Dialogs/ Pop ups on Mid Tier - Remedy version 7.1
One the user is facing this strange issue. When he tries to search the web for Incidents or Change Requests, he gets a dialog box with an error No item matches active link conditions; this operation has been defined so that no match generates an error. (ARERR 9278) on clicking Ok, one more web dialog appears Data Types are not appropriate for relational operation (ARERR 313) followed by a confirm save request dialog box. This user has only Incident viewer and Infrastructuer change Viewer permission. This absolutely works fine on the QA environment for the same user with same permissions. When I login with my Id on his machine, it works fine for me without any pop ups. This issues is there for his entire group. I tried deleting cookies, but didnt help. Has anybody faced this issue before? Please suggest. -- View this message in context: http://www.nabble.com/Dialogs--Pop-ups-on-Mid-Tier---Remedy-version-7.1-tp24643387p24643387.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
AIE 7.5
Hello and happy Friday, Listers. Has anyone attempted to install AIE 7.5 on a server separate from the ARS server? I'm trying to do an install and receive an error that the installer Failed to fetch AR Server Monitor path information. Has anyone of you encountered this? If so, do you have a fix/workaround? Thanks! Brian ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: AIE 7.5
Hi Brian, You should check where the armonitor.conf file exists and also check that the AR SERVER ID parameter on the arsystem script refers to the correct path. The AR Server ID should be the same as the physical host name of the AR Server. This parameter is used to build the path for the ARMonitor ARMON_DIR and ARMON_CONF You would need to check if the path that is referred to exists on your AR Server Also check if the armonitor.conf file should has got the correct reference to the AR Server Name and path for the arserverd Satya On Fri, Jul 24, 2009 at 1:45 PM, Brian Gillock arslist2...@gmail.comwrote: Hello and happy Friday, Listers. Has anyone attempted to install AIE 7.5 on a server separate from the ARS server? I'm trying to do an install and receive an error that the installer Failed to fetch AR Server Monitor path information. Has anyone of you encountered this? If so, do you have a fix/workaround? Thanks! Brian ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are -- Regards Satya The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or support representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Business Objects XI Premium R2 SP2 as a signle engine for both Analytics and Mid-Tier
** I checked with Engineering and yes my statements are true. There are several customers using the option. For those who already have Premium it allows BMC Analytics to just snap in. For those who start using BO by purchasing BMC Analytics, they can go to SAP for an upgrade and save significatly upgrading the OEM version of BOXI Professional to BOXI Premium. Once upgrade, they can use BOXI license to implement Analytics, Crystal and several other cool reporting options. Tim, BMC believes the issue you are having is that BO gave you a Professional License, not a Premium license. They are going to contact you. Kelly Deaver kdea...@kellydeaver.com (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: RE: Business Objects XI Premium R2 SP2 as a signle engine forboth Analytics and Mid-TierFrom: kdea...@kellydeaver.comDate: Tue, July 21, 2009 2:41 pmTo: arslist@ARSLIST.ORG Yes, using Premium is a supported option and does get you access to both Analytics and Crystal Web. If you are having problems with the install, contact support. It is supported -http://media.cms.bmc.com/documents/BMC_Analytics_2_5_01Compatibility-Matrix_v1.pdfand this was the plan for how our customers could leverage BOXI more effectively. We routinely have customers buy Analytics then upgrade from Professional to Premium so the can use Crystal Web. Kelly Deaver kdea...@kellydeaver.com (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: Business Objects XI Premium R2 SP2 as a signle engine for bothAnalytics and Mid-TierFrom: Timothy Powell timothy.pow...@pbs-consulting.comDate: Tue, July 21, 2009 11:56 amTo: arslist@ARSLIST.ORG** Adding to an older existing thread (with new subject) since some of the previous posts may be relevant: We’re trying to reduce the BOXI installs in our environment in order to free up servers. Ok, you can’t use the limited BOXI that comes with Analytics as your Mid-Tier reporting engine. Fine. I’ve seen several posts about the Analytics BOXI not working with MT/Crystal, but found nothing regarding the full BOXI working for Analytics. SO if you own the full BOXI Enterprise Premium R2 SP2 (which works with MT), can it work with Analytics? Anybody gotten that configuration to work? We having issues with this in that when using the full BOXI Enterprise Premium R2 SP2 (11.5), the Analytics Universe will not install. Environment Mid-Tier Server: VMWare ESXi 3 OS – Windows 2003 32-bit Database – SQL Server 2005 JDK – 1.6_014 Web server/JSP Engine – Tomcat 5.5.12 MT Version – 7.5 Environment Analytics Server: VMWare ESXi 3 OS – Windows 2003 32-bit Database – SQL Server 2005 JDK – 1.6_014 Application server – Tomcat 5.5.12 Analytics Version – 2.5.01 Tim Powell From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kelly DeaverSent: Monday, March 02, 2009 9:09 AMTo:arslist@ARSLIST.ORGSubject: Re: Business Objects ** BOXI that comes with BMC Analytics is for use with BMC Analytics ONLY. You can't use it as your Crystal Report Server. The version that comes with BMC Analytics isBusiness Objects Professional. Professional limits use to ONE BO module. To use with mutliple modules (analytics and reporting) you have to purchase the upgrade to BO Premium from SAP. Kelly Deaver kdea...@kellydeaver.com (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
Re: Dialogs/ Pop ups on Mid Tier - Remedy version 7.1
Is it possible that this user does not have permissions to run active links on the form that are setting the data? Or perhaps no permissions on the field used in the qual of the first erroring AL. The first error should indicate which AL it is coming from. Look to see what field it is using in it's search and check its permissions or that of any ALs that shove data into it (if it is a display-only field.) Regards, Chuck Baldi On Fri, Jul 24, 2009 at 8:34 AM, RMUSR2009 pals...@gmail.com wrote: One the user is facing this strange issue. When he tries to search the web for Incidents or Change Requests, he gets a dialog box with an error No item matches active link conditions; this operation has been defined so that no match generates an error. (ARERR 9278) on clicking Ok, one more web dialog appears Data Types are not appropriate for relational operation (ARERR 313) followed by a confirm save request dialog box. This user has only Incident viewer and Infrastructuer change Viewer permission. This absolutely works fine on the QA environment for the same user with same permissions. When I login with my Id on his machine, it works fine for me without any pop ups. This issues is there for his entire group. I tried deleting cookies, but didnt help. Has anybody faced this issue before? Please suggest. -- View this message in context: http://www.nabble.com/Dialogs--Pop-ups-on-Mid-Tier---Remedy-version-7.1-tp24643387p24643387.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Dialogs/ Pop ups on Mid Tier - Remedy version 7.1
I encountered a similar error, it was on some workflow that displayed all Active Mailbox views. I had made the mailboxes inactive earlier so the workflow could not list any matches. Not sure if this helps? Regards, Keith. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of RMUSR2009 Sent: 24 July 2009 13:34 To: arslist@ARSLIST.ORG Subject: Dialogs/ Pop ups on Mid Tier - Remedy version 7.1 One the user is facing this strange issue. When he tries to search the web for Incidents or Change Requests, he gets a dialog box with an error No item matches active link conditions; this operation has been defined so that no match generates an error. (ARERR 9278) on clicking Ok, one more web dialog appears Data Types are not appropriate for relational operation (ARERR 313) followed by a confirm save request dialog box. This user has only Incident viewer and Infrastructuer change Viewer permission. This absolutely works fine on the QA environment for the same user with same permissions. When I login with my Id on his machine, it works fine for me without any pop ups. This issues is there for his entire group. I tried deleting cookies, but didnt help. Has anybody faced this issue before? Please suggest. -- View this message in context: http://www.nabble.com/Dialogs--Pop-ups-on-Mid-Tier---Remedy-version-7.1-tp24643387p24643387.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are Disclaimer link. To see it, click the link below, or copy and paste it into your browser's address line. http://www.citco.com/emaildisclaimer.htm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Business Objects XI Premium R2 SP2 as a signle engine for both Analytics and Mid-Tier
Kelly, I am a customer that you mentioned that has installed BOXI as part of the BMC Analytics install. With that scenario, if I upgraded the OEM version to Premium, could I then use that platform for MID-TIER reporting? Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kelly Deaver Sent: Friday, July 24, 2009 9:13 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects XI Premium R2 SP2 as a signle engine for both Analytics and Mid-Tier ** I checked with Engineering and yes my statements are true. There are several customers using the option. For those who already have Premium it allows BMC Analytics to just snap in. For those who start using BO by purchasing BMC Analytics, they can go to SAP for an upgrade and save significatly upgrading the OEM version of BOXI Professional to BOXI Premium. Once upgrade, they can use BOXI license to implement Analytics, Crystal and several other cool reporting options. Tim, BMC believes the issue you are having is that BO gave you a Professional License, not a Premium license. They are going to contact you. Kelly Deaver kdea...@kellydeaver.com (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: RE: Business Objects XI Premium R2 SP2 as a signle engine for both Analytics and Mid-Tier From: kdea...@kellydeaver.com Date: Tue, July 21, 2009 2:41 pm To: arslist@ARSLIST.ORG Yes, using Premium is a supported option and does get you access to both Analytics and Crystal Web. If you are having problems with the install, contact support. It is supported - http://media.cms.bmc.com/documents/BMC_Analytics_2_5_01Compatibility-Matrix_v1.pdf and this was the plan for how our customers could leverage BOXI more effectively. We routinely have customers buy Analytics then upgrade from Professional to Premium so the can use Crystal Web. Kelly Deaver kdea...@kellydeaver.com (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: Business Objects XI Premium R2 SP2 as a signle engine for both Analytics and Mid-Tier From: Timothy Powell timothy.pow...@pbs-consulting.com Date: Tue, July 21, 2009 11:56 am To: arslist@ARSLIST.ORG ** Adding to an older existing thread (with new subject) since some of the previous posts may be relevant: We’re trying to reduce the BOXI installs in our environment in order to free up servers. Ok, you can’t use the limited BOXI that comes with Analytics as your Mid-Tier reporting engine. Fine. I’ve seen several posts about the Analytics BOXI not working with MT/Crystal, but found nothing regarding the full BOXI working for Analytics. SO if you own the full BOXI Enterprise Premium R2 SP2 (which works with MT), can it work with Analytics? Anybody gotten that configuration to work? We having issues with this in that when using the full BOXI Enterprise Premium R2 SP2 (11.5), the Analytics Universe will not install. Environment Mid-Tier Server: VMWare ESXi 3 OS – Windows 2003 32-bit Database – SQL Server 2005 JDK – 1.6_014 Web server/JSP Engine – Tomcat 5.5.12 MT Version – 7.5 Environment Analytics Server: VMWare ESXi 3 OS – Windows 2003 32-bit Database – SQL Server 2005 JDK – 1.6_014 Application server – Tomcat 5.5.12 Analytics Version – 2.5.01 Tim Powell From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kelly Deaver Sent: Monday, March 02, 2009 9:09 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** BOXI that comes with BMC Analytics is for use with BMC Analytics ONLY. You can't use it as your Crystal Report Server. The version that comes with BMC Analytics is Business Objects Professional. Professional limits use to ONE BO module. To use with mutliple modules (analytics and reporting) you have to purchase the upgrade to BO Premium from SAP.
Mid-Tier 7.5 patch 2 and the canned reports
All, I have a question about the possibility of being able to run the canned crystal reports from the web without having crystal enterprise. I am hoping to find a solution to allow users to be able to run the out of box reports (crystal) from the web without having to purchase another software package. If anyone has a solution or a work around the help would be appreciated. This particular web server is on windows and we are running Mid-Tier 7.5 patch 002. Justin Bennett Remedy Consultant ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
What's the difference between a Remedy Administrator and a Remedy Developer?
** I Have a Dream: Remedy Admin (report to Remedy Project Manager): min $75h and 3 years as Remedy Developer - creating Project Plan (MS Project, Visio) - installing ARS, ITSM, SLA and SLM, Flashboards... - midtier install and config - Configuration Management in WUT (new Groups, User, License Pools, Reporting Servers) - configuring AREA and ARDBC, email, DSO, linking DB servers, API plugins - participating DB backups and restores - arreload, arsignal, ARUtilities, Data import - ARS archiving - creating and monitoring SLAs - DSO mapping - attaching Crystal Reports to AL on Stage and Prod, ARS reporting - default User searches, User Preferences and Macros - patching - manage BMC Support contract and tickets - licensing and working wit Server Support team on obtaining MAC address and Computer Name - aruser.log - server side logging - midtier side logging - check arerror.log every day - participating in New Development Requirements - permissions to Sub-Administrators (Remedy Developers) to develop only in specified packing list, maintaining accurate packing lists and deployable apps - deploying new apps to Staging and Prod. after testing on Staging - monitoring Prod for no changes from except him - knowledge of Perl, SQL, API - maintaining his Group Documents Library and all BMC documentation - regularly asking his Manager forRemedy Training - going to BMC World with Project Manager Remedy Developer (report to Remedy Admin): min $50h - creating Development Requirements based on Project Plan - developing new apps only on Dev - deploying and testing on Staging - client side logging - troubleshooting Prod and fixing on Dev!!! - user training (UAT) - documenting development, changes, troubleshooting - knowledge of Remedy API, SQL, Perl, C++, Java, _javascript_, html - export .def and .arx needed to deploy by Admin - Flashboards - developing and attaching Crystal Reports to AL on Dev, ARS reporting - becoming RSP and dreaming about going to BMC User World after becoming Remedy Admin who just retired or become Remedy Architect/Engineer (after 10 years as Admin) Remedy Project Manager - person who understands what it all means orattended BMC User World and respect Remedy did i forget anything or anybody? ii – Remedy Sr. Dev and Admin from 1998 – RSP 4,5,6,7 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
Re: web services problems
Pascale, I'll be honest, I've used SOAPUI, but never tried consuming a WSDL with a Java app (other than SOAPUI that is)...but if it works with SoapUI, but not your custom appI must assume that it's not a Remedy problem in any way shape or form, but instead an error in your custom Java app, and without additional information on how you are doing it, I don't think anyone would be able to help. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Thursday, July 23, 2009 3:25 PM To: arslist@ARSLIST.ORG Subject: web services problems ** Hi all, We have some web services that we are publishing. The operation used is a opGetList. If we run these web services with SoapUI we do see the information being returned properly. If we consume the WSDL through a JAVA application (outside Remedy) they are unable to get the data. Instead they get a Java error (array store exception). It looks like the document is being repeated N times but with no values. On the mid tier, I do see they call being made and the values (document) being prepared and all looks fine. We are unable to find the cause. In the WSDL the MaxOccurs is set to unbounded (tried also 1) still not working. The elements are not set directly under the Root portion. We did create an element called getListValueOut where the output elements are found and mapped to the form. Anyone has an idea what could be the issue? Where we should look. We have looked at all the options/examples found in the manuals. Nothing seems to be working. Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Dialogs/ Pop ups on Mid Tier - Remedy version 7.1
If you have him turn on Active Link logging you will be able to tell what Active Link is throwing the error, then you can check its actions to determine why it's search is causing it to not match. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of RMUSR2009 Sent: Friday, July 24, 2009 6:34 AM To: arslist@ARSLIST.ORG Subject: Dialogs/ Pop ups on Mid Tier - Remedy version 7.1 One the user is facing this strange issue. When he tries to search the web for Incidents or Change Requests, he gets a dialog box with an error No item matches active link conditions; this operation has been defined so that no match generates an error. (ARERR 9278) on clicking Ok, one more web dialog appears Data Types are not appropriate for relational operation (ARERR 313) followed by a confirm save request dialog box. This user has only Incident viewer and Infrastructuer change Viewer permission. This absolutely works fine on the QA environment for the same user with same permissions. When I login with my Id on his machine, it works fine for me without any pop ups. This issues is there for his entire group. I tried deleting cookies, but didnt help. Has anybody faced this issue before? Please suggest. -- View this message in context: http://www.nabble.com/Dialogs--Pop-ups-on-Mid-Tier---Remedy-version-7.1-tp24 643387p24643387.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
OT:Friday Humor
Three guys die and go to heaven. St. Peter says Listen - we're having a really busy century, so we need to manage admissions tightly. Right now we can only admit people who have died in horrible fashions, and those who have died in a more mundane way will have to wait in limbo, and it could take a decade or two to work you in. So St. Peter takes aside the first man, and asks him how he died. Well, I'd been suspicious of my wife having an affair for some time now, so today I came home from work early. I just knew the guy was in my apartment, but I couldn't find him. I looked everywhere and was just about to give up, when I went out on the balcony of my 23rd story apartment and there he was hanging over the edge! He was just barely hanging on, there was no way he could climb back onto the balcony. It was a really stupid place to try to hide. I was livid, so I started punching him and clawing at his fingers, but he held on. Finally I went to get a hammer and started pounding on his fingers, and he fell down. But what really angered me was that he landed in some bushes and fell to the ground dazed, but basically OK! I was so mad I grabbed the refrigerator, threw it off the balcony and it landed on him. Unfortunately I was so riled up by the incident I had a heart attack and died. St. Peter was taken aback, and said While you did die in a dramatic fashion, I think we need to look at that whole second degree murder before we let you in - off to limbo with you. He then approached the second man and asked him how he had died. I was riding my exercise bike on the balcony of my 24th story apartment, when the thing broke and threw me over the railing! I grabbed furiously at the railing and slipped, but managed to catch on the balcony below mine. I tried to climb up but it just wasn't possible. I thought I was going to fall but then someone came out on the balcony. I thought he would help me, until he started hitting me! I held on as best I could, but when he got a hammer and started hitting me I finally couldn't hold on anymore and fell. Somehow, though, I fell in some bushes and fell to the ground dazed, but basically OK! Just as I'm coming around, I look up and BAM this refrigerator lands on me. So here I am. St. Peter immediately admitted this second man to heaven, and pulled aside the third man and asked him for his story. Picture this: I'm hiding naked in a refrigerator... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: What's the difference between a Remedy Administrator and a Remedy Developer?
That's not the food chain as I always understood it. I've always understood it thusly: Remedy Architect Remedy Developer Remedy Administrator Notice the administrator is at the bottom of the food chain. I've always also envisioned that the developer typically can fill the role of administrator but not the other way around. Developing applications just takes a greater skill set. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of igor ivanov Sent: Friday, July 24, 2009 9:40 AM To: arslist@ARSLIST.ORG Subject: What's the difference between a Remedy Administrator and a Remedy Developer? ** I Have a Dream: Remedy Admin (report to Remedy Project Manager): min $75h and 3 years as Remedy Developer - creating Project Plan (MS Project, Visio) - installing ARS, ITSM, SLA and SLM, Flashboards... - midtier install and config - Configuration Management in WUT (new Groups, User, License Pools, Reporting Servers) - configuring AREA and ARDBC, email, DSO, linking DB servers, API plugins - participating DB backups and restores - arreload, arsignal, ARUtilities, Data import - ARS archiving - creating and monitoring SLAs - DSO mapping - attaching Crystal Reports to AL on Stage and Prod, ARS reporting - default User searches, User Preferences and Macros - patching - manage BMC Support contract and tickets - licensing and working wit Server Support team on obtaining MAC address and Computer Name - aruser.log - server side logging - midtier side logging - check arerror.log every day - participating in New Development Requirements - permissions to Sub-Administrators (Remedy Developers) to develop only in specified packing list, maintaining accurate packing lists and deployable apps - deploying new apps to Staging and Prod. after testing on Staging - monitoring Prod for no changes from except him - knowledge of Perl, SQL, API - maintaining his Group Documents Library and all BMC documentation - regularly asking his Manager for Remedy Training - going to BMC World with Project Manager Remedy Developer (report to Remedy Admin): min $50h - creating Development Requirements based on Project Plan - developing new apps only on Dev - deploying and testing on Staging - client side logging - troubleshooting Prod and fixing on Dev!!! - user training (UAT) - documenting development, changes, troubleshooting - knowledge of Remedy API, SQL, Perl, C++, Java, JavaScript, html - export .def and .arx needed to deploy by Admin - Flashboards - developing and attaching Crystal Reports to AL on Dev, ARS reporting - becoming RSP and dreaming about going to BMC User World after becoming Remedy Admin who just retired or become Remedy Architect/Engineer (after 10 years as Admin) Remedy Project Manager - person who understands what it all means or attended BMC User World and respect Remedy did i forget anything or anybody? ii – Remedy Sr. Dev and Admin from 1998 – RSP 4,5,6,7 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_
Guidelines to work with Java Plugins
Hi All, Please guide me how to start with Java Plugins in Remedy environment. Basically I am looking for Configuration settings and starting a Java plugin from the Remedy environment. Please share any document if you have other than Integration Guide. Environment: ARS 7.1 Oracle 10g Windows XP, SUN-OS Thanks, Sreeni ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
very interesting issue
Hi Remedians, I need to restore the database from a backup copy. I hvae 20 backup copies with just date and no name. I need to login into each databse and need to indetify if this is the right database. These 20 db can belogng to prod or qa or dev. So is there any wayto identify right backup? ThanksRegards, Manoj Jain ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: What's the difference between a Remedy Administrator and a Remedy Developer?
I totally agree with that. -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT Sent: Fri 07/24/09 11:28 AM To: arslist@ARSLIST.ORG Subject: Re: What's the difference between a Remedy Administrator and a Remedy Developer? That's not the food chain as I always understood it. I've always understood it thusly: Remedy Architect Remedy Developer Remedy Administrator Notice the administrator is at the bottom of the food chain. I've always also envisioned that the developer typically can fill the role of administrator but not the other way around. Developing applications just takes a greater skill set. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of igor ivanov Sent: Friday, July 24, 2009 9:40 AM To: arslist@ARSLIST.ORG Subject: What's the difference between a Remedy Administrator and a Remedy Developer? ** I Have a Dream: Remedy Admin (report to Remedy Project Manager): min $75h and 3 years as Remedy Developer - creating Project Plan (MS Project, Visio) - installing ARS, ITSM, SLA and SLM, Flashboards... - midtier install and config - Configuration Management in WUT (new Groups, User, License Pools, Reporting Servers) - configuring AREA and ARDBC, email, DSO, linking DB servers, API plugins - participating DB backups and restores - arreload, arsignal, ARUtilities, Data import - ARS archiving - creating and monitoring SLAs - DSO mapping - attaching Crystal Reports to AL on Stage and Prod, ARS reporting - default User searches, User Preferences and Macros - patching - manage BMC Support contract and tickets - licensing and working wit Server Support team on obtaining MAC address and Computer Name - aruser.log - server side logging - midtier side logging - check arerror.log every day - participating in New Development Requirements - permissions to Sub-Administrators (Remedy Developers) to develop only in specified packing list, maintaining accurate packing lists and deployable apps - deploying new apps to Staging and Prod. after testing on Staging - monitoring Prod for no changes from except him - knowledge of Perl, SQL, API - maintaining his Group Documents Library and all BMC documentation - regularly asking his Manager for Remedy Training - going to BMC World with Project Manager Remedy Developer (report to Remedy Admin): min $50h - creating Development Requirements based on Project Plan - developing new apps only on Dev - deploying and testing on Staging - client side logging - troubleshooting Prod and fixing on Dev!!! - user training (UAT) - documenting development, changes, troubleshooting - knowledge of Remedy API, SQL, Perl, C++, Java, JavaScript, html - export .def and .arx needed to deploy by Admin - Flashboards - developing and attaching Crystal Reports to AL on Dev, ARS reporting - becoming RSP and dreaming about going to BMC User World after becoming Remedy Admin who just retired or become Remedy Architect/Engineer (after 10 years as Admin) Remedy Project Manager - person who understands what it all means or attended BMC User World and respect Remedy did i forget anything or anybody? ii - Remedy Sr. Dev and Admin from 1998 - RSP 4,5,6,7 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: very interesting issue
The only suggestion I can give you is to look for something distinct between the environments. In our case on Oracle we have different dbLinks (which are different on dev/test/...) Another way might be to look for different data in one of the tables (i.e. I use a different login on each environment so that would be different on dev/test/...) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of manoj jain Sent: Friday, July 24, 2009 10:41 AM To: arslist@ARSLIST.ORG Subject: very interesting issue Hi Remedians, I need to restore the database from a backup copy. I have 20 backup copies with just date and no name. I need to login into each database and need to identify if this is the right database. These 20 db can belong to prod or qa or dev. So is there any way to identify right backup? Thanks Regards, Manoj Jain ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Submitter Mode 'Changeable' for CMDB 2.1 p005 patch?
I had a similar problem. We could not create Assets after upgrading to ITSM 7.1 in Submitter-Locked mode, and it turns out that a single filter needs to be modified/replaced. That was some time ago, so I don't recall exactly which one, but BMC tech support is aware of it and can send you the updated filter if you call them. I also believe this is addressed in a subsequent patch. HTH, Michael W. Luttmann Lead Remedy Developer Fort Carson Network Enterprise Center (DOIM) 719-524-0514 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Savant, don...@cio Sent: Tuesday, July 21, 2009 9:31 AM To: arslist@ARSLIST.ORG Subject: Submitter Mode 'Changeable' for CMDB 2.1 p005 patch? ** We're on CMDB 2.1 p003; while applying p005, we receive an error that indicates we should change Submitter Mode from Locked to Changeable. However, this is not identified as a prerequisite for the patch and hasn't been for any previous patches we've applied. Has anyone encountered this? Thanks in advance for your reply. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: very interesting issue
If it is Oracle, this query will return the database name: SELECT name FROM v$database With the default permission setup you will need the DBA role to run it. Not sure if there is a MS SQL version. Juan Ingles On Fri, Jul 24, 2009 at 8:40 AM, manoj jain manoj.jain4...@gmail.comwrote: ** Hi Remedians, I need to restore the database from a backup copy. I hvae 20 backup copies with just date and no name. I need to login into each databse and need to indetify if this is the right database. These 20 db can belogng to prod or qa or dev. So is there any wayto identify right backup? ThanksRegards, Manoj Jain _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WARNING - AtriumCore 7.5 installer has destructive defect in AIE upgrade
Hi Chris, We jumped into the 7.5 (ARS, CMDB and ITSM) bandwagon right away as soon as it became available in our DEV servers, because we wanted to go-live with those 7.5 version 6 months later, with the latest patched versions at the time of the go-live, instead of going live with ARS 7.1 and CMDB 2.1 and ITSM 7.0.3 p9, and upgrade at the end of the year. We are now live with 7.5. We don't use AIE, so did not run into that problem. I found many bugs which seem resolved by now, which is great. The one significant bug that BMC has not yet resolved, is the one that you refer to, AtriumConsole loads a blank page with the error popup Authentication Error Send Failed OK so it isn't much use). We have provided extensive Mid-Tier and Tomcat logs to BMC support for months now, and they are still working (struggling) on that bug. We have the mid-tier (7.5 patch 1) running on Tomcat only (no apache) in Solaris 10 BTW. It is discouraging that the latest patches don't fix this bug, I was planning to upgrade my CMDB and Mid-Tier from 7.5 patch 1 to 7.5 patch 2 to see if that fixes the problem, but I guess it does not since you have that problem too I guess eventually more customers are going to have this error message and BMC will have to spend more resources to really get to the bottom of that error. The main problem with this error message is that it is very generic. So therefore you have to dive into the Tomcat logs which is not exactly fun (at least not for me). Somebody at BMC support is banging his head with this big and complex tomcat logs, and probably wishing the darned thing just worked... -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of strauss Sent: Sat 07/18/09 2:21 PM To: arslist@ARSLIST.ORG Subject: WARNING - AtriumCore 7.5 installer has destructive defect in AIE upgrade After another week of rebuilding a complete 7.1.00.002 environment to test an upgrade to 7.5.00.002, we had some measure of success upgrading the AR Server (no issues), the mid-tier and flashboards server (no issues), and the base AtriumCore on the AR Server (first time this has ever run successfully, although the AtriumConsole loads a blank page with the error popup Authentication Error Send Failed OK so it isn't much use). Then I made the fatal mistake of trying to upgrade the AIE engine instance for the upgraded server to 7.5. Our AIE 7.1 engines for production, development, and failover/upgrade test are all on a separate server. They are all installed in C:\Program Files\BMC Software\BMC Atrium Integration Engine\ in folders for each server ( \SERVERNAME-PORT\ ). Any time we patch one of the engines, the 7.1 installer only modifies the appropriate \SERVERNAME-PORT folder; before AIE, EIE installed and upgraded individual instances by folder in the same manner. In preparation for the upgrade attempt, I had already run the 7.1.00.006 patch against the AIE instance in question since it was at patch 002, and the latest docs for AtriumCore 7.5 point out a problem if AIE is below 7.1.00.004. Friday evening I ran the AtriumCore 7.5.00.002 installer on the AIE server, and ONLY told it to upgrade AIE for the correct server, and pointed it at the C:\Program Files\BMC Software\BMC Atrium Integration Engine\, similar to selecting the Email server etc. in the other 7.5 installers. There is no documentation telling you where to point it exactly, and the default was one folder higher, so it was a guess based on working with the 7.1 patch installers. The installer added a number of folders to that directory and busied itself with all manner of activity, but in the end it decided to fail for some reason. It had been making changes to the appropriate SERVERNAME-PORT folder, as expected. When it died, however, it permanently deleted EVERY FOLDER in the entire \BMC Atrium Integration Engine\ directory, including the file folders for the development and production AIE 7.1 instances!!! Deleted...gone...destroyed. It left behind just three files; two little xml files and a zero-length log file. Needless to say, the production AIE instance immediately stopped working - there were no longer any executable files under the service. Then BMC Support and I spent about an hour learning how to rebuild the development instance folders from scratch, in case we couldn't get the folders restored from backup. Late last night (hindered by the fact that installing the incredibly outdated java required by ADDM 7.5 trashed the java required for the CommVault backup/restore console on his PC), Don restored the file folders from backup and I have the development and production AIE instances working again today. The test upgrade instance is completely trashed since the installer toasted the registry entries. Proof once more that (1) backups matter, and (2) java is a fundamentally flawed, unreliable architecture upon which to base
Re: very interesting issue
If the database was shared in a AR server group, a look at the records on the table servergrp_ would reveal the servers that were part of the AR Server Group. You might even want to check with your DBA if the backup script inncludes the control file of the database. This control file provides vital information about the database Satya On Fri, Jul 24, 2009 at 5:00 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: The only suggestion I can give you is to look for something distinct between the environments. In our case on Oracle we have different dbLinks (which are different on dev/test/...) Another way might be to look for different data in one of the tables (i.e. I use a different login on each environment so that would be different on dev/test/...) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of manoj jain Sent: Friday, July 24, 2009 10:41 AM To: arslist@ARSLIST.ORG Subject: very interesting issue Hi Remedians, I need to restore the database from a backup copy. I have 20 backup copies with just date and no name. I need to login into each database and need to identify if this is the right database. These 20 db can belong to prod or qa or dev. So is there any wayto identify right backup? ThanksRegards, Manoj Jain ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are -- Regards Satya The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or support representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WARNING - AtriumCore 7.5 installer has destructive defect in AIE upgrade
Forgot to mention because of this bug, I am not using the 7.5 CMDB console, I am using the 2.1 CMDB console which works great with ARS 7.5 p1 and the CMDB 7.5 p1 (and is BMC supported). You can access that 2.1 CMDB console by opening form CMDB:Console. -Guillaume -Original Message- From: Guillaume Rheault Sent: Fri 07/24/09 12:33 PM To: arslist@ARSLIST.ORG; arslist@ARSLIST.ORG Subject: RE: WARNING - AtriumCore 7.5 installer has destructive defect in AIE upgrade Hi Chris, We jumped into the 7.5 (ARS, CMDB and ITSM) bandwagon right away as soon as it became available in our DEV servers, because we wanted to go-live with those 7.5 version 6 months later, with the latest patched versions at the time of the go-live, instead of going live with ARS 7.1 and CMDB 2.1 and ITSM 7.0.3 p9, and upgrade at the end of the year. We are now live with 7.5. We don't use AIE, so did not run into that problem. I found many bugs which seem resolved by now, which is great. The one significant bug that BMC has not yet resolved, is the one that you refer to, AtriumConsole loads a blank page with the error popup Authentication Error Send Failed OK so it isn't much use). We have provided extensive Mid-Tier and Tomcat logs to BMC support for months now, and they are still working (struggling) on that bug. We have the mid-tier (7.5 patch 1) running on Tomcat only (no apache) in Solaris 10 BTW. It is discouraging that the latest patches don't fix this bug, I was planning to upgrade my CMDB and Mid-Tier from 7.5 patch 1 to 7.5 patch 2 to see if that fixes the problem, but I guess it does not since you have that problem too I guess eventually more customers are going to have this error message and BMC will have to spend more resources to really get to the bottom of that error. The main problem with this error message is that it is very generic. So therefore you have to dive into the Tomcat logs which is not exactly fun (at least not for me). Somebody at BMC support is banging his head with this big and complex tomcat logs, and probably wishing the darned thing just worked... -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of strauss Sent: Sat 07/18/09 2:21 PM To: arslist@ARSLIST.ORG Subject: WARNING - AtriumCore 7.5 installer has destructive defect in AIE upgrade After another week of rebuilding a complete 7.1.00.002 environment to test an upgrade to 7.5.00.002, we had some measure of success upgrading the AR Server (no issues), the mid-tier and flashboards server (no issues), and the base AtriumCore on the AR Server (first time this has ever run successfully, although the AtriumConsole loads a blank page with the error popup Authentication Error Send Failed OK so it isn't much use). Then I made the fatal mistake of trying to upgrade the AIE engine instance for the upgraded server to 7.5. Our AIE 7.1 engines for production, development, and failover/upgrade test are all on a separate server. They are all installed in C:\Program Files\BMC Software\BMC Atrium Integration Engine\ in folders for each server ( \SERVERNAME-PORT\ ). Any time we patch one of the engines, the 7.1 installer only modifies the appropriate \SERVERNAME-PORT folder; before AIE, EIE installed and upgraded individual instances by folder in the same manner. In preparation for the upgrade attempt, I had already run the 7.1.00.006 patch against the AIE instance in question since it was at patch 002, and the latest docs for AtriumCore 7.5 point out a problem if AIE is below 7.1.00.004. Friday evening I ran the AtriumCore 7.5.00.002 installer on the AIE server, and ONLY told it to upgrade AIE for the correct server, and pointed it at the C:\Program Files\BMC Software\BMC Atrium Integration Engine\, similar to selecting the Email server etc. in the other 7.5 installers. There is no documentation telling you where to point it exactly, and the default was one folder higher, so it was a guess based on working with the 7.1 patch installers. The installer added a number of folders to that directory and busied itself with all manner of activity, but in the end it decided to fail for some reason. It had been making changes to the appropriate SERVERNAME-PORT folder, as expected. When it died, however, it permanently deleted EVERY FOLDER in the entire \BMC Atrium Integration Engine\ directory, including the file folders for the development and production AIE 7.1 instances!!! Deleted...gone...destroyed. It left behind just three files; two little xml files and a zero-length log file. Needless to say, the production AIE instance immediately stopped working - there were no longer any executable files under the service. Then BMC Support and I spent about an hour learning how to rebuild the development instance folders from scratch, in case we couldn't get the folders restored from backup. Late last night (hindered by the fact that
Re: Guidelines to work with Java Plugins
Sreeni, You need to be more specific. What kind of Plugin are you wanting to make? * AR System External Authentication (AREA) * AR System Database Connectivity (ARDBC) * AR System Filter (AR Filter Plugin) * Data Visualization Field (AR DVF) Each would have a different starting point to try to answer you very general questions. However, there are sample code that gets installed with the API for v7.1 too. Look in the server install directory under: ../api/src/javaplugins/* Hope that helps. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Fri, Jul 24, 2009 at 11:37 AM, Sreenivassreko...@gmail.com wrote: ** Hi All, Please guide me how to start with Java Plugins in Remedy environment. Basically I am looking for Configuration settings and starting a Java plugin from the Remedy environment. Please share any document if you have other than Integration Guide. Environment: ARS 7.1 Oracle 10g Windows XP, SUN-OS Thanks, Sreeni _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
AD:WWRUG09 RE: What's the difference between a Remedy Administrator and a Remedy Developer?
To reccomend that they go to WWRUG09 this year, since there is no Userworld :-) Dan _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of igor ivanov Sent: July 24, 2009 10:40 AM To: arslist@ARSLIST.ORG Subject: What's the difference between a Remedy Administrator and a Remedy Developer? ** I Have a Dream: Remedy Admin (report to Remedy Project Manager): min $75h and 3 years as Remedy Developer - creating Project Plan (MS Project, Visio) - installing ARS, ITSM, SLA and SLM, Flashboards... - midtier install and config - Configuration Management in WUT (new Groups, User, License Pools, Reporting Servers) - configuring AREA and ARDBC, email, DSO, linking DB servers, API plugins - participating DB backups and restores - arreload, arsignal, ARUtilities, Data import - ARS archiving - creating and monitoring SLAs - DSO mapping - attaching Crystal Reports to AL on Stage and Prod, ARS reporting - default User searches, User Preferences and Macros - patching - manage BMC Support contract and tickets - licensing and working wit Server Support team on obtaining MAC address and Computer Name - aruser.log - server side logging - midtier side logging - check arerror.log every day - participating in New Development Requirements - permissions to Sub-Administrators (Remedy Developers) to develop only in specified packing list, maintaining accurate packing lists and deployable apps - deploying new apps to Staging and Prod. after testing on Staging - monitoring Prod for no changes from except him - knowledge of Perl, SQL, API - maintaining his Group Documents Library and all BMC documentation - regularly asking his Manager for Remedy Training - going to BMC World with Project Manager Remedy Developer (report to Remedy Admin): min $50h - creating Development Requirements based on Project Plan - developing new apps only on Dev - deploying and testing on Staging - client side logging - troubleshooting Prod and fixing on Dev!!! - user training (UAT) - documenting development, changes, troubleshooting - knowledge of Remedy API, SQL, Perl, C++, Java, JavaScript, html - export .def and .arx needed to deploy by Admin - Flashboards - developing and attaching Crystal Reports to AL on Dev, ARS reporting - becoming RSP and dreaming about going to BMC User World after becoming Remedy Admin who just retired or become Remedy Architect/Engineer (after 10 years as Admin) Remedy Project Manager - person who understands what it all means or attended BMC User World and respect Remedy did i forget anything or anybody? ii - Remedy Sr. Dev and Admin from 1998 - RSP 4,5,6,7 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: very interesting issue
Try to match up the file creation time with the backup schedule for each DB. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of manoj jain Sent: Friday, July 24, 2009 6:41 PM To: arslist@ARSLIST.ORG Subject: very interesting issue ** Hi Remedians, I need to restore the database from a backup copy. I hvae 20 backup copies with just date and no name. I need to login into each databse and need to indetify if this is the right database. These 20 db can belogng to prod or qa or dev. So is there any wayto identify right backup? ThanksRegards, Manoj Jain _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
JOB: Remedy Architect and Developer Opportunities at DIRECTV
DIRECTV has two Remedy positions available immediately for full time employment. The first position is for a Remedy Architect based in Los Angeles, CA. The second position is for a Remedy developer based in Castle Rock, CO. See below for detailed job descriptions. No contracting inquiries please. If interested, please contact Gina Hecht at gmhe...@directv.com. -- Senior Remedy Architect-0900382 DIRECTV is seeking a Senior Remedy Implementation Developer to join our Los Angeles Broadcast Center in Los Angeles, CA. The candidate will work with internal teams across DIRECTV and external partners to understand application needs and develop and implement solutions using current and emerging technologies. Major job responsibilities will include: * System architecture and design. * Implementation management. * Manage an OSS system based on BMC Remedy products for incident, change, and asset management for broadcast operations. * Manage a real-time NMS system for monitoring broadcast operations. Qualifications * Bachelor's degree in computer science is preferred. * 10+ years experience required. * 4+ years of people, resource and project management experience required. * Strong communication skills, written and verbal required. * Ability to effectively interface with all levels of an organization required. * 2+ years experience with Remedy products (ITSM, Atrium CMDB, Asset Management) required. * Experience customizing products using custom forms and workflow required. * Addition of custom classes for CMDB required. * Proficient with Java API required. * Familiar with AIE and CMDB reconciliation. * Computer science background desired but not required. * Position is based in Los Angeles, California. * Occasional travel is required. -- Remedy Developer-0900383 DIRECTV is seeking a Remedy Developer to join the Network Operations team at our Castle Rock Broadcast Center located in Castle Rock, Colorado. The Remedy Developer will work with internal teams across DIRECTV and external partners to understand application needs and develop and implement solutions using current and emerging technologies. The Remedy Developer will be responsible for the following: * Lead development and customization for BMC Remedy products (ITSM, Atrium CMDB, Asset Management) as they apply to broadcast operations. * Customization focused on broadcast modeling and change management rather than typical IT functions. * CMDB model includes millions of CIs and covers all aspects of the broadcast from reception to broadcast via satellite. * Model covers physical devices as well as the services that ride over the devices. * Customization include ingestion of broadcast mapping data via API and modeling of service outages. Qualifications * Bachelor's degree in computer science required. * At least 3 years programming experience with BMC Remedy products (ITSM, Atrium CMDB, Asset Management). * Extensive and current experience with Customization of products using custom forms and workflow. * Experience with addition of custom classes for CMDB required. * Knowledge of Java API required. * Ability to work well within team environment required. * Strong written and verbal communication skills required. * Occasional travel is required. * Position is based in Castle Rock, Colorado. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Trying to use BackChannel (AR Mid-Tier v7.0)
Jarl, I started looking at backchannel before I was made aware of Web Services and haven't spent any time on it since. So far I have not been able to get Web Services to work with the constraints I am under so really researching it has been no more productive than trying to use backchannel. It seems that out of the box Web Services is basically crippled for a non-privileged user because it doesn't provide any diagnostics in the response to tell you what is wrong with a request. If I were trying to use Web Services with, say, Amazon, would I have to be calling Amazon technical support for them to turn on diagnostics and look through logs? Wouldn't I have a clearly documented interface with a way of determining the allowed values for each field, including whether a particular field could be left empty? I don't think I have that with the Remedy installation I have here, and I would be surprised if it was changed from out of the box. Once again I am appealing for suggestions on the way forward. -- With those two document you should get a good overview of the different methods of creating integration into AR System. So, then I find it strange that you spending a lot of time trying to integrate trough an undocumenteted interface(using the backchannel method) I would go for the wget and an xml integration(soap). Since you got an resonse from the SoapUI then your on the correct path. But like others pointed out, you need acess toi turn on logs and other mechanism to pin point where the error is. (I suspect the error to be that you do not send all necesary information to create an incident) -- Jarl 2009/7/23 grenadaguy mark_courte...@yahoo.com: Jarl, I've read the relevant parts of: White Paper September 27, 2006 BMC ® Remedy® IT Service Management 7.0 Integrations and BMC® Remedy® Action Request System® 7.0 Integrating with Plug-ins and Third-Party Products As well as browsing through a large number of others looking in vain for any details of BackChannel (the latter is sort of documented in the performance testing document). Is there any other document which would be relevant to what I'm trying to achieve? And would further examination of the documentation help me without your other pre-requsite being satisfied? If you trying to create and integration into AR System be sure to have access to a person who got admin privilegies. Reading the documentation is also a good start. -- Jarl 2009/7/23 grenadaguy mark_courte...@yahoo.com: It almost certainly would help if I had any administrative access to the server, or indeed any access other than with a basic brower and user privileges only to open and resolve incidents, however sadly this is not the case. It seems like the diagnostics provided by Web Services out of the box are just as cryptic as those with BackChannel? At least with BackChannel I was able to get an incident number separately from the request that actually failed. Also that's a clue that getting an INC# isn't any indication of successful incident creation. Any suggestions where to go from here appreciated, I'm just about ready to give up. The chances of altering the configuration of the server to improve the diagnostics are next to nil (politics and beaurocracy). Mark, You can turn on WebService's logs on the Mid-Tier level to see some more details about the Web Services interactions. However, if you are in fact getting an Incident number back, then I would start with watching Server side Filter logs first. After all in order for the number to exist the data had to hit the DB. So it sounds like it is all getting there. Maybe you have a permissions problem with the incident? ( Did you try to find that incident as an admin user? ) Maybe there is some workflow that is also deleting the record after it is created? Hope that helps. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Jul 22, 2009 at 4:09 PM, grenadaguymark_courte...@yahoo.com wrote: Thanks, I got the tip to use WebServices from another source as well (coincidentally including a perl script written you your good self). I have set up a request in soapUI and am getting a response back with an incident number (below), but no ticket is created and there is no error to say what the problem might be (not much better than BackChannel??) I'm attaching the request as well. soapenv:Envelope xmlns:soapenv=http://schemas.xmlsoap.org/soap/envelope/; xmlns:xsd=http://www.w3.org/2001/XMLSchema; xmlns:xsi=http://www.w3.org/2001/XMLSchema-instance; soapenv:Body ns1:HelpDesk_Submit_ServiceResponse xmlns=urn:HPD_IncidentInterface_Create_WS xmlns:ns1=urn:HPD_IncidentInterface_Create_WS ns1:Incident_NumberINC00127815/ns1:Incident_Number /ns1:HelpDesk_Submit_ServiceResponse
SSRS AR ODBC
Hello everybody I am trying to create a report in SQL Server Reporting Services via AR ODBC. However, test connection in SSRS fails. I think my connection strings are incorrect. Can you please let me know what components (database, server name etc) are needed for AR ODBC driver setup and for SSRS connection? Thanks Shweta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Trying to use BackChannel (AR Mid-Tier v7.0)
Here is my thoughts on this. Since you know what form the Web Service is submitting to and the data you are passing in the create operation you can open the form in the User tool (use the same login and password used in the Web Service header). Turn on the Filter logging in the User Tool ( Tools - Options - Logging). Put in the same data you passed with the Web Service and you would then have logs to trace. BTW: You can get to the server log files from the user tool in a couple of ways if you know the location of the files. The easiest is with the Remedy Administrator you can create a form with an attachment pool (to hold the file) and using the PROCESS command of PERFORM-ACTION-ADD-ATTACHMENT in a filter have the server store the log file into an attachment. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of grenadaguy Sent: Friday, July 24, 2009 4:58 PM To: arslist@ARSLIST.ORG Subject: Re: Trying to use BackChannel (AR Mid-Tier v7.0) Jarl, I started looking at backchannel before I was made aware of Web Services and haven't spent any time on it since. So far I have not been able to get Web Services to work with the constraints I am under so really researching it has been no more productive than trying to use backchannel. It seems that out of the box Web Services is basically crippled for a non-privileged user because it doesn't provide any diagnostics in the response to tell you what is wrong with a request. If I were trying to use Web Services with, say, Amazon, would I have to be calling Amazon technical support for them to turn on diagnostics and look through logs? Wouldn't I have a clearly documented interface with a way of determining the allowed values for each field, including whether a particular field could be left empty? I don't think I have that with the Remedy installation I have here, and I would be surprised if it was changed from out of the box. Once again I am appealing for suggestions on the way forward. -- With those two document you should get a good overview of the different methods of creating integration into AR System. So, then I find it strange that you spending a lot of time trying to integrate trough an undocumenteted interface(using the backchannel method) I would go for the wget and an xml integration(soap). Since you got an resonse from the SoapUI then your on the correct path. But like others pointed out, you need acess toi turn on logs and other mechanism to pin point where the error is. (I suspect the error to be that you do not send all necesary information to create an incident) -- Jarl 2009/7/23 grenadaguy mark_courte...@yahoo.com: Jarl, I've read the relevant parts of: White Paper September 27, 2006 BMC ® Remedy® IT Service Management 7.0 Integrations and BMC® Remedy® Action Request System® 7.0 Integrating with Plug-ins and Third-Party Products As well as browsing through a large number of others looking in vain for any details of BackChannel (the latter is sort of documented in the performance testing document). Is there any other document which would be relevant to what I'm trying to achieve? And would further examination of the documentation help me without your other pre-requsite being satisfied? If you trying to create and integration into AR System be sure to have access to a person who got admin privilegies. Reading the documentation is also a good start. -- Jarl 2009/7/23 grenadaguy mark_courte...@yahoo.com: It almost certainly would help if I had any administrative access to the server, or indeed any access other than with a basic brower and user privileges only to open and resolve incidents, however sadly this is not the case. It seems like the diagnostics provided by Web Services out of the box are just as cryptic as those with BackChannel? At least with BackChannel I was able to get an incident number separately from the request that actually failed. Also that's a clue that getting an INC# isn't any indication of successful incident creation. Any suggestions where to go from here appreciated, I'm just about ready to give up. The chances of altering the configuration of the server to improve the diagnostics are next to nil (politics and beaurocracy). Mark, You can turn on WebService's logs on the Mid-Tier level to see some more details about the Web Services interactions. However, if you are in fact getting an Incident number back, then I would start with watching Server side Filter logs first. After all in order for the number to exist the data had to hit the DB. So it sounds like it is all getting there. Maybe you have a permissions problem with the incident? ( Did you try to find that incident as an admin user? ) Maybe there is some workflow that is also deleting the record after it is created? Hope that helps. -- Carey Matthew Black BMC Remedy AR System Skilled Professional
Re: Aspect IVR integration?
I know that this is probably really very obvious, but have you considered getting an alias added for the old server on your org's DNS server? Admittedly, it's not a perm solution, but it might buy you some more time to work the issue. Hard coded, huh? Shoot the programmer, unless of course, there was a very, very good reason for doing so. :) William Rentfrow wrote: ** Anyone using Aspect right now to integrate with IM 7.03? We were going to port the old existing version of our custom client software until we discovered we do not have the source code and the server name is hard-coded in the application (g!). If someone has a custom Aspect client-side piece I'd like to hear about it. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com mailto:wrentf...@stratacominc.com Corporate Website, www.stratacominc.com http://www.stratacominc.com/ Blog, www.williamrentfrow.com http://www.williamrentfrow.com/ 715-410-8156 C _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Trying to use BackChannel (AR Mid-Tier v7.0)
2009/7/24 grenadaguy mark_courte...@yahoo.com: Jarl, I started looking at backchannel before I was made aware of Web Services and haven't spent any time on it since. So far I have not been able to get Web Services to work with the constraints I am under so really researching it has been no more productive than trying to use backchannel. It seems that out of the box Web Services is basically crippled for a non-privileged user because it doesn't provide any diagnostics in the response to tell you what is wrong with a request. Yes, thats the issue! The non-technical documentation is non-exixting! Thats why you need to talk to an administrator. Can you provide the input XML your using? I suspect that you missing some key information that is needed. Regards, Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Guidelines to work with Java Plugins
Thank you Carey. I want to use ARDBC, ARF plugins. If you can tell me more about technical it could be helpful to start up. I have theoritical knowledge on both the plugins after I read Integration Guide. Thanks, Sreeni ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
