit. You might only have
perfornamce problems with too many support groups

 

Joe

 



From: "Chowdhury, Tauf" 
To: arslist@ARSLIST.ORG
Sent: Tuesday, January 13, 2009 5:32:05 PM
Subject: ITSM 7.0.3 - Support Group limit

** 

Hi all,

Does someone know the following:

1.   What is the limit of how many support groups can exist under an
Organization?

2.   What is the limit of how many individuals can be added to a
support group?

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Informatics-Infrastructure

Office: 631.858.7765

Mobile:646.483.2779

 

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html___



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**
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
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for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
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Re: Objects in Admin Tool off the Screen

[Axton]

Select menu option in the admin tool:
Window-> Cascase

Then close the object. Next time you open an object, they will be in the
view.

Axton Grams
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

On Wed, Jan 14, 2009 at 9:53 AM, Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE <
norm.kai...@eglin.af.mil> wrote:

> **
>
> Help.
>
>
>
> I've had this happen before and I've fixed it before but, of course, I
> can't remember how.
>
>
>
> Somehow my Admin tool got set where whenever you double click a server
> object (AL, filter, etc.), the object's property window is somewhere way off
> the screen and the vertical and horizontal scrollbars are super long. So you
> can't see the object. Somehow you can reset the tool so that the default
> window coordinates are, like, 50, 50.
>
>
>
> Anyone know?
>
>
>
> Thanks,
>
> Norm
>  __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
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Re: ITSM 7.0.3 - Support Group limit

[Lyle Taylor]

In addition, there's no limit as far as AR System is concerned for the number 
of people that you can put in a support group, but you may encounter problems 
with certain ITSM subsystems.  For example, there's a design flaw in the 
Approval engine where it stores a list of everybody in each support group in a 
single field on one of its forms, but that field is only 254 characters long.  
Obviously, it will break that if you have too many people in the group.  If 
you're not using approval for that group, that shouldn't be an issue, though.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, January 13, 2009 7:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.0.3 - Support Group limit

**
To the best of my knowledge there is no such limit. You might only have 
perfornamce problems with too many support groups

Joe


From: "Chowdhury, Tauf" 
To: arslist@ARSLIST.ORG
Sent: Tuesday, January 13, 2009 5:32:05 PM
Subject: ITSM 7.0.3 - Support Group limit

**
Hi all,
Does someone know the following:

1.   What is the limit of how many support groups can exist under an 
Organization?

2.   What is the limit of how many individuals can be added to a support 
group?

Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Informatics-Infrastructure
Office: 631.858.7765
Mobile:646.483.2779

__Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___


 NOTICE: This email message is for the sole use of the intended recipient(s) 
and may contain confidential and privileged information. Any unauthorized 
review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
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Re: Report error on web

[Ron Pierce]

Is the arr report attachment in the 'Report' form and is the Report Name 
referenced properly in the workflow/url?
> Date: Tue, 13 Jan 2009 10:34:25 -0500> From: 
> welton.bry...@caretechsolutions.com> Subject: Re: Report error on web> To: 
> arslist@ARSLIST.ORG> > > Not for sure. Both reports were working up untill 
> about month ago. Is this an install from the midtier install or is this 
> componet from Crystal Enterprise? The report is saved in an arr format.> > > 
> > > > From: Action Request System discussion 
> list(ARSList) on behalf o
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Re: Remedy 7 Upgrade Project Plan (with Milestones)

[Drew Shuller]

How responsive is the client when it comes to providing answers to
questions about development or ITSM configuration issues?

It can be very difficult to decide how to solve specific data or
configuration problems, and Remedy/ITSM/ITIL-challenged managers or
political obstructionists in the matrix of decision-makers could
significantly effect time lines. The consulting company may sense this and
may be trying to build that into the schedule. If they don't, they'll
either be on the hook for a lot of additional hours or they will get
bogged down when trying to negotiate changes to the contract.

On the other hand, if the client is efficient then the project should move
normally. You know the client so you can decide which way it would go.

I would be more concerned if the consulting company low-balled the hours
and project cost in an effort to win the contract. Then the project bogs
down while they argue for more dollars to complete the project. Believe it
or not, some people actually do business this way. YMMV

Drew Shuller
Tulsa, OK

>
>
>
> Our large client has an equally large Remedy 7 upgrade planned for later
> this year.  Another consulting firm has been engaged for that planning
> effort and has presented an initial project plan and list of milestones.
> Our services have (so far) been limited to developing project management
> best practices and PM mentoring, but now the client has asked us to
> weigh in on the proposed upgrade plan.  At first glance it appears to
> overly cumbersome, requiring large amounts of additional consulting
> services.  The client has implied they're concerned they are being used
> to shore up that vendor's sagging revenues in today's economy.  We're
> inclined to agree, but promised we would seek out an objective,
> third-party opinion -- namely yours, the ARSlist faithful.
>
> If you're willing please share your project plans (with key milestones),
> suggestions, concerns, and "gotcha's" for a typical Remedy upgrade.
> Ideally we're looking for a list of 10-20 key milestones, with
> prerequisite tasks and any dependencies.
>
> Many thanks in advance!
>
> -- Bing
>
> Bradford Bingel ("Bing")
> ITM3 California
> b...@itm3.com (email)
> 925-260-6394 (mobile)
>

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Re: AW: PERFORM-ACTION-ADD-ATTACHMENT that does not attach!

[Bryan Waters]

This is a know issue/defect.  Try using a Set Fields run process:

 



 

Thanks,

Bryan

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Frex Popo
Sent: Wednesday, January 14, 2009 8:12 AM
To: arslist@ARSLIST.ORG
Subject: Re : AW: PERFORM-ACTION-ADD-ATTACHMENT that does not attach!

 

** 


Thanks.

 

I saw some old email with people having the same issue with set field as well 
and didnt bother trying it :-)

will try and let you know.

Many thanks for all your help

--- En date de : Mer 14.1.09, Conny Martin  a écrit 
:

De: Conny Martin 
Objet: AW: PERFORM-ACTION-ADD-ATTACHMENT that does not attach!
À: arslist@ARSLIST.ORG
Date: Mercredi 14 Janvier 2009, 12h17

we have a similar workflow to add an Attachment and I ever wondered why they
turned off philter-phasing for this filter. Now I know why. 
 
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von Misi Mladoniczky
Gesendet: Mittwoch, 14. Januar 2009 11:51
An: arslist@ARSLIST.ORG
Betreff: Re: PERFORM-ACTION-ADD-ATTACHMENT that does not attach!
 
Hi,
 
Try doing it in a Set-Fields action instead. The problem with Run Process is
that it runs in the wrong Filter Phase.
 
Set-Fields: CURRENT TRANSACTION
  dummyfield = $PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT 103962
"C:\FOTOS\$file_name$.jpg"
 
I have not tried it, but you may change the Filter Phase by adding `! to the
end of the filter name (backquote+exclamationnmark).
 
Best Regards - Misi, RRR AB, http://www.rrr.se
 
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.
 
> Hi everyone,
> Â
> ARS: 7.0.1 Patch04
> OS: Windows 2003 server
> Â
> Here is the command in the filter if action:
> Â
> PERFORM-ACTION-ADD-ATTACHMENT 103962
"C:\FOTOS\$file_name$.jpg"
> Â
> Here an extract from the filter log:
> Â
> Â Checking "CTM_Images_Load_Image"
>
>   
Demo                                 
> Â Â Â Â Â Â Â
> >Â Â Â Â Â Â Â Â  0: Process
>
>   
Demo                                 
> Â Â Â Â Â Â Â
> >Â Â Â Â Â Â Â Â Â Â Â Â Â Â 
PERFORM-ACTION-ADD-ATTACHMENT 103962
> "C:\FOTOS\00109125.jpg"
>
>   
Demo                                 
> Â Â Â Â Â Â Â
> > /* Wed Jan 14 2009 09:51:45.2560 */Â Â Â Â  End of filter
processing
> (phase 3) on CTM_Images - 0008164 Â As you can see the server 
> does not throw any error but the command does not work as no file is 
> attached. Permissions are set correctly in the attachment pool and the 
> attachment field. So I hope this is not a bug and may be something 
> trivial!!
> Â
> Have you had a similar problem before?
> Â
> Thanks in advance
> frex
> 
> 
> 
> 
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
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> --
> This message was scanned by ESVA and is believed to be clean.
> 
> 
 
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<>

Re: Turn off Approval Server

[Begosh, Kevin]

great, thanks a lot.



From: Action Request System discussion list(ARSList) on behalf of Joe DeSouza
Sent: Wed 1/14/2009 11:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Turn off Approval Server


** 
No a single # character is good - anything after that is ignored so it doesn't 
really matter if you put another # symbol or a hundred after that on the same 
line. The important thing is the first character on a new line in the conf file 
should not be a # character if it doesn't have to be commented.
 
Joe




From: "Begosh, Kevin" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, January 14, 2009 10:39:51 AM
Subject: Re: Turn off Approval Server

yeah I was just wondering about that file as well for other things like recon, 
assignment engine etc...  For some reason I remember somewhere that with 
windows you were suppose to put ##.  I could be wrong.



From: Action Request System discussion list(ARSList) on behalf of Joe DeSouza
Sent: Wed 1/14/2009 10:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Turn off Approval Server


** 
Don't you disable it from the ar.conf file??

Joe




From: "Begosh, Kevin" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, January 14, 2009 10:20:22 AM
Subject: Re: Turn off Approval Server

what about armonitor.cfg, same thing just one # or two?



From: Action Request System discussion list(ARSList) on behalf of Axton
Sent: Wed 1/14/2009 10:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: Turn off Approval Server


** It's not a unix shell script; it is interpreted by arserver, so the same 
rules should apply on all operating systems.

Axton Grams
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.


On Wed, Jan 14, 2009 at 8:47 AM, Begosh, Kevin  wrote:


Well I would like to keep it in there so we can bring it back in case we 
ever needed it.  So can I just put a # in front of it or in windows do I have 
to put ##.  I know with UNIX I would put # but I am not 100% sure about windows.

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Re: Objects in Admin Tool off the Screen

[Grooms, Frederick W]

I believe the window positions for the Admin tool are stored in the ar.ini 
file.  Look in a section called [Admin-WinPositions]

Fred


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Wednesday, January 14, 2009 10:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: Objects in Admin Tool off the Screen

Its probably your font size on your windows settings that should be Small fonts 
set to 96 dpi.
 
Joe


From: "Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, January 14, 2009 10:53:30 AM
Subject: Objects in Admin Tool off the Screen

Help.
 
I've had this happen before and I've fixed it before but, of course, I can't 
remember how.
 
Somehow my Admin tool got set where whenever you double click a server object 
(AL, filter, etc.), the object's property window is somewhere way off the 
screen and the vertical and horizontal scrollbars are super long. So you can't 
see the object. Somehow you can reset the tool so that the default window 
coordinates are, like, 50, 50.
 
Anyone know?
 
Thanks,
Norm

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Re: Remedy 7 Upgrade Project Plan (with Milestones)

[Kaïs Albassir]

How big is their implementation (number of users, Incident/month, item 
in the CMDB,... other key figures)?

How many integrations do they have?  With which applications?
Load balancers?
What version do they come from?
Is it an ARS upgrade, or also an ITSM upgrade?
If ITSM upgrade, is their current version vanilla or customized?
What interface are they using (User Tool, Web, some mobile stuff...)
Also a DB upgrade?  Hardware upgrade?
Mind compatibility issues.
Don't forget user training and resistance to change.

Well, that's it for a start.  Hope this helps.

Kaïs
kais.albas...@arsmarts.com

Want to better manage and understand your ARS applications?
Check our website at www.arsmarts.com for the new ARS companion product.

Bradford Bingel wrote:

**

Our large client has an equally large Remedy 7 upgrade planned for 
later this year.  Another consulting firm has been engaged for that 
planning effort and has presented an initial project plan and list of 
milestones.  Our services have (so far) been limited to developing 
project management best practices and PM mentoring, but now the client 
has asked us to weigh in on the proposed upgrade plan.  At first 
glance it appears to overly cumbersome, requiring large amounts of 
additional consulting services.  The client has implied they're 
concerned they are being used to shore up that vendor's sagging 
revenues in today's economy.  We're inclined to agree, but promised we 
would seek out an objective, third-party opinion -- namely_ yours_, 
the ARSlist faithful.


If you're willing please share your project plans (with key 
milestones), suggestions, concerns, and "gotcha's" for a typical 
Remedy upgrade.  Ideally we're looking for a list of 10-20 key 
milestones, with prerequisite tasks and any dependencies.


Many thanks in advance!

-- Bing

Bradford Bingel ("Bing")
ITM3 California
b...@itm3.com (email)
925-260-6394 (mobile)

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Re: Single Sign-on...

[Richard Copits]

Thanks Dave!!

 

 

 

"The fact that someone owns a hammer and a saw doesn't make them a
carpenter" 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Tuesday, January 13, 2009 4:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Single Sign-on...

 

** 

There is also a white paper available on BMC Support Central on how to
integrate an SSO solution with AR System.

 

16-Oct-2006 Integrating BMC Remedy Action Request System with Single
Sign-On (SSO) and Other Client-Side Login Intercept Technologies PDF
  

 

 

-David J. Easter

Sr. Product Manager, Solution Strategy and Development

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Richard Copits
Sent: Tuesday, January 13, 2009 12:44 PM
To: arslist@ARSLIST.ORG
Subject: Single Sign-on...

** 

Has anyone implemented a single signon in a 7.1 system and XP clients?
How difficult is it? Any information on

how to proceed would be appreciated... Thanks!

 

 

 

"The fact that someone owns a hammer and a saw doesn't make them a
carpenter" 

 


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Re: Objects in Admin Tool off the Screen

[Joe DeSouza]

Its probably your font size on your windows settings that should be Small fonts 
set to 96 dpi.

Joe





From: "Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, January 14, 2009 10:53:30 AM
Subject: Objects in Admin Tool off the Screen

** 
Help.
 
I’ve had this happen before and I’ve fixed it before but, of course, I can’t 
remember how.
 
Somehow my Admin tool got set where whenever you double click a server object 
(AL, filter, etc.), the object’s property window is somewhere way off the 
screen and the vertical and horizontal scrollbars are super long. So you can’t 
see the object. Somehow you can reset the tool so that the default window 
coordinates are, like, 50, 50.
 
Anyone know?
 
Thanks,
Norm




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Re: Turn off Approval Server

[Joe DeSouza]

No a single # character is good - anything after that is ignored so it doesn't 
really matter if you put another # symbol or a hundred after that on the same 
line. The important thing is the first character on a new line in the conf file 
should not be a # character if it doesn't have to be commented.

Joe





From: "Begosh, Kevin" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, January 14, 2009 10:39:51 AM
Subject: Re: Turn off Approval Server

yeah I was just wondering about that file as well for other things like recon, 
assignment engine etc...  For some reason I remember somewhere that with 
windows you were suppose to put ##.  I could be wrong.



From: Action Request System discussion list(ARSList) on behalf of Joe DeSouza
Sent: Wed 1/14/2009 10:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Turn off Approval Server


** 
Don't you disable it from the ar.conf file??

Joe




From: "Begosh, Kevin" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, January 14, 2009 10:20:22 AM
Subject: Re: Turn off Approval Server

what about armonitor.cfg, same thing just one # or two?



From: Action Request System discussion list(ARSList) on behalf of Axton
Sent: Wed 1/14/2009 10:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: Turn off Approval Server


** It's not a unix shell script; it is interpreted by arserver, so the same 
rules should apply on all operating systems.

Axton Grams
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.


On Wed, Jan 14, 2009 at 8:47 AM, Begosh, Kevin  wrote:


    Well I would like to keep it in there so we can bring it back in case we 
ever needed it.  So can I just put a # in front of it or in windows do I have 
to put ##.  I know with UNIX I would put # but I am not 100% sure about windows.




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Re: Remedy 7 Upgrade Project Plan (with Milestones)

[Barber, David]

Also, is it just a version upgrade, or does it also factor in a migration to a 
new platform (eg. Windows to Solaris, SQL Server to Oracle)?
 
Possible a few interesting gotchas in moving from SQL Server to Oracle ...
 
Regards
 
Dave

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of Hall Chad - chahal
Sent: 14 January 2009 15:49
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 7 Upgrade Project Plan (with Milestones)


** 

Is this just an AR Server upgrade? Or is ITSM involved? Do they also use DSO, 
Approval Server, Flashboards, FTS, etc?

 

There's a big difference between upgrading ARS and upgrading all the other apps 
and components along with it. 

 

Chad Hall  
(501) 342-2650


  _  


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Bradford Bingel
Sent: Wednesday, January 14, 2009 9:29 AM
To: arslist@ARSLIST.ORG
Subject: Remedy 7 Upgrade Project Plan (with Milestones)

 

 

Our large client has an equally large Remedy 7 upgrade planned for later this 
year.  Another consulting firm has been engaged for that planning effort and 
has presented an initial project plan and list of milestones.  Our services 
have (so far) been limited to developing project management best practices and 
PM mentoring, but now the client has asked us to weigh in on the proposed 
upgrade plan.  At first glance it appears to overly cumbersome, requiring large 
amounts of additional consulting services.  The client has implied they're 
concerned they are being used to shore up that vendor's sagging revenues in 
today's economy.  We're inclined to agree, but promised we would seek out an 
objective, third-party opinion -- namely yours, the ARSlist faithful.

If you're willing please share your project plans (with key milestones), 
suggestions, concerns, and "gotcha's" for a typical Remedy upgrade.  Ideally 
we're looking for a list of 10-20 key milestones, with prerequisite tasks and 
any dependencies.

Many thanks in advance! 

-- Bing 

Bradford Bingel ("Bing") 
ITM3 California 
b...@itm3.com (email) 
925-260-6394 (mobile) 

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Re: Remedy 7 Upgrade Project Plan (with Milestones)

[Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE]

Haha...Bing probably got his hopes up thinking, "Sweet! Someone replied
to my thread! There's hope!" only to have them dashed by evil Gary's
cynicism!

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Wednesday, January 14, 2009 9:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 7 Upgrade Project Plan (with Milestones)

I have one with just a few milestones:

Milestone 1: Begin
Milestone 2: False Sense of Hope
Milestone 3: Unwelcomed Sense of Reality
Milestone 4: Manic Depression
Milestone 5: Desperation
Milestone 6: Quit your Job
Milestone 7: Go Fishing

That's pretty much it.

Gary

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Bradford Bingel
Sent: Wednesday, January 14, 2009 9:29 AM
To: arslist@ARSLIST.ORG
Subject: Remedy 7 Upgrade Project Plan (with Milestones)

** 


Our large client has an equally large Remedy 7 upgrade planned for later
this year.  Another consulting firm has been engaged for that planning
effort and has presented an initial project plan and list of milestones.
Our services have (so far) been limited to developing project management
best practices and PM mentoring, but now the client has asked us to
weigh in on the proposed upgrade plan.  At first glance it appears to
overly cumbersome, requiring large amounts of additional consulting
services.  The client has implied they're concerned they are being used
to shore up that vendor's sagging revenues in today's economy.  We're
inclined to agree, but promised we would seek out an objective,
third-party opinion -- namely yours, the ARSlist faithful.

If you're willing please share your project plans (with key milestones),
suggestions, concerns, and "gotcha's" for a typical Remedy upgrade.
Ideally we're looking for a list of 10-20 key milestones, with
prerequisite tasks and any dependencies.

Many thanks in advance! 

-- Bing 

Bradford Bingel ("Bing") 
ITM3 California 
b...@itm3.com (email) 
925-260-6394 (mobile) 

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Objects in Admin Tool off the Screen

[Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE]

Help.

 

I've had this happen before and I've fixed it before but, of course, I
can't remember how.

 

Somehow my Admin tool got set where whenever you double click a server
object (AL, filter, etc.), the object's property window is somewhere way
off the screen and the vertical and horizontal scrollbars are super
long. So you can't see the object. Somehow you can reset the tool so
that the default window coordinates are, like, 50, 50.

 

Anyone know?

 

Thanks,

Norm


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Re: Remedy 7 Upgrade Project Plan (with Milestones)

[Hall Chad - chahal]

Is this just an AR Server upgrade? Or is ITSM involved? Do they also use
DSO, Approval Server, Flashboards, FTS, etc?

 

There's a big difference between upgrading ARS and upgrading all the
other apps and components along with it. 

 

Chad Hall  
(501) 342-2650



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Bradford Bingel
Sent: Wednesday, January 14, 2009 9:29 AM
To: arslist@ARSLIST.ORG
Subject: Remedy 7 Upgrade Project Plan (with Milestones)

 

 

Our large client has an equally large Remedy 7 upgrade planned for later
this year.  Another consulting firm has been engaged for that planning
effort and has presented an initial project plan and list of milestones.
Our services have (so far) been limited to developing project management
best practices and PM mentoring, but now the client has asked us to
weigh in on the proposed upgrade plan.  At first glance it appears to
overly cumbersome, requiring large amounts of additional consulting
services.  The client has implied they're concerned they are being used
to shore up that vendor's sagging revenues in today's economy.  We're
inclined to agree, but promised we would seek out an objective,
third-party opinion -- namely yours, the ARSlist faithful.

If you're willing please share your project plans (with key milestones),
suggestions, concerns, and "gotcha's" for a typical Remedy upgrade.
Ideally we're looking for a list of 10-20 key milestones, with
prerequisite tasks and any dependencies.

Many thanks in advance! 

-- Bing 

Bradford Bingel ("Bing") 
ITM3 California 
b...@itm3.com (email) 
925-260-6394 (mobile) 

__Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
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If you have received this communication in error, please resend this
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Re: Turn off Approval Server

[Begosh, Kevin]

okay thanks for your help.



From: Action Request System discussion list(ARSList) on behalf of Danny Kellett
Sent: Wed 1/14/2009 10:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Turn off Approval Server



There is nothing to turn off in the armonitor.conf for approval but if you
wanted to turn anything off there then yes, again its the AR System code
that looks for # not an operating system thing.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin
Sent: 14 January 2009 15:20
To: arslist@ARSLIST.ORG
Subject: Re: Turn off Approval Server

what about armonitor.cfg, same thing just one # or two?



From: Action Request System discussion list(ARSList) on behalf of Axton
Sent: Wed 1/14/2009 10:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: Turn off Approval Server


** It's not a unix shell script; it is interpreted by arserver, so the same
rules should apply on all operating systems.

Axton Grams
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.


On Wed, Jan 14, 2009 at 8:47 AM, Begosh, Kevin 
wrote:


Well I would like to keep it in there so we can bring it back in
case we ever needed it.  So can I just put a # in front of it or in windows
do I have to put ##.  I know with UNIX I would put # but I am not 100% sure
about windows.
   

   
From: Action Request System discussion list(ARSList) on behalf of
Danny Kellett
Sent: Wed 1/14/2009 9:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Turn off Approval Server
   



I think the approval server is a plugin with 7.1 thus look for the
line
Plugin: arapprov.dll (or something like that) in the ar.conf file
and remove
it and restart
   
Kind regards
Danny
   
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin
Sent: 14 January 2009 13:49
To: arslist@ARSLIST.ORG
Subject: Turn off Approval Server
   
   
What is the easiest way to turn off the approval server for windows
2003
server, AR Server 7.1
   
Kevin Begosh
   
   

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Re: Turn off Approval Server

[Danny Kellett]

There is nothing to turn off in the armonitor.conf for approval but if you
wanted to turn anything off there then yes, again its the AR System code
that looks for # not an operating system thing.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin
Sent: 14 January 2009 15:20
To: arslist@ARSLIST.ORG
Subject: Re: Turn off Approval Server

what about armonitor.cfg, same thing just one # or two?



From: Action Request System discussion list(ARSList) on behalf of Axton
Sent: Wed 1/14/2009 10:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: Turn off Approval Server


** It's not a unix shell script; it is interpreted by arserver, so the same
rules should apply on all operating systems.

Axton Grams
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.


On Wed, Jan 14, 2009 at 8:47 AM, Begosh, Kevin 
wrote:


Well I would like to keep it in there so we can bring it back in
case we ever needed it.  So can I just put a # in front of it or in windows
do I have to put ##.  I know with UNIX I would put # but I am not 100% sure
about windows.



From: Action Request System discussion list(ARSList) on behalf of
Danny Kellett
Sent: Wed 1/14/2009 9:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Turn off Approval Server




I think the approval server is a plugin with 7.1 thus look for the
line
Plugin: arapprov.dll (or something like that) in the ar.conf file
and remove
it and restart

Kind regards
Danny

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin
Sent: 14 January 2009 13:49
To: arslist@ARSLIST.ORG
Subject: Turn off Approval Server


What is the easiest way to turn off the approval server for windows
2003
server, AR Server 7.1

Kevin Begosh



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Re: Turn off Approval Server

[Begosh, Kevin]

yeah I was just wondering about that file as well for other things like recon, 
assignment engine etc...  For some reason I remember somewhere that with 
windows you were suppose to put ##.  I could be wrong.



From: Action Request System discussion list(ARSList) on behalf of Joe DeSouza
Sent: Wed 1/14/2009 10:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Turn off Approval Server


** 
Don't you disable it from the ar.conf file??
 
Joe




From: "Begosh, Kevin" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, January 14, 2009 10:20:22 AM
Subject: Re: Turn off Approval Server

what about armonitor.cfg, same thing just one # or two?



From: Action Request System discussion list(ARSList) on behalf of Axton
Sent: Wed 1/14/2009 10:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: Turn off Approval Server


** It's not a unix shell script; it is interpreted by arserver, so the same 
rules should apply on all operating systems.

Axton Grams
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.


On Wed, Jan 14, 2009 at 8:47 AM, Begosh, Kevin  wrote:


Well I would like to keep it in there so we can bring it back in case we 
ever needed it.  So can I just put a # in front of it or in windows do I have 
to put ##.  I know with UNIX I would put # but I am not 100% sure about windows.



From: Action Request System discussion list(ARSList) on behalf of Danny 
Kellett
Sent: Wed 1/14/2009 9:32 AM
To: 

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Re: Turn off Approval Server

[Joe DeSouza]

Don't you disable it from the ar.conf file??

Joe





From: "Begosh, Kevin" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, January 14, 2009 10:20:22 AM
Subject: Re: Turn off Approval Server

what about armonitor.cfg, same thing just one # or two?



From: Action Request System discussion list(ARSList) on behalf of Axton
Sent: Wed 1/14/2009 10:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: Turn off Approval Server


** It's not a unix shell script; it is interpreted by arserver, so the same 
rules should apply on all operating systems.

Axton Grams
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.


On Wed, Jan 14, 2009 at 8:47 AM, Begosh, Kevin  wrote:


    Well I would like to keep it in there so we can bring it back in case we 
ever needed it.  So can I just put a # in front of it or in windows do I have 
to put ##.  I know with UNIX I would put # but I am not 100% sure about windows.
    
    
    
    From: Action Request System discussion list(ARSList) on behalf of Danny 
Kellett
    Sent: Wed 1/14/2009 9:32 AM
    To: arslist@ARSLIST.ORG
    Subject: Re: Turn off Approval Server
    



    I think the approval server is a plugin with 7.1 thus look for the line
    Plugin: arapprov.dll (or something like that) in the ar.conf file and remove
    it and restart
    
    Kind regards
    Danny
    
    -Original Message-
    From: Action Request System discussion list(ARSList)
    [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin
    Sent: 14 January 2009 13:49
    To: arslist@ARSLIST.ORG
    Subject: Turn off Approval Server
    
    
    What is the easiest way to turn off the approval server for windows 2003
    server, AR Server 7.1
    
    Kevin Begosh




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Re: Remedy 7 Upgrade Project Plan (with Milestones)

[Opela, Gary L CTR USAF AFMC 72 CS/SCBAH]

I have one with just a few milestones:

Milestone 1: Begin
Milestone 2: False Sense of Hope
Milestone 3: Unwelcomed Sense of Reality
Milestone 4: Manic Depression
Milestone 5: Desperation
Milestone 6: Quit your Job
Milestone 7: Go Fishing

That's pretty much it.

Gary

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Bradford Bingel
Sent: Wednesday, January 14, 2009 9:29 AM
To: arslist@ARSLIST.ORG
Subject: Remedy 7 Upgrade Project Plan (with Milestones)

** 


Our large client has an equally large Remedy 7 upgrade planned for later
this year.  Another consulting firm has been engaged for that planning
effort and has presented an initial project plan and list of milestones.
Our services have (so far) been limited to developing project management
best practices and PM mentoring, but now the client has asked us to
weigh in on the proposed upgrade plan.  At first glance it appears to
overly cumbersome, requiring large amounts of additional consulting
services.  The client has implied they're concerned they are being used
to shore up that vendor's sagging revenues in today's economy.  We're
inclined to agree, but promised we would seek out an objective,
third-party opinion -- namely yours, the ARSlist faithful.

If you're willing please share your project plans (with key milestones),
suggestions, concerns, and "gotcha's" for a typical Remedy upgrade.
Ideally we're looking for a list of 10-20 key milestones, with
prerequisite tasks and any dependencies.

Many thanks in advance! 

-- Bing 

Bradford Bingel ("Bing") 
ITM3 California 
b...@itm3.com (email) 
925-260-6394 (mobile) 

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Remedy 7 Upgrade Project Plan (with Milestones)

[Bradford Bingel]

Our large client has an equally large Remedy 7 upgrade planned for later
this year.  Another consulting firm has been engaged for that planning
effort and has presented an initial project plan and list of milestones.
Our services have (so far) been limited to developing project management
best practices and PM mentoring, but now the client has asked us to weigh in
on the proposed upgrade plan.  At first glance it appears to overly
cumbersome, requiring large amounts of additional consulting services.  The
client has implied they're concerned they are being used to shore up that
vendor's sagging revenues in today's economy.  We're inclined to agree, but
promised we would seek out an objective, third-party opinion -- namely
yours, the ARSlist faithful.

If you're willing please share your project plans (with key milestones),
suggestions, concerns, and "gotcha's" for a typical Remedy upgrade.  Ideally
we're looking for a list of 10-20 key milestones, with prerequisite tasks
and any dependencies.

Many thanks in advance!

-- Bing

Bradford Bingel ("Bing")
ITM3 California
b...@itm3.com (email)
925-260-6394 (mobile)


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Re: Turn off Approval Server

[Begosh, Kevin]

what about armonitor.cfg, same thing just one # or two?



From: Action Request System discussion list(ARSList) on behalf of Axton
Sent: Wed 1/14/2009 10:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: Turn off Approval Server


** It's not a unix shell script; it is interpreted by arserver, so the same 
rules should apply on all operating systems.

Axton Grams
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.


On Wed, Jan 14, 2009 at 8:47 AM, Begosh, Kevin  wrote:


Well I would like to keep it in there so we can bring it back in case 
we ever needed it.  So can I just put a # in front of it or in windows do I 
have to put ##.  I know with UNIX I would put # but I am not 100% sure about 
windows.



From: Action Request System discussion list(ARSList) on behalf of Danny 
Kellett
Sent: Wed 1/14/2009 9:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Turn off Approval Server




I think the approval server is a plugin with 7.1 thus look for the line
Plugin: arapprov.dll (or something like that) in the ar.conf file and 
remove
it and restart

Kind regards
Danny

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin
Sent: 14 January 2009 13:49
To: arslist@ARSLIST.ORG
Subject: Turn off Approval Server


What is the easiest way to turn off the approval server for windows 2003
server, AR Server 7.1

Kevin Begosh



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Job: Remedy Engineer/Project Manager - Germantown, MD - Contract to Hire - Kforce

[Kitchen, Joshua T]

Dear List,
 
Location:  Germantown, MD
Duration:  6 month contract to hire
Industry:  Enterprise Solutions Consulting for Federal Government
Size:  400+ Employees
Authorization:  US Citizens Only
 
Description:

*   Support operations of Remedy version 7.x in support of a
geographically distributed Enterprise Service Center for a large
organization. 
*   Knowledge of Remedy implementation on a UNIX platform,
particularly Solaris. 
*   Demonstrated knowledge of the Remedy 7 A/R, Asset, Problem,
Incident, Change, and Service Level Management modules. 
*   Senior level technical skills and Remedy knowledge as well as
sound project management abilities. 
*   Experience with the systems development life cycle (SDLC) and a
structured development methodology such as CMMI. 
*   5-7 years experience implementing and supporting Remedy in a
large, multi-site environment. 
*   3+ years experience in managing applications and infrastructure
projects. 

 
Certifications:
PMP
ITIL V2 or V3
 
Education:
Bachelors Degree
 
Respectfully,

Joshua Kitchen
Recruiter
Kforce Technology Staffing 
Two Prestige Place
Suite 350
Miamisburg, Ohio 45342
937.449.1749 Office
937.461.6888 Fax 
937.416.3456 Cell 
   
Search Dayton, Ohio Jobs today!  http://www.kforce.com/tech-jobs-Ohio
 

   

Great People = Great Results(r)
Confidentiality Notice: This email message, including any attachments,
is for the sole use of the intended recipient(s) and may contain
confidential and/or privileged information.  Any unauthorized review,
use, disclosure or distribution is prohibited.  If you are not the
intended recipient, please contact the sender by reply email and destroy
all copies of the original.

 

 

 

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<><><><>

Re: Turn off Approval Server

[Axton]

It's not a unix shell script; it is interpreted by arserver, so the same
rules should apply on all operating systems.

Axton Grams
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

On Wed, Jan 14, 2009 at 8:47 AM, Begosh, Kevin wrote:

> Well I would like to keep it in there so we can bring it back in case we
> ever needed it.  So can I just put a # in front of it or in windows do I
> have to put ##.  I know with UNIX I would put # but I am not 100% sure about
> windows.
>
> 
>
> From: Action Request System discussion list(ARSList) on behalf of Danny
> Kellett
> Sent: Wed 1/14/2009 9:32 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Turn off Approval Server
>
>
>
> I think the approval server is a plugin with 7.1 thus look for the line
> Plugin: arapprov.dll (or something like that) in the ar.conf file and
> remove
> it and restart
>
> Kind regards
> Danny
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin
> Sent: 14 January 2009 13:49
> To: arslist@ARSLIST.ORG
> Subject: Turn off Approval Server
>
> What is the easiest way to turn off the approval server for windows 2003
> server, AR Server 7.1
>
> Kevin Begosh
>
>
> 
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>
>
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> signature
> database 3764 (20090114) __
>
> The message was checked by ESET NOD32 Antivirus.
>
> http://www.eset.com <http://www.eset.com/>
>
>
>
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>
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Re: Turn off Approval Server

[Danny Kellett]

Its the same code so yes you can put the # sign in front

regards

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin
Sent: 14 January 2009 14:48
To: arslist@ARSLIST.ORG
Subject: Re: Turn off Approval Server

Well I would like to keep it in there so we can bring it back in case we
ever needed it.  So can I just put a # in front of it or in windows do I
have to put ##.  I know with UNIX I would put # but I am not 100% sure about
windows.



From: Action Request System discussion list(ARSList) on behalf of Danny
Kellett
Sent: Wed 1/14/2009 9:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Turn off Approval Server



I think the approval server is a plugin with 7.1 thus look for the line
Plugin: arapprov.dll (or something like that) in the ar.conf file and remove
it and restart

Kind regards
Danny

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin
Sent: 14 January 2009 13:49
To: arslist@ARSLIST.ORG
Subject: Turn off Approval Server

What is the easiest way to turn off the approval server for windows 2003
server, AR Server 7.1

Kevin Begosh


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Re: Turn off Approval Server

[Begosh, Kevin]

Well I would like to keep it in there so we can bring it back in case we ever 
needed it.  So can I just put a # in front of it or in windows do I have to put 
##.  I know with UNIX I would put # but I am not 100% sure about windows.



From: Action Request System discussion list(ARSList) on behalf of Danny Kellett
Sent: Wed 1/14/2009 9:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Turn off Approval Server



I think the approval server is a plugin with 7.1 thus look for the line
Plugin: arapprov.dll (or something like that) in the ar.conf file and remove
it and restart

Kind regards
Danny

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin
Sent: 14 January 2009 13:49
To: arslist@ARSLIST.ORG
Subject: Turn off Approval Server

What is the easiest way to turn off the approval server for windows 2003
server, AR Server 7.1

Kevin Begosh


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Re: Turn off Approval Server

[Danny Kellett]

I think the approval server is a plugin with 7.1 thus look for the line
Plugin: arapprov.dll (or something like that) in the ar.conf file and remove
it and restart

Kind regards
Danny

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin
Sent: 14 January 2009 13:49
To: arslist@ARSLIST.ORG
Subject: Turn off Approval Server

What is the easiest way to turn off the approval server for windows 2003
server, AR Server 7.1
 
Kevin Begosh


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Turn off Approval Server

[Begosh, Kevin]

What is the easiest way to turn off the approval server for windows 2003 
server, AR Server 7.1
 
Kevin Begosh

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Re: Mid-Tier and Email Failure (U)

[Hennigan, Sandra H CTR OSD-CIO]

UNCLASSIFIED

Good suggestion, thank you.

Sandra Hennigan
OSD Enterprise Remedy Administrator
Work Phone: 703-601-0789

Apparently, there is nothing that cannot happen today.  Mark Twain


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ars Lister
Sent: Tuesday, January 13, 2009 4:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier and Email Failure (U)


** 
Hi Sandra,
 
Ran into this exact same problem a few months ago.  In the midst of
trying not to go crazy, did just about everything you did including
shutting down the server.  After a series of trying this or that (and
hopefully you haven't tried this already so that it has a chance to work
for you), the solution was to shut both the MidTier and the Email Engine
down first.  Then shut down the ars server engine (not the physical
server).  Let it breathe.  Then start the ars server and allow it to
start the MidTier and Email Engine on its own without you physically
trying to turn them on yourself.  You may have to shut down the Help
Desk process as well and let ARS turn it up.  The instance that I was
working on didn't have ITSM.
 
Hope that helps.

--- On Tue, 1/13/09, Hennigan, Sandra H CTR OSD-CIO
 wrote:


From: Hennigan, Sandra H CTR OSD-CIO

Subject: Re: Mid-Tier and Email Failure (U)
To: arslist@ARSLIST.ORG
Date: Tuesday, January 13, 2009, 7:20 AM


UNCLASSIFIED

Thank you.
Yes, using MAPI - will check account.

Sandra Hennigan

OSD Enterprise Remedy Administrator
Office # 703-601-0789

Apparently, there is nothing that cannot happen today.  Mark
Twain


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Wilson, Harry
Sent: Monday, January 12, 2009 3:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier and Email Failure (U)


Sandra,

I have a similar setup except we are not virtualized.  Usually
restarting the Email service gets us going but you have done
that, so
let's go the more obscure topics.

- What email type are you using for incoming and outgoing email?
(We
use MAPI, so that's where my experience is.)
- Have you checked the Remedy email account has not be
accidently change
from a service account to a User account so the password
expired.  (Has
happened to us twice in 5 years)
- Can or do you accept incoming emails and are they being
processed?  (I
have an exception in the rules that only allows me and 3 other
accounts
to send emails to the server, every one else is re-directed to
the
Service Desk.)

One other thought once this problem is resolved, BLAT
(www.blat.net) is
a Public Domain command line client that uses SMTP.  I setup a
escalation that checks the Email Messages form every fifteen
minutes, if
Remedy has messages that have been sitting there for 5 minutes,
it sends
me and a few others an email notice.

Harry Wilson
Systems Development Specialist
Orange County Data Center
CEO\IT-Computer Operations Division
"Hey! You! Remedy Guy" 
(How our Operations manager used to address me)



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Qin Chen
Sent: Monday, January 12, 2009 12:17
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier and Email Failure (U)

Also, 

Check your registry issue.   Also, you may need to increase your
java
heap size.

Qin Chen
Network Architect
Uni-Data & Communications, Inc
718-445-5600 x3186
917-574-9340

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Hennigan, Sandra H CTR
OSD-CIO
Sent: Monday, January 12, 2009 3:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier and Email Failure (U)

UNCLASSIFIED

Thanks - will check

Sandra Hennigan

OSD Enterprise Remedy Administrator
Office # 703-601-0789

Apparently, there is nothing that cannot happen today.  Mark
Twain


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Monday, January 12, 2009 3:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier and Email Failure 

Re : AW: PERFORM-ACTION-ADD-ATTACHMENT that does not attach!

[Frex Popo]

Thanks.
 
I saw some old email with people having the same issue with set field as well 
and didnt bother trying it :-)
will try and let you know.
Many thanks for all your help

--- En date de : Mer 14.1.09, Conny Martin  a 
écrit :

De: Conny Martin 
Objet: AW: PERFORM-ACTION-ADD-ATTACHMENT that does not attach!
À: arslist@ARSLIST.ORG
Date: Mercredi 14 Janvier 2009, 12h17

we have a similar workflow to add an Attachment and I ever wondered why they
turned off philter-phasing for this filter. Now I know why. 

-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von Misi Mladoniczky
Gesendet: Mittwoch, 14. Januar 2009 11:51
An: arslist@ARSLIST.ORG
Betreff: Re: PERFORM-ACTION-ADD-ATTACHMENT that does not attach!

Hi,

Try doing it in a Set-Fields action instead. The problem with Run Process is
that it runs in the wrong Filter Phase.

Set-Fields: CURRENT TRANSACTION
  dummyfield = $PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT 103962
"C:\FOTOS\$file_name$.jpg"

I have not tried it, but you may change the Filter Phase by adding `! to the
end of the filter name (backquote+exclamationnmark).

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hi everyone,
> Â
> ARS: 7.0.1 Patch04
> OS: Windows 2003 server
> Â
> Here is the command in the filter if action:
> Â
> PERFORM-ACTION-ADD-ATTACHMENT 103962
"C:\FOTOS\$file_name$.jpg"
> Â
> Here an extract from the filter log:
> Â
>  Checking "CTM_Images_Load_Image"
>
>  
Demo                                 
>       Â
> >         0: Process
>
>  
Demo                                 
>       Â
> >              
PERFORM-ACTION-ADD-ATTACHMENT 103962
> "C:\FOTOS\00109125.jpg"
>
>  
Demo                                 
>       Â
> > /* Wed Jan 14 2009 09:51:45.2560 */     End of filter
processing
> (phase 3) on CTM_Images - 0008164 Â As you can see the server 
> does not throw any error but the command does not work as no file is 
> attached. Permissions are set correctly in the attachment pool and the 
> attachment field. So I hope this is not a bug and may be something 
> trivial!!
> Â
> Have you had a similar problem before?
> Â
> Thanks in advance
> frex
>
>
>
>
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> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
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JOB: Vyom Labs is seeking ITSM7 professional for Migration project in Jacksonville, FL

[Vyom Labs - ITSM Support]

**
Dear All,
 
Vyom Labs is seeking ITSM7 professional for Migration project in Jacksonville, FL
 
The remedy consultant can work as contractor or on permanent roles of Vyom Labs.
 
Project Duration: 7 - 8 months ITSM7 migration project. We need a senior level experienced candidate with RAC or RTS certification with ITSM7 deployments. Migrate full ITSM5 to ITSM7 (IM, PM, CM, SLM, AM, CMDB) and several custom integrations and customizations. If interested kindly send across your profile ASAP to: sa...@vyomlabs.com
 
 

Please get in touch with Sagar Malkar for this Opportunity.
 
Contact Details:
Sagar Malkar
HR Department
Vyom Labs Pvt. Ltd. 
Hand Phone: 1-(484)-660-4056 / 91-9326603921
Email: mailto:sa...@vyomlabs.com
http://www.vyomlabs.com/
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JOB: Vyom Labs is seeking Remedy Consultant for Product Development for Pune

[Vyom Labs - ITSM Support]

**
Dear All,
 
Vyom Labs is seeking Remedy Consultant for Product Development for Pune
 
The remedy consultant can work as contractor or on permanent roles of Vyom Labs.
 

Job Function & Responsibilities: Work as a senior developer in a team as part of the Remedy ITSM Development team. Work on development/escalations. Understand the requirements, design the new features and implement those adhering to the standards and do the Unit testing. Work on the defects and escalations on these products. Technically guide the team. Position Requirements Skills Required: 7+ years experience overall experience in software development 3+ years experience in Remedy Applications development Exposure to ITSM products Position Attributes Desired Skills / Special Qualifications: Familiarity with agile/scrum development methodology Education/Training Required: Bachelor's degree in Computer Science/Engineering OR equivalent If intersted send across your profile ASAP to: sa...@vyomlabs.com
Please get in touch with Sagar Malkar for this Opportunity.
 
Contact Details:
Sagar Malkar
HR Department
Vyom Labs Pvt. Ltd. 
Hand Phone: 1-(484)-660-4056 / 91-9326603921
Email: mailto:sa...@vyomlabs.com
http://www.vyomlabs.com/
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AW: PERFORM-ACTION-ADD-ATTACHMENT that does not attach!

[Conny Martin]

we have a similar workflow to add an Attachment and I ever wondered why they 
turned off philter-phasing for this filter. Now I know why. 

-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] Im Auftrag von Misi Mladoniczky
Gesendet: Mittwoch, 14. Januar 2009 11:51
An: arslist@ARSLIST.ORG
Betreff: Re: PERFORM-ACTION-ADD-ATTACHMENT that does not attach!

Hi,

Try doing it in a Set-Fields action instead. The problem with Run Process is 
that it runs in the wrong Filter Phase.

Set-Fields: CURRENT TRANSACTION
  dummyfield = $PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT 103962 
"C:\FOTOS\$file_name$.jpg"

I have not tried it, but you may change the Filter Phase by adding `! to the 
end of the filter name (backquote+exclamationnmark).

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hi everyone,
> Â
> ARS: 7.0.1 Patch04
> OS: Windows 2003 server
> Â
> Here is the command in the filter if action:
> Â
> PERFORM-ACTION-ADD-ATTACHMENT 103962 "C:\FOTOS\$file_name$.jpg"
> Â
> Here an extract from the filter log:
> Â
>  Checking "CTM_Images_Load_Image"
>
>   Demo                                 
>       Â
> >         0: Process
>
>   Demo                                 
>       Â
> >               PERFORM-ACTION-ADD-ATTACHMENT 103962
> "C:\FOTOS\00109125.jpg"
>
>   Demo                                 
>       Â
> > /* Wed Jan 14 2009 09:51:45.2560 */     End of filter processing
> (phase 3) on CTM_Images - 0008164 Â As you can see the server 
> does not throw any error but the command does not work as no file is 
> attached. Permissions are set correctly in the attachment pool and the 
> attachment field. So I hope this is not a bug and may be something 
> trivial!!
> Â
> Have you had a similar problem before?
> Â
> Thanks in advance
> frex
>
>
>
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
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> --
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>
>

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Re: PERFORM-ACTION-ADD-ATTACHMENT that does not attach!

[Misi Mladoniczky]

Hi,

Try doing it in a Set-Fields action instead. The problem with Run Process
is that it runs in the wrong Filter Phase.

Set-Fields: CURRENT TRANSACTION
  dummyfield = $PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT 103962
"C:\FOTOS\$file_name$.jpg"

I have not tried it, but you may change the Filter Phase by adding `! to
the end of the filter name (backquote+exclamationnmark).

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hi everyone,
>  
> ARS: 7.0.1 Patch04
> OS: Windows 2003 server
>  
> Here is the command in the filter if action:
>  
> PERFORM-ACTION-ADD-ATTACHMENT 103962 "C:\FOTOS\$file_name$.jpg"
>  
> Here an extract from the filter log:
>  
>  Checking "CTM_Images_Load_Image"
>
>   Demo                                        
> >         0: Process
>
>   Demo                                        
> >               PERFORM-ACTION-ADD-ATTACHMENT 103962
> "C:\FOTOS\00109125.jpg"
>
>   Demo                                        
> > /* Wed Jan 14 2009 09:51:45.2560 */     End of filter processing
> (phase 3) on CTM_Images - 0008164
>  
> As you can see the server does not throw any error but the command does
> not work as no file is attached. Permissions are set correctly in the
> attachment pool and the attachment field. So I hope this is not a bug and
> may be something trivial!!
>  
> Have you had a similar problem before?
>  
> Thanks in advance
> frex
>
>
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
> --
> This message was scanned by ESVA and is believed to be clean.
>
>

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PERFORM-ACTION-ADD-ATTACHMENT that does not attach!

[Frex Popo]

Hi everyone,
 
ARS: 7.0.1 Patch04
OS: Windows 2003 server
 
Here is the command in the filter if action:
 
PERFORM-ACTION-ADD-ATTACHMENT 103962 "C:\FOTOS\$file_name$.jpg"
 
Here an extract from the filter log:
 
 Checking "CTM_Images_Load_Image"
  0: 
Process
    
PERFORM-ACTION-ADD-ATTACHMENT 103962 "C:\FOTOS\00109125.jpg"
  /* Wed Jan 14 
2009 09:51:45.2560 */ End of filter processing (phase 3) on CTM_Images - 
0008164
 
As you can see the server does not throw any error but the command does not 
work as no file is attached. Permissions are set correctly in the attachment 
pool and the attachment field. So I hope this is not a bug and may be something 
trivial!!
 
Have you had a similar problem before?
 
Thanks in advance
frex




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Re: vendor form ARSYS.ARDBC.LDAP and use Logical "Not"

[Andrey]

I want to reduce the number of returned records from the LDAP server
(Microsoft AD)

When I use - LDAP URL
ldap://zzz.loc/DC=zzz,DC=loc??sub?(objectclass=user)
I get the correct entries in the vendor form.

When I use a logical "Not" - I get the error "plugin timeout error"

2009/1/13 Joe DeSouza :
> **
> ! is the logical NOT in ldap url's so you are on the right track there..
> What happens when you use that? Have you tried it with specifying the ldap
> port within the URL? I forget the syntax for that but I think its immediatly
> after the server name: followed by the rest of your string.
>
> Joe
>

-- 
Andrey Deynega

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